JumpCloud vs Zscaler Zero Trust Exchange Platform comparison

JumpCloud and Zscaler are both solutions in the ZTNA as a Service category. JumpCloud is ranked #17 with an average rating of 8.0, while Zscaler is ranked #1 with an average rating of 8.6. JumpCloud holds a 1.2% mindshare in ZaaS, compared to Zscaler’s 17.4% mindshare. Additionally, 100% of JumpCloud users are willing to recommend the solution, compared to 98% of Zscaler users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 27, 2025

JumpCloud and Zscaler compete in the identity management and security sectors, respectively. JumpCloud stands out in device management and identity aspects, while Zscaler excels in offering robust security solutions.

Features: JumpCloud provides effective device management, single sign-on capabilities, and integration support, enhancing user account and application management. Its flexible authentication methods include RADIUS. Zscaler offers strong Internet and Private Access security solutions, enhancing seamless connectivity with minimal user intervention. Its Zero Trust methodology supports a solid security framework.

Room for Improvement: JumpCloud can develop its mobile device management features and improve group synchronization with Microsoft 365. Users express the need for more integrations and better control over devices. Zscaler could work on improving speed and compatibility with older systems, and minimizing latency concerns. Users have suggested that more comprehensive support and competitive pricing could be beneficial.

Ease of Deployment and Customer Service: JumpCloud is commended for straightforward deployment processes and exceptional customer service, offering reliable support and clear documentation. Zscaler, however, has received mixed reviews regarding its support, where improvements might be needed in terms of response times and support complexities. JumpCloud’s cloud focus contrasts with Zscaler's hybrid and private deployment options.

Pricing and ROI: JumpCloud's pricing is seen as reasonable and transparent, catering especially well to startups and small businesses with fewer infrastructure needs. Users note a positive ROI from optimizing identity management and compliance. Although Zscaler is considered expensive, particularly when licensing additional features, its security benefits and scalability often justify the cost for larger deployments. Users see value in the ROI from both products, with JumpCloud emphasizing management ease.

To learn more, read our detailed JumpCloud vs. Zscaler Zero Trust Exchange Platform Report (Updated: September 2025).

Buyer's Guide

JumpCloud vs. Zscaler Zero Trust Exchange Platform

September 2025

Download the complete report

Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Mindshare comparison

As of October 2025, in the ZTNA as a Service category, the mindshare of iboss is 2.4%, up from 1.3% compared to the previous year. The mindshare of JumpCloud is 1.2%, up from 1.0% compared to the previous year. The mindshare of Zscaler Zero Trust Exchange Platform is 17.4%, down from 20.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

ZTNA as a Service Market Share Distribution
Product	Market Share (%)
Zscaler Zero Trust Exchange Platform	17.4%
iboss	2.4%
JumpCloud	1.2%
Other	79.0%

ZTNA as a Service

Featured Reviews

Matt Crockford

Head of Cybersecurity at SES Water

It's easy to roll out, and their understanding of our business made it seamless

One aspect we value about iboss is its simplicity. Their customer service is brilliant, and they are super responsive and knowledgeable. It's easy to roll out, and their understanding of our business made it seamless. We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times. The user interface is highly intuitive. Our IT team picked it up with minimal training. It's arranged so that it's easy to find where things are. Another advantage is the single pane of glass console, which gives you visibility into what's happening. We're not fully there yet because we haven't implemented zero trust, but we're excited about the possibilities from the demos we've seen. We launched a POC of iboss' ChatGPT Risk Protection feature two weeks ago. AI is a great tool, but you need to be careful what you put into it. My biggest fear is employees inputting sensitive corporate information or customer PII data into one of these chatbots. I was impressed by our trial of the feature. It's exactly what we wanted. Now, when a user goes to ChatGPT, there's a banner warning them not to share information, and we can block conversations containing customer data like bank details and email addresses. I don't want to stop people from using it, but we need visibility. We've only tried it on a test group of 15 people. You can configure it to look for specific keywords or integrate it with your DLP policy if you have that configured

Read full review

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Manage multiple cloud platforms seamlessly with unified credentials

The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts. Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.

Read full review

Sumit Bhanwala

architect at Tata Consultancy

Cloud-based platform simplifies device and data center management

I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly. It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Valuable features: Within the filter: Controls (Web categories, applications, and Allow/Block list) and Network (local Subnets). Within the reporter: Logs (Event Log) and Reports."

