What is our primary use case?
We use it to manage our enterprise desktops and laptops. Most of our enterprise computers are managed using this platform, but we also include some mobile devices. It allows us to manage our desktops effectively with policies in place. I estimate that over 50% of our laptops are managed using this platform.
What is most valuable?
Endpoint Manager is valuable to our organization because it allows us to connect to our enterprise from remote locations securely. The most useful feature is its robustness and scalability. It is highly scalable and flexible, allowing us to use it in various environments. Additionally, we can specialize the policies related to each device group. This ensures that each group has access to the applications they need for their work and non-work hours.
What needs improvement?
Microsoft Endpoint Manager has incompatibility issues with some Linux versions and most of our programmers are using Linux operating systems. This creates a challenge for administrators in terms of managing the Linux operating system. For example, Fedora and Kali Linux are two of the most popular Linux distributions among developers, and so policies need to be fine-tuned to work properly on these systems. The solution should be more compatible with different versions of Linux.
For how long have I used the solution?
I have been using Endpoint Manager for two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
The solution is highly scalable.
How are customer service and support?
The technical support is awesome.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before switching to Microsoft Endpoint Manager we used a trial version of ManageEngine, but it was very costly compared to Microsoft Endpoint Manager. We switched because we already had the Microsoft Developer ecosystem in our environment, and we got it at a really low cost being a bundled product. Manage Engine is a worldwide solution that specializes in endpoint management. It is on the same level as Microsoft, but Microsoft has an upper hand in terms of budget.
How was the initial setup?
The initial setup is straightforward. We had a team of three people that configured and deployed Microsoft Endpoint Manager.
We deploy this software in our endpoint computers, most of the staff computers and laptops, as well as 50% of the staff laptops that are signed out. We are also trying it on some mobile devices to see the results before rolling it out to all mobile devices.
What about the implementation team?
The implementation was completed in-house.
What was our ROI?
We have seen a great return on investment using the solution through time saved. Most of our enterprise computers are equipped with advanced features and internet access is for the most part open. To increase the working throughput of staff and employees, we use endpoint managers with reduced fees and separate policies to ensure they only have access to useful applications during working hours. This has actually increased productivity in terms of time saved.
Microsoft Endpoint Manager also provides a return on investment by helping us save money. For example, if we want to deploy other solutions, we would have to subscribe to them. And some of those solutions are hardware-oriented, while others are software-oriented. By using Microsoft Endpoint Manager, we can save money by purchasing these solutions together.
What's my experience with pricing, setup cost, and licensing?
Microsoft provides a steep price for their enterprise products, but they offer very competitive pricing for their legacy customers. We have been using Microsoft products for the past six to seven years and have found that the cost is considerably less than if we were to purchase a single product. For example, ManageEngine is passed on to us at an individual price, which makes the overall cost much higher.
What other advice do I have?
I give the solution a nine out of ten.
Maintenance is required for some client requests because a few of our cases involve clients reporting issues with their applications. We need to maintain their laptops because they usually run into issues while running other applications. However, in the case of personal computers, there is no problem. We can maintain them with only 20% of the typical maintenance requirements.
I would recommend that everyone try out the Endpoint Manager solution from Microsoft. It is a great product because it integrates well with Microsoft products, which most organizations use. This reduces the number of integration and troubleshooting problems. Even if Microsoft products are not used in an organization, I still recommend this product. Other solutions are available but there may be some integration and troubleshooting problems.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.