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Executive Director/ Head of Innovation at a educational organization with 1,001-5,000 employees
Real User
Top 10
Apr 24, 2024
People can work from home and easily share information and effective core features
Pros and Cons
  • "It's scalable enough for our needs and very reliable."
  • "Teams component can be a bit cumbersome to use. It takes some time to get it working as expected."

What is our primary use case?

We use it for file repositories, project sharing with Teams, and most of our business intelligence work. We manage around 30 to 40 projects using these resources, mainly on SharePoint.

We use SharePoint here since we're a public university. We have access to all Microsoft platforms. Also, we use Google for email, but they're restricting access for public universities, so we're mostly migrating to Microsoft.

How has it helped my organization?

It works well and supports remote work. People can work from home and easily share information. The platform is robust enough for our needs.

What is most valuable?

We have research projects where students can connect to computers and remotely monitor long experiments, such as charging and recharging cycles of batteries. They don't need to be physically in the lab, which is a good benefit.

It integrates well with existing security and compliance measures

What needs improvement?

Teams component can be a bit cumbersome to use. It takes some time to get it working as expected, but it's fine once you get used to it.

Buyer's Guide
Microsoft Remote Desktop Services
January 2026
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For how long have I used the solution?

It is used daily in my university. 

What do I think about the scalability of the solution?

It's scalable enough for our needs and very reliable.

How are customer service and support?

Customer service and support were available whenever we needed them. It was always there. We didn't had any issue. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. It was easy to set up. 

What other advice do I have?

I would recommend it. The core features are very effective, especially for running an organization with geographically distributed people.

Overall, I would rate the solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Akos Szirmai - PeerSpot reviewer
Application Development Specialist at a consultancy with 11-50 employees
Real User
Top 5
Apr 25, 2024
Easy to use, enables remote work, and establishes a simple funnel to servers
Pros and Cons
  • "The solution is easy to use."
  • "The stability could be improved."

What is our primary use case?

I needed the solution to connect to a service. I need fixed IPs. When I'm working from home, I have a dynamic IP. One of our clients has opened a server with a fixed IP for us. We connect to the server using Microsoft Remote Desktop Services.

How has it helped my organization?

The solution makes remote work possible. It has made my life easier because I don't have to travel. I can use it from anywhere.

What is most valuable?

I did not face any problems with the product’s performance. It is stable. The solution is easy to use. The application publishing feature is simple. The tool establishes a simple funnel to the server.

What needs improvement?

The stability could be improved.

For how long have I used the solution?

I have been using the solution for 1.5 years.

What do I think about the stability of the solution?

I rate the tool’s stability a 9 out of 10.

What do I think about the scalability of the solution?

Scalability is not an issue.

How was the initial setup?

The initial setup is easy. The deployment took 10 minutes. I can do the deployment myself. The deployment was not very hard because the tool is part of Windows. We need to set up some parameters with the remote server. They are quite simple steps. I received credentials from the server operator and used them as parameters during the setup. We can reach all the physical servers using the tool.

What was our ROI?

The tool enables me to work without traveling.

What's my experience with pricing, setup cost, and licensing?

We do not have to pay for the product.

What other advice do I have?

I don't know whether setting up a two-factor authentication in the product is possible. It is quite simple to access the remote server if the setup is done properly. Overall, I rate the product a 9 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Remote Desktop Services
January 2026
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer1564452 - PeerSpot reviewer
Head of IT at a engineering company with 10,001+ employees
Real User
Mar 1, 2023
Scales well but reliability could improve
Pros and Cons
  • "The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
  • "The reliability of the solution could improve."

What is our primary use case?

The solution is a remote desktop service to connect outside our company.

What is most valuable?

The most valuable feature of Microsoft Remote Desktop Services is that it scales well.

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for approximately eight years.

What do I think about the stability of the solution?

The reliability of the solution could improve.

What do I think about the scalability of the solution?

We have approximately 60 to 400 people using the solution.

I rate the scalability of Microsoft Remote Desktop Services an eight out of ten.

Which solution did I use previously and why did I switch?

We previously used VMware and switched to Microsoft Remote Desktop Services because the price was lower.

What about the implementation team?

The initial setup of Microsoft Remote Desktop Services was done by our company.

What other advice do I have?

We are going to discontinue the use of this solution within a few months.

The newer versions of the solutions work better than the older ones.

I rate Microsoft Remote Desktop Services a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2084424 - PeerSpot reviewer
Head of Infrastructure and Application Support Department at a financial services firm with 10,001+ employees
Real User
Mar 10, 2023
Straightforward with a good user interface and an easy setup
Pros and Cons
  • "The solution works well as a remote desktop."
  • "The pricing could be better."

