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Akhilesh Mishra - PeerSpot reviewer
Technical Lead at M.TECH Solutions India Pvt. Ltd.
Real User
Top 5Leaderboard
May 1, 2022
Useful DDoS protection, good support, and reliable
Pros and Cons
  • "The most valuable features of the Imperva Web Application Firewall are DDoS, malware, and the other malicious threat prevention it provides. Additionally, third-party integration is available. You can forward the log for further analysis."
  • "Imperva Web Application Firewall is used for customers who are looking to secure their multiple applications and want to block threats such as DDoS and ransomware attacks, delivering data security, data availability, and access control."
  • "Imperva Web Application Firewall can improve by providing better features, such as improved prevention of zero-day attacks. Additionally, it should include a VR meta-analysis."
  • "Imperva Web Application Firewall can improve by providing better features, such as improved prevention of zero-day attacks."

What is our primary use case?

Imperva Web Application Firewall is used for customers who are looking to secure their multiple applications and want to block the threats, such as DDoS and ransomware attacks. Imperva Web Application Firewall delivers three main things, data security, data availability, and access control. For data security, it prevents malware and malicious threats. For the data availability, by preventing threats, such as malware, data can be available each and every time. You are able to have Access control, you have the ability to control the access.

What is most valuable?

The most valuable features of the Imperva Web Application Firewall are DDoS, malware, and the other malicious threat prevention it provides. Additionally, third-party integration is available. You can forward the log for further analysis.

What needs improvement?

Imperva Web Application Firewall can improve by providing better features, such as improved prevention of zero-day attacks. Additionally, it should include a VR meta-analysis.

For how long have I used the solution?

I have been using the Imperva Web Application Firewall for approximately 15 years.

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What do I think about the stability of the solution?

Imperva Web Application Firewall is stable, and the performance is good.

What do I think about the scalability of the solution?

The solution is best suited for enterprise-sized businesses. It is a scalable solution.

How are customer service and support?

The Technical support is good from Imperva Web Application Firewall.

Which solution did I use previously and why did I switch?

I have used another solution previously which was good. However, Imperva Web Application Firewall had more features.

How was the initial setup?

The deployment of the Imperva Web Application Firewall is simple. However, it is not very user-friendly. It would be a benefit because the customers would have a better time with the installation.

What about the implementation team?

I did the implementation Imperva Web Application Firewall myself and it took approximately three days.

What's my experience with pricing, setup cost, and licensing?

Imperva Web Application Firewall price is higher compared to other solutions. However, everything is included in the price.

What other advice do I have?

I do the maintenance and upgrades of the solution if it requires it. I would recommend this solution to everyone. 

I rate Imperva Web Application Firewall a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Fairuz Zazli - PeerSpot reviewer
Lead Client Service Manager at Nexagate Sdn Bhd
Reseller
Apr 11, 2022
A self-managed service that is easy to deploy and offers regular updates
Pros and Cons
  • "One good thing about Imperva Web Application Firewall is it can be on the cloud and also it can be on-premise."
  • "One good thing about Imperva Web Application Firewall is it can be on the cloud and also it can be on-premise."
  • "I don't really use it and therefore can't speak to areas of improvement."
  • "Scalability-wise, it is not so scalable as the solution is quite straightforward."

What is our primary use case?

We primarily use the solution as a firewall.

What is most valuable?

One good thing about Imperva Web Application Firewall is it can be on the cloud and also it can be on-premise. Either way, you can use it, and it's quite easy. 

It's quite easy to deploy. It is also a self-managed service. It's quite straightforward.

They do provide updates on a quarterly or half-yearly basis.

What needs improvement?

I don't really use it and therefore can't speak to areas of improvement. 

For how long have I used the solution?

We've been using it for probably three or four years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Scalability-wise, it is not so scalable as the solution is quite straightforward. There's not much you can scale with the solution.

Mainly, the IT department uses the solution and there are ten to 20 of them.

