JumpCloud Reviews

Name: JumpCloud
Brand: JumpCloud
Rating: 4.3 (24 reviews)

Vendor: JumpCloud

4.3 out of 5

24 reviews
100% willing to recommend

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What is JumpCloud?

JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.

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JumpCloud is the #3 ranked solution in top Active Directory Bridge solutions, #4 ranked solution in top Cyber Asset Attack Surface Management (CAASM) solutions, #10 ranked solution in top ZTNA services, #11 ranked solution in top Single Sign-On (SSO) solutions, #11 ranked solution in top Identity and Access Management as a Service providers, #12 ranked solution in top Identity Management (IM) solutions, and #12 ranked solution in top Enterprise Password Managers. PeerSpot users give JumpCloud an average rating of 8.6 out of 10. JumpCloud is most commonly compared to Microsoft Entra ID: JumpCloud vs Microsoft Entra ID. JumpCloud is popular among the large enterprise segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 18% of all views.

Helped 884,797 peers since 2012

Featured JumpCloud reviews

Arun Jose

System Administrator at Mensa Brands

JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.

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Arun Jose

System Administrator at Mensa Brands

The best features that JumpCloud offers are Single Sign-On, which is probably the strongest feature as it lets everyone access all their apps with just one login, saving them considerable time and hassle, and conditional access, which is critical as it helps us ensure only trusted devices can connect. Conditional access has helped our team by blocking a contractor who attempted to access sensitive data from an unmanaged personal device, eliminating that potential security risk before it could become a problem. Patch management in JumpCloud has been quite helpful as it ensures everyone's systems are updated, providing another layer of security for Mensa Brands. JumpCloud has positively impacted our organization by drastically improving our security posture with better control over access, and we are definitely saving considerable time with automated onboarding and device management, allowing us to focus more on strategic projects.

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Rajesh Kumawat

System Administrator at Girnarcare

I have been using JumpCloud for the last three years, having deployed it in my organizations for Windows, Linux, and macOS. I have the needed platform to support these three platforms, and I have more than Linux machines, so I needed directory services similar to Active Directory. Active Directory cannot support Linux machines, which is why I chose JumpCloud, and I have completely deployed JumpCloud in my organization. The best features of JumpCloud include its support for Windows, Linux, and macOS, which is a standout feature for me. Additionally, deploying all policies through JumpCloud is straightforward, making it one of the best features for my needs. The cross-platform support and easy policy deployment from JumpCloud have greatly assisted my team, especially since it is typically difficult to deploy services across various directory services on Linux. With JumpCloud, applying policies to my Linux agents or devices is easy, and I am happy with this capability. When discussing additional features of JumpCloud, I can fetch inventory, check the history of machines, and capture details about the operating system, such as who is using it, its configurations, and installed software. These features are helpful for managing my inventory. JumpCloud has positively impacted my organization by greatly enhancing my control over security, especially for Linux, Windows, and macOS devices after its implementation. I now have more secure control over my devices and organizational data. The improvements in security after implementing JumpCloud have made my stakeholders very happy regarding my data security, as I could not secure my data before. Now, I can monitor user activities and implement policies to control resources better, which has been very useful for me.

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JumpCloud mindshare

Product category:

As of March 2026, the mindshare of JumpCloud in the Single Sign-On (SSO) category stands at 2.1%, up from 1.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Single Sign-On (SSO) Mindshare Distribution
Product	Mindshare (%)
JumpCloud	2.1%
Microsoft Entra ID	11.3%
Okta Platform	9.7%
Other	76.9%

Single Sign-On (SSO)

PeerResearch reports based on JumpCloud reviews

Type	Title	Date
Category	Single Sign-On (SSO)	Mar 24, 2026	Download
Product	Reviews, tips, and advice from real users	Mar 24, 2026	Download
Comparison	JumpCloud vs Microsoft Entra ID	Mar 24, 2026	Download
Comparison	JumpCloud vs Okta Platform	Mar 24, 2026	Download
Comparison	JumpCloud vs Cisco Duo	Mar 24, 2026	Download

Valuable Features

JumpCloud excels with single sign-on, simplifying access with one credential across all applications. Its directory integration and single pane of management streamline user and device management. Audit logs provide valuable insights, enhancing security and compliance. Robust integration capabilities and seamless onboarding and offboarding save time. Its Inventory management and policy deployment assistance support diverse platforms. Device management and remote access are also standout features, making JumpCloud user-friendly and secure for various organizations.

