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VivekSingh 1 - PeerSpot reviewer
Senior Enterprise Architect at Boston Scientific
Real User
Top 20
Jun 6, 2023
A tool with an easy setup phase and good support but needs to improve stability
Pros and Cons
  • "The support is very good."
  • "With the solution, we had some issues, and we have every day, and we used to open a ticket. Sometimes, there are data issues and transformation issues."

What is our primary use case?

Informatica Cloud Data Integration is being used to transform data. Primarily, it is for creating data pipelines.

How has it helped my organization?

Informatica Cloud Data Integration is being used to transform data. Primarily, it is for creating data pipelines.

What is most valuable?

Integration is a valuable feature. Currently, the integration makes our security more robust, especially when compared to IICS, where we would need to make arrangements through native or other ways to handle that, and here using sum up makes our lives easier.

What needs improvement?

With the solution, we had some issues, and we have every day, and we used to open a ticket. Sometimes, there are data issues and transformation issues. So things are not very mature. They need to improve in the aforementioned areas. We are hoping that it will be sorted out in some time, and we will get to experience a hassle-free life.

Buyer's Guide
Informatica Intelligent Data Management Cloud (IDMC)
March 2026
Learn what your peers think about Informatica Intelligent Data Management Cloud (IDMC). Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.

For how long have I used the solution?

My company does business with Informatica. We are using their product. I have been using Informatica Cloud Data Integration for four to five years. I am an end user of the solution. Also, I am using the solution's latest version.

What do I think about the stability of the solution?

I think they are working. Their engineers are still working on some transformations and some features. It is not as stable as they are thinking, but in the last two years, we have seen good progress. So, we are hoping for a similar thing in the future as well. So it is scalable. But, stability-wise, I think that a more stable version is going to come.

What do I think about the scalability of the solution?

I think it is a scalable product. Around a hundred users are using the solution in my company.


How are customer service and support?

The support is very good. On a scale of one to ten, I rate the technical support between eight and ten.

Which solution did I use previously and why did I switch?

So we've got many solutions. Not before going to Informatica, but we were evaluating and working with other sets of tools as well. So, on AWS, it is EMR and Glue. We quite frequently use Glue for data pipelines. We also use SAP S/4HANA for delegation. I like IPC and IICS because I have experience in them for the last fifteen years, and I'm working using the same tools. So, I mean, it is my biased opinion. Otherwise, since I have not caught exposure to the other tools in the market that the people in my company are using in different teams, I don't have much exposure to them. Had I gone through those experiences, I would probably have recommended some other tools as well. Currently, I'm in this industry using this tool only, so I recommend it only for that reason. 

How was the initial setup?

The initial setup was very easy. Currently, we are in a deployment process. We've not yet orchestrated that part, but we are in the process of creating the deployment pipelines.

I have deployed the solution on the cloud. Also, there is no maintenance required for the solution.


What's my experience with pricing, setup cost, and licensing?

Cost-wise, I think it is on the higher side, and that is why we are looking for some better options. Licensing costs are huge compared to other players in the market and for my company.

What other advice do I have?

It's a good tool to start with in the beginning.

The product is maturing and has not matured yet. If I look at the market, there are other tools that are providing this stable solution. I rate the overall solution between five to six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Professional at National Bank of Fujairah PJSC
Real User
Top 20
Sep 6, 2024
Does not require server maintenance, server hosting, backup, or restoration
Pros and Cons
  • "Server maintenance, server hosting, backup, restoration, and DB capabilities are not needed in the cloud."
  • "You cannot import the data discovery rules you create in the solution to the Cloud Data Governance and Catalog (CDGC)."

What is our primary use case?

Data quality is missing enterprise-wide in our bank. We use the solution for all the customer data to judge the metrics of software data quality from the source systems.

What is most valuable?

Server maintenance, server hosting, backup, restoration, and DB capabilities are not needed in the cloud. There is no crashing of the servers. The admin part is very seamless in the cloud, while administration is a big task for the on-premises version.

What needs improvement?

The on-premises version is very mature, but many of the on-premises features are missing in the cloud. It is still in the development stage and has not yet matured in the cloud. The tool has a lot of product errors that need to be fixed. We face a lot of internal product errors while doing the configuration and quality checks.

The on-premises version has many use case transformations, but they are missing in the cloud. The cloud version has only four to five types of use case transformations. You cannot import the data discovery rules you create in the solution to the Cloud Data Governance and Catalog (CDGC).

For how long have I used the solution?

I have been using Informatica Cloud Data Quality for six months.

