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ECM Technical Consultant at a tech vendor with 10,001+ employees
Real User
Top 20
Aug 11, 2025
Collaboration thrives with improved support quality needed
Pros and Cons
  • "Microsoft OneDrive for Business is easier to use because it has all the tools integrated with SharePoint and Teams, and Microsoft Office is already inside the office, making it the least problematic to implement."

    What is our primary use case?

    I use Microsoft OneDrive for Business for synchronization of different projects and my own drafts.

    OpenText is more related to compliance and regulation, so they have better tools in terms of safeguarding the life cycle of records, security, and synchronization with record management to make sure retention schedules are kept up to date. For organizations that are heavily regulated, that would be an offering in terms of compliance and regulation.

    What is most valuable?

    The sharing and co-authoring features in Microsoft 365 are the main valuable features.

    Document control is basic to ensure everybody is working with the ultimate source of truth.

    The viewer with redaction and annotations is pretty good, and document generation is useful.

    What needs improvement?

    First-level support quality needs improvement.

    When discussing record management and highly compliant organizations, OpenText has an advantage in that space, not only in Microsoft OneDrive for Business but also with SharePoint.

    The technical support for the whole Microsoft suite could be improved.

    For how long have I used the solution?

    I have been using Microsoft OneDrive for Business for more than five years.

    Buyer's Guide
    Microsoft OneDrive for Business
    January 2026
    Learn what your peers think about Microsoft OneDrive for Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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    What was my experience with deployment of the solution?

    I have done integrations from Microsoft OneDrive for Business and encountered normal technical issues, but nothing major.

    What do I think about the stability of the solution?

    So far, it is behaving satisfactorily. I do not have major concerns about it.

    How are customer service and support?

    At a high level, the technical support by Microsoft is rated at 7 out of 10.

    The quality of service varies. Sometimes it is very good, sometimes it is not as good. It depends on the person providing support.

    The main challenge with technical support stems from the complexity of the product.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I still work with OpenText.

    I have worked with many similar products, including Google Drive, Dropbox, OpenText, CoreShare, and others.

    How was the initial setup?

    The initial setup was straightforward.

    Which other solutions did I evaluate?

    Microsoft OneDrive for Business is easier to use because it has all the tools integrated with SharePoint and Teams, and Microsoft Office is already inside the office, making it the least problematic to implement.

    Integrating with third-party solutions has been smooth. We have completed a couple of integrations without experiencing significant issues.

    What other advice do I have?

    I am happy to recommend Microsoft OneDrive for Business. There is substantial help available on Microsoft sites.

    As a synchronization tool and offline tool, it serves its purpose. I do not have specific feature requests for Microsoft OneDrive for Business.

    I use it personally as well. The solution can be complex to deal with at times.

    On a scale of 1-10, I rate Microsoft OneDrive for Business an 8.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Aug 11, 2025
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    Real User
    Top 10
    Jul 31, 2025
    Extensive use highlights steady progress but hints at resource management challenges
    Pros and Cons
    • "The best features of Microsoft OneDrive for Business are its continuous improvement in terms of cloud capabilities, security features, and user experience as it's enhancing every day compared to the past."

      What is our primary use case?

      Microsoft OneDrive for Business meets scalability needs for my clients, depending on the size of their organization and infrastructure setup, and it has definitely improved a lot compared to a few years ago.

      What is most valuable?

      My experience with Microsoft OneDrive for Business is extensive as I use it personally and with the client's location workplace, related for more than 10 years, having started when it was initially named Skydrive, so I have been using this cloud service of Microsoft for around 15 years now.

      The best features of Microsoft OneDrive for Business are its continuous improvement in terms of cloud capabilities, security features, and user experience as it's enhancing every day compared to the past.

      The synchronization capabilities of Microsoft OneDrive for Business support my work much better now than before, and I would rate the current status of synchronization a four out of five based on my experience.

      What needs improvement?