"My advice for others looking into using JumpCloud is that if a person is looking for a directory solution that combines single sign-on identity and password management, this will be the best option."
"The good thing about JumpCloud is having something where in a single tool, I can manage everything: users, groups, their permissions, their different applications, integrations, and the devices."
"JumpCloud has positively impacted our organization by drastically improving our security posture with better control over access, and we are definitely saving considerable time with automated onboarding and device management, allowing us to focus more on strategic projects."

Room for Improvement

JumpCloud requires enhancements in browser extension reliability and broader compatibility with devices. Improvements in alerts for high CPU or RAM usage on endpoints and better mobile device management are desired. Synchronization with Microsoft 365 groups and additional multi-tenant features face limitations. The user interface lacks intuitiveness. Reporting and customer support need refinement, along with increased storage options. More granular control and refined integrations with cloud platforms are necessary to satisfy diverse user needs.

"We started using JumpCloud Password Manager more than a year ago, and I feel some improvements are needed on this password management solution compared to other solutions, as we previously used LastPass."
"I think the reporting in JumpCloud could be improved as it takes a while to pull the exact data you need sometimes."
"JumpCloud can be improved in several areas."

ROI

JumpCloud users reported cost savings by consolidating tools like the password manager, with significant reductions in identity management expenses. Many observed measurable returns, with metrics showing 40-60% lower costs and substantial time savings during onboarding processes. Security improvements were noted, aiding compliance and reducing incidents. Some mentioned the ability to avoid expensive installations like Windows, contributing to a strong return. A few, however, did not see a financial benefit, highlighting varied experiences.

Pricing

JumpCloud's pricing varies with user count and selected services, featuring customizable plans that start at $2 per user per month for basic needs and reach up to $25 for comprehensive solutions. Enterprise contracts can exceed $135,000 annually. Considered competitive, the pricing excludes additional costs for hardware or extensive technical support, offering a cost-effective alternative to rivals like Okta. Discounts may apply for bulk user licenses, with prices detailed on their website.

"The solution is pretty expensive."
"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."
"JumpCloud's monthly license costs around $25 for the complete solution."

Popular Use Cases

JumpCloud's primary use includes managing user accounts, devices, and access across cloud applications via single sign-on and SCIM integration. Organizations utilize it for unified identity, device management, and centralized authentication. It replaces traditional Active Directory setups, supports remote work environments, and streamlines onboarding. Companies employ JumpCloud for applying policies, managing third-party applications, and enabling VPN, LDAP, and MDM functionalities, ensuring seamless access and security across platforms like AWS, Azure, and Google Cloud.

Service and Support

JumpCloud's customer service is generally praised for being responsive and quick to address issues, though opinions on response times can vary. Many highlight the team's willingness to provide detailed guidance. Some note initial technical support improvements, while a few experienced delays. Channels for contact include email, phone, and WhatsApp, contributing to effective communication. Users appreciate the accessible online resources, though faster responses and more detailed documentation for complex issues are occasionally recommended.

Deployment

JumpCloud's initial setup is often described as straightforward and easy, benefiting from excellent documentation and video resources. Some users need minimal time, rolling it out over days, while others take longer due to resource constraints or additional configuration needs such as two-factor authentication. Integration with existing systems like Google Workspace or LDAP is possible. Although typically simple for most users, complexity can arise from specific organizational requirements or the number of devices involved.

Scalability

JumpCloud exhibits impressive scalability, seamlessly accommodating both small and large organizations. Many users highlight its ability to expand quickly without experiencing downtime. Companies with thousands of employees report easy enrolment and management, while flexibility is emphasized in the billing system, making it suitable for various business sizes. The infrastructure, often supported by AWS, allows for effective scaling, and users frequently rate its scalability highly, reflecting confidence in its capacity to grow with organizational needs.