What do I think about the stability of the solution?

We face many glitches during the configuration because it is a new product. It will take another year to mature.

What do I think about the scalability of the solution?

The solution's scalability is seamless in the cloud. You can scale the solution within one or two hours.

How are customer service and support?

The solution's customer support is wonderful, but they are not up to the mark knowledge-wise.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution can be implemented in one or two days. There are steps available to deploy the tool. One person is enough to procure the VM or the server.

What's my experience with pricing, setup cost, and licensing?

Informatica Cloud Data Quality is a costly solution.

Which other solutions did I evaluate?

The solution's competitors include Oracle Data Quality, Collibra, and Azure Purview.

What other advice do I have?

The solution provides data standardization capabilities. Since Informatica Cloud Data Quality is a SaaS solution, it does not require any maintenance. Since it is a cloud product, many connectors have configuration issues. They have to add some other parameters in the tool levels. We face such challenges in the cloud, not on-premises.

Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Informatica Intelligent Data Management Cloud (IDMC)
March 2026
Learn what your peers think about Informatica Intelligent Data Management Cloud (IDMC). Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
BI Consultant at Cloud Solutions Consulting
Consultant
Top 20
Aug 17, 2024
Powerful tool to create data warehouse solution with accessibility and features

What is our primary use case?

We use the solution for ETL.

How has it helped my organization?

It's a powerful tool to create data warehouse solutions for our clients. We take unstructured data and use Informatica Cloud to structure it in various ways, making it usable on a reporting front end. This enables clients to make informed business decisions based on the data.

What is most valuable?

It's the accessibility and the range of features that stand out. Before using Informatica Cloud, we were working with Informatica PowerCenter. The transition from PowerCenter to Cloud wasn't entirely effortless, but it was seamless enough for our developers to adapt and continue their work smoothly.

What needs improvement?

Our main issue is transitioning from on-premise to cloud data storage. As many clients move their data to cloud platforms like Azure, Snowflake, and AWS, we're encountering problems with Informatica. Errors that were straightforward and clear with on-premise databases now appear ambiguous in cloud environments. Our developers spend significant time reducing these generic errors, often simple issues like a column not accepting null values. This lack of clarity is causing unnecessary delays as they have to sift through logs or contact support to diagnose problems that would have been more easily identified in an on-premise setup.

For how long have I used the solution?

I have been using Informatica Cloud Data Integration as a financial partner for over five years.

What do I think about the scalability of the solution?

We have about seven developers. It is a scalable solution.

How are customer service and support?

When errors arise, contacting support can be frustrating. Sometimes, the technician can't solve the issue and transfers us to someone else. This makes us less confident that the person helping us is truly equipped to resolve the problem.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is simple and depends on the task. However, it usually takes a couple of hours if development is complete and we're moving from the development environment to production.

What was our ROI?

ROI is strong because we have a structured portal that ensures development is done correctly. It is shareable, scalable, and equipped with enough monitoring tools to quickly address any issues. Ultimately, the client doesn't care what tools we use. They just want problems resolved quickly. Informatica provides the necessary tools and features to help us do that effectively.

What's my experience with pricing, setup cost, and licensing?

It has premium pricing. Depending on what we're working on and which features we're using within Informatica, there can be additional costs. It's mostly data integration, but you might need to upgrade your license to include other aspects of Informatica. Certain connectors require a license upgrade to access.

What other advice do I have?

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Assistant Director at Kaxju
Real User
Top 5Leaderboard
Jun 24, 2024
Provides data cataloging and lineage with metadata management but lacks integration
Pros and Cons
  • "The valuable feature is metadata management. If you want to trace sensitive data, you can auto-classify them. You can search for sensitive information through EDC. Using Discovery, you can identify if there is any type of data set."
  • "The integration with other data management tools can be enhanced. For instance, there is no integration with tools like Collibra or Hubview."

What is our primary use case?

We use the solution for data cataloging and lineage.

What is most valuable?

The valuable feature is metadata management. If you want to trace sensitive data, you can auto-classify them. You can search for sensitive information through EDC. Using Discovery, you can identify if there is any type of data set.

What needs improvement?

EDC is only used for cataloging and meetings. Currently, not many different databases are integrated with it. The ETL logic should be visible within the tool. If EDC is integrated with Axon, you will see the data lineage and catalog because of EDC. If EDC is removed, you cannot see any lineage or catalog.

We need EDC on the application level. Currently, it is only at a system level. It can be shown as an application layer between policies or regulations. This kind of feature can be enabled.