"Granular setup, which was able to set different levels of filters using the OUs in the AD."

"Technical support is pretty sharp and very responsive."

"The console is cloud-based, which is something I really appreciate."

"We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times."

"Because of iboss, I did not have to assign web filtering tasks to my techs on a daily basis."

"First of all, the security policies are essential. I do not have to rely solely on Active Directory for our users."

"We chose iboss for both zero trust and proxy (SWG) because their SWG was superior."

More iboss pros

"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."

"Scalability-wise, I rate the solution a ten out of ten."

"Ability to integrate all applications."

"The product enables device management."

"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."

"After deploying to the cloud, we had remote device management on all of our corporate laptops."

"The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials."

"JumpCloud enables different kinds of connections and enables employees or subcontractors not within the company to connect to our network securely."

More JumpCloud pros

"This secure connection allows users to connect to the Zscaler VPN and access the resources on the office network, making it a highly valuable component of our system."

"We don't need to connect anymore. It is automatically connected when you log on in Windows."

"The product’s most valuable features are inbound and outbound scanning and API control."

"It has some good data security and WIP features, providing secure Internet access."

"The product’s most valuable features are data discovery, activity control, and zero trust exchange."

"Zscaler CASB's latency and architecture are excellent."

"It is easy to use."

"The agent's versatility is notable, used for digital experience monitoring to collect valuable endpoint metrics for troubleshooting."

More Zscaler Zero Trust Exchange Platform pros

Cons

"One thing I would like to see differently with their Zero Trust platform is that some of the AI aspects related to high-risk activities have more false positives."

"Iboss is growing so fast that it is often hard for them to keep up with the challenges."

"Its pricing could be better."

"The dashboards for local use could be better."

"Their on-premise hardware's network interface is capped at one gigabit, which is sort of a problem. If you stand a filter up where all traffic flows through that, according to them, in order to go above a gigabit, you have to have multiple devices, which in today's IT seems a little bit silly. They could easily put in an SFP port into their device that could accommodate 10 gigs or at least offer a box."

"Sometimes, obviously, there are bugs."

"For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company ExxonMobil."

"Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern."

More iboss cons

"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."

"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."

"They need more straightening of the SSO capabilities."

"It could dip into CI/CD tooling as well. That would be a very interesting part to see."

"Lacks the ability to have various VPN applications."

"For improvement, the tool should introduce more customization options."

"Support is not good enough."

"I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle."

More JumpCloud cons

"Zscaler Private Access's reporting is poor. We should have more insight into the reports regarding what is blocked and allowed."

"The pre-defined dictionaries could be improved."

"It would be better if the Zscaler Private Access team made it easier for people to find subscriptions on the portal, mainly information on what my customers subscribed to or the type of licenses purchased."

"The connectivity monitoring part should be included in the core license without any extra charges."

"The stability could be improved."

"It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler. Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best."

"To enhance their offering, it is advisable for them to focus on strengthening the foundation of their architecture. Additionally, they should consider integrating a broader range of services that go beyond what managed service providers typically offer independently."

"It has a limitation, if you are creating a rule or something for a web application or something, you could only add five users, not more than that. Five or four users are only included in a rule. If you want to create a rule for more than five or four users, you have to go through other methods, not particularly with the application. Working within the application with this method would be quite easy as compared to listing a URL or a normal IP address."

More Zscaler Zero Trust Exchange Platform cons

Pricing and Cost Advice

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"It is expensive compared to one of its competitors."

"The overall pricing for iboss is very competitive and transparent."

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"It is probably in line with other solutions, but I do not deal with the financial side."

"The pricing is all on the JumpCloud website. It's not hidden, you don't have to go through a show me a quote type procedure. The pricing is straightforward to understand."

"The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."

"JumpCloud offers several subscription plans as a software-as-a-service (SaaS) provider. The pricing is based on the number of users and the services that are required, meaning that you only pay for what you consume and don't have to pay for services that you don't need. When compared to other solutions, JumpCloud can actually be more cost-effective, as it eliminates the need to hire a team, purchase hardware, pay for licenses and software, and worry about updates, security, and backups. Thus, it offers a more efficient and cost-effective solution for managing your needs."

