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Data Architect at CEMEX
Real User
Feb 7, 2021
We've achieved high data quality but lacking a platform as a service
Pros and Cons
  • "The solution has improved our organization by providing data quality."
  • "The solution is not as stable as we'd like. We need to do a lot of work on the operational side because it crashes frequently, at least once a week."

What is our primary use case?

Our primary use case of this product is for data management relating to customers and contact information. It's a global resource, we ensure the quality of our customer information and primary attributes. I'm a principal data architect and we are customers of Informatica. 

How has it helped my organization?

The solution has improved our organization by providing data quality.

What is most valuable?

The evaluation service is a valuable feature of this product. 

What needs improvement?

Because we are moving everything to cloud and our platform is in Azure, it has an infrastructure as a service. I'd like to see a platform as a service, to avoid having to take care of the payments as an upgrade for the platform. I'd like to have email as a service, it would allow us more flexibility. But we already know that Informatica have a cloud integration service but it's not mature enough to do what's required. The service model can also be improved. 

Buyer's Guide
Informatica Intelligent Data Management Cloud (IDMC)
October 2026
Learn what your peers think about Informatica Intelligent Data Management Cloud (IDMC). Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,939 professionals have used our research since 2012.

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The solution is not as stable as we'd like. We need to do a lot of work on the operational side because it crashes frequently, at least once a week.

What do I think about the scalability of the solution?

Scalability is not a problem. You can't count the number of users because it's a platform that has an operational model in which we move the data. We have the data and we clean the data, but users don't have direct contact.

How are customer service and support?

The technical support is very good. 

How was the initial setup?

Initial setup is not complex, it takes about a week to install. We have very good consultants that carried out the deployment for us so although licensing is tricky, the development and the installation is okay.

What's my experience with pricing, setup cost, and licensing?

I believe licensing is around $700,000 annually and we pay around $300,000 for support. The licensing is tricky because sometimes we need to pay for additional connectors and those are hidden costs for us.

Which other solutions did I evaluate?

We evaluated SAP Master Data Governance. We noticed that more people use Informatica and because it's the most widely used platform we went with it because we knew we'd be able to get access to consultants.

What other advice do I have?

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MDM Specialist at Rabobank
Real User
Sep 29, 2020
Good use cases and end-to-end features but needs more setup documentation
Pros and Cons
  • "We've used the solution for quite some time, so in our organization, the product is pretty mature."
  • "When I compare with other vendors, Informatica support is better, feedback-wise."
  • "The integration could be a bit better. The process is something new."

What is our primary use case?

We primarily use the solution for tasks such as masking. It's used to mask the customer data.

What is most valuable?

We are using end-to-end features of Informatica. Everything comes under the product. We really like that the solution is part of a bigger use case that can all be under one umbrella system.

There are new features that are being built to help more closely link all of the solutions we use, and we like that they are always thinking about how each product interplays with the other.

We've used the solution for quite some time, so in our organization, the product is pretty mature.

There are lots of use cases surrounding the use of the product.

What needs improvement?

The integration could be a bit better. The process is something new. 

They need to include more documentation and support around the build.

It's my understanding that they are currently fixing quite a bit and building in updated capabilities in the upcoming version. We'll have to see what that looks like.

The general design of the resolution could simply be tweaked a bit.

For how long have I used the solution?

I've been working with the solution for five or six years at this point. It's been quite a while.

What do I think about the stability of the solution?

We've worked on both the Windows and Linux platforms and have not had any issues with stability. It's been very good in both cases, and we have not faced any errors. There are no bugs and glitches. It doesn't crash.

What do I think about the scalability of the solution?

We have 100 user licenses and we are using them in real-time. We work with an Indian bank that often requires more users. We can implement MDM to accommodate their needs at any given time.

How are customer service and technical support?

I've worked with support from Oracle and a few other vendors, so I can compare it to those experiences. When I compare with other vendors, Informatica support is better, feedback-wise. Their documentation is great. They are very responsive to their customer base and very quick to respond to inquiries. We're very satisfied with their level of service.

Which solution did I use previously and why did I switch?

I don't really have experience with other solutions. I only really know MDM.

How was the initial setup?

The initial set up's complexity or simplicity depends on the requirements of the organization. Some have simpler implementation cases. Others are more complex. I would say for the simple to medium cases, the installation and deployment is very straightforward. 

