Microsoft Remote Desktop Services Reviews

I primarily use the solution as a remote desktop. I'm using it over a VPN and SSH too.

I like how it shows the user how you can do things as a help desk service. 

It's part of the Microsoft Operating system and is free. If comes with the larger Microsoft licensing.

It's so insecure, and it's so limited. It became more limited since we cannot use the administration tools. Nothing is really working at this moment. I'm using it over a VPN and SSH too.

I've tried Microsoft's user assistance, and it's limited. 

The administrative functionality is not enough for me. I don't want the user to see what I am doing. I don't want to reveal any authorization keys or passwords. I want to be in the background, managing the desktop and using the Remote Desktop Viewer while handling best practices.

I'd like a chat function so we can talk right there in the app. It would be better than picking up the phone and guiding the users.

I'd like stronger security. 

I'd like to lock the session and take over a session so the user can just watch what I am doing and not interfere.

While the setup looks simple, in the end, it is pretty complex. 

A big upgrade would be if they stepped back from the TCP RDP port they are using and design it after an SSH tunneling and use that port since a tunnel is between two devices, and it is a very secure way to connect. The added benefit is you would also have the possibility to share local and remote resources. 

I've used the solution for a long time. I've used the product for more than seven years. I've likely used it since Windows 7.

The stability is okay, depending on the internet connection. I'd rate it seven out of ten for its general level of stability. 

Basic remote services are not very scalable. I'm trying to use InTune instead, which seems to have more of the functionality I need. 

Right now, usage is limited, and we only have ten people on the solution. It's used mainly by people who are not always in the same location. 

User support is limited. They lack documentation. However, there is a learning center at Microsoft.com, which is pretty good. 

Positive

I've used Log Meln previously. It's a lot better, yet it is quite expensive. There's also TeamViewer, which is well known, and we've used it before. Once again, with the things I do, it is expensive. As a company, you need to pay a big fee. It's not ideal for small teams. 

The solution starts off simple in terms of deployment. However, it gets complex. You have to open locked ports, and that can make your network insecure. 

The pricing is great as it's free in the larger Microsoft system. It's integrated with the operating system. For me, the licensing is a five out of five in terms of useability and affordability.

I'm an end-user. 

The solution is used on-prem with VPN tunneling and SSH. With an Azure AD connection, we can use it on the cloud. 

It's not the best, as the users can always see what you are doing, which is not always ideal. I'd rate it six out of ten.

We use the solution for accessing services in our infrastructure, and also, since it's a remote service solution, the desktop infrastructure.

I use the solution as a necessity in order to connect to some servers or to some desktop infrastructure.

The availability is very good. 

It's easy to use. New users especially find it very simple. You just connect and go.

The solution is stable and reliable.   

You can combine the Remote Desktop Services with Citrix in some form, however, not with all of the features of both. It depends on the situation.

We'd like to see more integration with other vendors. 

The solution could offer better, easier scalability. 

Technical support response times could be better. 

We've been using the solution for more than ten years. 

The solution is stable and the performance is good. It's reliable. I haven't had issues with it. There are no bugs or glitches. 

Scalability maybe should be improved. I'm not sure, with the latest version, how scalable it is. We had issues a few years ago and I worked closely with the guys that implemented them. I know that there were better products in the market on the side of scalability. It could scale a lot easier or faster.

Right now, we have about 100 people on-premises using the solution. We are a small firm. 

I don't have much experience with Microsoft services or support.

As far as I've seen, they are there. However, they are kind of slow. That said, it's not something we can generalize and say, "Well, this is Microsoft." In our experience, they are okay. 

Neutral

We use Vendor Desktop Infrastructure. We still use Citrix and we used VMware Horizon as well. 

I wasn't a part of the initial setup and, therefore, can't speak to the process. 

That said, I do not recall the team having any major issues. 

We have a team of two engineers that can handle deployment and maintenance tasks. It's good to have a few people available in case someone goes on holidays or has a day off, et cetera. 

Our team handled the implementation in-house. 

I'm not aware of the exact costs of licensing. You might have to budget a bit for maintenance, however, it's very minimal. 

We test a lot of solutions as we use a lot of different products with clients. We must remain sharp, so we spend some time looking into many options to see what would work best for each customer. 

If it's something new appears in the market, we will install it in order to see if it's okay to recommend to our customers.

We are a Microsft partner. Microsoft product is used in over 90% of the corporate environment here.

This solution is a technology implemented in our company. My position is in the IT department; I also sometimes help troubleshoot.

We tend to use the latest version. We are using both cloud and on-premises deployments.

I'd rate the solution eight out of ten. 

My current role is as an Assistant General Manager in Point Application Services. I am a global administrator for Microsoft 365. We chose this solution based on the requirements we had.

We are using Azure Virtual Desktop, this is the most valuable feature.

The product can be improved by ensuring that people can access it from anywhere and be leveraged on any kind of device virtually. We are leveraging it on some laptops and PCs, but not on mobile devices. I would like to see Virtual Desktop leverage these devices in the future.

Furthermore, I would like to be able to leverage it on other operating systems. Currently, we only leverage it on Microsoft Windows. By being able to access other technologies, companies and users can use multiple technologies.

I have been using Microsoft Remote Desktop Services for less than 3 months.

