Infor LN Reviews

While the latest version is 10.8, our company is using 10.5U.

We use the solution for freight mode, sales and distribution, mostly in the warehouse, production department, finance, transportation and procurement. 

When it comes to customization, the solution allows us to develop our own functionality in the system so that we do not have to worry about third-party applications. Infor is now coming out with the API. 

As such, we can handle things both from mobile and other devices. 

We like the recent customization features that Infor is providing, such as extensibility, which do not impact on version upgrades. This is the solution's best feature. 

Infor is not very much into the market as of yet, which means that its products are not public to date and this precludes students' ability to learn about the Infor products on their own. This translates into a shortage of resources and available information on the internet concerning Infor products and it contrasts with the SAP, which does have training schools and manuals that are open to the public. 

Only people who undergo training from the companies can learn about Infor products. There are not many people with whom I can confer in the event of an issue arising. The Infor community is not very big and only makes available a single platform. That's it.

There are many features that I would like to see included in future releases. One would concern a good casual integration. We are currently working on three or four things, the first one involving integration. This should be better. They have come up with the factory track. 

I believe that within a few months or years they will come up with zero-time maintenance, something they are currently working on. An example would involve the cloud, on which they currently do maintenance on their own around once per month. When it came to our system, it took them six or twelve hours. The maintenance time needs to be faster. 

I have been using Infor LN for the past four or five years, since 2016. 

Stability is quite good. 

On-cloud scalability is very good and the scalability of the servers increases commensurate with the load. 

Whether or not we will choose to increase the usage will depend on whether or not the organization grows in size, in which case we would. 

Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes students learning about the Infor products on their own. This translates into a shortage of resources and information which is available on the internet about Infor products and contrasts with the SAP, which does have training schools and manuals that are open to the public.

For the moment, we resolve issues exclusively within our organization. However, should an issue arise we make reference to a consulting organization, something we have found to be helpful. 

I have only been with my organization for five years, so I cannot comment on whether it utilized another solution prior to Infor LN. 

As with any new product we acquire, we must first configure it before making use of it. 

The length of deployment will depend on one's organization. If it contains thousands of users who are employing the solution, then deployment will take around a year. 

The length will vary with the complexity of one's organization. There is a need to do gap analysis and customize the solution for the relevant department. 

The use of an integrator, reseller or consultant for the deployment will be dependent. In our current project, we are creating from on-premises to cloud deployment for Infor only. 

In respect of the deployment and maintenance, every location has its own ERP team at the moment. For example, there is a key user and global team. I would estimate we are talking around eight or nine people. 

We have definitely seen a return on our investment with the product. 

The price of the solution can vary. I would say that it is based on the number of users making use of the software, although I cannot state how this would relate to the prime or management side. There is also available the complete yearly subscription. 

Additional costs would apply to the maintenance version upgrades. 

I work as an Infor customer in my current company. 

The solution is deployed on-premises, but we are planning to move our system to the cloud.

Across the board, there are around 2,500 users making use of the solution in our organization.

I would advise others to read the manual before using the solution and gain the proper experience. 

I rate Infor LN as a nine out of ten. 

Infor LN is an ERP software suite that focuses on automotive industries, hi-tech electronics, industrial manufacturing, heavy electricals, heavy engineering, and so on. We supply manpower for IT leaders operating in India, like HCL, Accenture, and Infosys. We have quite a few customers in other parts of the world as well. 

While Infor LN incorporates the latest business processes and functions, there is always room for improvement as the business grows. In the new normal, it could stand to incorporate quite a few automation processes like the RPA and utilize machine learning in the Internet of Things. 

I've been using LN for close to 20 years.

LN is definitely a stable product. It's number one on Gartner's four quadrants. 

Infor LN is one of the easiest ERP software to install. However, implementation takes time. It takes somewhere around 25 to 30 days to do the basic piloting of the software.

Compared to other high-end ERP software, Infor LN's cost of ownership is lower. The difference isn't huge, though.

The competitors of Infor LN are S4 Hana of SAP and Oracle E-business Suite. They are the best software when it comes to ERP functionality. However, when it comes to technology, Infor LN is quite ahead. SAP is catching up in that area though.