When it comes to bigger builds, we need to be a bit careful in order to configure a few more settings to make it work properly. In general, the solution has simple to medium level complexity during the set up process.

The time for development usually takes a few days. It does depend on who is setting everything up. If you are well informed on the solution, the deployment process itself may only be a few hours. For a downtime point of view, you don't have too much time between products. Depending on when you do it, you can have 0% downtime as well, however, it would need to be strategically planned.

What's my experience with pricing, setup cost, and licensing?

The solution has a couple of pricing models. You can go via can go a number of records, number of CPU, and various other items. I don't know what current model we follow. 

My experience on pricing is maybe four to five years old. I don't know what the current model is based on in our organization.

What other advice do I have?

Although we're on version 10.3, we're working to move over to 10.4 soon. We're about to upgrade.

If you look at the Gartner quadrant, MDM is the top product. There are a few platforms available, however, I don't have good experience with other products in order to compare and to recommend. From my personal point of view, definitely I would recommend MDM.

I'd rate the solution seven out of ten. We're still testing a few capabilities that the solution provides, however, we aren't using them yet. We do plan to implement them in the future. Since we aren't extensively using the core features, I'm not giving them a higher score. We need to see how things progress.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Informatica Intelligent Data Management Cloud (IDMC)
October 2026
Learn what your peers think about Informatica Intelligent Data Management Cloud (IDMC). Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,939 professionals have used our research since 2012.
reviewer2330691 - PeerSpot reviewer
Data Architect at a tech services company with 11-50 employees
Real User
Jan 18, 2024
A scalable tool that needs a lot of maintenance due to its unstable nature
Pros and Cons
  • "The process of using the tool's scalability option is well documented."
  • "Informatica Enterprise Data Lake's setup process was complex since it doesn't support a lot of real-time systems."

What is our primary use case?

I use the solution in my company for data ingestion and the ETL process. Though in our company, we started to use the product for data cataloging, we still use it for ETL and data integration.

What is most valuable?

Informatica Enterprise Data Lake is a product that was recommended to our company after we got in touch with various product vendors, and all of them suggested that Informatica is the best in the market, especially as per Gartner's report. A lot of reports were available for the product around five or six years ago, which was before our company decided to use Informatica Enterprise Data Lake. Informatica Enterprise Data Lake is probably the right fit for our infrastructure.

What needs improvement?

Governance, data dictionary, and data cataloging are not available in Informatica Enterprise Data Lake. A lot of businesses are facing issues related to understanding the area revolving around insights of data.

At Informatica Enterprise Data Lake's level, in our company, we have a lot of redundant data in a lot of our core systems. The basic thing that our company wants is for the product to develop a reporting layer and access data from the document layer so that we can avoid duplication in projects, databases, and data.

There is a lot of maintenance to be done owing to the instability users may face every time because of the huge processing capacity as the company has around more than 50 nodes, which causes a lot of maintenance issues because of which a lot of people don't benefit from the platform as it functions in a slow manner.

Informatica Enterprise Data Lake's setup process was complex since it doesn't support a lot of real-time systems. Every time, we have to find different tools we can use in our company with the solution since it doesn't support many real-time systems. Even if our company invests in some tools, Informatica Enterprise Data Lake creates too many small files with some issues, which we cannot read because we invested in HBase and Kudu, but performance-wise, the process is slow.

For how long have I used the solution?

I have been using Informatica Enterprise Data Lake for four to five years.

What do I think about the stability of the solution?

The area revolving around the stability of the product depends on how we have set up the clusters in our company. In our company, if we consider high availability tools for every service, we distribute services according to multiple racks and nodes, meaning we self-structure them to fix the issues.

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. If you want to expand the tool, it's not a big task, but there is a need to procure the hardware and space in Cloudera, where our has stored Informatica Enterprise Data Lake. The process of using the tool's scalability option is well documented.

Scalability-wise, I rate the solution an eight to nine out of ten.
Considering so many dashboards built into the product, more than 100 users of the solution. The tool's reporting layer is also used in our company.

How are customer service and support?

I have experience with the solution's technical support. The solution provided by the support team for the product is fine, but there is some time delay when it comes to certain issues. The support takes time to review the logs and get a solution, meaning the support is able to resolve the issues even though it takes time.

I rate the technical support a six to seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

My company uses Informatica EDC for cataloging along with Informatica Analyst.