      In the next release of Microsoft OneDrive for Business, I see the need for improvement in resource utilization, as there are many applications that take away memory and processing power, and I hope they can incorporate more capable search criteria for better organization, especially since sometimes the folders on my mobile versus my laptop do not align properly.

      Microsoft OneDrive for Business currently lacks AI integration for management and collaboration, which is an area of interest for me, and I have ideas on it but will share them when I get paid.

      For how long have I used the solution?

      I have been using this cloud service of Microsoft for around 15 years now.

      What was my experience with deployment of the solution?

      The maintenance required for Microsoft OneDrive for Business is okay, but I find it resource-intensive and not very user-friendly.

      What do I think about the stability of the solution?

      I would rate the stability of Microsoft OneDrive for Business an eight out of ten as it has improved significantly since I started using it from the very initial days of Skydrive.

      How was the initial setup?

      I would rate the setup of Microsoft OneDrive for Business an eight out of ten in terms of user experience, but I definitely see a lot of scope for improvement in general.

      What's my experience with pricing, setup cost, and licensing?

      Regarding pricing for Microsoft OneDrive for Business, I am absolutely happy with whatever price I am paying since I was locked into a very good deal from the beginning.

      Cost efficiency with Microsoft OneDrive for Business is very subjective, as it depends on individual charges and circumstances; from a client perspective, I sometimes advise C-level executives that it can seem a little expensive, so it varies case by case.

      What other advice do I have?

      The best features of Microsoft OneDrive for Business are its continuous improvement in terms of cloud capabilities, security features, and user experience as it's enhancing every day compared to the past.

      I absolutely recommend Microsoft OneDrive for Business to other businesses, but it always depends on how they bundle their services since businesses always look to cut costs.

      Overall, I would rate Microsoft OneDrive for Business an 8.5 out of ten because while it has certain loose ends, it is definitely good.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Jul 31, 2025
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      January 2026
      Learn what your peers think about Microsoft OneDrive for Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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      Systems services engineer at a retailer with 1,001-5,000 employees
      Real User
      Top 5
      Oct 5, 2025
      Synchronization with cloud ensures information access worldwide and simplifies initial setup
      Pros and Cons
      • "One of the best features of Microsoft OneDrive for Business is that it synchronizes the information with the cloud."

        What is our primary use case?

        In this company, we use Microsoft OneDrive for Business for around one year. The use is for storing files automatically when the machine goes down.

        If I have a local machine and lose information, when synchronized, I have my information available around the world.

        What is most valuable?

        One of the best features of Microsoft OneDrive for Business is that it synchronizes the information with the cloud.

        If I have a local machine and lose information, when synchronized, I have my information available around the world.

        Microsoft OneDrive for Business provides time saving capabilities.

        What needs improvement?

        I don't have any problems with Microsoft online products such as Word, Excel, and PowerPoint or with Microsoft OneDrive for Business, and I wouldn't change anything.

        For how long have I used the solution?

        I have used Microsoft OneDrive for Business for around two years.

        What do I think about the stability of the solution?

        Microsoft OneDrive for Business does not require much maintenance.

        What do I think about the scalability of the solution?

        Microsoft OneDrive for Business is easy to scale.

        How are customer service and support?

        Their support is good. When we need support, we contact the local support and then we contact Microsoft support.

        For Microsoft OneDrive for Business, I would rate the support a nine.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        In the past, I used WebLogic around three years ago, but at this moment, I don't use it.

        I use some Microsoft solutions, but Oracle solutions, at this moment, I do not use.

        How was the initial setup?

        Setting up Microsoft OneDrive for Business is very easy.

        The implementation of Microsoft OneDrive for Business took approximately two weeks.

        On a scale of one to ten, where ten is easy, I would score it a nine.

        What about the implementation team?

        We deployed Microsoft OneDrive for Business to the whole company, around 200 people, and the administration is handled by only two people.

        What other advice do I have?

        I am a system services engineer with Almacenes. The review rating for Microsoft OneDrive for Business is 9 out of 10.

