No more typing reviews! Try our Samantha, our new voice AI agent.
reviewer1797405 - PeerSpot reviewer
Information Technology Support Analyst at a energy/utilities company with 501-1,000 employees
Real User
Mar 4, 2022
Highly scalable, impressive support, and reliable
Pros and Cons
  • "The solution is highly scalable."
  • "By having less IT support you can handle more workstations."
  • "The solution could improve the functionality for automating, license management. Additionally, more and better-looking reports are needed."

What is our primary use case?

Microsoft is working on migrating the function of Microsoft Endpoint Configuration Manager to the cloud. Every week and every month there is something new that's happening to move to the cloud.

Microsoft Endpoint Configuration Manager is used for installing new workstations without the interaction of people, it does the deploying of workstations automatically. Autopilot is used for automatic deployment installations of workstations without IT support. We only have packages at home and we do not need a VPN to configure workstations from home.

The patching of inventory to patching of Windows and applications, such as Office, inventory of wiping security, deploying new software, reinstalling software, uninstalling software, and wiping the device. This is insecurity from Active Directory services, some functionality we are moving to a group policy.  By having less IT support you can handle more workstations.

What needs improvement?

The solution could improve the functionality for automating, license management. Additionally, more and better-looking reports are needed.

For how long have I used the solution?

I have used Microsoft Endpoint Configuration Manager within the last 12 months.

What do I think about the stability of the solution?

Microsoft Endpoint Configuration Manager is a stable solution. We do not have a lack of production in my orgaization.

Buyer's Guide
Microsoft Configuration Manager
June 2026
Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,417 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The solution is highly scalable.

We have two IT engineers using the solution.

How are customer service and support?

Microsoft has high-level support, I only have good words to say about them.

Which solution did I use previously and why did I switch?

I have used Zabbix previously. I was using Zabbix, its free tool. It's not for somebody who does not have knowledge of Linux. Zabbix is not for a regular Microsoft user to use.

How was the initial setup?

The installation requires a lot of knowledge and experience. The whole process took us three months.

What's my experience with pricing, setup cost, and licensing?

The license price could be reduced for Microsoft Endpoint Configuration Manager  They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better.  There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure. 

You receive a license for Microsoft Endpoint Configuration Manager when you buy an EMS E3 license. 

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Endpoint Configuration Manager a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1632060 - PeerSpot reviewer
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Real User
Sep 20, 2021
Scalable, stable, and responsive technical support
Pros and Cons
  • "The technical support is good."
  • "We are using Microsoft Endpoint Configuration Manager in our organization for patch deployment, and we additionally deploy and manage Microsoft antivirus solutions to most of the desktops and the servers which we have."

    What is our primary use case?

    We are using Microsoft Endpoint Configuration Manager in our organization for patch deployment. Additionally, we deploy and manage Microsoft antivirus solutions to most of the desktops and the servers which we have.

    For how long have I used the solution?

    I have been using Microsoft Endpoint Configuration Manager for approximately 

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Microsoft Endpoint Configuration Manager is scalable.

    I have used this solution in a couple of banks I have worked in.

    How are customer service and technical support?

    The technical support is good.

    How was the initial setup?

    The installation was not too difficult.

    What about the implementation team?

    We use consultants to do the implementation and they were trained by Microsoft.

    What's my experience with pricing, setup cost, and licensing?

    For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft Endpoint Configuration Manager a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    Microsoft Configuration Manager
    June 2026
    Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
    902,417 professionals have used our research since 2012.
    reviewer1566693 - PeerSpot reviewer
    Market Data and Solace Specialist at a financial services firm with 10,001+ employees
    Real User
    Aug 29, 2021
    Scalable, but needs more automation
    Pros and Cons
    • "SCCM is a stable solution."
    • "I would like to see more automation."

    What is our primary use case?

    SCCM is used to manage both users, and your devices. It's an administration tool used for endpoint protection.

    What needs improvement?

    I would like to see more automation.

    For how long have I used the solution?

    I have been using SCCM for three years.

    We are using the 2019 version.

    What do I think about the stability of the solution?

    SCCM is a stable solution.

    What do I think about the scalability of the solution?

    I have not scaled with this solution. I use it for a specific reason.

    How are customer service and technical support?

    I have never contacted Microsoft technical support. I use our internal support.

    How was the initial setup?

    I was not involved in the installation of this solution.

    What other advice do I have?

    I would recommend this solution to others who are interested in using it.

    I would rate SCCM a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1640805 - PeerSpot reviewer
    Director of Professional Services at a tech services company with 11-50 employees
    Real User
    Aug 1, 2021
    Good visibility, and support, but it would be easier to have remote sessions into the box
    Pros and Cons
    • "It lets you know what your infrastructure is like and what state you are in."
    • "The best thing about SCCM is the patch management."
    • "It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers."
    • "There are so many issues with SCCM, but they are already working on migrating the desktop to the Intune platform."