How was the initial setup?

The solution is deployed on an on-premises model.

What about the implementation team?

The product's deployment phase was carried out with the help of some professional services, but it was not with the help of a third-party professional service. My company could manage migrations and upgrades with our own in-house support team.

What's my experience with pricing, setup cost, and licensing?

The licenses attached to the solution are highly priced. Informatica has licensing models for every product and for every feature, like the web service feature, which is something my company doesn't like. When our company buys a product, it should come with all these features. I would give the product a low rating in the area of pricing.

What other advice do I have?

I rate the overall tool a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Developer at NorthCap Technologies
Real User
Jan 13, 2024
Easy to setup and efficient tool for data management
Pros and Cons
  • "It's good for tool management, maintaining the golden record of customer status."
  • "Data integration should be improved."

What is our primary use case?

I mainly use it for data management.

What is most valuable?

It's for tool management, maintaining the golden record of customer status.

What needs improvement?

Data integration should be improved. Another area of improvement is customer applications, along with business 365 application case integration between applications.

For how long have I used the solution?

I have been using this solution for three years now. I work with the latest update.

What do I think about the stability of the solution?

I would rate the stability a six out of ten. There is room for improvement in the stability.

What do I think about the scalability of the solution?

I would rate the scalability of the solution an eight out of ten. There are currently nine end users in my team. There might be more people in the company. 

Recently, Informatica MDM upgraded, it transitioned from its traditional on-premise MDM offerings to a cloud-based platform called Informatica Intelligent Cloud Services (IICS). So, we are not planning to expand its further usage.

How are customer service and support?

The customer support and service are helpful. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I would rate my experience with the initial setup an eight out of ten, where one is difficult, and ten is easy. 

It is very easy to set up. However, the deployment time depends on the configuration. It can take 10 to 15 minutes.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable.

Which other solutions did I evaluate?

 

What other advice do I have?

The users should have more training on Informatica MDM, especially practical training. The vendor should provide some practical training.

Overall, I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mark Bielz - PeerSpot reviewer
Principal Delivery Lead at Arq group
Real User
Nov 3, 2023
Data extraction process could be easier and requires a feature to provide data streaming insights
Pros and Cons
  • "The product seems stable enough."
  • "It is more complicated to extract data using the product compared to Visio. The system could display the details on the screen."

What is our primary use case?

We use the product for building static and automatic data lineages.

What needs improvement?

It is more complicated to extract data using the product compared to Visio. The system could display the details on the screen. Additionally, they should add AI features and the capability to provide data streaming insights.

For how long have I used the solution?

We have been using Informatica Enterprise Data Catalog for two and a half years.

What do I think about the stability of the solution?

The product seems stable enough.

What do I think about the scalability of the solution?

We have 30 Informatica Enterprise Data Catalog users in our organization.

How was the initial setup?

The product requires maintenance.

What other advice do I have?

I advise others to understand their business use cases. I rate Informatica Enterprise Data Catalog a three out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2284368 - PeerSpot reviewer
Data Quality Consultant at a financial services firm with 1,001-5,000 employees
Real User
Oct 4, 2023
A stable and reliable solution for enhanced data excellence
Pros and Cons
  • "We use it for various use cases, including data provisioning, data validation, continuous monitoring of data quality, and data standardization."
  • "Exploring the possibility of incorporating AI capabilities that can suggest additional rules would significantly streamline our data analysis process following data profiling."

What is our primary use case?

We use it for various use cases, including data provisioning, data validation, continuous monitoring of data quality, and data standardization.

What is most valuable?

We have implemented both data profiling and data quality transformations for data validation. These are the two major components we rely on, with data profiling helping us understand the data's characteristics, and data quality transformations ensuring data validation.

What needs improvement?

Exploring the possibility of incorporating AI capabilities that can suggest additional rules would significantly streamline our data analysis process following data profiling. Many other tools offer this feature, enabling them to suggest rules, which can be generated with just one or two clicks.

For how long have I used the solution?

I have been working with it for almost seven years.

What do I think about the stability of the solution?

Once it was implemented, we din not encounter any stability issues. I would rate it nine out of ten.

What do I think about the scalability of the solution?

The scalability of the solution depends heavily on the design approach. Regardless of the tool used, the effectiveness of the data quality framework hinges on proper design. If the framework is not well-designed, it may not deliver the desired results. I would rate it eight out of ten.

