Imperva Application Security Platform Reviews

We use it to protect websites against application threats and DDoS attacks. Because it is a cloud solution, we always have the last version. I don't need to update or upgrade. 

We are a partner of Imperva. Imperva doesn't sell directly to customers, so they have to pass through vendors and partners like us. All of my customers have different levels of services with Imperva.

We can protect our customers with Imperva solution very quickly, it's highly appreciated by our customers.  We trust the solution because we saw a lot of blocked attacks, so once the customer website is protected, we don't worry about the security of his acces, it's all managed by the solution.

-WAF protection works almost out-of-the-box

-Anti-DDoS mitigation in less than 1s, I saw it many time in production, I can say it works

-CDN has high performances, and the Smart Caching mode is really "smart" (you can do some efficient caching even if you're not a specialist)

-It's a unique interface for managing security and performance aspects, we don't need to go through multiples providers to manages these aspects.

The weakest point of Imperva is their first level of support, which should be improved. 

They should also improve the access and security logs viewing directly on the portal. I would like to see better access and security logs through the portal and not only through a SIEM solution. Currently, if you want to explore your access and security logs from Imperva, you need a SIEM tool or a SIEM infrastructure on your side to do it. You can't do it manually or directly through the portal, which is a big problem for us. They agreed that this is an improvement point from their side.

I have been using this solution for four years.

It is very stable. I have used this solution for more than 20 customers, and each customer has a lot of websites. I have seen some network outages or things like that over the last four years, but I can say it is very stable.

Scalability is not a problem because it is a cloud. The provider manages this aspect for me.

This is the weakest point of Imperva. They have some very good technicians but not at the first level of support. I have already told them this several times. Each time I meet or talk to a chief or director, I say, "Your product is very good, but your support is not at the same level." I provide support to my customers for their solution. So, I know what the customers expect and how to address this kind of expectation. They need some improvement at this level.

The initial setup is very easy and quick. You can put the protection live in less than 10 minutes if you need it.

It is an expensive solution. The price is high as the level of service and security provided is high. A lot of customers tell us that they would love to use Imperva more. I have some customers who have 50 websites, but they protect only 10 websites on Imperva because of the price. They would love to have all their websites running through Imperva, but they can't. They have to choose the more critical websites to protect because the price is very high. It is a very good product, but it is expensive.

If you buy a plan for 20 megabytes and you don't consume all of your 20 megabytes, it is okay, but if you consume more, you are charged for the superior traffic.

I would recommend this solution because I have also used different WAF and DDoS solutions. For me, it is the best solution available. It is quite simple to do the configuration. You can do whatever you want. If you know the product, you can do fine-tuning and have the configuration that you need. You need the knowledge to do this, but you can do this, and it works. Even though it is a high-cost solution, it is easy for me to sell it to customers because I know it will work. I get a little bit stressed about some of the other solutions because I don't trust those solutions like I trust Imperva. 

I would rate Imperva Incapsula an nine out of ten. It is quite a good solution. They can do some improvements, but it is quite a good solution.

Its inline transferring mode is the most valuable because it is 100% transparent. When you change the IP, there is no change on the network side. If you can't and want to try to reach an IP, you can reach the server IP. There are many other advanced security features in it.

The smallest appliances of Imperva can handle the highest traffic at a customer site. For example, a smaller appliance from Imperva can provide you the same security as an F5 product. 

They can provide an option to create a report, automatically import the entire report, and create rules again. In a real-life crisis, it would be helpful to be able to import a report and generate security rules from that report. I should be able to create a simple query and import the reports automatically. It can maybe also tell us the format of the report.

I have been using this solution for more than nine years.

It is very stable.

It is easy to scale up.

After nine years with Imperva, we know mostly everything about it, and we are using it very deeply. None of the support can handle us when it comes to R&D. They are able to help us with all other categories.

The initial setup is very easy. You can just plug it in, and it asks you some questions about the IP address, DNS, SSL, etc. After that, it asks you for license codes, and everything is online. It is easy to deploy. You don't have to change any network configuration.

There are some licenses that you have to buy to use some features.

Its price could be better. Price is always important because, at the end of the day, customers have a budget. If you can meet the budget, you can sell, and if you don't, you cannot sell.

In Turkey, we mostly have on-premises deployments. There are some Azure Amazon projects, but it is mostly deployed on-premises. It is not so easy to send Incapsula solutions to Turkey.

I would recommend this solution. It is easy to manage and expand. I would rate Imperva SecureSphere Web Application Firewall a ten out of ten. 

We are using this solution for web application firewall protection for the website and web application. I'm a user of this product and work as an information systems security manager. 