What is our primary use case?

We primarily use the solution for security purposes. For example, blocking copy-paste.

What is most valuable?

The solution works well as a remote desktop. 

The security is good. It can block copy-paste attempts. 

It's a straightforward product.

The user interface is good. It's just a plain Windows interface. It's easy to understand. 

It is very easy to set up.

What needs improvement?

There isn't any feature missing.

I don't like Windows too much. The whole idea of the remote desktop is nonsense in the Unix world.

The pricing could be better.

For how long have I used the solution?

I've been using the solution for 20 years. I've used it for two decades or so. It's been used by me for a long time. 

What do I think about the stability of the solution?

While the solution is stable, it is sometimes slow. I'd rate the stability at eight out of ten. It is mostly reliable.

What do I think about the scalability of the solution?

Windows isn't really scalable. I'd rate it six out of ten in terms of scalability.

We use the solution enterprise-wide. We likely have 100 people using it. We do not have plans to increase usage.

How are customer service and support?

I've never used technical support in the past.

Which solution did I use previously and why did I switch?

I have used Citrix in the past as well. I used it for different use cases. We like Microsoft for its small-scale simplicity. It is not VDI, per se. It's just a remote desktop.

How was the initial setup?

The initial setup is very simple and straightforward. The product is very simple. 

Its deployment only takes a half-day. The software makes everything very easy. you just buy the license and install it. I'm not very technical and therefore don't know all of the steps. 

One person who is knowledgeable can handle the initial setup. Typically, it doesn't require anyone with high skill levels. 

What about the implementation team?

We can handle the setup ourselves. 

What was our ROI?

The ROI isn't the best as it is a pretty expensive product. 

What's my experience with pricing, setup cost, and licensing?

You do need to pay for a license and it is expensive. We have a perpetual license. The more users you have the more expensive it can be.

What other advice do I have?

We are using the latest version of the solution. We are using the solution that comes with the Windows Server between 2019 and 2022.

I'd recommend the solution to others. 

I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
OğuzKalaycı - PeerSpot reviewer
system engineer at a recruiting/HR firm with 5,001-10,000 employees
Real User
Top 5Leaderboard
Apr 24, 2024
Shares computer resources perfectly and provides the necessary security options
Pros and Cons
  • "The tool shares computer resources perfectly."
  • "Sometimes, the updates break the system."

What is our primary use case?

The users connect to a central server and share the physical or visual server resources. They use the remote desktop environment for office documents, operations, and company-specific programs.

What is most valuable?

The solution works perfectly. The tool shares computer resources perfectly. It provides the necessary security options.

What needs improvement?

When we update the environment, we face problems sometimes, and the users cannot use the system.

For how long have I used the solution?

I have been using the solution for about 10 years.

What do I think about the stability of the solution?

The tool is stable. Sometimes, the updates break the system.

What do I think about the scalability of the solution?

The tool is very scalable. We can add and delete objects from the environment easily. We have approximately 500 users.

How was the initial setup?

The setup is straightforward. It is easy to deploy. Microsoft provides the necessary documentation, including detailed steps to install and configure the servers. The deployment process can be improved. It can be made more easier.

What's my experience with pricing, setup cost, and licensing?

The tool must be cheaper. It should provide an option to pay the license fee once in a year or once in two years.

What other advice do I have?

We don't use any support because we can easily find online documents to solve our issues. I recommend that everybody use the product. If any company wants to share one computer’s resources with many users, they can choose Microsoft Remote Desktop Services. Overall, I rate the product an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Neeraj Tiwari - PeerSpot reviewer
Student at a university with 1,001-5,000 employees
Real User
Top 5Leaderboard
Apr 24, 2024
Saves time and is convenient to use, but the stability must be improved
Pros and Cons
  • "The product saves time."
  • "The stability must be improved."

What is our primary use case?

I use the tool to switch to my company’s Windows desktop from my personal system.

What is most valuable?

The product saves time. It is convenient to use. It is a smart solution. The security is good.

What needs improvement?

The stability must be improved.

What do I think about the stability of the solution?

I rate the product’s stability a six out of ten.

What do I think about the scalability of the solution?

We have a bunch of users.

How was the initial setup?

The installation is easy. It took five to seven minutes. The solution is cloud-based.

What about the implementation team?

We can do the deployment ourselves. We install an application and connect to the server. We must provide our credentials to connect to the tool.

What other advice do I have?