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        Last updated: Oct 5, 2025
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        GeorgeKaravitis - PeerSpot reviewer
        Owner at a financial services firm with 51-200 employees
        Reseller
        Top 20
        Aug 6, 2025
        Provides valuable features and is improved by straightforward initial setup
        Pros and Cons
        • "The most valuable feature of Microsoft OneDrive for Business is that it is included in the standard Office 365 subscription at no additional cost, unlike other drives such as Google Drive."

          What is our primary use case?

          We are resellers and our clients use Microsoft OneDrive for Business.

          What is most valuable?

          The most valuable feature of Microsoft OneDrive for Business is that it is included in the standard Office 365 subscription at no additional cost, unlike other drives such as Google Drive.

          The cloud drive functionality helps synchronize files between devices, which saves significant time and effort.

          What needs improvement?

          When dealing with complicated folder structures or file names, there can be issues when migrating data from local storage or another vendor. Users need to run scripts to simplify names or adjust lengths. However, working directly with the drive is straightforward and trouble-free.

          For how long have I used the solution?

          I have been using Microsoft OneDrive for Business for about four years.

          What was my experience with deployment of the solution?

          After installing the application and logging in with a Microsoft account, the process is quite straightforward.

          What do I think about the stability of the solution?

          Microsoft OneDrive for Business is quite stable. We do not have any issues.

          What do I think about the scalability of the solution?

          The solution is scalable, especially when accompanied with SharePoint.

          How are customer service and support?

          Technical support from Microsoft deserves a rating of eight out of ten.

          How would you rate customer service and support?

          Positive

          Which solution did I use previously and why did I switch?

          I personally have not used other solutions, though some of my colleagues have experience with alternatives.

          How was the initial setup?

          The initial setup of Microsoft OneDrive for Business is straightforward. After installing the application and logging in with a Microsoft account, the process is simple.

          What was our ROI?

          There has been a clear return on investment through time savings and improved efficiency. The cloud drive helps synchronize files between devices, which saves considerable time and effort.

          Which other solutions did I evaluate?

          I have not personally used other solutions, though some colleagues have experience with alternatives.

          What other advice do I have?

          Microsoft OneDrive for Business offers AI features for automated sorting and predictive file organization, though these require an additional annual subscription fee.

          I would recommend Microsoft OneDrive for Business to other users.

          Overall rating: 8 out of 10.

          Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
          Last updated: Aug 6, 2025
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          Real User
          Top 20
          Jul 17, 2025
          Connectivity and speed improve collaboration and document sharing across teams
          Pros and Cons
          • "The integration aspect is very impressive; I love that I can share and appreciate the whole aspect of the product."

            What is our primary use case?

            For sharing documents and having a cloud, I use Microsoft OneDrive, and the whole dynamics, the environment, so that everyone can share the same links and all of that.

            What is most valuable?

            The connectivity in Microsoft OneDrive is excellent; the fact that we can link everything is valuable, and it's very fast as well. I'm unsure if that has anything to do with the product or the internet, but it's notably fast.

            The connectivity with different integrations in Office 365 is particularly useful.

            The integration aspect is very impressive; I love that I can share and appreciate the whole aspect of the product. It's very easy to extract information from one format to another format and use it in different parts of documents or files.

            What needs improvement?

            The interface could be more clean and more user-friendly. Though it's already user-friendly, there's still room for improvement.

            The only issue is that the interface could be more user-friendly.

            For how long have I used the solution?

            I have been using Microsoft OneDrive for probably four years.

            What was my experience with deployment of the solution?

            It's easy to install and set up.

            What do I think about the stability of the solution?

            It's stable; I don't see any glitches or performance issues.

            What do I think about the scalability of the solution?

            Microsoft OneDrive is a scalable solution.

            How are customer service and support?

            I am happy with the support, but there is always room for improvement.

            I'm satisfied with the service.

            How would you rate customer service and support?

            Positive

            Which solution did I use previously and why did I switch?