The solution is stable. We are not leveraging all the applications on Azure Virtual Desktop yet. 

We are able to scale up with Microsoft Remote Desktop. 

The support we receive from Microsoft is great.

Positive

Prior to using Microsoft Remote Desktop, we were using Citrix VDI. We are still using both solutions with different perspectives because on is leveraging on-premise and the other on the cloud.

The initial setup of Microsoft Remote Desktop Services is straightforward. By using Microsoft, you have access to the Wizard, which is helpful.

We used the Microsoft team to deploy the solution.

I am not responsible for licensing and pricing. I am aware that for Azure we do have an extra license because we are leveraging on different tenants. The first tenant is only leveraging on Microsoft 365.

The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget.

I would rate this solution a 10 out of 10.

We use the solution for support and remote access to servers.

We use Microsoft Remote Desktop Services for its convenience and remote access capabilities.

Using our Active Directory policies, we can connect again and then do remote printing and file copying. We use it on our SAP system.

The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it.

I have been using Microsoft Remote Desktop Services for 10 years.

The product is stable.

I rate the solution’s stability a seven or eight out of ten.

One or two people are using this solution.

The initial setup is simple.

We don't need to buy licenses because we are a Microsoft partner.

We use cloud remote support because we need to assist our customers. It allows them to connect from the web. It's designed to be faster but unsuitable for direct external internet connections. You must set up a VPN and password handling to effectively use it. We primarily work behind the firewall.

Integration is straightforward because it integrates well with Windows Server.

Overall, I rate the solution an eight out of ten.

We use the solution as a remote desktop. It allows us to access Windows services.

The solution offers good access to desktops remotely. It makes work easier. 

The user interface is fine. 

It offers reasonable pricing. Microsoft is very reasonable in its approach to cost.

The solution is stable.

It can scale well.

The initial setup is simple. 

It offers good centralized security features. 

The solution offers many updates. Every week we get updates.

It offers very good functionality.

The solution is not missing any features. 

It could offer better security for enterprises. They are not always on top of security.

I've been using the solution for one year.

The solution is stable If the network k is very stable, you won't have issues. I'd rate the stability eight out of ten. We haven't had any issues. 

The solution is scalable. It extends well. I'd rate it ten out of ten.

We have about five network and system administrators on the solution. If we increase resources, we may increase usage. It's very easy to increase users as necessary.

We have never used Microsoft technical support. 

The initial setup is very straightforward. 

The deployment only takes ten minutes. 

We simply need the remote server parameters in order to make the connection and finalize the setup.

We only need one technical person to deploy and maintain the product. A system admin could easily manage it. 

As long as I have the remote server parameters, I can handle the setup myself. 

We do have to pay a licensing fee. The pricing is not too expensive. It's very reasonable. 

I'd rate the solution eight out of ten. I'd recommend the solution. Microsoft of very reliable, and its remote desktop is great. However, there needs to be more security.

We primarily use the solution for remote desktop services. It can be used locally or on the cloud. It's on every single Windows machine. 

If you need a remote desktop for Windows 10, or Windows 2016, you use RDP, which is Remote Desktop Services.

The solution is great for remote into machines. 

It works fine, and it is largely issue-free.

The product is stable. 

If you are deploying it, as a VDI solution, then it is very limited.

The product is not very scalable. 

I've used the solution for 15 years.

It's quite stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

The solution scales minimally. It's not meant for scaling. 

Everyone uses the product to some extent. We do not have plans to decrease usage at this time. 

I try not to contact technical support.

Neutral

We were using Citrix, which I found to be much better.

The solution comes with the Windows Server. You simply enable the feature and begin using it. 

The solution is bundled within Microsoft products. 

I wouldn't necessarily recommend the solution to others unless they had no other choices.

I'd rate the solution five out of ten. 

The product helps assess our system.

I like the way it can assess our system. 

The features it has already serves or needs.

The initial setup is very simple. 

It is quite stable. 

The product offers good pricing.

Technical support has been helpful. 

I don't need any other new features. It works well as it is. 

We'd like them to continue to improve on security. 

I've been using the solution for quite some time. It's been around ten years or so.

This is a stable product. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. 

I'd rate the stability seven out of ten. 

Our system is on Windows, and we need to scale very little. As far as we're concerned, it scales enough for us. We have about 20 users on the solution currently.

We use Microsoft 365, and if we have any issues, we contact support that covers that. We've been satisfied overall with the level of support we get. I have no complaints. 

Positive

We are also using TeamViewer. It targets different areas from Remote Desktop. For example, it allows others to access your system - not you. They each serve different purposes. 

The initial setup is great it's very simple and straightforward. I do not find it to be complex at all. 

The pricing is good. I'd rate it five out of five in terms of affordability.

I'm a customer and end-user. 

I seldom use the product; however, for me, it works exactly as I need it to. 

I'd rate the solution eight out of ten.

I use RDS to connect our servers.

The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection.

Users have to re-enter their ID and password every time they log on, which is tedious and repetitive. It would be better if the system could save users' passwords between sessions.

I've been using RDS for around ten years.

The cloud version's scalability is better than on-prem.

Microsoft's technical support is helpful, but its speed could be better.

The initial setup is very simple.

I would rate RDS eight out of ten.