We primarily use the solution for client management, especially for day-to-day operational activities, like access management or software deployment.
Service Delivery Manager at Almoayyed Computers
Easy to implement with good patching and has lots of new features in the pipeline
Pros and Cons
- "Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."
- "We'd like the solution to make it easier to manage remote users."
What is our primary use case?
What is most valuable?
The main key feature that we find the most valuable is the patching. The remote desktop is a very useful feature as well. The software deployment aspect is helpful too. These are the three core features from which we see the customers really benefit if they have a System Center Config Manager. This is especially true for enterprise organizations here.
Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace.
What needs improvement?
We are okay with all the available features.
In the future, we're looking for tighter integration with cloud solutions like Windows Intune. It is already there, however, it's still in need of some improvements. It's not straightforward in terms of the administration on offer.
We'd like the solution to make it easier to manage remote users.
It offers a very difficult cloud gateway when it comes to cloud management.
The solution does need a lot of configuration and fine-tuning, so a company will need a dedicated person who's knowledgeable in the product to manage it.
A few people complained that SCCM is very complex without CPS, depending on the SQL database, and when using SQL as a backend service. Sometimes updating the dashboard and getting the reports, can be slow. They're not getting an instant update on the database. That is where most of the customers tend to complain.
For how long have I used the solution?
I've been using the solution since version 2.0 or something close to that. It may be at least 15 years.
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What do I think about the stability of the solution?
We don't have very many issues in SCCM. It's not a plug and play software, however. From time to time it does require fine-tuning. You need the right management and administrative people in place to manage the product. This is essential in order to keep it running correctly.
What do I think about the scalability of the solution?
We have clients in both the private and public sectors.
The solution requires fine-tuning and configuration tweaks. In order to scale it, you will need a knowledgeable person to manage the process.
How are customer service and support?
Technical support from Microsoft has been good. We've been satisfied with their level of service.
How was the initial setup?
We don't find the initial setup to be complex. We've done many implementations a this point, and we find it to be straightforward. Our team is very much experts at this point. They know all the processes and they go through everything step by step.
In terms of how long it takes to deploy the solution, this question is very tricky. It's all dependant on the customers, and their environment as well as the customer's readiness to proceed. If it's a POC, where I don't have any dependencies on the customer side, that everything will be within the private network, isolated environment, I can handle a deployment within two days. We can install, configure, and make everything ready in that short amount of time simply because we don't have customer dependencies.
You do need to have the correct people in place to manage it once it's up and running. They need to be experienced and dedicated to the product.
What about the implementation team?
We're an integrator and service provider here in Bahrain, so we have done more than a couple of installations, so where our team is very confident in our ability to implement the solution on behalf of our clients.
Which other solutions did I evaluate?
We're actually looking at ServiceNow as a potential product to use in the future.
What other advice do I have?
We are a Microsoft gold partner.
We're noticing many users in our country moving away from Microsoft and towards AWS.
We tend to use the latest solution, or something close to that. We always are trying to keep it up to date in all the customer database and systems. Whenever there is the latest update available, we update everything immediately for our customers. The latest version may be 19.06.
While all the customers we have are currently on-prem, we are looking for cloud-based solutions going forward, due to the fact that our customers tend to gravitate towards the cloud. They are like looking for something they can easily manage. That's all clients, irrespective of whether they are in the office or are our mobile users.
I'd rate the solution eight out of ten. I really like the product, however, there's always room for improvement.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner

Network Engineer & System Administrator at Central Agency for Public Mobilization and Statistics
Provides software and hardware inventories and helps users to monitor the assets in the organization
Pros and Cons
- "The dashboards have information about our assets."
- "The solution is crowded with information."
What is our primary use case?
We use the solution to monitor our servers and clouds. We also use it for software and hardware inventories.
What is most valuable?
Hardware and software inventories help us discover the resources and assets in our organization. The dashboards have information about our assets. We use the reports for decision-making. The tool gives good information about our resources in the organization.