I'm very happy with the solution. The most valuable aspect of it is that it blocks all types of attacks.

I think the product could be improved by reducing the price. It would help if they came up with pricing options because as it is now if you're a big company and use the site often, it's more expensive. 

I've been using this solution for almost four years. 

Stability and scalability are fine. 

I don't use the technical support, but my colleagues do and they haven't mentioned any problems. 

I would rate this solution a nine out of 10. 

We are using the solution as a WAF. Beyond that, I can't divulge too much information about the details surrounding how we use the solution as part of a confidentiality agreement we're under with clients.

The solution's most valuable aspect is that it is easy to configure. 

The solution keeps itself up to date itself and there's no customization that we need to do. It makes it extremely easy and cut back on the amount of work required, and saves us on man-hours.

The initial setup is fairly easy.

The log analytics interface within Incapsula isn't really good. For example, if you have to get all logs from there, it's a very cumbersome process.

The solution doesn't seem to come with any other additional features. There are other products in the market today that give you an overall network perimeter protection. Incapsula is good for what it is, but it can expand its horizon a lot if it decides to include more network perimeter protection features and capabilities. It needs items, for example, at endpoints and some sort of firewall that can work at multiple levels. Items of that nature will really bump up the security and make it a much better product.

We've been using the solution for a while now. It's been about three or four years at least.

The solution is fairly stable. I don't think we've had to deal with crashes of the system. There aren't bugs and glitches. We find it to be reliable.

We haven't had any issues with the scalability the solution provides. If a company needs to scale this product they can do so pretty easily.

I've never contacted technical support, and I'm unsure if anyone on my team has, either. I wouldn't be able to speak to the quality of service they provide.

The initial setup was not complex at all. It was pretty straightforward.

The deployment of the solution, which included the design phase of the process, took a few months to complete.

We have our own in-house team that handles any maintenance that needs to happen on an ongoing basis.

We're simply a customer. We don't have a business relationship with the company at this time. We use the product ourselves. We aren't resellers or integrators.

I'd advise other companies, based on the scale of the organization and complexity, that if one has to choose a product, a company cannot choose a product from someone else's say so. It would depend on how complex their network design is. If it's fairly simple, then there's only one thing they need there. Multiple layers mean that this solution may not be the right product. A company has to do the research to find out if there are other products that are offering more of what they want, according to their unique requirements.

I'd rate the solution eight out of ten. If the solution was a bit more complete, and offered, for example, perimeter protection, I would give it higher marks.

We are a solution provider and Imperva is one of the products that we implement for our clients. They use it as an application firewall.

If you are using the appliance as opposed to the virtual deployment, it can stand as the network layer-two and provide real transparency. This is better than the competitors.

Imperva SecureSphere integrates well with other tools.

The user interface could be better.

I have been working with Imperva SecureSphere for about four years.

Imperva solutions are the best in terms of stability.

I have not faced any trouble with scalability because you can easily upgrade the appliance. 

I am regularly in contact with Imperva support and I am satisfied with them.

The initial setup is very basic and really easy to do. I wouldn't say that everybody, such as non-technical, people can do the setup and configuration. However, people with a mid-level of experience in application firewalls can do it easily.

The price of this solution is a little bit high compared to competitors.

My advice to anybody who is considering this solution is that if they want a stable product with good scalability then they can choose Imperva. The price is a little bit higher than that of the competitors, which largely impacts whether customers choose Imperva. In fact, if you don't care about budget then Imperva is the only solution for an application firewall.

My only complaint is that the user interface could be better.

I would rate this solution a nine out of ten.

The most valuable features for us are the DDoS and Bot.

I would like to have support for SSL management and secure DNS.

We have been using Imperva for more than a year.

We have had no problems with stability.

Imperva is a scalable solution. We have about 20 users but it's protecting our main website.

I would say that technical support is average.

We did not use another similar solution prior to Imperva.

The initial setup was simple. It took about two hours to deploy.

The cost is on par with other solutions such as Cloudflare and Akamai. There's not much difference in it.

I would rate this solution a seven out of ten.

Incapsula was acquired by Imperva. We had a need to provide a solution for our clients and the Incapsula solution and Cloud WAF (Web Application Firewall) allowed us to have people subscribe to Incapsula as a service. It was easy to work with because we would just put in the hostname and the IP address of the websites in Incapsula's DNS. When the DNS is resolved it first passes through Incapsula and makes a stops in the Cloud WAF before it sends the website itself.  

Customers can trust it because the traffic going to the customer passes through Incapsula's cloud service. So if there is an attack, the website and the visitors are protected because it will take care of such issues and it eliminates the bad traffic. Both ends are taken care of so the website is protected from hackers because it first goes through the Incapsula Cloud WAF. That is the basic high-level architecture of how the Incapsula works.  

