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reviewer1505493 - PeerSpot reviewer
Systems Engineer at a educational organization with 11-50 employees
Real User
Easy to use, easy to install and deploys quickly, but it's not stable and it needs to be more robost
Pros and Cons
  • "It is easy to install, and quick to deploy."
  • "The database should be made to be more stable and robust, but not so much the configuration."

What is our primary use case?

In most cases, it is used by us to deploy software or manage configurations of certain applications.

We are pushing the WSUS updates through it and getting the normal systems grouping. 

You can do your software package through it and you can create and run scripts.

What needs improvement?

The database should be made to be more stable and robust, but not so much the configuration.

I am not sure if it is just bad administration and maintenance, but it fails quite a lot.

For me, it's the database, or maybe it's the maintenance overhead. It could be that it requires a lot of maintenance. If you don't maintain it, things could go wrong, this is my assumption.

For how long have I used the solution?

We have been using this solution for a couple of months.

We are using the latest version.

What do I think about the stability of the solution?

It is not always stable. When it works it works, but It has a very sensitive database and it almost always crashes when we use it, especially if you don't take care of it.

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What do I think about the scalability of the solution?

I can't really say that the scalability is good or bad because I haven't had to do much of it.

Which solution did I use previously and why did I switch?

I have never used any other similar product.

How was the initial setup?

It is easy to install and quick to deploy.

We have admins to maintain this solution.

Which other solutions did I evaluate?

We didn't really evaluate other products.

We are more of a Microsoft house. It works out better to use these products.

What other advice do I have?

As I have not used any other product, I can't say that I would or wouldn't recommend SCCM. If there is anything better, I would like to know.

It works, but the database fails almost every time. I would rate SCCM a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Works at a computer software company with 1,001-5,000 employees
Vendor
Stable with an easy initial setup and good batch management
Pros and Cons
  • "The initial setup is fairly straightforward."
  • "The solution is a bit heavy on the sources such as RAM or CPU and the software needs to be a bit lighter."

What is most valuable?

The new CMD features are excellent. It is like a cloud environment gateway. 

The batch management is very helpful. The software deployment happens in there. 

There are many features relevant to many of our clients.

The initial setup is fairly straightforward.

What needs improvement?

The interface needs to be a little bit simpler. Right now, it's a bit hard to navigate with ease.

The integration capabilities could be better. They need to expand this aspect of their product.

The solution is a bit heavy on the sources such as RAM or CPU and the software needs to be a bit lighter.

SCCM does not support Linux and Unix. That has been deprecated and is no longer there. 

It would be ideal if the solution came with more features supporting Mac, then it would be a better product.

What do I think about the stability of the solution?

The solution is quite stable. We haven't really dealt with bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

You can scale it up if you need to. You can add the client servers, for example. I've had multiple primary sites that I get as I go. A company that needs to scale can do so with relative ease.

We deal with companies that are often medium-sized or enterprise-level.

How are customer service and technical support?

The technical support is good. It's provided by Microsoft and we have lots of cases with Microsoft. They have been able to support us effectively so far. We're satisfied with the support so far.

Which solution did I use previously and why did I switch?

SCCM has been the only product that we have worked on. We haven't used anything else. We haven't worked with BigFix or anything like that.

How was the initial setup?

The initial setup is easy. It's not overly complex. That said, anyone who's doing it needs to be a bit clever. It's not for people with little technological background. There is a bit of research required. You need to learn a bit about the product for effective deployment.

What about the implementation team?

We handle the deployments for clients.

What's my experience with pricing, setup cost, and licensing?

I don't deal with the pricing. I'm not aware of the costs in general. I can't say if it's reasonable or expensive. It's not my area of expertise.

Which other solutions did I evaluate?

I haven't really evaluated other solutions. However, I just received a proposal from one of our sales associates, and the company had BigFix. They were trying to move on to SCCM. They had some questions regarding whether the same features would be available in SCCM or not. That's the reason I went to do some comparisons.

What other advice do I have?

We are Microsoft partners. I'm a consultant. This solution is being used by my client's companies.

We are using the latest version of the solution, which is 2010.

I would recommend SCCM based on the requirement of the customers. However, if they are looking for Unix and Linux support, which is no longer in SCCM, I'd recommend BigFix. That solution is better for Unix and Linux.

Anybody who wants to implement SCCM should do some research online, depending upon what features they want. Once they see that SCCM will be able to manage, will be able to resolve their issues, they should choose it. However, they need to look for a partner, a Microsoft partner, that can take help from them for deployment purposes.

