Microsoft Remote Desktop Services Reviews

We use the solution for support and remote access to servers.

We use Microsoft Remote Desktop Services for its convenience and remote access capabilities.

Using our Active Directory policies, we can connect again and then do remote printing and file copying. We use it on our SAP system.

The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it.

I have been using Microsoft Remote Desktop Services for 10 years.

The product is stable.

I rate the solution’s stability a seven or eight out of ten.

One or two people are using this solution.

The initial setup is simple.

We don't need to buy licenses because we are a Microsoft partner.

We use cloud remote support because we need to assist our customers. It allows them to connect from the web. It's designed to be faster but unsuitable for direct external internet connections. You must set up a VPN and password handling to effectively use it. We primarily work behind the firewall.

Integration is straightforward because it integrates well with Windows Server.

Overall, I rate the solution an eight out of ten.

The solution helps users to access desktops remotely.

The solution performs well and is easy to use.

Microsoft's desktop versions have a limit of only one concurrent session. It needs to be improved. Also, they should enhance the solution's user interface. It could be more intuitive compared to TeamViewer and AnyDesk. 

I rate the solution's stability as a nine.

We have used VNC Viewer, UltraVNC, and TeamViewer before.

The solution is easy to install.

The solution's license is affordable.

I recommend the solution to others and rate it as a nine.

We predominantly use Microsoft Remote Desktop Services to access our server. Our team works remotely and needs to log in to perform tasks such as billing. We had two options: either use our existing internal infrastructure or move to the cloud. However, we also required remote printing services so that team members could print from their local desktops. To achieve this, we implemented terminal printing services, VPN, and remote desktop. The purpose was to enable both on-site and remote team members to perform billing tasks, invoicing, and tracking truck movement.

Microsoft Remote Desktop Services meets all our requirements.

We encounter challenges with portability, especially for users of iOS devices. It becomes particularly difficult for us to manage if both ends have iOS devices, whereas having the same infrastructure with Microsoft Windows environments on both ends works seamlessly. The licensing of iOS presents problems for third-party integration and has room for improvement.

I have been using the solution for eight months.

I give the stability a nine out of ten.

I give the scalability an eight out of ten.

The initial setup is straightforward. We activated the solution smoothly and completed the deployment within a day. Beforehand, the distributor's tech team came to discuss our network and gain an understanding of everything. It took them a day to configure the solution. Although everything went smoothly thereafter, we encountered some initial challenges. Specifically, we faced issues connecting to the local and remote printers, as printing services were not functioning properly. To address this, we worked on it for a day and met our requirements within two to three days. It's worth noting that the solution isn't entirely plug-and-play, and there are challenges that require mitigation.

The implementation was completed in-house with the help of the distributor techs.

The cost is fair.

I give the solution a ten out of ten.

We have around 70 people using the solution within our Accounting, Billing, and Sales departments.

I recommend Microsoft Remote Desktop Services to others.

We use the solution as a remote desktop. It allows us to access Windows services.

The solution offers good access to desktops remotely. It makes work easier. 

The user interface is fine. 

It offers reasonable pricing. Microsoft is very reasonable in its approach to cost.

The solution is stable.

It can scale well.

The initial setup is simple. 

It offers good centralized security features. 

The solution offers many updates. Every week we get updates.

It offers very good functionality.

The solution is not missing any features. 

It could offer better security for enterprises. They are not always on top of security.

I've been using the solution for one year.

The solution is stable If the network k is very stable, you won't have issues. I'd rate the stability eight out of ten. We haven't had any issues. 

The solution is scalable. It extends well. I'd rate it ten out of ten.

We have about five network and system administrators on the solution. If we increase resources, we may increase usage. It's very easy to increase users as necessary.

We have never used Microsoft technical support. 

The initial setup is very straightforward. 

The deployment only takes ten minutes. 

We simply need the remote server parameters in order to make the connection and finalize the setup.

We only need one technical person to deploy and maintain the product. A system admin could easily manage it. 

As long as I have the remote server parameters, I can handle the setup myself. 

We do have to pay a licensing fee. The pricing is not too expensive. It's very reasonable. 

I'd rate the solution eight out of ten. I'd recommend the solution. Microsoft of very reliable, and its remote desktop is great. However, there needs to be more security.