    What is our primary use case?

    We use it and our clients use it for device patch management, servers, and management processes.

    We deploy it for clients but we don't usually maintain it for them.

    What is most valuable?

    The best thing about SCCM is the patch management. You can make sure that all of your devices are there. You can see all of them and see your levels.

    It lets you know what your infrastructure is like and what state you are in.

    SCCM internally works great. On your internal infrastructure, it is fantastic. It gives you everything you want it to do.

    What needs improvement?

    Because of the way SCCM is, we are moving to the Intune platform similarly to the way that everybody else is. Microsoft is slowly migrating SCCM to the new Intune product for management.

    There are so many issues with SCCM, but they are already working on migrating the desktop to the intune platform. They have already improved the management and the patch management. They are also looking at cloud integration and being able to deploy it in Azure properly and run the Azure infrastructure.

    The main or legacy issue is not being able to do remote management of devices without being on a VPN to get their updates. It didn't work well on non-corporate networks. This has been resolved by the new Intune platform.

    It's Microsoft, they have their issues, but they are getting better. They are integrating it with their office products, and their platforms.

    In the next releases, I would like to see them make it easier to do remote sessions into the boxes.

    It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers.

    For how long have I used the solution?

    I have been using SCCM for ten years.

    We were using some of the older versions.

    What do I think about the stability of the solution?

    The stability is only as good as your infrastructure.

    What do I think about the scalability of the solution?

    The scalability of SCCM is good but now that it is on the intune platform, it's even better.

    The usage and how extensively it is being used depends on the client and the client's roadmap.

    How are customer service and technical support?

    As gold partners, you have a direct line to Microsoft technical staff. It is easy for us to get support.

    Our experience with the support is a positive one.

    Which solution did I use previously and why did I switch?

    I have been using Zabbix for ten years. I have deployed it in my infrastructure.

    I have integrated it with Grafana.

    How was the initial setup?

    The initial setup is pretty straightforward.

    Depending on the customer and their infrastructure, it could be easy. If it is a small infrastructure the installation could be quite quick. You could fire up SCCM, sent the probes, let them detect it, and put it in. 

    For large infrastructures or complex networks, it can be more difficult. It can take as long as a day to get it all set up and running or it could even take a week.

    One of the joys of SCCM is that one person could easily maintain it but we have two people from the service desk.

    What's my experience with pricing, setup cost, and licensing?

    They are always changing their price model, which I don't like. It would be better if they didn't keep adjusting their price model.

    The price model is different for every client. It depends on the corporation, the company's subscription balance, and how many machines they have. For us, it fluctuates. 

    Some clients have a smaller infrastructure, and for those with large infrastructures, it will cost them more. Others will also have multiple versions of it for backup and failovers.

    Which other solutions did I evaluate?

    I was looking for a comparison to see if I want to propose them to some of my clients.

    What other advice do I have?

    If you are implementing from new, go with Intune directly, don't use the on-premises version.

    With the transitioning state to the cloud versions, I would rate SCCM a seven out of ten.

    They have handled desktops very well but they haven't transitioned servers very well.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    it_user1619235 - PeerSpot reviewer
    Lead System Administrator at a educational organization with 1,001-5,000 employees
    Real User
    Jul 14, 2021
    Not user-friendly, the reporting needs improvement, and it can't be managed by one person, but it's stable
    Pros and Cons
    • "It's a stable product."
    • "SCCM does not scale well, which is one of the reasons we are not going to continue to use it."

    What is our primary use case?

    We use this solution for image and software deployment.

    What needs improvement?

    It wasn't very user-friendly.

    The reporting is not very good.

    It was hard to effectively manage with one person.

    For how long have I used the solution?

    I have been using SCCM for ten years.

    We have version 2012.

    What do I think about the stability of the solution?

    It's a stable product. In terms of our experience with any bugs, glitches, or crashes there were not more than what is normal for Microsoft.

    What do I think about the scalability of the solution?

    SCCM does not scale well, which is one of the reasons we are not going to continue to use it.

    We have six people in our organization who are using it.

    How are customer service and technical support?

    I have not had any contact with technical support.

    Which solution did I use previously and why did I switch?

    Previously, I did not use another solution. SCCM was the only one that we used while I was there.

    How was the initial setup?

    The initial setup is complex.

    You need more than one person to manage the environment.

    Which other solutions did I evaluate?

    We are currently evaluating some EDR alternatives.

    What other advice do I have?