"We are using an enterprise license for JumpCloud. We have purchased a license for approximately $3,000 a year, but we are charged more than $135,000 annually."

"I am pretty sure that the cost to acquire JumpCloud is less. They have à la carte or per-user pricing. The pricing is there on their webpage. I am not sure if they have any enterprise pricing or discounts if you have more users. But the overall pricing is less than Okta."

"The cost was around $5 per user per month."

"Licensing cost can be anywhere between $2 and $18 a month depending on what you want to do."

"The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."

More JumpCloud pricing and cost advice

"Zscaler CASB is an expensive solution."

"The pricing is quite high, especially when it comes to the gateway."

"The solution is expensive."

"There is definitely an ROI."

"Zscaler DLP solution is expensive, with a fixed pricing structure that is billed annually and monthly. There are no additional costs for licenses."

"My company is a Zscaler Private Access partner, so the customers pay for the license fees."

"It is an auto-renewal subscription service."

"Zscaler Cloud DLP is moderately priced. We pay around 2 million rupees per year."

More Zscaler Zero Trust Exchange Platform pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which ZTNA as a Service solutions are best for your needs.

See recommendations

868,787 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

Government

Comms Service Provider

17%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	6
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	11
Large Enterprise	41

Questions from the Community

What needs improvement with iboss?

For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company Exxon...

See all answers

What is your primary use case for iboss?

Previously when I used iboss, we did the POC for iboss for ExxonMobil. Four or five people wanted to move from our ol...

See all answers

What is your experience regarding pricing and costs for iboss?

Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern. There are cheaper alte...

See all answers

What do you like most about JumpCloud?

The product enables device management.

See all answers

What is your experience regarding pricing and costs for JumpCloud?

AWS charges per user, which can be costly if I have more than ten users. Third-party platforms tend to be cheaper tha...

See all answers

What needs improvement with JumpCloud?

I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, ...

See all answers

What is the better solution - Prisma Access or Zscaler Private Access?

We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure ac...

See all answers

What do you like most about Zscaler SASE?

The most valuable features of Zscaler Private Access are reliability, scalability, and availability.

See all answers

What needs improvement with Zscaler SASE?

The solution needs to improve a lot of aspects.

See all answers

Comparisons

Zscaler Internet Access vs iboss

Compared 14% of the time

Netskope vs iboss

Compared 14% of the time

Prisma Access by Palo Alto Networks vs iboss

Compared 14% of the time

Cisco Umbrella vs iboss

Compared 13% of the time

Lightspeed Filter vs iboss

Compared 4% of the time

More iboss Competitors

Scalefusion vs JumpCloud

Compared 15% of the time

Microsoft Entra ID vs JumpCloud

Compared 13% of the time

Microsoft Intune vs JumpCloud

Compared 11% of the time

Teleport vs JumpCloud

Compared 9% of the time

Microsoft Active Directory vs JumpCloud

Compared 7% of the time

More JumpCloud Competitors

Cato SASE Cloud Platform vs Zscaler Zero Trust Exchange Platform

Compared 11% of the time

Microsoft Purview Data Loss Prevention vs Zscaler Zero Trust Exchange Platform

Compared 8% of the time

Prisma Access by Palo Alto Networks vs Zscaler Zero Trust Exchange Platform

Compared 7% of the time

FortiSASE vs Zscaler Zero Trust Exchange Platform

Compared 7% of the time

Netskope Private Access vs Zscaler Zero Trust Exchange Platform

Compared 4% of the time

More Zscaler Zero Trust Exchange Platform Competitors

Product Reports

Buyer's Guide

iboss

September 2025

Download iboss product report

Buyer's Guide

JumpCloud

September 2025

Download JumpCloud product report

Buyer's Guide

Zscaler Zero Trust Exchange Platform

September 2025

Zscaler Zero Trust Exchange Platform report

Download Zscaler Zero Trust Exchange Platform product report

Also Known As

iBoss Cloud Platform

Resmo

Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control

Overview

iboss offers a comprehensive security platform designed for diverse use cases such as web filtering, data loss protection, corporate proxy services, and URL filtering.

iboss integrates advanced features to address dynamic security needs, leveraging its strength in SASE, ZTNA, AI initiatives, and cloud integration, while ensuring seamless operations for remote work. It excels in historical forensics, malware protection, and flexible cloud deployments. Users benefit from comprehensive traffic scanning, robust malware detection, and PaaS capabilities that reduce hardware management. An intuitive admin console ensures efficient management with content filtering and low false positives. SSL decryption enhances security, while DLP protects data in AI conversations. Deployment is rapid and scalable, allowing effortless integration with emerging technologies.