I would rate the solution eight out of ten. If the product used less resources, I would rate it higher

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Microsoft Configuration Manager
June 2025
Learn what your peers think about Microsoft Configuration Manager. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
Développeur at a tech services company with 11-50 employees
Real User
Does the job, meets our needs, and makes deployment easier
Pros and Cons
  • "It does the job and meets our needs. With everybody working remotely these days, we are using this solution to deploy everything. The deployment of PCs is easy."
  • "It should provide the ability to remotely connect to mobile devices. There are some solutions that are doing that, but with Microsoft Intune, the only way to remotely connect to devices outside the organization and mobile devices is by using TeamViewer. It is pretty strange for a big company like Microsoft to not have something for that."

What is our primary use case?

We are using Microsoft SCCM as the deployment platform for our environment to deploy laptops and PCs for the help desk technicians. We also use it to deploy applications and servers and provide some reports to the organization about what is currently deployed. We are using its latest version.

How has it helped my organization?

We do not have a big IT department, so it solves a major part of our problems and makes it easier to deploy applications, servers, PCs, etc.

What is most valuable?

It does the job and meets our needs. With everybody working remotely these days, we are using this solution to deploy everything. The deployment of PCs is easy.

What needs improvement?

It should provide the ability to remotely connect to mobile devices. There are some solutions that are doing that, but with Microsoft Intune, the only way to remotely connect to devices outside the organization and mobile devices is by using TeamViewer. It is pretty strange for a big company like Microsoft to not have something for that.

What do I think about the stability of the solution?

It is stable. When the applications are set up correctly, we didn't face any major problems. Most of the problems are related to DNS and other things that are outside of SCCM. They are not related to SCCM.

What do I think about the scalability of the solution?

Currently, our business is really stable, and there is no need to increase the devices in our organization. We have six technicians who are using it currently.

How are customer service and technical support?

We are not using any tech support outside our organization. We are handling it internally.

Which solution did I use previously and why did I switch?

I have used some solutions in the past, but in our organization, there was no centralized management application before SCCM.

How was the initial setup?

It is not hard to deploy and manage, but you need some knowledge of what you want to do. SCCM is strictly based on the specific configuration of the network. Therefore, you need to know the network configuration and how to use Microsoft Active Directory. If you have made a bad choice at the beginning, it will be hard to roll back and redeploy it. It works well when the environment is well configured. It doesn't really work well when the corporate network is not as good as it should be.

What's my experience with pricing, setup cost, and licensing?

Its price is okay because it is part of our licensing.

What other advice do I have?

I would recommend having someone to help with the deployment because the success of its deployment depends on the experience of the people who are deploying it. If you don't have enough experienced people in the internal IT department, it would be helpful to have a consultant from outside the organization to assist you.

I would rate SCCM an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1475949 - PeerSpot reviewer
System Engineer
Real User
Scalable with good management and an excellent set of features
Pros and Cons
  • "The solution has a very good set of features."
  • "The analysis is something that can be integrated. Their report analysis can be improved a little bit due to the fact that most of the time complaints policies are saved by the admins. It's something that we need to look into and search for."

What is our primary use case?

We primarily use the solution for patch management.

What is most valuable?

The solution may be one of the top products from a management standpoint. It's excellent.

The solution has a very good set of features.

Its capabilities are quite robust.

What needs improvement?

Sometimes the time it takes to find the fault is a bit too long. The resolution time needs to be shortened quite a bit. There are just some analysis errors that need to be cleared up quicker in general. Otherwise, data blocks and the firewall can be affected unnecessarily.

The analysis is something that can be integrated. Their report analysis can be improved a little bit due to the fact that most of the time complaints policies are saved by the admins. It's something that we need to look into and search for. It would be nice if there was just a cohesive report of what was saved, etc. 

For how long have I used the solution?

I've been working with the solution for about two and a half years at this point.

What do I think about the stability of the solution?

The stability is very good. We don't have any issues with it. It's very reliable. I'd give it five stars.

What do I think about the scalability of the solution?

The solution is scalable. We do have options to integrate other products as well. You want to combine your MDM solution with SCCM, for example. Scalability is something I would give them five stars for.

As admins, we do have rules for distributing. Basically, to manage inventory on all those steps. In our current organization, we are connected to approximately 300 million servers.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. Previous to initiating the use of SCCM, everything was pretty much a manual process.

How was the initial setup?

The initial setup is not complex. I believe it is very straightforward. You can choose to do it manually or you can do it via an automation feature that is available to push everything for you. 

Depending upon how big your organization is, how the sites are spread across mainly on physical entities, on logical entities, the installation and the detection will not take much time. In most cases you can have it configured in five to ten minutes in order to detect once the reporting gets updated. That said, if there are different geographical locations, the entire process can take a day or so. 

What was our ROI?

I've had to reach out to technical support in the past and I'm satisfied with their level of service. They are very knowledgeable and responsive.

What other advice do I have?

We're just a customer and an end-user. We don't have a business relationship with SCCM.