We distributors of Imperva in Africa. I am responsible for our business presence in Eastern and Western Africa. I am fixed locally here in Nigeria. Being distributors, we have a pretty good idea of how the market is in general and how the products are used. All the partners who implement it and who resell sell it, buy it from us and deploy for customer accounts. We cover a high percentage of the financial service industry here in Nigeria.  

For this part of the world, several things are important. It is important that the clients have the features which they get to use to get against bad traffic, of course as this is the reason for the product. But especially for customers in this region, it is also the opportunity to use the service platform. They do not have to own it or maintain it and they may not otherwise have the capacity to deploy this type of solution. Instead, they can pay for it as a service. It works so well here that even some of the banks are using it.  

The most valuable feature is the ability to mitigate bad traffic. I think the highest traffic we would experience can be handled by the Incapsula Cloud WAF because it can scale. So if there is some attack on a website and there is high volume, instead of it disrupting the website and disrupting business operations, it is not a problem for the customer's website. That ability to mitigate problems with the traffic is why the clients use the product to protect their valuable data and customer interactions.  

If I had the opportunity to recommend an enhancement to Imperva it would be to have more POP (Point of Presence) in East and West Africa, and in Central Africa as well. There is only one POP in South Africa. There are other ones are in Europe, America, and Asia and sometimes the latency can be an issue because for your traffic to hit the website — say in East Africa. First, it has to first go to the nearest point of presence. Because of the distance, there can be some problems. So if they have a POP closer to manage customers around Africa this could be a better service to clients.  

I have only recently begun to use Imperva Incapsula compared to the amount of time I have been in the industry. For more than a decade and I have tried my hands on various security solutions, mainly having to do with network infrastructure.  But now I am back to working with security solutions and, over this past year, I have engaged mostly with applications in data security. Before that, I was doing a lot more with the whole of network security. Incapsula is more of an application for data security and it is something which Imperva does pretty well.  

The stability is not an issue. The product is serviced and maintained for the client.  

Virtually all the banks in Nigeria, Ghana, East, and West Africa, are using Imperva. Of course, they are using it for various things, but for the most part, they use it for data security and application security and then also a little bit on the Incapsula platform.  

The scalability depends on the customer but there are really no features that a client will want to request that Imperva does not handle in terms of scalability. Of course, you cannot compare the size of the banks and the input and output demands of banking in Western European countries or the Americas with the needs of banking in Africa.  

For us, it is a good solution.  

Response from technical support has been very good. I would say that they are excellent because they are always willing to attend to customers' requests. They provide support based on time zones so there is good access.  

Because it is a cloud product and the setup is minimal, it is straightforward and quickly implemented.  

I do have experience with Imperva SecureSphere. I am working with various solutions that have various features and how these solutions work for different customers. For one customer, I was trying to do some research to see if they should replace Trustwave WAF with a different solution because the customer asked me about other possibilities. This was my first customer who had asked me to look into Trustwave, so I also took the time to research that product. But different products fit different businesses and industries better.  

I am not an expert in every solution of this type, but I have a pretty good idea of what makes them work as a good solution based on customer needs. I do not do the implementation because I am more in a position of doing pre-sales and consultancy.  

I would highly recommend Imperva Incapsula especially for customers who want extra security for their web presence.  

On a scale from one to ten where one is the worst and ten is the best, I would rate the Incapsula product overall as a nine-out-of-ten.  

Primarily, clients are in need of some extra defense and a bit of protection, which is why they use this solution.

The most important aspect of the solution is the DDoS feature.

The solution has a very good interface.

Last year, the solution added a lot of additional improvements and functionalities, and for now, the features they have offered us have been great. 

They recently added some account takeover protections that have been really useful.

The rules surrounding the making of web applications could be improved.

I believe I've been using the solution for about four years.

There aren't issues with stability. As a cloud solution, it's hard to say if there will be stability issues. There might be issues with some customer setups, for example, but not with the product itself.

The scalability of the solution is okay. Companies can expand it if they need to.

We've been in touch with technical support in the past. Out of ten, I'd rate them at six or seven. We've had some issues with them in terms of response times, but overall they are okay.

We didn't previously work with a different solution. We've partnered with Imperva so we're dealing only with them.

Typically, the initial setup is more or less straightforward. there isn't too much complexity.

We're resellers of the solution.

Typically the solution is deployed with the help of DNS.

It's a good product. It's one of the best on the market. If a company can afford the solution, they should try it out.

I'd rate the solution eight out of ten.