            Google Drive functions in a similar way.

            I prefer Microsoft OneDrive because it's integrated into your computer and device. I don't prefer the experience with Google Drive where it's only in one space on the internet. I appreciate being able to download it to my device if necessary.

            How was the initial setup?

            It's easy to install and set up.

            What other advice do I have?

            I wouldn't want to see new features in the product. On a scale of 1-10, I rate Microsoft OneDrive a 9 out of 10.

            Which deployment model are you using for this solution?

            Public Cloud

            If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

            Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
            Last updated: Jul 17, 2025
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            Process Design Consultant at a healthcare company with 1-10 employees
            Real User
            Top 5
            Jul 11, 2025
            Offers reliable document storage but user interface improvements are needed
            Pros and Cons
            • "The best aspect of Microsoft OneDrive is that it automatically saves all work, so users never have to worry about anything disappearing, which prevents huge headaches."

              What is our primary use case?

              We have used Microsoft OneDrive in our company for the last two years since I've been there. On a personal level, I don't use it extensively. If I'm going to use anything, I use our SharePoint where we store all of our documents.

              It's a small business with 20 people. We operate across various sectors, but our main industry is aviation.

              What is most valuable?

              The best aspect of Microsoft OneDrive is that it automatically saves all work, so users never have to worry about anything disappearing, which prevents huge headaches. It also provides a central place for everyone to access anything and everything that the company has to offer.

              Since we use Microsoft for pretty much everything, it's essential that Microsoft OneDrive integrates with all the other products, which I appreciate.

              What needs improvement?

              I believe Microsoft OneDrive could be enhanced with a better user interface. Overall, everything related to the user interface could be improved.

              For how long have I used the solution?

              We have used Microsoft OneDrive in our company for the last two years since I've been there.

              What was my experience with deployment of the solution?

              I have never had to deal with Microsoft's support.

              What do I think about the stability of the solution?

              It is relatively easy and straightforward to use SharePoint.

              We sometimes go back and use Microsoft OneDrive to revert changes that were made or recover things that were deleted in the past. It is quite useful.

              What do I think about the scalability of the solution?

              I have never had to deal with Microsoft's support.

              How are customer service and support?

              I have never had to deal with Microsoft's support.

              How would you rate customer service and support?

              Negative

              Which solution did I use previously and why did I switch?

              I am not certain about Microsoft OneDrive's history at our company. When I arrived, everything was already set up.

              How was the initial setup?

              I am not certain about Microsoft OneDrive's history at our company. When I arrived, everything was already set up.

              What about the implementation team?

              Nothing comes to mind regarding the documentation that is available or any experience with the knowledge base for solving issues.

              Which other solutions did I evaluate?

              If someone were asking for something specific, Microsoft OneDrive would be something that came to mind to recommend. While I'm not enthusiastic about recommending it, I would suggest giving it a try if they needed something similar.

              What other advice do I have?

              It is mainly going to be SharePoint that we use.

              I would need to be on my laptop to provide more specific details.

              I am not familiar with how Microsoft OneDrive is supporting any AI initiatives, such as automated tagging or searching by image.

              On a scale of 1-10, I rate Microsoft OneDrive a 7.

              If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

              Disclosure: My company does not have a business relationship with this vendor other than being a customer.
              Last updated: Jul 11, 2025
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              Consulting Manager at a tech services company with 11-50 employees
              Real User
              Top 5
              Oct 5, 2025
              Information sharing becomes seamless and accessible across devices for users
              Pros and Cons
              • "I recommend Microsoft OneDrive to others because everyone in my office uses it, the Microsoft products are in my environment, we use Microsoft, and all my customers use Microsoft, many people use Microsoft, and it is a universal tool, which is what other options may lack."

                What is our primary use case?

                We use Microsoft OneDrive for sharing information with others in the company. Sharing information is our primary use case.

                What is most valuable?

                One benefit of Microsoft OneDrive is the shared information feature. Another benefit is that you can share information across multiple devices, not just on one device.

