We have deployed Microsoft Remote Desktop Services for logistics, CNC, and machine shop areas. I think that is very flexible in order to provide the correct maintenance and deploy the services.
ICT Manager at a transportation company with 201-500 employees
Scalable, stable, and initial setup simple
Pros and Cons
- "Microsoft Remote Desktop Services is scalable."
- "Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
What is our primary use case?
What needs improvement?
Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for approximately four years.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is stable. However, the first stage was a bit unstable because you need to spend time in order to set up all the settings in a proper way based on the organization. The system is stable and functional when set up the correct way.
Buyer's Guide
Microsoft Remote Desktop Services
September 2025

Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Microsoft Remote Desktop Services is scalable.
You have to set up an additional remote desktop server in order to leverage the resource in terms of elaboration RAM et cetera.
We have approximately 40 people using this solution in my company.
How are customer service and support?
We work with a partner for our support.
Which solution did I use previously and why did I switch?
We have used Citrix previously and it is more stable but it's a more expensive platform.
How was the initial setup?
The initial setup of Microsoft Remote Desktop Services is easy.
What's my experience with pricing, setup cost, and licensing?
Microsoft Remote Desktop Services is less expensive than some other solutions on the market.
I rate the price of Microsoft Remote Desktop Services a three out of five.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior IT Lead at a manufacturing company with 10,001+ employees
Convenient and secure solution
Pros and Cons
- "The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
- "Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
What is our primary use case?
I use RDS to connect our servers.
What is most valuable?
The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection.
What needs improvement?
Users have to re-enter their ID and password every time they log on, which is tedious and repetitive. It would be better if the system could save users' passwords between sessions.
For how long have I used the solution?
I've been using RDS for around ten years.
What do I think about the scalability of the solution?
The cloud version's scalability is better than on-prem.
How are customer service and support?
Microsoft's technical support is helpful, but its speed could be better.
How was the initial setup?
The initial setup is very simple.
What other advice do I have?
I would rate RDS eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft Remote Desktop Services
September 2025

Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
IT consultant at a manufacturing company with 10,001+ employees
Easy to use and implement with the ability to scale up
Pros and Cons
- "It's pretty stable."
- "We had some instability during the implementation process. This has since been resolved."
What is our primary use case?
The solution is primarily for remote desktop services. It's used to start up a desktop service, and we can use a password and a user name to work remotely on other servers.
What is most valuable?
The product is very easy to use.
The solution's implementation process is simple.
It's pretty stable.
It can scale well.
What needs improvement?
I can't think of an area that is lacking currently.
We had some instability during the implementation process. This has since been resolved.
For how long have I used the solution?
We've used the product for two years now. It was implemented at the beginning of COVID.
What do I think about the stability of the solution?
The stability is okay in most cases. Sometimes, especially in the beginning, we had some problems. However, that was due to the implementation of this solution. At this moment it's very stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability, as far as I know, is not an issue. We moved all employees to this solution. We started with a few, and now almost a thousand colleagues are using this solution. Therefore, for us, in our experience, the solution looks very good if you need to scale.
How are customer service and support?
I've never been in contact with Microsoft technical support.
Which solution did I use previously and why did I switch?
Before this solution, we used Citrix.
How was the initial setup?
The solution has a straightforward setup. It's not very complex at all.
Its deployment took a few weeks.
The organization, during the start of COVID, had a lot of colleagues started working from home, and it seemed that the Citrix solution was not capable of doing that, so the ICT offices switched to Remote Desktop Services to accommodate people working from home. Our strategy was to have that capability.
The deployment and maintenance are handled by a third party. They aren't necessarily dedicated, however, they are they if something needs to be done.
What about the implementation team?
We had a third-party integrator that assisted with the implementation.
What was our ROI?
I haven't witnessed an ROI.
What other advice do I have?
We use the solution. We're customers.
We're using the latest version of the solution.
We use Microsoft Authenticator to log on, which is straightforward.
I would recommend the solution to others. I suggest they just go for it. It's a very good solution.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager at Macro Systems Limited
Reliable, simple implementation, and scalable
Pros and Cons
- "Microsoft Remote Desktop Services is stable and reliable."
- "Microsoft Remote Desktop Services could improve by having graphical acceleration."
What needs improvement?
Microsoft Remote Desktop Services could improve by having graphical acceleration.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for approximately two years.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is stable and reliable.
What do I think about the scalability of the solution?
The scalability of Microsoft Remote Desktop Services is good.
How are customer service and support?
I have not needed to call the support from Microsoft Remote Desktop Services because the solution is easy to use.
Which solution did I use previously and why did I switch?
I have previously used other solutions, such as Citrix and VMware. Citrix is the best choice of the ones I have tried.
How was the initial setup?
The initial setup of Microsoft Remote Desktop Services is very easy.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Remote Desktop Services is reasonable.
What other advice do I have?
I rate Microsoft Remote Desktop Services an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network System Engineer at VSIS
Secure with a good level of performance and an easy initial setup
Pros and Cons
- "The performance meets our requirements and the stability is good."
- "We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
What is most valuable?
As an internal Microsoft product, we find it very trustworthy. It's quite secure. It connects easily to Windows operating systems on devices.
The performance meets our requirements and the stability is good.
The solution scales well.
The setup process is easy.
What needs improvement?
The solution is under the Microsoft infrastructure and therefore does not allow for service under other operating systems. We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac.
For how long have I used the solution?
Although I don't use it consistently, I have used it for ten to 15 years. It's a pretty old solution.
What do I think about the stability of the solution?
The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable.
What do I think about the scalability of the solution?
The scalability is okay. Sometimes we deploy a server-client scenario, so many clients can connect to the same server and they can log in at the same time simultaneously. There's no issue with scalability in that sense.