The integration with other data management tools can be enhanced. For instance, there is no integration with tools like Collibra or Hubview.

For how long have I used the solution?

I have been using Informatica Enterprise Data Catalog for seven years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

EDC needs many ports to run. Therefore, to improve performance, you need to increase the number of cores.

How was the initial setup?

The initial setup is easy and takes two weeks to complete. One person is enough to deploy it.

What was our ROI?

EDC gives you a better understanding of architecture and the system used. You cannot use EDC completely unless you have access.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

EDC is a standalone application, so it doesn’t really make much sense. It doesn’t give you a lot of features that way; it’s primarily for cataloging and classification. Nobody would buy EDC as a standalone application. When people are buying EDC, it’s always with Axon.

I recommend buying the solution altogether with Axon.

Overall, I rate the solution as seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
PeerSpot user
NidhiSinha - PeerSpot reviewer
Solutions Architect at Tech Mahindra Limited
Real User
Top 5
May 11, 2024
Provides good data quality and valuable features like match-merge engine and CLAIRE AI engine
Pros and Cons
  • "The solution's most valuable features are its data quality, match-merge engine, and CLAIRE AI engine, which helps with AI automation."
  • "Compared to other tools in the market, Informatica MDM is costly."

What is our primary use case?

Informatica MDM is used for our customers' master data management journey. The solution meets our client's requirements for their customer-supplier or any other entities.

What is most valuable?

The solution's most valuable features are its data quality, match-merge engine, and CLAIRE AI engine, which helps with AI automation.

What needs improvement?

Compared to other tools in the market, Informatica MDM is costly.

For how long have I used the solution?

I have been using Informatica MDM for 13 years.

What do I think about the stability of the solution?

Informatica MDM is highly stable compared to any other tool in the market.

What do I think about the scalability of the solution?

Informatica MDM is a highly scalable solution. Our clients for Informatica MDM are mostly medium and enterprise businesses.

I rate the solution eight and a half out of ten for scalability.

How are customer service and support?

Technical support refuses to support us if we customize the tool. We customize the product based on the customer's needs, and we expect Informatica to provide support during that time as well.

How would you rate customer service and support?

Positive

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten for on-premises and nine out of ten for the cloud version. Setting up the tool in the cloud via IDMC doesn't take much time.

What about the implementation team?

The solution can be deployed within a few hours.

What was our ROI?

Our customers have seen a return on investment with the solution.

What's my experience with pricing, setup cost, and licensing?

Informatica MDM is an expensive solution. On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing nine and a half out of ten.

What other advice do I have?

I would recommend the solution to other users because of its reliability and stability. Compared to other product vendors, Informatica MDM always has additional features. Informatica MDM has a CLAIRE AI engine, which helps with AI automation.

Overall, I rate the solution eight and a half out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Pavan Burramukkala - PeerSpot reviewer
Technical Manager at a tech services company with 51-200 employees
Real User
Top 5
Apr 4, 2024
Offers favorable data warehousing features but needs to improve UI
Pros and Cons
  • "It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten."
  • "Certain shortcomings in the product's UI make it an area where improvements are required."

What needs improvement?

You have to deal with a minimum of five, even if you want to go and check only a particular logic, making it an area with issues where improvements are required.

Certain shortcomings in the product's UI make it an area where improvements are required. The tool should provide ease of use and flexibility.

For how long have I used the solution?

I have been using Informatica Cloud Data Integration for four years.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a five out of ten.

I see that my company faces frequent challenges in the tool when it comes to the area of UI and related to the area of characters. In my company, we have experienced some issues that occur when upgrading the tool.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

Enterprise-sized customers can choose Informatica Cloud Data Integration.

How are customer service and support?

The technical support for the solution is helpful, but it takes them time to figure out the issue. The time taken to close the ticket depends on the support that Informatica gets from their backend technical team. It takes a long time to close a ticket. I rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The product's initial setup phase was not difficult.

The product's deployment phase can be carried out by linking a .exe file provided by the solution with your server.

The solution is deployed on the cloud.

Which other solutions did I evaluate?

Against Informatica Cloud Data Integration, I recommend SnapLogic, which is a cheaply priced product. People know about SnapLogic, as it comes with very good features and ease of use.

What other advice do I have?

The feature of the product that I find the most beneficial for data warehousing tasks is the use of the tool for extracting and loading purposes, which depends upon the connector's availability. Many connectors in Informatica are not free or out of the box, and you have to purchase them. The tool has quality connectors.