People who want to use the product must do a bit of research before making a decision. We faced compatibility issues since some users were using different operating systems. So, our organization asked us to use Microsoft Remote Desktop Services. Windows is a very common operating system used all over the world. Overall, I rate the solution a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Abul Fazal - PeerSpot reviewer
Service Delivery Manager at a computer software company with 201-500 employees
Real User
Feb 22, 2023
Highly secure, easy to configure, and straightforward installation
Pros and Cons
  • "The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
  • "The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."

What is our primary use case?

We have many customers that are using Microsoft Remote Desktop Services for publishing internal applications through the services. The process involves virtualizing applications for internal and external users and making them accessible through Microsoft Remote Desktop Services and reverse proxy services. By doing so, users can indirectly access the applications without logging into the server directly. The solution is used mostly for external company users.

How has it helped my organization?

Microsoft Remote Desktop Services has helped the security posture of the organization by not exposing its internal applications. instead of giving internal direct access to their internal apps. They give access to only a secondary server with limited access to internal applications.

What is most valuable?

The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration.

What needs improvement?

The solution can improve the policies of the solution.

For how long have I used the solution?

I have been using Microsoft Remote Desktop Services for approximately 15 years.

What do I think about the stability of the solution?

The stability of Microsoft Remote Desktop Services is good.

What do I think about the scalability of the solution?

Microsoft Remote Desktop Services is scalable, we are able to have more licenses or increase the load if needed.

How are customer service and support?

The solution is straightforward and we have not had any problems needing to contact support.

Which solution did I use previously and why did I switch?

I have not used a similar solution to Microsoft Remote Desktop Services.

How was the initial setup?

The initial setup of Microsoft Remote Desktop Services is simple. It only takes a few clicks of the mouse to complete.

What's my experience with pricing, setup cost, and licensing?

The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements.

What other advice do I have?

For customers who already have the Microsoft EA framework, the license for enhancing internal security when publishing web and internal applications to both internal and external users is readily available. By using this feature, customers can ensure that their applications remain secure without compromising access to their users. This eliminates the need for direct access, thereby enhancing the overall security of their systems.

I would recommend this solution to others.

I rate Microsoft Remote Desktop Services an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
BHARAT B  SHARMA - PeerSpot reviewer
Director at a marketing services firm with self employed
Real User
Jun 6, 2022
Easy to set up and reliable, but needs an additional control panel
Pros and Cons
  • "You can scale the product."
  • "We've had issues with security breaches."

How has it helped my organization?

It's helped with cutting costs and making access easier. People can work remotely using this product. For remote billing, it's working well. 

What is most valuable?

The ability to access the computer from a remote location is great. With the Windows Server as a client, we can use more than one computer at a time.

The initial setup is simple. 

It's a stable solution.

You can scale the product.

What needs improvement?

We've had issues with security breaches. The main problem is that if we are using this with the individual computer and using a remote desktop, there are some loopholes there. When I implemented this on an individual computer within two or three days it got captured.

There is a problem with the printing and sharing of this program. There is a lot of customized software leaving the market due to this. If somebody wants to run a specific program with the specific settings, they don't want full access to the computer. Then there are some problems that have to be resolved.

We'd like to have an additional control panel available in order o more easily give resources to the computers. There are a lot of restrictions and having a program panel would make things easier. It would help us set up the right access and permissions.  

For how long have I used the solution?

We've been using the solution for 20 years. It's been a long time. 

What do I think about the stability of the solution?

The solution is stable. If it is configured properly, then it'll not create any problems in between. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability depends on the server size. It does not scale on a personal computer, however. 

How are customer service and support?

The solution can be configured in such a way that you are able to maintain it yourself. We've never had to reach out to technical support for assistance. 

Which solution did I use previously and why did I switch?

For printer redirection, we are using third-party software.

We've used Citrix and VMware in the past.

How was the initial setup?

The implementation is very straightforward. If there are some problems or if clients have installation issues, that can be solved by the technician and it's very easy.

I'd rate the implementation a three out of five in terms of the ease of the process. 

It does not take too much time due to the remote desktop. You just have to do some settings on the server or computer. We only need about three people to handle deployment tasks. 

What about the implementation team?

I'm a consultant and an integrator. I never call up a third party to help with implementation. 

What's my experience with pricing, setup cost, and licensing?

The solution is not too expensive. It's moderately priced. I'd rate it a three out of five in terms of affordability. 

What other advice do I have?

We are using this and Windows Server and Windows 10 or Windows 9, whatever is available.

Normally this is a private cloud, however, right now, a lot of our customers are on AWS and they're using it from the cloud, also.

I'd advise new users to first gather good knowledge and do some planning before the implementation. 

I'd rate the solution six out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. integrator/consultant
PeerSpot user
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros sharing their opinions.