In terms of ease of use and product vision, Infor LN stands tall. It stands at number one. I would rate it 9.75 out of 10. I can't say 10. I've explored most of the functionalities, and it caters to the complete fleet of business processes, but then again, there is some industry-specific equipment that can come up, so I speak to how LN would handle that. So I can only say it is nine out of 10.

I would definitely recommend Infor LN. They are keeping pace with the digital transformation and transformations industry. 

Infor LN is an ERP which we are using. It covers all logistics and finance transactions.

The solution has helped a lot in the sense of consolidation and in providing us with real-time information.

The solution is in proper ERP. It covers all of our requirements and is an integrator solution. That's why we like working with it.

The product is fairly stable.

It's not too hard to handle the initial setup.

The pricing is very reasonable.

The user interface needs to be improved. Right now, it's not ideal in terms of the design. The interface is not elegant on multiple products, such as enterprise assessment, supply chain solutions, and HR information.

The support on offer is lacking. They really need to be better at helping their clients.

I've been basically using the solution since 1999. It's been about two decades. I've been working on it for quite a while.

The solution is quite stable. We don't really deal with bugs or glitches. It doesn't crash or freeze. It's been good overall. We find it pretty reliable. 

The product is scalable. That said, there are certain components created for India Localization, which are sort of specific to India related aspects, those need a little scalability. Indian laws are also very dynamic, so it may be hard to keep up with the registered changes.

We've been using this solution for a very, very long time and we do plan to continue to use it going forward.

We have not been satisfied with technical support at all.

We deal with them a lot and often call them on a weekly basis. They aren't helpful. We're very disappointed.

The installation was very straightforward. It was not complex at all. A company shouldn't have issues with the implementation process.

It's a quite stable product, however, there will be editing problems for the setup and all that. Those issues are normal with any ERP implementation. If a user follows the guidelines from the company and sets up the procedures well, they should be fine. If you can limit the customization, or have no customization, it will mean that you won't need a large amount of time for the full deployment.

The solution is quite competitively priced. If you compare it to SAP, for example, it is quite reasonable.

We are just a customer and end-user. We don't have a relationship with the company.

We were using Baan SQL, which later became Infor LN. We've been using the solution for a very long time.

On a scale from one to ten, I would rate this product at a seven. It's okay. Mostly we are happy with it. However, the interface and technical support are two areas where improvements can be made.

Infor LN is used for supporting multi-site, multi-logistics, and multi-finance operations in a large production company. It has been employed across companies in Hungary, Italy, Serbia, and Poland to transition to a cloud system from an on-prem version.

Infor LN, being a comprehensive ERP system, helps in unifying various software used by different companies within the group. The multi-site and multi-logistic functions run efficiently in the cloud, providing a unified approach to production planning and financial reporting.

The most valuable features of Infor LN include its production planning capabilities, its efficiency in running in the cloud, and its ability to handle multi-site, multi-logistic, and multi-finance operations.

The user interface of Infor LN is not very user-friendly. It has a complicated menu system which makes it difficult for daily users. There's a need for a simpler menu structure. Additionally, it can be slow to implement necessary updates and customizations.

We have been using Infor LN for the last few years.

Infor LN is a very big ERP system and it provides standard functionalities that work well for production companies. However, there could be inconsistencies in its usage experience across different geographic regions.

Technical support is provided by multiple partners in different countries, and the experience varies significantly. Overall, there is a disparity in the quality of technical support, and sometimes responses are slow.

Positive

Before Infor LN, various old ERP systems were used, all of which had production planning software specific to individual companies.

The initial setup was challenging due to the complexity of data migration and the need for data harmonization across different old ERP systems.

The customization process involves working with Infor’s support and receiving and installing updates as needed. However, at times, customizations may not work as expected, leading to additional adjustments.

The pricing information for Infor LN is not transparent as it involves yearly subscription costs for the cloud version, and price structures vary across different locations.

Only SAP and Inffontein Software were considered in the final steps.

It is important to manage user expectations regarding the user interface, and to prepare for varying implementation challenges due to the diverse systems and requirements of different regions. I'd rate the solution eight out of ten. 

Speaking about the solution's use cases, I would say that it is typically used by large-scale manufacturing industries, especially in discrete manufacturing, and it has proven to work brilliantly.

