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Zscaler Zero Trust Exchange Platform pros and cons

Vendor: Zscaler
4.2 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Zscaler Zero Trust Exchange Platform offers excellent scalability, making it easy to expand and adapt to organizational needs.
Zscaler Private Access provides seamless VPN connectivity, improving accessibility and security without the complexity of traditional VPNs.
Zscaler Cloud DLP comes with built-in templates and features like Exact Data Match, aiding in data protection effortlessly.
Zscaler offers reliable customer service and support, enhancing user experience and ensuring smooth operation.
Zscaler's cloud-based architecture and latest inspection engines provide comprehensive threat protection and modern security features.

CONS

Zscaler Zero Trust Exchange Platform is expensive with high additional licensing costs.
There are latency issues that are noticeable compared to other vendors.
Granularity for stipulating rules or processes is lacking, especially for data-driven services.
Improvement is needed in the scalability and configuration areas.
The lack of server-initiated connection support limits its functionality.
 

Zscaler Zero Trust Exchange Platform Pros review quotes

Vibin Thomas - PeerSpot reviewer
Team Lead, Technical Content Security at Valuepoint Systems
Mar 28, 2026
Overall, Zscaler Zero Trust Exchange Platform, especially Zscaler Private Access, has been a strong and reliable solution for enabling secure access without any need for traditional VPNs.
Zaheer_Khan - PeerSpot reviewer
Cybersecurity Senior Program Manager at Dayforce
Feb 4, 2026
Subsequently, after this, there is a huge reduction, as the vulnerabilities, especially the security bugs that were coming prior to Zscaler Zero Trust Exchange Platform, were about 20,000 to 22,000 and have come down more than 40 percent, which is definitely an advantage over the previous product.
reviewer2783763 - PeerSpot reviewer
Manager, Software Development at a outsourcing company with 201-500 employees
Dec 2, 2025
From a cost perspective, I would say fair market value, and then from an efficiency perspective, I notice a very good user experience, which is easy to use with Zscaler Zero Trust Exchange Platform.
Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Sumit Bhanwala - PeerSpot reviewer
architect at Tata Consultancy
Jan 23, 2025
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
DB
AGM IT Security at Prestige Estates Projects Ltd
Oct 2, 2024
The most valuable features of Zscaler SASE include web filtering, application control, and the private access configuration.
Pankaj-Mishra - PeerSpot reviewer
Senior IT Security Engineer at Mahindra Group
Oct 18, 2023
The customer service and support are very good.
reviewer2170611 - PeerSpot reviewer
Security Architect at a computer software company with 501-1,000 employees
Jun 5, 2024
The in-line DLP feature is one of the most vital features
Bharath Kumar Gajula - PeerSpot reviewer
Network Security Architect at a consultancy with 10,001+ employees
Nov 6, 2023
It is a stable solution.
Brij Mohan - PeerSpot reviewer
Technical Lead at Happiest Minds Technologies
Oct 20, 2023
It is a very scalable solution. Scalability-wise, I rate the solution a ten out of ten.
Utpal Sinha - PeerSpot reviewer
Sr Network Engineer at Momentive
Sep 25, 2023
The most valuable aspect of Zscaler Cloud DLP is its automatic DLP feature.
 

Zscaler Zero Trust Exchange Platform Cons review quotes

Vibin Thomas - PeerSpot reviewer
Team Lead, Technical Content Security at Valuepoint Systems
Mar 28, 2026
From a user interface perspective, while the platform is powerful, the policy configuration and navigation can feel complex, especially for new users.
Zaheer_Khan - PeerSpot reviewer
Cybersecurity Senior Program Manager at Dayforce
Feb 4, 2026
Zscaler Zero Trust Exchange Platform probably needs to be more efficient because scanning takes a lot of time. Some vulnerabilities create issues, and when we wanted to identify the source of the vulnerabilities, specifically focusing on mobile ID and related areas, it was unable to provide assistance.
reviewer2783763 - PeerSpot reviewer
Manager, Software Development at a outsourcing company with 201-500 employees
Dec 2, 2025
I rate it a seven because I am still working through some kinks from a performance and a support perspective.
Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Sumit Bhanwala - PeerSpot reviewer
architect at Tata Consultancy
Jan 23, 2025
Sometimes, support takes time since the solution has some bugs that need fixing.
DB
AGM IT Security at Prestige Estates Projects Ltd
Oct 2, 2024
The connectivity monitoring part should be included in the core license without any extra charges.
Pankaj-Mishra - PeerSpot reviewer
Senior IT Security Engineer at Mahindra Group
Oct 18, 2023
On the improvement side, when we bypass certain internet traffic types, it's currently recommended to have a one-click option, but audio and video aren't always supported. Thus, we need to bypass that kind of traffic. So, it is an area of improvement.
reviewer2170611 - PeerSpot reviewer
Security Architect at a computer software company with 501-1,000 employees
Jun 5, 2024
There are some performance issues with the solution once the module addition begins
Bharath Kumar Gajula - PeerSpot reviewer
Network Security Architect at a consultancy with 10,001+ employees
Nov 6, 2023
While Zscaler supports client-initiated connections, it does not support server-initiated connections. This is a feature that Zscaler may consider adding in the future.
Brij Mohan - PeerSpot reviewer
Technical Lead at Happiest Minds Technologies
Oct 20, 2023
You won't find anything that can help you with the configuration part and other areas related to the product if you search for proper or exact details of Zscaler Cloud DLP online in very easy language.
Utpal Sinha - PeerSpot reviewer
Sr Network Engineer at Momentive
Sep 25, 2023
Zscaler Cloud DLP needs to improve its compatibility with other security tools.