How are customer service and support?

Technical support is quite helpful and responsive. They support us well and they are available worldwide so it's quite easy to get help.

How was the initial setup?

The product is very easy to deploy. It's simple and straightforward. It's not an overly complex solution.

Within half a day you can have it up and running. You just need two people to deploy and maintain the solution. 

What other advice do I have?

We are users and also we are resellers.

The version we are using is the latest version. 

It has many valuable options or features. You just need to know what you need for your organization. If not, Imperva will probably tend to sell you almost everything. You just need to know what are the options that you need for your organization. Apart from that, the whole process is quite fast and it's quite reliable.

I'd rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Customer/Reseller
PeerSpot user
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Imperva Application Security Platform
May 2026
Learn what your peers think about Imperva Application Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Sales Executive at EVVO LABS
Real User
Jan 23, 2022
Protects against broken authentication
Pros and Cons
  • "Imperva Incapsula has many valuable features. One, it protects the top 10 OWAS vulnerability, the open web application software platform, this is standard. Secondly, it protects against broken authentication. As well, it has remote execution of code."
  • "The implementation of Imperva Cloud WAF is easy, and because it is a cloud solution with no appliance to install, the actual installation will only take a few hours and full implementation can be completed within 24 hours."
  • "Imperva always needs to adjust to new versions of cyber attacks, it needs to be faster, improve the resiliency of the software of the solution."
  • "Imperva always needs to adjust to new versions of cyber attacks, it needs to be faster, improve the resiliency of the software of the solution."

What is our primary use case?

Previously I was in software development for more than 15 years. I had developed web applications for internet and cable TV companies. Now, I am a sales executive for Imperva Cloud WAF. 

Imperva Cloud WAF, previously Imperva Incapsula, is a web application firewall that is implemented in the cloud. It protects a public facing web application. It will track if a hacker is doing brute force attack. The web application firewall will detect it and block the source. This could be an IP address or the main name specific for a country. You can then update the profile of your server to block those IP addresses where the attack is coming from .

We have placed Imperva Cloud in our client's employee self service system that they are logged into. The website is protected by Imperva so that employees and customers can log in all over the Philippines. The client is a power generation company, which is a critical service, and has branches all over the Philippines.

We partner with a couple of on-premise data centers in the Philippines, one is PIM. They also provide cloud solutions. We bundle our solutions into their cloud projects.

What is most valuable?

Imperva Incapsula has many valuable features. One, it protects the top 10 OWAS vulnerability, the open web application software platform, this is standard. Secondly, it protects against broken authentication. As well, it has remote execution of code.

What needs improvement?

Imperva always needs to adjust to new versions of cyber attacks, it needs to be faster, improve the resiliency of the software of the solution.

For how long have I used the solution?

I have been using Imperva Cloud WAF for three years.

What do I think about the stability of the solution?

Imperva is stable. Based on Gartner's survey we are top three, meaning we are reliable based on customer feedback.

What do I think about the scalability of the solution?

This is a scalable solution. We have data centers all over the world. The solution can be set up to be optimized wherever the clients are accessing.

How are customer service and support?

Technical support has good response time. I am also the liaison officer for the technical team in Singapore. Support responds quickly and they do attend to the issues that we raise to them.

How was the initial setup?

The implementation of Imperva Cloud WAF is easy. All you need to do is change the DNS settings, because it is a cloud solution there is no appliance that you need to install at the data center. It just changes the DNS settings, and then a couple of IP address and domain name settings to allow a couple of those IP addresses and domain names settings into the firewall of the client and the firewall of Imperva.

The actual installation will only take a few hours and then full implementation within 24 hours. The initial setup takes time because of the configuration on the client-side. We prepared a questionnaire for the client to assist with preparation.

What was our ROI?

We created a cross-comparison against hiring a team of cybersecurity staff versus getting a subscription. After using Imperva Cloud for the past three years the cost is already acceptable against hiring a team.

What's my experience with pricing, setup cost, and licensing?