Overall, I would rate the solution at a seven out of ten. We've been mostly satisfied with it as a product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1324437 - PeerSpot reviewer
Sr. System Admin at a manufacturing company with 501-1,000 employees
Real User
Good interface, easy to use, and reliable in terms of distribution and getting the report
Pros and Cons
  • "It is a very good solution. It has a good interface and is easy to use. On top of that, it is very reliable in terms of distribution as well as getting the report."
  • "Its client interface should be more accessible, and the notifications should be more customizable from the console. It should be more user friendly and have some kind of customized notifications so that we can use it on the client side. These are the reasons why we restricted its use only for the server environment and didn't use it on the client side."

What is our primary use case?

We have just implemented a patch management solution. We are using SCCM for the server. For the client or endpoint, we are using a different product called Ivanti.

What is most valuable?

It is a very good solution. It has a good interface and is easy to use. On top of that, it is very reliable in terms of distribution as well as getting the report.

What needs improvement?

Its client interface should be more accessible, and the notifications should be more customizable from the console. It should be more user friendly and have some kind of customized notifications so that we can use it on the client side. These are the reasons why we restricted its use only for the server environment and didn't use it on the client side.

What do I think about the scalability of the solution?

I cannot say anything about its scalability at this time. We are still exploring this solution. We are using SCCM for the server, so only IT people use it or log into it. In terms of nodes, about 500 nodes are using the product effectively.

How are customer service and technical support?

I have not been in touch with Microsoft in terms of support for this solution. We are good. We do have people who get support from Microsoft for any issues, but I don't remember facing any issues recently on the SCCM front. We did have a call with Microsoft because SCCM was not supporting some applications on the patch upgrade front, and we wanted to explore and know future trends. 

How was the initial setup?

It is easy.

What other advice do I have?

We are still exploring this solution, and we haven't yet explored all the features.

I would rate SCCM an eight out of ten. It just needs a better user interface and some kind of customizations because currently, they are very limited.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1468257 - PeerSpot reviewer
System Engineer at a tech services company with 201-500 employees
MSP
Full featured and stable but limited support for one operating system
Pros and Cons
  • "SCCM does everything from A to Z for a Windows operating system."
  • "They need to improve the support for the Mac operating system."

What is our primary use case?

SCCM does everything from A to Z for a Windows operating system. It provides a full-featured deployment for Windows-based systems from the setup screen.

How has it helped my organization?

It has reduced a lot of burden from external and internal IT teams, where they have to build systems individually.

What is most valuable?

There are many features that are useful, I will mention a few of the primary ones. You have a tool that enables you to build an operating system image and deploy it to a number of devices, system patching, application deployment, compliance checking, thorough documentation for installation and it has the ability for easy policy assignment management.

What needs improvement?

SCCM supports the Windows operating system well: however, there is minimal support for Mac and none for mobile devices. Organizations that do not just go with a single operating system, having the flexibility to support more operating systems and devices would be an added advantage. This would allow them to stand out from other products on the market.

For how long have I used the solution?

I have been using the product for approximately two years.

What do I think about the stability of the solution?

The solution is stable enough to manage your Windows operating system.

What do I think about the scalability of the solution?

We use the solution for a user base of approximately 500. It is scalable.

How was the initial setup?

I would say it's a bit complex. There are prerequisites which you have to install first before installing SCCM. You need a server in place, a SQL database and some other software installed separately, for example, Management Studio.

What about the implementation team?

We had experienced before allowing us to install the solution ourselves by following the documents provided. It usually takes five to six hours. The time is all depending on the hardware configuration on the server and if there are good hardware installed. It could take much more time if the setup is not good or if you are new to installing these type of solutions.

What was our ROI?

We have had a lot of issues with Mac application deployment support. They need to improve the support for the Mac operating system.

What's my experience with pricing, setup cost, and licensing?

There are a few licensing required. When you purchase the SCCM licence the SQL server license is included. When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools.

What other advice do I have?

Compared to other tools I would recommend SCCM as a good solution for Windows systems only for managing your systems because it provides support for server operating system as well, rather than only for the client's operating systems.

I would rate SCCM a nine out of ten but since their support for other operating systems other than Windows is limited, I rate them overall, a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Information Technology Lead at a construction company with 10,001+ employees
Real User
Works well with Windows, very stable, and can scale well
Pros and Cons
  • "The main, clear valuable feature is updating the latest, patches and updates from Windows. This is the main feature we really utilize a lot."
  • "Devices like smartphones and tablets are managed very well on VMware, however, they are absent in SCCM. I could configure iPad from the VMware site and it was done very easily. It should be just as possible on SCCM."

What is our primary use case?

Our main use is, first of all, to update the patches and to push the patches from SCCM, to check systems software, and to see which software is installed along with the systems. These are the major three things that we use on SCCM. 

We are on the endpoint side. We just ensure that the SCCM agent is installed appropriately. 