                I am unable to provide information about how Microsoft OneDrive impacts my company positively.

                What needs improvement?

                I don't have any areas that could be improved with Microsoft OneDrive at this moment.

                For how long have I used the solution?

                I have used this product for three years.

                What do I think about the stability of the solution?

                Microsoft OneDrive is a stable product.

                On a scale from one to ten, it rates as a nine in stability.

                What do I think about the scalability of the solution?

                I would rate Microsoft OneDrive's scalability as a nine.

                How are customer service and support?

                I don't need support and have never reached out to Microsoft customer service because the Microsoft products are friendly and easy to use.

                How would you rate customer service and support?

                Positive

                How was the initial setup?

                It is not complex; Microsoft OneDrive is easy to set up.

                What's my experience with pricing, setup cost, and licensing?

                I don't know the pricing for Microsoft OneDrive as I am just an end user. In my company, another person manages this, so I don't have access to pricing information.

                Which other solutions did I evaluate?

                I rate it eight because there are other similar options in the market. In my case, I have more experience with Microsoft OneDrive as it was my first option.

                What other advice do I have?

                I am not familiar with the version control feature of Microsoft OneDrive and how it impacts document management.

                I don't use the documentation for Microsoft OneDrive; I installed it on my laptop and find it very intuitive and friendly.

                In my case, the integration of Microsoft OneDrive with other Microsoft products is just for saving information. I don't use Excel or SharePoint or any other Microsoft products.

                I don't need Microsoft OneDrive to support AI initiatives or artificial intelligence.

                I recommend Microsoft OneDrive to others because everyone in my office uses it. The Microsoft products are in my environment. We use Microsoft, and all my customers use Microsoft. Many people use Microsoft, and it is a universal tool, which is what other options may lack.

                I rate Microsoft OneDrive an eight out of ten.

                Disclosure: My company does not have a business relationship with this vendor other than being a customer.
                Last updated: Oct 5, 2025
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                Victor Bayouwa - PeerSpot reviewer
                Owner at a energy/utilities company with 10,001+ employees
                Real User
                Apr 21, 2023
                I love the backup capabilities and the offline sync
                Pros and Cons
                • "The backup capability is one feature I love about OneDrive. I also like how it syncs when you're working offline. Everything is updated once you connect again."
                • "It takes too long for OneDrive to synchronize various applications, especially when you are saving office data. It also requires too much bandwidth."

                What is our primary use case?

                We use OneDrive to share documents throughout the organization and collaborate. It is also used for backups. 

                What is most valuable?

                The backup capability is one feature I love about OneDrive. I also like how it syncs when you're working offline. Everything is updated once you connect again.

                What needs improvement?

                It takes too long for OneDrive to synchronize various applications, especially when you are saving office data. It also requires too much bandwidth. 

                For how long have I used the solution?

                I've used OneDrive for about four or five years.

                What do I think about the stability of the solution?

                I haven't had any issues with OneDrive so far. 

                What do I think about the scalability of the solution?


                How was the initial setup?

                Setting up OneDrive is straightforward and can be completed in under 15 minutes. 

                What's my experience with pricing, setup cost, and licensing?

                OneDrive's price could always be cheaper, but I think it's fair. 

                Which other solutions did I evaluate?

                We looked at other options, but OneDrive offered the best compatibility across mobile devices. It's easy to move back and forth between any mobile device and a PC. It's easy to use on the go. 

                What other advice do I have?

                I rate Microsoft OneDrive 10 out of 10. I would recommend it. 

                Which deployment model are you using for this solution?

                Public Cloud

                If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

                Microsoft Azure
                Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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                Buyer's Guide
                Download our free Microsoft OneDrive for Business Report and get advice and tips from experienced pros sharing their opinions.
                Updated: January 2026
                Buyer's Guide
                Download our free Microsoft OneDrive for Business Report and get advice and tips from experienced pros sharing their opinions.