I haven't used the tool for real-time data analytics, but I have used it in my company for batch-oriented purposes. Data integration will not be supported in real-time in Informatica Cloud Data Integration. For real-time data integration, you have to go with either the application integration or other products like Informatica PowerExchange.

In Informatica Cloud Data Integration, the transformation feature was almost the same as that of Informatica PowerCenter. In Informatica Cloud Data Integration, the transformation features may offer a couple of more functionalities.

In terms of the ease of learning that the product provides, I would say that those who have experience with Informatica PowerCenter can easily adopt Informatica Cloud Data Integration. A person who has worked on Informatica Cloud Data Integration may not be comfortable with Informatica PowerCenter. In terms of ease of use, I consider Informatica PowerCenter to be easier than Informatica Cloud Data Integration.

I rate the ease of use experience attached to the tool a six out of ten.

Only after considering the use cases of people can I recommend the product to them. If a person only wants a product for extraction and loading purposes, then I feel that there are many cheap products in the market that can satisfy their needs. Suppose someone is looking at a tool that offers widespread features, like application integration and real-time functionalities. In that case, all of it comes under Informatica, which can be a good option.

The tool is the most expensive one compared to any of the other products in the market, especially in terms of ETL functionalities or integration features.

My company has integrated SAP, many databases, and APIs into Informatica Cloud Data Integration.

I can see that the performance of the product keeps improving with every new release, especially in the area of job executions, even though the hardware may be the same.

I rate the tool a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PrabhatKumar1 - PeerSpot reviewer
Governance Lead at Shell
Real User
Nov 22, 2023
Offers good stability, helpful in integration but maintenance is time-consuming
Pros and Cons
  • "It's helpful in integration, and it can be moved around in SharePoint. So, from the SharePoint View, data integration and reporting, it help a lot in that way."
  • "There is room for improvement in the support. The response time could be faster."

What is our primary use case?

It is used for our SharePoint data, and it is used for our financial data, so we prepare some kind of data lakes about data. And for a lot of financial things. For example, when somebody has to put the user, like, what we have in your organization. You have a user, and some joint venture partners are there. So, we use it for multiple financial master data. Basically, financial master data, we use it.

How has it helped my organization?

We are basically partners, IT partners because a lot of data is being used in multiple applications for Informatica. So, basically, we have partners. It's like Shell. So, it's an end user, but as well as a partner.

What is most valuable?

It's helpful in integration, and it can be moved around in SharePoint.  So, from the SharePoint View, data integration and reporting, it help a lot in that way.

What needs improvement?

The speed with which the data should be moved could be improved because of the firewall. It's becoming quite slow. And the integration with Teams or with Microsoft is not so smooth. So these are the areas of improvement. 

So, probably, they might even look for some upgrades or some changes over there. But these are the two key areas that we are facing issues with. One is the data moves a bit slow, and the integration within Microsoft products.

Maintenance is another issue that takes a lot of time and money. It can be a challenge in the long term.

For how long have I used the solution?

I have been using this solution for six to seven years. 

What do I think about the stability of the solution?

It is stable, I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability a seven out of ten. Because of the maintenance issue, we want to scale it up, but we're not able to do so because of the maintenance issue and delayed response.

It breaks down quite often, and it takes time and money to get the issue fixed. These are challenges that need to be addressed from a global perspective, not just from my process.

How are customer service and support?

The support from IBM might not be good, or the IBM people might have to contact Informatica for the solution. That could be a reason. But the resolution takes longer than expected.

There is room for improvement in the support. The response time could be faster. 

How would you rate customer service and support?

Neutral

How was the initial setup?

It is easy to install because our laptops come pre-configured. There were no issues. However, it is not easy to maintain. 

We have a team that IBM handles for maintenance work. If there are issues, we raise a ticket, and they get sorted out, but it takes too long. It is not quick enough. The resolution takes more time than expected. 

What was our ROI?

We saw an ROI. We have been able to get data from various sources and consolidate it into a data lake, which is helping us in data analytics. This aligns with our company's initiative to implement a data lake strategy and drive digital transformation.

What other advice do I have?

Overall, I would rate the solution a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
AniketBhattacharya - PeerSpot reviewer
Manager at Deloitte
Real User
Oct 5, 2023
Optimize business processes while ensuring that users see a return on their investment from the use of the product
Pros and Cons
  • "I think the integration feature is probably one of the key features in Informatica MDM...Stability-wise, I rate the solution a ten out of ten."
  • "Informatica MDM's UI is not intuitive enough."