Specifically, I believe that Infor LN's strengths lie in its manufacturing module, planning capabilities, and order management features, such as procure-to-pay and order-to-cash. If I had to pinpoint one specific domain, I would say that manufacturing is exceptionally strong in Infor LN.

Regarding areas for improvement within the solution, I would say that the solution's asset management and quality management need attention.

Regarding features I would like to see included in the next release of this solution, HRM capabilities should be a priority since Infor LN is an ERP solution. While other ERPs provide HR functionalities, such as payroll for salary calculations, Infor LN currently lacks these capabilities. In Infor LN, the existing add-on comes under a different package and a different product altogether, requiring integration. Therefore, enhancing or developing HR application functionalities within Infor LN would make it a complete solution. In short, the next release of the solution should include features that can help improve the human resource management process.

I am a manufacturing consultant for Infor LN and work for an implementation organization. So, we implement Infor LN ERP for our customers around the globe. The company name is Infor, and the ERP application name is LN. I am currently using Infor LN Version 10.8 on the cloud.

I am working for a company, Merino Consulting Services, which is a channel partner for Infor.

I have been working with Infor LN for close to ten years now. So, it has been almost a decade.

Stability-wise, I rate this solution an eight out of ten.

Regarding scalability, Infor provides regular updates, including major and minor updates. Weekly and monthly updates are also available, and every quarter or either every six months or one year, Infor releases a new version. In addition to updates, Infor keeps adding enhancements, functionalities, tax-related regimes, and localizations. In terms of scalability, it can be rated as eight out of ten.

Our clients are primarily medium and large-sized organizations, focusing on larger organizations.

Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's technical support an eight out of ten.

Positive

When setting up the solution initially, Infor Implementation Accelerators are available in the cloud version that comes as a bundle. With the Implementation Accelerators, all the default parameters will be set for you, so you have to do nothing except create your own data and start using the application. For the initial setup of the solution, I rate the solution a nine out of ten.

For the past seven to eight years, Infor has been offering cloud deployment as an implementation option. Speaking personally, I have experience with both on-premise implementations and cloud deployments. Currently, Infor is actively promoting and encouraging cloud implementations.

After commissioning the license agreement, deployment typically takes around 24 hours. From there, it should only take between 24 to 48 hours for the actual customer to start using the application. During the deployment process, the company selling the product will create a dedicated URL or link for the customer to access the application. It may take around 48 hours for the company to complete the necessary setup and make the application available to the customer if, supposedly, the application is hosted in the cloud and requires multiple functions to be configured.

As a consultant, I am unaware of the price since I am not directly involved in sales. However, based on my experience, I would say that Infor's pricing is competitive compared to other ERP solutions available in the market, such as SAP and Oracle. It is neither the most expensive nor the least expensive option available. Therefore, I would rate Infor's pricing as an eight out of ten.

I would recommend Infor LN, especially for those in the discrete manufacturing industry. From my experience, I believe it is the best and most optimal solution. With Infor LN, one can increase productivity and ROI. Also, the efficiency and effectiveness are great in terms of ROI.

When compared to other applications, Infor LN on the cloud provides alerts. The solution also allows a person to configure the workflows. Artificial intelligence and business intelligence (BI) are also available, along with analytical dashboards as an in-built solution. Apart from Infor LN, and the core ERP solution, all of these features, such as document management as repository analytics, workflows, and alerts, come as a bundle and are built-in. Additionally, the application is easily customizable, and even those with minimal technical skills can easily make changes. Furthermore, several user-friendly features allow users to personalize their screens and reports with minimal training. Owing to the reasons mentioned earlier, I rate this solution an eight out of ten.

Infor LN has strong sales, purchase, warehousing, and logistics order management. It provides a field service management software module and is excellent in finance.

It has large-scale quality modules like the CRM module, and almost everything is capable in Infor LN.

The freight management module is a bit complex and can be improved. It can be simplified to make processes and navigation less complicated.

I would also like to see some HR-related activities in the modules for this solution. For example, the HR payroll module is one where the wages and salary should get triggered based on the leave applications.

We have been using this solution for almost nine years. It is cloud-based and provided on-premises.