I primarily use the solution for online work.

The initial setup is simple. 

It is scalable.

The solution is stable.

I don't really like the solution in general. It's like Microsoft made me use it. I didn't have a choice per se.

The price is too high.

I can use a VPN and get the same results while using an actual desktop.

I'd like to have more courses or training available. 

I've been using the solution for a few years. I've used it since around 2019. It hasn't been an extremely long amount of time.

The solution is really stable. I'd rate it ten out of ten. I've had no issues with reliability. There are no bugs or glitches and it doesn't crash or freeze. 

The scalability is good. You can basically keep adding licenses as needed when you have new users. We have four or five users at this time.

I've never had to use technical support. I can't speak to how helpful or responsive they would be. 

I have used TeamViewer in the past, however, it's quite different from this product. I used the consumer version, not the enterprise version.

I found the initial setup to be quite simple and straightforward. You only have to add a Remote Desktop license. There's no need to call or involve anyone else. 

The solution comes at a high price. It was not cheap. 

I'm a reseller.

I could recommend the solution to others if they need it and it makes sense for their use case. 

I'd rate the solution six out of ten. It's too much of a cost.

We primarily use the solution as a remote desktop.

The solution's capabilities are great. I like the remote capabilities.

It has a lot of features. We have everything we would need in a remote desktop.

The solution is stable.

It is scalable.  

Technical support is helpful.

The solution offers good value for money.

For Microsoft, maybe bandwidth optimization is one of the areas that need improvement. They also need better support for video applications, like Teams.

I've been using the solution from the beginning. 

The stability is fine. If we have the right bandwidth, I would rate it nine or ten out of ten in terms of reliability. There are no bugs or glitches. It doesn't crash or freeze.

If you have enough bandwidth, yes, it's scalable. However, if the bandwidth is limited, there is a problem. There should be better optimization for bandwidth utilization.

About 50% to 60% of the company uses the solution. 

I've occasionally reached out to technical support. They are helpful and responsive. 

Positive

We used Splashtop solutions, not TeamViewer, and this is also quite a good solution and offers good quality. However, Microsoft's solution offers better support and a more convenient way to optimize support from one administrator to many users. Microsoft's processes are much smoother.

The initial setup's level of difficulty depends. For the administrator, it is simple. For the VDI solutions, it's quite complex.

While the solution is more expensive, it is worth the cost. I'd rate the value you get out of the solution a four or five out of five. 

Usually, at the moment, in Poland, the customers are implementing a hybrid solution. We are looking at this approach as well for our customers. The solution can be implemented on-premise and in the cloud. Certainly, most vendors try to position it as a cloud solution. However, sometimes it's quite challenging to convince the customer that the cloud isn't possible. That's why we are looking at vendors who offer broader implementation options.

We are an end-user and also a Microsoft partner. 

We have the solution on-premise; however, for the VDI solution, which is not a technical remote desktop. We can see the Remote Desktop for administrators or for end users. For the administrator, it certainly is on-premise; for the end user, the VDI solutions, in Poland, we have on-premise and also pure cloud solutions.

I'd rate the solution nine out of ten. I'd recommend the product to others. 

We have deployed Microsoft Remote Desktop Services for logistics, CNC, and machine shop areas. I think that is very flexible in order to provide the correct maintenance and deploy the services.

Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong.

I have been using Microsoft Remote Desktop Services for approximately four years.

Microsoft Remote Desktop Services is stable. However, the first stage was a bit unstable because you need to spend time in order to set up all the settings in a proper way based on the organization. The system is stable and functional when set up the correct way.

Microsoft Remote Desktop Services is scalable.

You have to set up an additional remote desktop server in order to leverage the resource in terms of elaboration RAM et cetera.

We have approximately 40 people using this solution in my company.

We work with a partner for our support.

We have used Citrix previously and it is more stable but it's a more expensive platform. 

The initial setup of Microsoft Remote Desktop Services is easy.

Microsoft Remote Desktop Services is less expensive than some other solutions on the market.

I rate the price of Microsoft Remote Desktop Services a three out of five.

I would recommend this solution to others.

I rate Microsoft Remote Desktop Services an eight out of ten.

I use Remote Desktop to do a credential swap where it goes from being the explicit user accessing the endpoint to a privileged credential.