What is our primary use case?

The use cases attached to Informatica MDM may vary for different industries. Suppose I talk about industries related to healthcare and life sciences. In the aforementioned scenario related to healthcare and life sciences, there have been situations where a lot of sales representatives have issues while trying to set up calls with different physicians. Informatica or any MDM solution usually helps people in the healthcare industry optimize their business processes, especially when setting up calls with different physicians. Typically, Informatica MDM helps to reduce the number of duplicate details related to a physician or the data related to a particular organization data so that the sales representatives don't end up sending duplicate call invites to the same physician, especially those physicians who have probably different versions of their own name.

What is most valuable?

I think the integration feature is probably one of the key features in Informatica MDM. When compared to other Indian products, Informatica MDM has an edge due to its integration capabilities.

What needs improvement?

I don't see any area of improvement required when it comes to Informatica MDM since it is one of the leading products in the market. Some unification in Informatica MDM's UI side would probably make it better. I find Reltio more intuitive when compared to Informatica MDM's UI. Informatica MDM's UI is not intuitive enough. Informatica MDM's UI can be made a bit more intuitive.

I think all the latest up-to-date features are made available in Informatica solution. When it comes to Informatica MDM, all the features are mostly included, because of which there is nothing that needs to be added.

The long response time taken by the technical team of Informatica can be considered for improvement.

For how long have I used the solution?

I have experience with Informatica MDM. I currently work for a company that has an alliance partnership with Informatica. I use Informatica to develop MDM solutions for my company's clients. I work as a solution provider since my company wants its employees to work as middlemen for Informatica products. In my company, we use Informatica to build solutions for clients. I use the latest version of Informatica MDM.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

It is a highly scalable solution. Scalability-wise, I rate the solution a nine out of ten.

If it is for a single region deployment, the number of users who use the solution can vary somewhere between ten to fifteen, but if it is for a global deployment, then there could be hundreds of users who would use the solution.

The solution is used on a daily basis in my organization.

How are customer service and support?

If there is a super high-priority issue, then the technical team of Informatica is super responsive. However, if it is a low-priority issue, they usually take a little longer than their usual response time. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

When it comes to Informatica MDM, it is mostly a cloud or SaaS-based product, because of which the configuration or setup phases may not pose a challenge. Most of the MDM solutions are now SaaS-based products that the product vendor maintains, and so such products are mostly accessed through web URLs over the cloud. Right now, any configuration or setup is not challenging, which used to be the case several years ago when these solutions were deployed on an on-premises model, because of which installation and other such procedures were required. Currently, most products are SaaS-based solutions, so there are no such challenges with respect to setup.

I rate the initial setup phase of Informatica MDM as a nine on a scale of one to ten, where one is difficult, and ten is easy.

Predominantly, Informatica MDM gets deployed on a public cloud. There is a provision to go ahead with if any of our company's clients want the product to be deployed on a private cloud, but it comes at a very high cost.

The time taken for the end-to-end deployment process depends on the complexity of the project that you are working on, but if I have to give you a standard answer, it would be approximately six months to start from scratch until production goes live.

Considering the members from the production and UAT departments, the UAT department dealt with the product for three weeks, and the overall deployment process took place over a month to a month and a half. Around eight staff members were required for the deployment process, including an Informatica developer responsible for configurations, a lead developer, two people for integration, a project manager, and one solution architect.

What about the implementation team?

One of the in-house teams in my company carried out the deployment process.

What was our ROI?

I would say that the return on investment from the use of the solution is fairly good.

I rate the product's ROI a nine on a scale of one to ten, where one is zero percent return on investment, and ten is one hundred percent return on investment.

What's my experience with pricing, setup cost, and licensing?

I rate the product's pricing a nine on a scale of one to ten, where one is low price, and ten is high price. The product does come at a certain cost since it is one of the best products in the market. The payments for the solution are made on a subscription-based model, meaning it is a pay-as-you-go model. In general, the costs attached to the solution depend on its usage.

The costs, in addition to the standard licensing fees for the solution, depend on users' requirements.

What other advice do I have?

The people required for the maintenance of Informatica MDM depend upon the requirements of the clients who use the product.

I would say that a team of five people that includes a solution architect who operates in a partial capacity would be good enough to take care of Informatica MDM's maintenance phase.

I recommend the solution to those who plan to use it.

I rate the overall product a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Informatica Intelligent Data Management Cloud (IDMC) Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Informatica Intelligent Data Management Cloud (IDMC) Report and get advice and tips from experienced pros sharing their opinions.