We are using version 10.7, which applies to countries around the globe.

It is a straightforward and stable product.  

It is a scalable solution that handles multi-company and multi-site environments.

There is no staff required. Only minimum administration is needed, so the production company manages everything. However, we will need a cloud admin when we want to give control access.

I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer encounters a bug or issue, it will log a case in the import portal. Then, based on the duration and SLS, it is assigned, and technical support gives us their recommendation and solution. If they can't solve the issue over email, they set up a Webex call, take control of our system, and debug the problem.

The initial setup was straightforward and not complex. However, the training is not straightforward, so a non-specialist will need training before using it.

I believe the licensing cost is approximately US $1,500 per user per annum. But I'm not entirely sure as I am not from the sales department.

I rate this product a nine out of ten. Infor LN is very good at manufacturing modules for manufacturing industries. It is easy to implement and won't take more than three to four months to implement an out-of-the-box solution for a mid-scale sector.

Also, with Infor LN, everything comes in a bundle with no additional costs. There are a few business analytics features such as Infor Birst and another application called Infor Factory Track for inbound and outbound activities automation.

A few cloud suites are a part of the bundle, but it is an add-on feature for others. There are also other add-ons like the HR and CRM modules. For example, if the existing CRM module does not satisfy your business needs, you can have another module and integrate it. However, if you want an additional reporting or analytics tool, it is a licensed product with a cost.

• The ability to customize and add functionality.
• Given that the ERP core is standard for all clients around the world, they are able to customize any process or create a new one.
• It is a great tool to adapt the ERP to clients, independently of the country or countries where the ERP is implemented.

My company is a professional services firm whose main activity is the implementation of this product.

• In the older versions, the visuals could be improved.
• Internet access and the general integration with other systems using different technologies (SOAP, REST, etc). In the new versions, these points were improved.
• I have a lot of expertise in the newest version of ERP (Infor 10 or Infor ERP LN 8), since we have been implementing this version for our clients. However, the last version that we implemented, ERP, didn't have the ability to consume a web service by way of REST or JSON.
• Another point is the lack of user-friendly tools to create reports.
• The ERP has a report generator/editor, but it could be more friendly and versatile.

I have been using this product for more than eight years.

In general, the system is very stable. From my experience, stability problems arise when there is a mismanagement of the resources in the application server or in the database.

We have not had any scalability issues.

In general, technical support is OK.

The initial implementation can be somewhat complex. The size of the system cannot be customized for all the ERP clients due to the costs of doing so.

Many times the corporate environment must adapt to the system's functionality.

I don’t know.

This doesn't apply to my work.

Do not hesitate to implement it because it is a good product. It is robust and reliable.

The product configurator in ERP was managing sales quotations and orders, as well as BOM and routing through defined product features and corresponding constraints. That automation prevented user mistakes, speeded up employee on-boarding, saved engineering time to focus on new products and designing elevators for prestigious buildings all over the world.

Project-wise, discrete manufacturing business could yield to manual or semi-automated planning for production. MRP covered that need from the very first day, and provided better insights both for material and operation planning under unlimited capacity.

As a multinational company, acting in various markets, reporting and documenting in various currencies was essential. Costing would be another issue to be competitive in the market. Multicurrency functionality saved valuable resources both in logistics and finance.

Baan IV is used in both logistics and finance. An integrated environment with the product configurator, MRP and multicurrency capabilities provided better insights to manage company instead of ad-hoc operational maneuvers. Product traceability and customer experience is improved.

Infor ERP LN after Feature Pack 8 covered the following needs: non-sequential PCF, advanced scheduling, better user experience (Facebook like, user social space for processes), ION architecture, and better customization/development options. Further evaluations are needed for supply-chain and warehouse operations. In any case, detailed analysis is needed for specific requirements. Actual costing should also be reviewed in detail.

I have used Baan IV for 13 years and it is still in use.

Baan IV is in use at various sites. Infor ERP LN is also close to live for global upgrade.

We have not encountered any stability issues.

There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on implementations, I prefer to see Infor as a partner not as a vendor. They should be closer to the customer.

Previous solutions were partial ones. They didn’t cover both logistics and finance.

