Microsoft Configuration Manager Reviews

It is used for software deployments, PC operating system deployments, and security patch deployments.

Currently, we are using it on-premises, but we are slowly moving to the cloud solution that is called Intune or Microsoft Endpoint Management (MEM).

We have high availability for all of our deployments. We can trust this platform for all our deployments. We are quite happy with the fact that we can do what we want to do. It fulfills our goals for all deployments.

It is a very well-rounded product. It is a complete package with all the features using which we are able to manage our PCs very efficiently. 

One area of improvement is regarding the patching of Office 365 products. We have some difficulties on this side, and it can be improved.

Their support should be improved. Mostly, when we are doing patches on Microsoft 365 clients, we need to escalate to Microsoft support. It takes a long time to get to someone in their support team who has good knowledge of the product. Their support at level one is not quite helpful and knowledgeable.

In my previous company, we deployed SCCM two years ago.

And in my current company, I have been using this solution for more than one year.

Its stability is quite good, and its performance is quite good. There is nothing to complain about.

It is scalable, but we are far from reaching that limit. We don't have any problem with its scalability.

We have three people working on the SCCM side. In terms of the implementation, we have 6,000 PCs that have this installed. It is being used daily.

Mostly, when we are doing patches on Microsoft 365 clients, we need to escalate to Microsoft support. We are not quite happy with the support because it takes a long time to get to someone who is knowledgeable. When we have a tricky issue like this, it is very complicated to get appropriate support. We lose a lot of time with Microsoft support before we find someone who is able to understand and resolve the issue. 

We were previously working with BigFix. I also worked with HPE's solution. As compared to these two products, SCCM is much more integrated with the Microsoft ecosystem. We are fully on Windows, so it is much easier for us to manage our PCs with SCCM. It is easier to have a Microsoft product on Microsoft operating systems.

It is a Microsoft product, and we have an efficient team that is managing the solution. We have a lot of people who have the knowledge of doing its setup. So, deployment is not an issue for us. If you know the product, it is quite easy. You just need the knowledge of the product.

From the beginning to the end, it took about six months. It was deployed on all PCs.

We mainly had two people for its implementation. I managed the deployment, and I had one external resource who helped me in implementing the full product. To implement it, we needed to integrate all of the enterprise applications. This integration of the enterprise applications was outsourced, and there were a few people involved.

For its maintenance, we have a resource in India who is managing the solution. We need one full-time administrator for managing the solution. We also have one person who is integrating new applications and updates with this platform.

Its licensing is quite complicated because we are getting the license not only for SCCM but for the full Microsoft package. We don't need to pay for a separate license. We need to have one license that includes everything we need, such as Windows, Microsoft 365, SCCM, encryption, and so on. So, we don't have a specific price for it. Perhaps, it is good that it includes the full suite of licensing of Microsoft. It is expensive, but we are getting a lot of features.

In the next release, we are moving to the cloud, which also fits the strategy of Microsoft. We would like that the features on the cloud side are very similar to what we have on the on-premise side. We are looking to move to the cloud with Intune, but Intune is not like SCCM in terms of the features. We prefer that they develop all the features on the cloud.

I would recommend others to go for it if they are using any other solution to manage their Windows or Microsoft environment. It will make life easier. I would also recommend others to check the cloud solution before implementing the on-premise solution. They can see what can be done on the cloud. Cloud is not fully ready to replace the on-premise solution, but they can do some of the parts on the cloud and some of the parts on-premises.

I would rate it a nine out of 10.

I am using Microsoft Endpoint Configuration Manager for software distribution and patch management.

The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another.

The support could improve.

I have used Microsoft Endpoint Configuration Manager for approximately five years.

We are utilizing the solution on a regular basis.

I rate the scalability of Microsoft Endpoint Configuration Manager 

The availability of technical support could improve.

I rate the support from Microsoft Endpoint Configuration Manager as seven out of ten. 

Neutral

I rate the initial setup of Microsoft Endpoint Configuration Manager an eight out of ten.

I rate the price of Microsoft Endpoint Configuration Manager an eight out of ten.

I rate Microsoft Endpoint Configuration Manager an eight out of ten.

We were replacing SCCM. It's been easy enough to do in terms of getting the devices and seeing what's being discovered from that type of info. We're looking for hardware and software data coming across. 

The solution is helping us by bringing the hardware details on it, and it's a software install. That way, we can account for the devices and identify and understand what is actually installed do the computers. 

It's very easy to use and understand. 

The solution is affordable.

It is stable and reliable. 

We've found scalability to be good.

Technical support was helpful and responsive.

The setup is simple and pretty standard. 

We'd like additional data related to security and the configurations of the hardware. 

On some hardware, we'd like an easier way to get peripherals attached. 

I've been using the solution for about six months. I haven't used it for that long. 

It is stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution can scale well. We weren't surprised about anything. It does what needs to be done. 

Technical support is excellent. When we had a question, we got prompt answers. We are quite satisfied with the level of support. 

Positive

The initial setup was pretty standard. It was not complex. 

We have witnessed an ROI.

The pricing is good. I'd rate its affordability eight out of ten. It could always be cheaper, however, we are pretty happy with the cost.

We are not on the latest version. However, we're getting to upgrade the product.

You need to understand what type of data you need and what it can pull. That's part of the configuration that needs to be done at the outset. If you know what you want and you make sure the system can do it, and it's configured right, and you'll be happy.

I'd rate the solution nine out of ten.

The primary use case of the solution is to deploy patches, and applications, and upgrade our client operating systems.