We have 50 users on the product currently.
How are customer service and support?
We've never had any real issues. I haven't dealt with technical support.
How was the initial setup?
In terms of the initial setup, the implementation process is simple and straightforward. It's not difficult.
Since it is not a new solution, most of the engineers know how to deploy and how to operate it; we are not waiting for further technical documents for assistance.
What about the implementation team?
Since it was quite easy to deploy, we did not need any outside assistance from integrators or consultants.
What other advice do I have?
While it's connected to the cloud, it's a solution that is currently on-premises.
I'm not sure if we are using a specific version. Whatever options that come with Microsoft, we use that. Since they upgraded Microsoft (for example, earlier it was Microsoft XP, and Windows 7, 8, 9, 10, et cetera), the options come up throughout those operating systems. We use whatever they offer.
I would recommend the solution to others. I'd rate it at a nine out of ten. We've had a good experience with it over a number of years.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at iSolute Ltd
Affordable solution and has an easy installation process
Pros and Cons
- "The solution performs well and is easy to use."
- "It could be more user-friendly."
What is our primary use case?
The solution helps users to access desktops remotely.
What is most valuable?
The solution performs well and is easy to use.
What needs improvement?
Microsoft's desktop versions have a limit of only one concurrent session. It needs to be improved. Also, they should enhance the solution's user interface. It could be more intuitive compared to TeamViewer and AnyDesk.
What do I think about the stability of the solution?
I rate the solution's stability as a nine.
Which solution did I use previously and why did I switch?
We have used VNC Viewer, UltraVNC, and TeamViewer before.
How was the initial setup?
The solution is easy to install.
What's my experience with pricing, setup cost, and licensing?
The solution's license is affordable.
What other advice do I have?
I recommend the solution to others and rate it as a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a recruiting/HR firm with 11-50 employees
Easily integrates with other Microsoft products, is stable, and scalable
Pros and Cons
- "I give the stability a nine out of ten."
- "We encounter challenges with portability, especially for users of iOS devices."
What is our primary use case?
We predominantly use Microsoft Remote Desktop Services to access our server. Our team works remotely and needs to log in to perform tasks such as billing. We had two options: either use our existing internal infrastructure or move to the cloud. However, we also required remote printing services so that team members could print from their local desktops. To achieve this, we implemented terminal printing services, VPN, and remote desktop. The purpose was to enable both on-site and remote team members to perform billing tasks, invoicing, and tracking truck movement.
What is most valuable?
Microsoft Remote Desktop Services meets all our requirements.
What needs improvement?
We encounter challenges with portability, especially for users of iOS devices. It becomes particularly difficult for us to manage if both ends have iOS devices, whereas having the same infrastructure with Microsoft Windows environments on both ends works seamlessly. The licensing of iOS presents problems for third-party integration and has room for improvement.
For how long have I used the solution?
I have been using the solution for eight months.
What do I think about the stability of the solution?
I give the stability a nine out of ten.
What do I think about the scalability of the solution?
I give the scalability an eight out of ten.
How was the initial setup?
The initial setup is straightforward. We activated the solution smoothly and completed the deployment within a day. Beforehand, the distributor's tech team came to discuss our network and gain an understanding of everything. It took them a day to configure the solution. Although everything went smoothly thereafter, we encountered some initial challenges. Specifically, we faced issues connecting to the local and remote printers, as printing services were not functioning properly. To address this, we worked on it for a day and met our requirements within two to three days. It's worth noting that the solution isn't entirely plug-and-play, and there are challenges that require mitigation.
What about the implementation team?
The implementation was completed in-house with the help of the distributor techs.
What's my experience with pricing, setup cost, and licensing?
The cost is fair.
What other advice do I have?
I give the solution a ten out of ten.
We have around 70 people using the solution within our Accounting, Billing, and Sales departments.
I recommend Microsoft Remote Desktop Services to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Group Cyber Security Manager at Tod's SpA
A stable solution with good customer support, however similar products are available for free
Pros and Cons
- "I've had good experiences with Microsoft customer support."
- "I would say it's expensive as there similar products available for free."
What is our primary use case?
It allows me to remotely take control of a desktop if my wife or son has a problem.
For how long have I used the solution?
I have been using the solution for one or two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
It doesn't need to be scalable in my case as I only implement the solution on a few desktops at home.
How are customer service and support?
I've had good experiences with Microsoft customer support.
How was the initial setup?
It was easy for me, but I have experience working in this field.
What's my experience with pricing, setup cost, and licensing?
I would say it's expensive as there similar products available for free.
What other advice do I have?
I rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros
sharing their opinions.
Updated: September 2025
Popular Comparisons
Microsoft Intune
VMware Workstation
VMware Fusion Pro
Workspace ONE UEM
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
TeamViewer Business
Claroty Platform
Parallels Desktop
Check Point Remote Access VPN
F5 BIG-IP Access Policy Manager (APM)
TeamViewer Tensor
BeyondTrust Privileged Remote Access
Rocket Exceed TurboX
Apache Guacamole
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is an efficient alternative to Microsoft Remote Desktop?
- Which Virtual Desktop Infrastructure (VDI) solution is the best and why?
- When looking for a work from home solution, which Remote Access solution do you prefer? Why?
- What are the tools you recommend to support teleworking?
- When evaluating Virtual User Session, what aspect do you think is the most important to look for?
- What is an efficient alternative to Microsoft Remote Desktop?
- What are the best practices to prevent a Brute Force attack via remote access?
- Why use remote access tools?
- Looking for recommendations for a well-priced remote/access management system for video editing
- Looking for SDK on Remote monitoring on Android devices