    I would not recommend using this solution. I didn't really like anything about it. In general, I am not a fan of Microsoft.

    I would rate SCCM a four out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1580574 - PeerSpot reviewer
    Associate Director at a consumer goods company with 10,001+ employees
    Real User
    Jun 11, 2021
    Stable with good administration and excellent scalability
    Pros and Cons
    • "Technical support is very helpful and very responsive."
    • "Technical support has been amazing."
    • "It is a bit of an old and outdated product."

    What is most valuable?

    The administration of the solution is very helpful.

    It offers many of the same features other solutions would offer. It's very similar in scope.

    The solution has been very stable over the years.

    The product is capable of scaling.

    Technical support is very helpful and very responsive.

    What needs improvement?

    It is a bit of an old and outdated product.

    The cloud would have been the best improvement and already Microsoft is looking into it. They are moving into the cloud and all it will make the product better. There's a roadmap in place, from what I understand. We'll move ahead toward whatever Microsoft decided to deploy.

    The solution is mainly used for client management and software deployment. However, there maybe should be a more self-service experience. Microsoft may be addressing it in their cloud-native solutions, as currently a lot of administrative tasks are still needed. Automation would be helpful in those cases. If they could add more automation, that would be ideal.

    For how long have I used the solution?

    I've used the solution for the last eight to ten years or so. It's been almost a decade. I've worked with it for a long time. 

    What do I think about the stability of the solution?

    The solution offers good stability. there are no bugs or glitches. It's reliable. It doesn't crash or freeze. The performance overall has been very good.

    What do I think about the scalability of the solution?

    A company can easily scale this product if they need to.

    How are customer service and technical support?

    Technical support has been amazing. It's Microsoft and their bread and butter is understanding their product. They built this technology and therefore can offer amazing support. At any level, for any questions, they can support you. We've very satisfied with the level of assistance they've provided.

    Which other solutions did I evaluate?

    I've also evaluated VMware, which would be a good option for companies that are not dealing with a lot of Microsoft applications.

    What other advice do I have?

    We're just a customer and end-user.

    We use the latest version of the solution. I can't speak to the exact version number.

    I'd rate the solution at a ten out of ten. It's an incredible product.

    I would recommend other companies to go ahead with whatever the latest cloud option is on offer. That is due to the fact that there is no SCCM as a product now. They have already transformed it into Microsoft Endpoint Manager

    If a company is heavy on Microsoft products, like Office 365, this is the right tool, however, if not, if they are not a Microsoft centric organization, then maybe they can explore VMware as well. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Information Security Officer with 11-50 employees
    Real User
    May 30, 2021
    Has good collaboration with Patch My PC which allows us to do patchwork
    Pros and Cons
    • "We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."
    • "In spite of us being a premier customer, we find the support unsatisfactory."

    What is most valuable?

    The product is quite good. We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patchwork.

    What needs improvement?

    While the solution is quite good, it can be difficult to understand the logic of this product when it comes to software inventory.

    Upon examination of the on-premise and Azure environments, I feel that SCCM could be more flexible.

    While the issue of documentation is not exclusive to SCCM, it can be improved. When it comes to Microsoft Office suite, it is not always clear to where the articles have been moved and the use of a built-in searching giant to find their whereabouts is not always a possibility. When the article is moved to a new location, it can make it challenging to find what I deem to be useful or interesting. 

    For how long have I used the solution?

    I believe we started using SCCM in 2003.

    How are customer service and technical support?

    Microsoft technical support used to be better. In spite of us being a premier customer, we find the support unsatisfactory. The qualifications are not at issue, but the excessive time it takes for them to react, investigate and provide us with answers is.

    When it comes to technical support, it is a crapshoot. I know how Microsoft works from the inside, as we used to work for the company. There are times when we will speak with a person who is really qualified and interested in helping and the case can be closed in the course of a single remote session or call.

    At other times the ticket is apparently not rotated to the right person. In such cases, we will encounter someone who is merely being polite, towards the end of keeping the customer engaged but without the ability to help. 

    What's my experience with pricing, setup cost, and licensing?

    Pricing is not in my work description and is left up to management and my colleagues. 

    What other advice do I have?

    Since I cannot think of anything in need of improvement concerning SCCM, I would rate it as a ten out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Infrastructure and Networks at a financial services firm with 10,001+ employees
    Real User
    Apr 11, 2021
    Reliable, scalable, easy to install, and has good support
    Pros and Cons
    • "The scalability to deploy the package."
    • "It is a scalable product and we have 1,000 users in our organization with plans to continue using this solution."
    • "The App to upgrades to the server needs to be improved."

    What is our primary use case?

    We use this solution to deploy all of the packages to the workstations.