Without the solution, we would have to manually install all patches and software and upgrade our operating system with the help of our support team, which would take a long time. With SCCM, this process is automated, making it a highly valuable feature.

The most valuable feature of this solution is its ability to deploy patches to nearly all applications.

SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data.

Microsoft could supply an installation guide to make setup easier.

I have been using the solution for ten years.

The solution is stable and we have not had any issues.

The solution is scalable.

We have 100,000 people using the solution.

The technical support is good. We can call the hotline or use the website to generate the tickets.

Positive

The initial setup is straightforward.

I give the solution a nine out of ten.

Maintenance for the solution is easy.

I recommend the solution to others.

We mostly use Microsoft Endpoint Configuration Manager for patch management and application deployment. We will check and post a critical or supplement patch if there is a vulnerability.

I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA.

It would be better if automation options were available. For example, in Nexthink or SysTrack, there is an analytical tool. Creating dashboards would be very easy if you implement the same thing in Microsoft. That report will be a daily cost to the customers and good revenue for our organization. The price also could be better.

In the next release, we need to include some features like tables, dashboards, surveys, services, and metrics in the dashboard. Whatever we are implementing will be downloaded by a report. Apart from the report, we will telecast from the dashboard. It's very easy to compare, and it will be easy to telecast to the end-users.

I have been using Microsoft Endpoint Configuration Manager for five years.

Microsoft Endpoint Configuration Manager is a stable solution. There is nothing to worry about. When Microsoft pushes updates or patches, they will be in the W-Sync server. We have some people who will concentrate on Sync's parameters. Apart from that, everything is perfect.

Microsoft Endpoint Configuration Manager is a scalable solution.

From my point of view, I'm just giving 60% to 70% marks to those who support us with these issues. If there are any new issues, they will check in with the corresponding team, which takes some time. If there are issues with a single machine or server, or it affects the whole environment, they will analyze it from their end and provide a hotfix.

On a scale from one to five, I would give Microsoft technical support a four.

Positive

I would tell potential users that for 15,000 or 30,000 machines, you must go with Microsoft Endpoint Configuration Manager as it's the best tool. We can install the clients on all the end-user machines. All the data will be recorded in the Microsoft console itself. There's no need to worry if the patching activities will be hygienic, which will be very useful. 

You can go with another third-party software if you're just a small organization with 50-odd machines. The Microsoft license cost is relatively high, but everything will be perfect, stable, and reliable.

The initial setup is straightforward because Microsoft is always user-friendly. They will share the parameters, like troubleshooting steps and the pre-request. They will send the database knowledge-base document to us. It will be a step-by-step procedure. There won't be any worrying or alarming issues with Microsoft. If we have any problems, we will raise a ticket with Microsoft, and the team from Microsoft will help us. We can implement this solution within two or three hours, depending on the bandwidth speed.

On a scale from one to five, I will give the initial setup a four.

We implemented this solution.

The price could be better.

On a scale from one to ten, I would give Microsoft Endpoint Configuration Manager a nine.

The primary use case of this solution is the application and device management for any windows desktop and mobile device clients.

The most valuable feature is the restriction of data transfer between unmanaged applications and managed applications, specifically on mobile devices. For example, if a user wants to transfer data from email to WhatsApp, that can be restricted.

The solution can be improved by speeding up the synchronizing of the policies on the devices. Technical support can benefit from shortened response times and making sure all of the support team are at par with their knowledge regarding the solution.

I have been using the solution for four years.

The solution is stable. We currently have seven to nine thousand users.

The solution is scalable to match our needs.

The technical support team's response time can be slow at times and some people are more knowledgeable than others depending on who you have assigned to the ticket.

Neutral

The initial setup is straightforward. I give it an eight out of ten for ease.

The price is competitive and reasonable. I would give the solution an eight out of ten on price.

I give the solution a nine out of ten.

The solution doesn't require any maintenance from our end because it is a cloud-based solution and Microsoft takes care of everything. 

The solution is easy to integrate with the durations and application, and administration is also very simple. When you go with the combination of licenses, the cost is also good, and reasonable.

I use the solution to manage security and policies. 

The solution effectively handles inventory management, deployment, and reporting. 

The solution does not support remote devices so CMG is still required. 

I have been using the solution for six years. 

The solution is very stable. 

The solution is for ICCM so does not scale like a cloud application. It is intended for security, management, or device teams and not end users. 

Scaling is always available with a monetary investment. 

Technical support is pretty good. 

The complexity of setup depends many factors such as the number of sites or distribution points and whether they will be centrally administered. Proper planning and execution are important. 

Deployments of an ICCM server can take up to four weeks. 

The solution operates on a licensing model that can be expensive. 

Pricing is reasonable for small companies but large companies or enterprise environments require multiple licenses. 

The solution is very stable and robust with a longstanding reputation. It works well with Windows devices and offers good management for ICCM.

The cloud-based platform is a good option for managing only Android or iOS devices. 

I rate the solution an eight out of ten. 

Our primary use case for this solution is deploying endpoints, applications and updates for large companies. The solution is deployed on-premises and on cloud.

It has the ability to perform mass distribution which is valuable.

It needs to be able to load faster during deployment and the new release could include this ability. This will allow us to deploy critical collections with over 50,000 to 60,000 users simultaneously.

We have been using this solution for approximately ten years and are currently using version 2203.

The solution is stable.

The solution is scalable.

The initial setup was straightforward.

I rate this solution an eight out of ten. The solution is the best there is in the market today. A feature that could be included in the next release is its ability to load faster during deployment.