What needs improvement?
The solution is crowded with information. It is complicated to search for things.
For how long have I used the solution?
I have been using the solution for almost six months.
What do I think about the stability of the solution?
The stability is excellent. I have had no problems. I rate the product’s stability an eight out of ten.
What do I think about the scalability of the solution?
We have around ten users in the organization. The product serves only the environment where we install the agent for each client. We have almost 2000 clients. I rate the product’s scalability a nine out of ten.
How was the initial setup?
The implementation is easy. It took three to four hours.
What's my experience with pricing, setup cost, and licensing?
Since we are a government organization, money is not an issue. There's an agreement between the Ministry of Communications and Information Technology and Microsoft.
What other advice do I have?
I will recommend the tool to others. It is helpful for organizations. Overall, I rate the tool a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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September 2025

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Senior Technology Consultant at SoftwareONE
Offers access to different tools in a single solution
Pros and Cons
- "Microsoft Configuration Manager gives different tools in one solution."
- "The tool's deployment is complex and depends on the architecture you want to implement."
What is most valuable?
Microsoft Configuration Manager gives different tools in one solution.
What needs improvement?
The tool's deployment is complex and depends on the architecture you want to implement.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The tool is scalable.
What other advice do I have?
I rate Microsoft Configuration Manager a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Vice President Technological Solutions and Security at a tech services company with 1,001-5,000 employees
Complete solution, beneficial application distribution, and excellent support
Pros and Cons
- "The most valuable feature of SCCM is the application distribution."
- "SCCM can improve on third-party application support."
What is our primary use case?
SCCM is used in the insurance and public administration sector. We have various sized customers using it.
We are using the solutions for PC application inventories, patch management for new PC installation, PC reinstallation, and zero-day patching. We're using it to its full capabilities. It's a complete solution in the Microsoft environment.
How has it helped my organization?
SCCM has made it easy for our organization to personalize all the distribution schedules and how we want to distribute. It is very easy to manage, and there is a lot of option.
What is most valuable?
The most valuable feature of SCCM is the application distribution.
What needs improvement?
SCCM can improve on third-party application support.
The next features are coming through their newer solution Microsoft Intune or Microsoft Endpoint Configuration Manager (MECM).
For how long have I used the solution?
I have been using Microsoft System Center Configuration Manager (SCCM) for approximately 15 years.
What do I think about the stability of the solution?
SCCM is stable.
What do I think about the scalability of the solution?
The scalability of SCCM is good, it can scale a lot. You can manage a very small environment and go up to a couple hundred thousand PCs.
How are customer service and support?
The support we have received from Microsoft was excellent.
Which solution did I use previously and why did I switch?
I did not use another similar solution to SCCM.
How was the initial setup?
The SCCM deployment difficulty level and time frame are dependent on how large the deployment is. If it is a large company then it can be complex. It can range in time from a couple of hours to a couple of days to a couple of weeks.
SCCM is an old on-premise solution. We're moving through to MECM and that is a cloud-based solution to do similar functionality, such as Intune. SCCM is used at its most. We will not increase the use of SCCM.
What about the implementation team?
We are consultants and we do all of the implementations of SCCM for our customers.
The number of staff we need for maintaining the solution depends don't the size of the company, but usually, we have two to three people.
What was our ROI?
The ROI has been very good from SCCM.
What's my experience with pricing, setup cost, and licensing?
The price of SCCM depends on the size of the organization. The price is competitive.
I rate the price of SCCM a three out of five.
Which other solutions did I evaluate?
We did not choose SCCM. It's a solution that evolved, and at one point it changed its name.
What other advice do I have?
My advice to others is to plan ahead and make sure to take into account everything that the solution can do because if you do not understand what the product can do, you will probably buy a lot of software to do what the solution is already doing. Understand all the features and how you will be able to use them.
The next features are coming through Microsoft Intune.