What features does iboss offer?

Granular Web Filtering: Provides precise control over web content access.
Traffic Scanning: Monitors data through multiple ports for security breaches.
Malware Detection: Ensures superior protection against malware threats.
PaaS Capabilities: Eliminates need for hardware management.
SSL Decryption: Enhances data protection by decrypting secure connections.
DLP Capabilities: Safeguards data during AI interactions.

What benefits and ROI should users consider?

Scalability: Adapts quickly to growing demands and emerging tech integration.
Rapid Deployment: Reduces time to implement security measures.
User-Friendly Admin Console: Facilitates efficient operations management.
Low False Positives: Increases accuracy of threat detection systems.

iboss finds significant application in sectors such as education, where web filtering for K-12 is crucial, and in corporate environments requiring robust proxy services and URL filtering for network security. Its adaptability is essential in scenarios demanding flexible, decentralized security frameworks, particularly for remote work setups.

iboss

JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.

JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.

What are the key features of JumpCloud?

Device Management: Manage Windows, Mac, and Linux devices efficiently.
Single Sign-on: Seamlessly integrate with Microsoft 365 and Google Workspace.
Centralized Directory: Simplifies administration by consolidating user credentials.
Policy Management: Enforce policies and provide VPN access.
Remote Management: Provides flexible access control.

Why should users consider JumpCloud?

Streamlined Onboarding/Offboarding: Efficient user management saves time.
Robust Authentication: Enhances security through strong credential management.
Scalability: Adapts well to growing business needs.
Integration Capabilities: Supports seamless connections with cloud applications.

Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.

JumpCloud

Zscaler Zero Trust Exchange Platform acts as a VPN alternative for secure remote access, cloud protection, and zero-trust strategies. It enables secure data transmission, supports remote work, and enhances compliance through a cloud-based architecture, offering improved performance and simplified management.

Designed for organizations seeking secure application access and robust data protection, Zscaler Zero Trust Exchange Platform delivers a comprehensive solution through seamless VPN connectivity, data loss prevention, and SSL inspection. Its cloud integration ensures scalability and reliability, while its interface provides intuitive management. Companies benefit from automatic secure access, minimizing constant authentication needs, and safeguarding sensitive data. The platform allows easy deployment and integration with diverse identity providers, granting granular control for access and application segmentation. Despite powerful capabilities, enhancements are needed in speed, bandwidth, and legacy support, with users noting interface and configuration challenges.

What are the key features of Zscaler Zero Trust Exchange Platform?

Seamless VPN Connectivity: Provides automatic secure access without repetitive authentication.
Strong Security Measures: Offers DLP and SSL inspection for data protection.
Cloud Integration: Ensures scalability and performance optimization.
Granular Access Control: Manages access with application-specific segmentation.

What benefits should companies look for in reviews when evaluating this platform?

Performance: Enhanced connectivity and reduced latency.
Data Protection: Comprehensive DLP and encryption capabilities.
Scalability: Efficient handling of growing organizational demands.
Ease of Deployment: Quick setup and integration with IDPs.

In specific industries, Zscaler Zero Trust Exchange has been implemented to enhance security protocols in fields like finance and healthcare. By prioritizing data protection and compliance, it assists companies in safely managing sensitive information and meeting regulatory requirements. Organizations leverage its features to ensure secure operations across remote and cloud environments, adapting to industry-specific needs with customizable access and security controls.

Zscaler

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Siemens, AutoNation, GE, NOV

Buyer's Guide

JumpCloud vs. Zscaler Zero Trust Exchange Platform

September 2025

Free Report: JumpCloud vs. Zscaler Zero Trust Exchange Platform

Find out what your peers are saying about JumpCloud vs. Zscaler Zero Trust Exchange Platform and other solutions. Updated: September 2025.

DOWNLOAD NOW

868,787 professionals have used our research since 2012.

See our JumpCloud vs. Zscaler Zero Trust Exchange Platform report.

See our list of best ZTNA as a Service vendors and best ZTNA as a Service vendors.

We monitor all ZTNA as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.