How has it helped my organization?
It's helped with cutting costs and making access easier. People can work remotely using this product. For remote billing, it's working well.
What is most valuable?
The ability to access the computer from a remote location is great. With the Windows Server as a client, we can use more than one computer at a time.
The initial setup is simple.
It's a stable solution.
You can scale the product.
What needs improvement?
We've had issues with security breaches. The main problem is that if we are using this with the individual computer and using a remote desktop, there are some loopholes there. When I implemented this on an individual computer within two or three days it got captured.
There is a problem with the printing and sharing of this program. There is a lot of customized software leaving the market due to this. If somebody wants to run a specific program with the specific settings, they don't want full access to the computer. Then there are some problems that have to be resolved.
We'd like to have an additional control panel available in order o more easily give resources to the computers. There are a lot of restrictions and having a program panel would make things easier. It would help us set up the right access and permissions.
For how long have I used the solution?
We've been using the solution for 20 years. It's been a long time.
What do I think about the stability of the solution?
The solution is stable. If it is configured properly, then it'll not create any problems in between. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability depends on the server size. It does not scale on a personal computer, however.
How are customer service and support?
The solution can be configured in such a way that you are able to maintain it yourself. We've never had to reach out to technical support for assistance.
Which solution did I use previously and why did I switch?
For printer redirection, we are using third-party software.
We've used Citrix and VMware in the past.
How was the initial setup?
The implementation is very straightforward. If there are some problems or if clients have installation issues, that can be solved by the technician and it's very easy.
I'd rate the implementation a three out of five in terms of the ease of the process.
It does not take too much time due to the remote desktop. You just have to do some settings on the server or computer. We only need about three people to handle deployment tasks.
What about the implementation team?
I'm a consultant and an integrator. I never call up a third party to help with implementation.
What's my experience with pricing, setup cost, and licensing?
The solution is not too expensive. It's moderately priced. I'd rate it a three out of five in terms of affordability.
What other advice do I have?
We are using this and Windows Server and Windows 10 or Windows 9, whatever is available.
Normally this is a private cloud, however, right now, a lot of our customers are on AWS and they're using it from the cloud, also.
I'd advise new users to first gather good knowledge and do some planning before the implementation.
I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. integrator/consultant