- User experience
- Ease of use
- Rich functionality
Director of Enterprise Applications at a computer software company with 51-200 employees
The product is highly scalable but setup is a bit complicated.
Pros and Cons
- "The product is highly scalable but setup is a bit complicated."
- "Q/A of the product is not up to expectations Users are forced to test the software during implementation"
What is most valuable?
What needs improvement?
The process module needs improving as in Baan IV which had a module for customers in the processing industry, for example, paint manufacturing.
For how long have I used the solution?
I've used it for over 18 years, in its various versions as Baan (from v4) and then ERP LN.
What was my experience with deployment of the solution?
As expected every software will have its bugs, and the ones for this are -
- Q/A of the product is not up to expectations
- Users are forced to test the software during implementation
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Infor LN
June 2026
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What do I think about the stability of the solution?
Once the bugs are fixed, product is quite stable.
What do I think about the scalability of the solution?
The product is highly scalable but setup is a bit complicated. Once the parameters have been set, however, companies from five to 5,000 users can operate the product.
How are customer service and support?
Customer Service:
It's reasonable.
Technical Support:It's reasonable.
Which solution did I use previously and why did I switch?
From the beginning I implemented it. Initially using a legacy mainframe application, Unis-1100 on a Unisys mainframe. I also implemented MTMS, a UK based Cobol based MRP2 software before moving onto Baan. From there, I have stayed with Baan/Infor and its various versions for the last 18 years,
How was the initial setup?
Baan IV was straightforward but ERP LN became complex and the latest version is highly complicated.
What about the implementation team?
I recently joined a company with heir own IT department, but prior to that I would implement ERP LN.
What was our ROI?
Much higher than that of SAP.
What's my experience with pricing, setup cost, and licensing?
- It ranges on the size of the company and number of licenses
- Day to day cost is annual maintenance fees, functional analysts and technical developers to support the application in house
- Typically most companies have at least two resources to implement any ERP package
- ERP LN latest version requires at least 3 resources
Which other solutions did I evaluate?
When I was originally part of a consulting company, we evaluated three in 1997 -
- Baan (now Infor ERP)
- Oracle
- Made2Manage
What other advice do I have?
Find the right implementation partner as there are many consultants who have no clue of the products functionality. Also, most of the implementation partners don’t take any ownership in implementation. You need to dedicate a group of users to the implementation, otherwise you will be spending lot of money on consultants.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infor ERP LN Analyst at a tech services company with 51-200 employees
If the users are trained properly there should not be any big issues.
Pros and Cons
- "With multi-site support and advanced reporting, Infor LN services are the best."
What is most valuable?
- Ease of Use
- Ease of Development
- Bundled with a lot of capabilities
How has it helped my organization?
We spend less time analyzing the data with the easy reports and data management. Due to a simpler implementation style, not much time is taken for new developments.
What needs improvement?
Technology is a continuous improvement process. So as far as I know, Infor is going great with the technological advancements.
For how long have I used the solution?
I've used it for three years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
None. If the users are trained properly there should not be any big issues. Also, Infor Support Service is an add-on.
What do I think about the scalability of the solution?
None and it doesn't require a lot of investment for the server's and database.
How are customer service and technical support?
Customer Service:
8/10.
Technical Support:8/10.
Which solution did I use previously and why did I switch?
I have worked with two firms. My previous firm used to have Tally ERP 9 which was their legacy system. But switching was necessary to cope up with the competitors in the market. With multi-site support and advanced reporting, Infor LN services are the best.
How was the initial setup?
It was straightforward. Infor Implementation follows a process which goes through implementation, user training and deployment. It follows the SDLC model very well.
What about the implementation team?
We implemented it through Infor's Implementation Partner who are 7/10.
What was our ROI?
I can't say as I am not a part of the management time, but more on the technical side. However, I am sure it would be good.
Which other solutions did I evaluate?
We also looked at SAP.
What other advice do I have?
A simple piece of advice, "Infor is the future." Go for it!!
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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