    What is most valuable?

    The scalability to deploy the package.

    What needs improvement?

    The App to upgrades to the server needs to be improved.

    For how long have I used the solution?

    We have used SCCM for a couple of years.

    We are using the latest version.

    What do I think about the stability of the solution?

    It's a stable solution.

    What do I think about the scalability of the solution?

    It's a scalable product. We have 1,000 users in our organization.

    We have plans to continue using this solution.

    How are customer service and technical support?

    Technical support is fine. We have no issues with support.

    How was the initial setup?

    The initial setup is straightforward. It's easy for us.

    We have a team of four to deploy and maintain this solution.

    What about the implementation team?

    We completed the installation ourselves.

    It took one week to deploy and customize it.

    What's my experience with pricing, setup cost, and licensing?

    We have to pay for a license.

    What other advice do I have?

    I would recommend this solution to others who are interested in using this solution.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Specialist (US IT Recruiter) at MOURI Tech
    Real User
    Apr 7, 2021
    A systems management software good detailed descriptions, but dependency relationships could be better
    Pros and Cons
    • "It uses detailed descriptions of the workstations, and that is good for me."
    • "Basically, my requirement was to get the data from wherever it was available within the organization, and SCCM helped identify how many computers we had, what software was loaded on it, what different types of data were available, and so on, which helped us a lot when it came to extracting the data."
    • "I want the system to provide some dependency relations. I would also like to see the relationship between different machines."
    • "I think SCCM can improve whatever details they shared with the integration partner. There was a lot of junk software and data."

    What is our primary use case?

    We use SCCM to access user data.

    How has it helped my organization?

    Basically, my requirement was to get the data from wherever it was available within the organization. SCCM helped identify how many computers we had, what software was loaded on it, what different types of data were available, and so on. It helped us a lot when it came to extracting the data.

    What is most valuable?

    It uses detailed descriptions of the workstations, and that is good for me.

    What needs improvement?

    I think SCCM can improve whatever details they shared with the integration partner. There was a lot of junk software and data. There should be flexibility to allow us to extract the data we require. In other words, the flexibility of accepting the specific data that we are looking for.

    I want the system to provide some dependency relations. For example, you have a laptop, and you start working on it. If I can be informed that you're using the laptop at work, other machines that are dependent on this laptop will be able to provide that dependency relationship. I would like to see the relationship between different machines.

    For a small-scale industry, the storage capacity is good. However, the performance and storage capacity could be better.

    For how long have I used the solution?

    I have been using SCCM for a while as part of an integration project.

    What do I think about the scalability of the solution?

    We are running almost 5,000 machines, and it was working fine from a performance perspective. 

    How are customer service and technical support?

    Technical support is good.

    How was the initial setup?

    The initial setup was straightforward and took us about a week to deploy this solution. The strategy was simple. We just had to do it in the same plugin, and we actually did learn on the job each day.

    What about the implementation team?

    We used an integrator, and we still use them regularly or even daily. We might use them for other integrations as well.

    What other advice do I have?

    I would tell potential users that SCCM is a good solution if their focus is on the number of computers and laptops they have in the company.

    I used it for the first time, and it was good. But users should know what kind of databases they are using and if the integration has sufficient rights to access that data.

    On a scale from one to ten, I would give SCCM a seven.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1521246 - PeerSpot reviewer
    Senior Engineer - IT Security Systems at a transportation company with 10,001+ employees
    Real User
    Mar 23, 2021
    A highly-scalable solution that allows us to test out VMs
    Pros and Cons
    • "The ability to make collections and deploy to them has been great."
    • "I really like SCCM."
    • "The ability to integrate MDM would be great."

    What is our primary use case?

    We use this solution to test out VMs.

    What is most valuable?

    The ability to make collections and deploy to them has been great.

    What needs improvement?

    The ability to integrate MDM would be great.

    For how long have I used the solution?

    We just set up our lab, so we've only been using this solution for three months.

    What do I think about the stability of the solution?

    So far, we've had no issues with bugs or glitches. 

    What do I think about the scalability of the solution?

    SCCM is highly scalable.

    How are customer service and technical support?

    I have not had to contact technical support.

    How was the initial setup?

    As someone who is quite familiar with IT, the initial setup was quite straightforward. It would definitely be complicated if you're not familiar with IT.

    What's my experience with pricing, setup cost, and licensing?

    Presently, I am using a free trial version. 

    What other advice do I have?

    I really like SCCM. I am constantly learning new things all the time. So far, it seems pretty straightforward.

    It's a good product designed for medium to large-sized environments that need to automate their deployments and set them in an organized manner.

    Overall, on a scale from one to ten, I would give this solution a rating of eight.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.