Initial setup was straightforward: one logistics – one finance; manufacturing and finance integration was postponed to a later phase to give users time to manage BOMs and getting acquainted with ERP’s functionalities, preferably driven by a PDM solution.

Concurrent/named user licensing provides flexibility and expandability. Having cloud-based licensing in evaluation will open up different opportunities. Although price is a major concern at the initial investment, a company will reach expected business results easily especially if they have add-on modules providing better process integration and business intelligence.

When evaluating the upgrade to Infor ERP LN, Oracle and SAP were on the short list.

Infor ERP LN is a fair option, especially for discrete manufacturers. Implementation is a key differentiator. ERP project team members (both internal and external) are key players that will set the level. Sponsors and steering committee support and care is the most important factor from the first day until going live.

My rating considers user experience, missing advanced scheduling and sequential product configurator.

The following features are valuable to us:

Software Version control – helps in clearly separating Global/Country/Customer specific software components.

Web enablement – the development tool is common for both regular forms as well as web forms. Hence, the product did not have to be redeveloped for web enablement.

Order Management, Warehousing and Planning – these modules have considerable depth in functionality.

Kiran - The way the ERP LN Architecture is structured that it allows for different versions of the same component to be present in a single environment. ie for example there could be 3 versions of a purchase order functionality ie global / country / customer . user could create an company using any of the versions. This helps in testing, environments involving multi location / country set ups etc

Infor LN Development Tool’s basic structure has remained the same (of course there has been a lot of enhancements) since it was a forms based client server application. Presently the ERP has a new HTML 5 web based UI. The web UI is created internally by the ERP development tool and Infor did not have to redevelop the forms for eb enabling the application. ( To give an analogy It’s like a VB based application and an internal engine converts it completely into asp.net )

Complete cost capture and control in project based environments has helped in evaluating project cost breakdown for cost control and estimation.

The following need improvement:

• Standard beautiful looking reports - Most reports have too much content and often need to be customized for user friendly presentations.
• Standard reports – LN offers hundreds of standard reports. Many of these should be redesigned by Infor so that there are basic reports that can be available out-of-the-box in printable formats. Most standard reports have too many fields and need to be customized or modified before the users can actually use them.
• Task Management – Presently LN requires one to use an add-on component called ION/Xi so that users get a task list. If one uses only the core, then user needs to go through some reports to get a ‘to do list’ for the user. If this is incorporated in the core ERP then it will be a great value addition and make the processes very efficient for the organizations, as it will be ‘pro-active’ on the part of the ERP.

I have been using Infor for 15 years.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

Support for Core ERP is extremely good.

Regarding add-ons, with many different technologies involved, support is not as smooth and swift.

We did not have a previous solution.

Initial set-up is complex. Infor ERP LN, like any top line ERP, has a lot of functionality and so has to be suitably set up to prevent making it too big to handle.

Look at total cost when dealing with Core plus Add-ons.

We did not evaluate any alternatives.

Look for an experienced partner/resource. Clearly spell out objectives and outcomes for the project. Put your best people in the implementation project and let them take complete ownership. Try to phase out the functionality implementations appropriately based on needs and size of your company.

For most of the clients that I have consulted for, the manufacturing module and the distribution module is utilized and implemented to its fullest.

Some of the clients used to use the traditional ERP. With Infor LN, many of the processes have been streamlined because it has a central repository of all the data. Moreover they could integrated their applications like Salesforce CRM, Crystal Reports, etc into Infor LN quite easily.

The User Interface needs to be more user friendly with a sleeker design and the industry best practice processes needs to be implemented. Also, migration from legacy system to Infor LN should be made smoother a process, so that it gives them edge over its competitors.

I've used it for over seven years.

No issues encountered.

The earlier version of Infor LN ERP i.e. Baan IV is quite stable.

No issues encountered.

They do have good team which provides satisfactory customer service.

They have in their armory a good set of technically skilled people with varied experience and provides quick resolutions to its clients and customers.

No previous solution was used.

One needs to carry out the as-is and study it to see if it is feasible to implement ERP LN for their requirement. The initial setup is not that complex enough, if you have all the pre-requisite in place.

Have a good understanding of the product features, and check if your requirements can be mapped through this product.