The price depends on the client's needs, it will be impacted depending on whether they need diverse production, or account take over for example.

There is an initial four package bundle with the price changing monthly.

What other advice do I have?

I would rate this solution an 8 out of 10.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1281888 - PeerSpot reviewer
IT Senior Manager at a outsourcing company with 10,001+ employees
Real User
Jan 21, 2022
Enables us to monitor all web activity, which is passed through WAF cloud services
Pros and Cons
  • "The most valuable features are DDoS protection."
  • "Deployment is simple and very fast."
  • "Incapsula services also provides load balancing services for their service IP address environment. So far, with monitoring their services, the IP address was only changed once."
  • "Because of all these services, you need to look at the company's services budget."

What is our primary use case?

All our web services go to the Incapsula cloud application environment for monitoring on the production service.

All the web application protection is under Incapsula because they provide the WAF protection services. Our web services are registered under their cloud environment so all our customers visit our web services. All the web services are under the web application firewall protector.

I think it's from their own cloud solution. I don't think the cloud solution is from Amazon because the IP address does not belong to Amazon. It belonged to Incapsula themselves, so their solution is under their own network cloud environment. Our own data center environment is using the Incapsula cloud service. I think it's a hybrid cloud to include all the private and the public services.

What is most valuable?

The most valuable features are DDoS protection. The Incapsula environment helps us monitor all the web activity. All the web activity is passed through their WAF cloud services, then that can help us to monitor those activities. That can help protect against DDoS hacking.

For how long have I used the solution?

We started implementing WAF under Incapsula in 2019 or 2020.

What do I think about the stability of the solution?

It's very stable because Incapsula services also provides load balancing services for their service IP address environment. So far, with monitoring their services, the IP address was only changed once. Their services are very stable.

What do I think about the scalability of the solution?

We implement the WAF production environment, or the web services, which is needed to provide traffic to the customer. We implement those services under the Incapsula WAF protection. 

We have about one thousand people using the solution globally.

How are customer service and support?

If the scale is 1 to 10, technical support is a 9. Our global service team is more than 10 people. We have a whole Incapsula service team as well as our all global staff team.

Which solution did I use previously and why did I switch?

We are using our own firewall with the web application services. We used our own firewall before implementing with Incapsula, but we are also implementing it now under Incapsula cloud solutions.

How was the initial setup?

It's very simple because the domain name service is done with the CNAME. We just registered back in our DNS environment. After that, if the domain is resolved by our customer, then they will resolve the domain name which is provided by the Incapsula environment. That means all the network traffic will go through the Incapsula cloud services, and all the network activity can be monitored and protected by Incapsula WAF.

Deployment is simple and very fast. After they define the domain and service, we do some changes, and it takes within one hour. Within 15 minutes, it can transfer all the services from our site. All the network routing paths will pass through the Incapsula WAF cloud environment. It's very fast.

What's my experience with pricing, setup cost, and licensing?

The license is on a yearly basis.

What other advice do I have?

I would rate this solution 9 out of 10.

Because of all these services, you need to look at the company's services budget. If you have the budget and you can implement the web application for tech, or if you just want to move to the cloud, or you're just using your own firewall to do all those protections, Incapsula is a good option. This one just depends on the IT infrastructure budget in your own company or environment.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Global Network and Cyber Security Project Manager at a manufacturing company with 10,001+ employees
Real User
Jan 20, 2022
Easy to operate
Pros and Cons
  • "The configurability of the tools and the ease of operation to be the most valuable feature of Imperva."
  • "I find the configurability of the tools and the ease of operation to be the most valuable feature of Imperva."
  • "Imperva Web Application Firewall is very expensive."
  • "Imperva Web Application Firewall is very expensive."

What is our primary use case?

We use the latest version with all the functionality, not only WAF. Additionally, we use all the security capability that is possible to enable on Imperva including device security tools like API security.

We use this solution to protect the website for the company.