How are customer service and support?

We receive excellent support on a priority basis. I would rate it nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate the installation and configuration process as moderately complex.

What other advice do I have?

If it has been implemented effectively, I would say it is the best solution. When considering the use of the data governance package, combining Axon ADC and Informatica Data Quality together provides a comprehensive approach. I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2272017 - PeerSpot reviewer
Informatica Capability Owner at a insurance company with 10,001+ employees
Real User
Sep 13, 2023
Has bulk upload feature but needs to improve interface
Pros and Cons
  • "The tool's most valuable feature is bulk upload. We upload files in CSV or Excel format."
  • "Informatica Axon needs to improve its interface."

What is our primary use case?

We use the solution for mass data management. 

What is most valuable?

The tool's most valuable feature is bulk upload. We upload files in CSV or Excel format. 

What needs improvement?

Informatica Axon needs to improve its interface. 

For how long have I used the solution?

I have been working with the solution for three years. 

How are customer service and support?

Informatica Axon's support is good. 

How would you rate customer service and support?

Positive

What other advice do I have?

I rate the product an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Delivery Director at Automated Systems (H.K.) Limited
Real User
Top 20
Aug 9, 2023
Needs to improve technical support and not suited for small companies due to price and integration
Pros and Cons
  • "The product is stable."
  • "I would like to have the solution in one product and technical support needs to be better."

What needs improvement?

I would like to have the solution in one product and technical support needs to be better. 

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

Informatica Axon is easy to deploy and takes six months to install. We would need five people for the solution's deployment. 

What's my experience with pricing, setup cost, and licensing?

Informatica Axon is expensive. 

What other advice do I have?

I wouldn't recommend the tool to small companies due to price and integration. I would rate the tool a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Marko Stajcer - PeerSpot reviewer
Delivery director at Poslovna Inteligencija
Real User
Jul 21, 2023
User-friendly tool supporting connectivity with different devices
Pros and Cons
  • "It is one of the best tools available for data integration."
  • "The cloud version could be better in terms of pricing."

What is our primary use case?

We use Informatica Cloud Data Integration for data integration and building data pipelines.

What is most valuable?

It is one of the best tools available for data integration.

What needs improvement?

Though it is a robust tool, the cloud version could be better in terms of pricing. 

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable product and works better than other cloud solutions. It is extensively used by 15 users in our organization. We have plans to increase the usage.

How are customer service and support?

The product's technical support team is helpful and responsive.

How was the initial setup?

The product's deployment process is easy. It requires two system engineers to support our consultant in setting up the environment. They have to consider how to connect it to an ecosystem of other tools, databases, and data sources.

What was our ROI?

The product generates a return on investment. It speeds up the development process.

What's my experience with pricing, setup cost, and licensing?

The product is highly-priced.

What other advice do I have?

I recommend Informatica Cloud Data Integration to others. It is user-friendly and supports connectivity to almost all devices. It has great technical support services as well.

I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technology Lead Developer at Maximus
MSP
Top 10
Jun 21, 2023
A versatile tool that can scan a variety of files and reports
Pros and Cons
  • "We can scan anything."
  • "IEDC can improve the comparison of lineages."

What is our primary use case?

I am a consultant and I use the solution to scan databases and lineages for my clients.

What is most valuable?

We can scan anything. We can scan reports, XML and JSON files also. That's a good thing about the Informatica Enterprise Data Catalog.

What needs improvement?

IEDC can improve the comparison of lineages, which is one thing I see in other data catalog tools that Informatica does not have, basically data catalog tools.

For how long have I used the solution?

I have been using Informatica Enterprise Data Catalog for three years.

What do I think about the stability of the solution?

I rate the stability of the solution an eight out of ten.

What do I think about the scalability of the solution?

I rate the scalability an eight out of ten. We currently have ten to 15 users using the solution and our client is a medium-sized business.

How was the initial setup?

I rate the initial setup a seven out of ten, because it is pretty straightforward. The solution took two to three days for the initial setup.

When deploying IEDC, one should have a server ready and a lot of open ports, but otherwise it is straightforward.

What other advice do I have?

I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. consultant
PeerSpot user
Buyer's Guide
Download our free Informatica Intelligent Data Management Cloud (IDMC) Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Informatica Intelligent Data Management Cloud (IDMC) Report and get advice and tips from experienced pros sharing their opinions.