What I do is, in the connection process with RDP, the user logs into the PAM tool as first name.last name, which is his normal domain account. However, BeyondTrust, with the remote desktop connection, substitutes the user's first name.last name with a privileged credential that looks like his name. It would be like A-first.last. This is so that we can also perform session recording and keystroke logging, as well as keep a detailed log of who is connected to which desktop and which account.

The most valuable suite feature for us is that it's light. It's built into the operating system and has a command line interface capability to insert credentials, IDs, a password, et cetera.

If anybody who's going to be using this, I’d warn that some of the dependencies that are very helpful when the window servers are running it would be best if they have network-level access enabled. It can speed up authentication. However, it really it also works well with TLS security as well as others on the certificate level. That said, I really don't know if I would start swinging in the dark after that.

Usually, during a privileged session, you don't want the privileged credential password being visible, nor maybe would you want keystrokes or screen scrapes to take place.

One of our first problems was the only time RDP ever gave me a problem was when an organization would build a new server. They would automatically build it. They would name it. They would put the connection settings on it. And then they would also put a certificate on it. Then the engineering team that ordered the server would then rename the server, which would nullify the certificate. That's the only time that RDP or remote desktop ever gave me a problem. And that was not the remote desktop's problem. It was a process flaw.

The only problems that you're going to have with the remote desktop are going to be firewall ports, security, and NLA, which is a net network level access control, or TLS transfer layer security or some other SSL-type of security. Those are the only times you get into any issues. And that's only due to the fact that the originating site is not compatible with the target site. However, that's rare. That said, even then, that's more on the rare side. I'm a PAM architect, a privileged access management architect. I usually knock down those problems before we get to them since I ran it all a hundred times.

I’ve used the solution for 20 to 25 years.

The solution is rock solid. It’s stable and reliable. There are no bugs or glitches, and it doesn’t crash or freeze.

The sky is the limit in terms of scalability. It’s not a problem at all if you need to expand. The only limiting factor is the budget. Obviously, the more you grow, the more you pay.

Tens of thousands of people use the solution. The primary use is to segregate a user from a direct login to a desktop.

The solution is actually built into the larger product. We pretty much just have to secure the connection.

It's actually maintained as part of the standard windows update tools and also could be updated manually with specific patches that might be something more specific to your organization. I've only experienced that once and that was years ago.

I’m implementing the remote desktop for customers.

It’s built-in. It’s free. It doesn’t cost extra.

We are Microsoft partners.

The deployment is both on-prem and cloud. If I was working with an organization that is a monster and they're distributed or maybe even a multinational or multi-state, I would use Azure Cloud and do use the Azure remote desktop solution.

There are so many different types of uses. In my use case, it is so painfully specific for connection brokering. We use it as part of the built-in connection process with our PAM tool. You can actually just sit down at your desktop and then do a start run, and then run MSTSC, which means micro soft terminal services client, which is a remote desktop. You can connect to one of your own computers at home, or you could connect to a server. However, you have to know the ID and password to connect. I circumvent that by doing a command line connection where I insert the credentials and the users connect, not even knowing what ID or password they're using to connect with.

I’d rate the solution ten out of ten. It’s a meat and potatoes product.

It allows me to remotely take control of a desktop if my wife or son has a problem.

I have been using the solution for one or two years. 

The solution is stable.

It doesn't need to be scalable in my case as I only implement the solution on a few desktops at home. 

I've had good experiences with Microsoft customer support. 

It was easy for me, but I have experience working in this field.

I would say it's expensive as there similar products available for free. 

I rate this solution a seven out of ten.

Microsoft Remote Desktop Services could improve by having graphical acceleration.

I have been using Microsoft Remote Desktop Services for approximately two years.

Microsoft Remote Desktop Services is stable and reliable.

The scalability of Microsoft Remote Desktop Services is good.

I have not needed to call the support from Microsoft Remote Desktop Services because the solution is easy to use.

I have previously used other solutions, such as Citrix and VMware. Citrix is the best choice of the ones I have tried.

The initial setup of Microsoft Remote Desktop Services is very easy.

The price of Microsoft Remote Desktop Services is reasonable.

I rate Microsoft Remote Desktop Services an eight out of ten.