Stability

JumpCloud is highly stable, praised for its reliability, consistent performance, and robust security model. While some outages occurred, they rarely affected users. Companies find it dependable for long-term use, enjoying its frictionless operations. Stability improvements have been noted, with JumpCloud addressing issues swiftly. Many rate its reliability highly, valuing its constant uptime. Users appreciate the attentive customer support and CEO engagement, emphasizing stability as essential. Frequent maintenance does not noticeably impact performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our JumpCloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	3

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	146
Midsize Enterprise	69
Large Enterprise	151

By visitors reading reviews

Top industries

By visitors reading reviews

Comms Service Provider

18%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Healthcare Company

Retailer

University

Media Company

Non Profit

Real Estate/Law Firm

Educational Organization

Wholesaler/Distributor

Insurance Company

Government

Construction Company

Energy/Utilities Company

Outsourcing Company

Hospitality Company

Legal Firm

Non Tech Company

Marketing Services Firm

Performing Arts

Consumer Goods Company

Pharma/Biotech Company

Mining And Metals Company

Compare JumpCloud with alternative products

Learn more about JumpCloud

JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.

What are the key features of JumpCloud?

Device Management: Manage Windows, Mac, and Linux devices efficiently.
Single Sign-on: Seamlessly integrate with Microsoft 365 and Google Workspace.
Centralized Directory: Simplifies administration by consolidating user credentials.
Policy Management: Enforce policies and provide VPN access.
Remote Management: Provides flexible access control.

Why should users consider JumpCloud?

Streamlined Onboarding/Offboarding: Efficient user management saves time.
Robust Authentication: Enhances security through strong credential management.
Scalability: Adapts well to growing business needs.
Integration Capabilities: Supports seamless connections with cloud applications.

Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.

JumpCloud was previously known as Resmo.

JumpCloud customers

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Author info	Rating	Review Summary
System Administrator at Mensa Brands	4.0	I've used JumpCloud mainly for MDM and directory services, finding its unified management, SSO integrations, and zero-touch deployment valuable, though setup can be complex and more granular reporting and faster support would improve the experience.
System Administrator at Mensa Brands	4.0	I've used JumpCloud for 1.5 years to streamline onboarding and enhance security; it's stable, scalable, and effective, though reporting, Linux support, and mobile device management could improve for a smoother experience.
System Administrator at Girnarcare	4.5	I've used JumpCloud for three years to manage users and devices across Linux, Windows, and macOS, improving security and cost-efficiency. Its cross-platform support and ease of policy deployment make it an invaluable solution for my organization.
Infrastructure Team Lead at Scalecomputing	5.0	I've used JumpCloud for four years to manage user accounts and SaaS access with SSO and SCIM; it's stable, cost-effective, and easy to use, though the password manager’s browser extension could be more reliable.
Principal Systems Engineer at a healthcare company with 51-200 employees	4.5	I've used JumpCloud for over three years to manage Windows and Mac devices remotely, appreciating its security, app deployment, and remote desktop features, though I wish it offered better iOS device management to consolidate tools.
Technical Support and Engineer at EIKON Technology	4.0	I use JumpCloud primarily for migrating clients from on-premise Active Directory to the cloud, and I value its SSO features and device compatibility, though I find customer support slow and would appreciate more tutorials for advanced features.
Senior DevOps Engineer at Alibaba Group	4.0	I primarily use JumpCloud to manage multiple cloud platforms with a single set of credentials, benefiting user management across AWS, Azure, and GCP. However, I wish it supported additional platforms like Alibaba and Oracle for broader compatibility.
Lead DevOps at a consultancy with 201-500 employees	4.0	I've used JumpCloud for over a year to manage 300 users across Mac and Windows devices, integrating apps like AWS. It's reliable, scalable, and simplifies access with single credentials. Customer support and the UI are both solid.

JumpCloud Reviews

What is JumpCloud?

Featured JumpCloud reviews

JumpCloud mindshare

PeerResearch reports based on JumpCloud reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare JumpCloud with alternative products

Learn more about JumpCloud

JumpCloud customers

Related questions

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