What is most valuable?

I find the configurability of the tools and the ease of operation to be the most valuable feature of Imperva.

For how long have I used the solution?

I have three years of experience with Imperva Web Application Firewall.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

Scalability is very good.

How are customer service and support?

Imperva's technical support is very good.

Which solution did I use previously and why did I switch?

I used to work with Fortinet Web Application Firewall but it was not good.

How was the initial setup?

The initial setup of Imperva is easy to do and only takes a few minutes to deploy.

What's my experience with pricing, setup cost, and licensing?

Imperva Web Application Firewall is very expensive.

Which other solutions did I evaluate?

I have worked with Azure and find both solutions good. However, Imperva does have more advanced features than Azure.

What other advice do I have?

I am very happy with this solution. I would rate the technical aspect a 10 out of 10, however because of the financial cost, I rate it an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1358583 - PeerSpot reviewer
Application Security Engineer at a insurance company with 10,001+ employees
Real User
Jan 19, 2022
One of the best solutions on the market for protecting all your web applications
Pros and Cons
  • "The features I have found most valuable with Imperva Web Application Firewall are account takeover protection, advanced bot protection, and API security."
  • "My advice to anyone considering Imperva Web Application Firewall is that they can safely go to this environment without having a second thought."
  • "I am looking for more data enrichment. We should have the ability to add our own custom data to the system, to the live traffic."
  • "I am looking for more data enrichment. We should have the ability to add our own custom data to the system, to the live traffic."

What is our primary use case?

Our primary use case is for protection of all our web applications.

How has it helped my organization?

Imperva Web Application Firewall is a very good solution and very feasible for any corporation. We can almost accommodate everything with this solution. We were able to accommodate almost all our use cases with this. This is one of the best solutions I have found so far.

What is most valuable?

The features I have found most valuable with Imperva Web Application Firewall are account takeover protection, advanced bot protection, and API security.

What needs improvement?

In terms of what could be improved, I would say reporting on the cloud side.

Additionally, I am looking for more data enrichment. We should have the ability to add our own custom data to the system, to the live traffic.

In the next release I would like to see more API security.

For how long have I used the solution?

I have been using Imperva Web Application Firewall for almost five years.

We currently use a hybrid version but we are moving towards purely 100% cloud where we will shortly get rid of all the appliances.

What do I think about the stability of the solution?

Its stability is very good. In all aspects, it is very good. It is beyond my expectations actually.

What do I think about the scalability of the solution?

In terms of scaling, Imperva Web Application Firewall is amazing. The product is really good so far.

We have very few users with direct usage - 10 users approximately.

There is zero maintenance.

How are customer service and support?

Their customer support is very good. They are very quick.

Which solution did I use previously and why did I switch?

I previously used F5 and something else whose name I don't remember.

We made the switch to Imperva because it is one of the best solutions on the market.

How was the initial setup?

The initial setup is very easy.

It just took a few days.

What about the implementation team?

We used the consultant. Our experience with them was not bad. But as I mentioned, things are not difficult here. It is fairly easy.

What other advice do I have?

My advice to anyone considering Imperva Web Application Firewall is that they can safely go to this environment without having a second thought. I have done so much testing. I did so many use cases. It never failed so far.

On a scale of one to ten, I would give Imperva Web Application Firewall a 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer997737 - PeerSpot reviewer
IT Solutions Senior Manager at a media company with 501-1,000 employees
Real User
Jan 4, 2022
Helpful support, good licensing model, and fits within our budget
Pros and Cons
  • "It fits our requirements, as well as our budget."
  • "Overall, I am really happy with this solution."
  • "Some maintenance must be performed by our IT team."
  • "Some maintenance must be performed by our IT team."

What is our primary use case?

We use this product as our Web Application Firewall. It provides web-based protection for us. Our requirements are not very complex.

What needs improvement?

Some maintenance must be performed by our IT team.

For how long have I used the solution?

We have been working with Imperva Incapsula for two years.