I rate Microsoft System Center Configuration Manager nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Specialist at Tech Mahindra Limited
Useful patch management, automated maintenance, and simple setup
Pros and Cons
- "The most valuable feature of Microsoft Endpoint Configuration Manager is patch management."
- "Microsoft Endpoint Configuration Manager can improve by allowing us to schedule the scripts, we don't have a script scheduling option and have to do it manually."
What is most valuable?
The most valuable feature of Microsoft Endpoint Configuration Manager is patch management.
What needs improvement?
Microsoft Endpoint Configuration Manager can improve by allowing us to schedule the scripts, we don't have a script scheduling option and have to do it manually.
For how long have I used the solution?
I have been using Microsoft Endpoint Configuration Manager for a couple of years.
What do I think about the stability of the solution?
Microsoft Endpoint Configuration Manager is a stable solution.
What do I think about the scalability of the solution?
The scalability of Microsoft Endpoint Configuration Manager is good.
How are customer service and support?
The support can be responsive but other times can be a little slow.
The rate support from Microsoft Endpoint Configuration Manager an eight out of ten.
Which solution did I use previously and why did I switch?
I have not used another solution other than Microsoft Endpoint Configuration Manager.
How was the initial setup?
The initial setup of Microsoft Endpoint Configuration Manager was simple.
What about the implementation team?
We did the deployment of Microsoft Endpoint Configuration Manager in-house. We have our maintenance of the solution automated.
What other advice do I have?
Microsoft Endpoint Configuration Manager is a complete solution for what we need it for, and I would recommend it to others.
I rate Microsoft Endpoint Configuration Manager an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Engineer at a government with 5,001-10,000 employees
Highly scalable, friendly support, and reliable
Pros and Cons
- "Microsoft Endpoint Configuration Manager is very scalable."
- "The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated."
What is our primary use case?
Microsoft Endpoint Configuration Manager is used for ingenuity and automation.
What needs improvement?
The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated.
For how long have I used the solution?
I have been using Microsoft Endpoint Configuration Manager for a few years.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
Microsoft Endpoint Configuration Manager is very scalable.
How are customer service and support?
The support from Microsoft Endpoint Configuration Manager is good, they are friendly.
How was the initial setup?
The initial setup of Microsoft Endpoint Configuration Manager is straightforward. The time it takes for the process depends on the environment, typically it can take one day.
What's my experience with pricing, setup cost, and licensing?
There is not a license needed to use the solution.
What other advice do I have?
I rate Microsoft Endpoint Configuration Manager an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Scalable, stable, and responsive technical support
Pros and Cons
- "The technical support is good."
What is our primary use case?
We are using Microsoft Endpoint Configuration Manager in our organization for patch deployment. Additionally, we deploy and manage Microsoft antivirus solutions to most of the desktops and the servers which we have.
For how long have I used the solution?
I have been using Microsoft Endpoint Configuration Manager for approximately
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft Endpoint Configuration Manager is scalable.
I have used this solution in a couple of banks I have worked in.
How are customer service and technical support?
The technical support is good.
How was the initial setup?
The installation was not too difficult.
What about the implementation team?
We use consultants to do the implementation and they were trained by Microsoft.
What's my experience with pricing, setup cost, and licensing?
For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Endpoint Configuration Manager a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Market Data and Solace Specialist at a financial services firm with 10,001+ employees
Scalable, but needs more automation
Pros and Cons
- "SCCM is a stable solution."
- "I would like to see more automation."
What is our primary use case?
SCCM is used to manage both users, and your devices. It's an administration tool used for endpoint protection.
What needs improvement?
I would like to see more automation.
For how long have I used the solution?
I have been using SCCM for three years.
We are using the 2019 version.
What do I think about the stability of the solution?
SCCM is a stable solution.
What do I think about the scalability of the solution?
I have not scaled with this solution. I use it for a specific reason.
How are customer service and technical support?
I have never contacted Microsoft technical support. I use our internal support.
How was the initial setup?
I was not involved in the installation of this solution.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate SCCM a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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