I have an on-site server also. There are the primary servers, and then there are site servers of SCCM. I have a site server also. With the site server, I have to make sure it is working and there is no hardware level or any other issue on these machines. This site server is replicating with the main servers in our data center. 

Due to the fact that we have different sites in different locations including the UAE, Oman, and other sites, there are other site servers, that are replicating with the main servers. They may be taking other information from SCCM as well.

What is most valuable?

The main, clear valuable feature is updating the latest patches, Software distribution, remote control and computer inventory. This is the main feature we really utilize a lot.

What needs improvement?

The main SCCM lacks some things, which they incorporated into Microsoft Intune. When I evaluated these two products, one from VMware Workspace One and one from Microsoft, I found that there is something missing in SCCM, which is available and works very well in VMware Workspace One. SCCM should work to add these features into their service offering.

For example, devices like smartphones and tablets are managed very well on VMware Workspace One, however, they are absent in SCCM. I could configure the iPad from the VMware Workspace One cloud and it was done very easily. It should be just as possible on SCCM.

For how long have I used the solution?

I've been using the solution for three to four years.

What do I think about the stability of the solution?

It's constantly running alongside computers. When they are on, SCCM is on. It's a stable product. There aren't issues with it crashing or getting glitchy. There is no issue, we have not faced any issue with SCCM.

What do I think about the scalability of the solution?

Everyone in our organization uses SCCM, as it's on all of the device endpoints. There are two to three people that have access to the SCCM  servers. 

The scalability is very easy. If a company needs to expand it to more endpoints they can do so easily.

How are customer service and technical support?

Initially, when we were installing the agent originally, we did run into a few issues. We found SCCM was not installed on a few computers or servers during installation. We had to get some help to deal with those problems and getting SCCM installed correctly. We figured out the requirements. Now it's working fine. 

That was just initially. We do not spend a lot of time with SCCM now. Whenever we have a new computer connect with our networks, within two minutes it starts working. There are no more issues. Therefore, since implementation, we haven't really had to call them.

Which solution did I use previously and why did I switch?

We were not previously using any other solution. SCCM was our first.

How was the initial setup?

I did the configuration of SCCM from scratch, however, I did not configure the VMware Workspace One as it was installed on cloud. I basically just did it for an evaluation to have a taste of VMware Workspace One.

Therefore, I don't know about the level of complexity or if it's easy or it's difficult in VMware Workspace One. In SCCM, however, there were some issues which I had to search and get assistance with and there were some issues that I resolved. I would describe it as somewhat complex. It was not so simple that anyone can do it.

For me took me three to four days to configure it and set it up in perfect working condition. That was mostly due to the fact that I took some time to research the issues I came into contact with.

The main production server is in our data center in Pakistan and production site server in Qatar and UAE, and their configuration is performed by a team in corporate office in Pakistan

What's my experience with pricing, setup cost, and licensing?

I'm more interested in features, which is where I spend most of my research time with products. I don't really get into pricing. I'm not sure of the exact price. I can't say if it's cheaper or more expensive than other options.

Which other solutions did I evaluate?

I've considered evaluating VMware WorkspaceOne, however, their product is limited when users are just trying them out.

What other advice do I have?

We are at an endpoint site. The servers that are in our data center.  I don't know which exact service-side version we are using at our data center.

I would recommend SCCM to others. I've used it from scratch and with the new features, especially Intune. I do recommend the SCCM, especially in the Microsoft environment.  VMware Workspace One is also good, from what I understand. The issue is they give very limited trial features. If they would give I full fledged trial base version of the VMware Workspace One, it would be easier for someone to completely evaluate the two. Microsoft gives you a six month evaluation period, for example. That's a lot of time to get to know the system. 

SCCM, therefore, is the best that I can tell, as I've been able to evaluate it fully. Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1260267 - PeerSpot reviewer
Senior System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Stable, scales well, and the technical support team works quickly
Pros and Cons
  • "The most valuable feature is the scalability."
  • "The deployment process is lengthy and should be quicker to complete."

What is our primary use case?

I am a system administrator and I use the System Center Configuration Manager for test deployment and Windows update.

What is most valuable?

The most valuable feature is the scalability.

What needs improvement?

If you need to reboot the system during Windows Update, it can take a long time.

The deployment process is lengthy and should be quicker to complete.

For how long have I used the solution?

I have three years of experience with SCCM.

What do I think about the stability of the solution?

I haven't had any problems with stability.

What do I think about the scalability of the solution?

This is a scalable product. We have approximately 1,000 users and we plan to continue using it into the future.

How are customer service and technical support?

The technical support from Microsoft is fast,

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup was not easy. It takes about half an hour to install, and then it has to be configured. The deployment will take approximately six hours in total.

What about the implementation team?

I deployed it myself.

What other advice do I have?

In summary, this product works well and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.