What do I think about the stability of the solution?

The stability is okay. We use it extensively, on a daily basis. The firewall operates 24 hours per day.

What do I think about the scalability of the solution?

We have approximately 500 employees that are protected with this product.

How are customer service and support?

We have not had any problems with their technical support.

Which solution did I use previously and why did I switch?

We did not use another Web Application Firewall before Imperva.

How was the initial setup?

Incapsula is not a difficult product to deploy.

What about the implementation team?

The vendor assisted us with the deployment.

We have an IT support team that is responsible for maintenance.

What's my experience with pricing, setup cost, and licensing?

We have a yearly contract and I am happy with the pricing. Imperva charges us based on bandwidth, which is better than other vendors that charge us according to data transfer. In these cases, our costs are quite high.

Outside of our package, there are no additional fees.

What other advice do I have?

Overall, I am really happy with this solution. This includes the features and capabilities, as well as the cost. It fits our requirements, as well as our budget.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1581819 - PeerSpot reviewer
Solutions Architect at a security firm with 51-200 employees
Real User
Dec 11, 2021
Features that outperform it's competitors, easy to scale, reliable, and responsive support
Pros and Cons
  • "It's very pretty easy to onboard the URL."
  • "I would recommend this solution to others because it is pretty simple to implement, and you don't need a dedicated WAP technician to maintain this solution."
  • "It would be beneficial to include vulnerability management in the solution, similar to what they have for their on-premise solution."
  • "Pricing is a challenge for most of our customers."

What is our primary use case?

We offer implementation services for our customers.

Most customers use Imperva Incapsula to protect themselves from WAF attacks. If they need an application load balancing, whether it is on a single data center or if they have a B2B extension. Also, if they need protection from the bots. Imperva has all of those functionalities.

What is most valuable?

It's very pretty easy to onboard the URL. One of the unique features included with Imperva is its advanced bot protection. In addition the base licensing modules with most of the features.

In terms of features, Imperva is quite good; it outperforms its competitors.

What needs improvement?

Pricing could be more competitive.

It would be beneficial to include vulnerability management in the solution, similar to what they have for their on-premise solution.

For how long have I used the solution?

I have been working with Imperva Incapsula for more than three years.

I have been using the latest update.

What do I think about the stability of the solution?

The stability is quite good. It has an uptime of 99%. None of our customers have complained about its uptime and its availability.

What do I think about the scalability of the solution?

The majority of our customers are enterprise businesses, with some SMB, but it depends on their budget, as well as their needs, and whether it is for security or compliance purposes.

Imperva is quite expensive for organizations that use it for compliance purposes. Other WAP solutions, such as Fortinet or Barracuda, which are slightly less expensive than Imperva, will be considered.

Imperva Incapsula is easy to scale.

How are customer service and support?

I believe that Technical support is 24/7. They are also very quick to respond via email.

Which solution did I use previously and why did I switch?

We work with all of the Imperva solutions from the database, monitoring tools, and the web applications firewall.

How was the initial setup?

The initial setup Is quite simple and straightforward. We only have seven steps to follow. It's a very simple and straightforward process.

If the customer agrees to a DNS sense, it will take no more than 10 to 15 minutes.

Imperva is responsible for maintenance.

What's my experience with pricing, setup cost, and licensing?

Incapsula is a SaaS (software-as-a-service) provider. Anyone can do the applications, but you must subscribe to the service.

Pricing is a challenge for most of our customers.

What other advice do I have?

I cannot provide a comparison because I have not worked with any other vendors.

I would recommend this solution to others because it is pretty simple to implement, and you don't need a dedicated WAP technician to maintain this solution. 

Anyone in the organization can easily implement it, and it can be maintained with a little application knowledge. On the application side, you do not need to be a subject matter expert it is not necessary.

I would rate Imperva Incapsula a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Imperva Application Security Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Imperva Application Security Platform Report and get advice and tips from experienced pros sharing their opinions.