We use the solution as a remote desktop. It allows us to access Windows services.
Security engineer at ARCEP Togo
Reasonably priced with good functionality and updates often
Pros and Cons
- "Microsoft is very reasonable in its approach to cost."
- "It could offer better security for enterprises."
What is our primary use case?
What is most valuable?
The solution offers good access to desktops remotely. It makes work easier.
The user interface is fine.
It offers reasonable pricing. Microsoft is very reasonable in its approach to cost.
The solution is stable.
It can scale well.
The initial setup is simple.
It offers good centralized security features.
The solution offers many updates. Every week we get updates.
It offers very good functionality.
What needs improvement?
The solution is not missing any features.
It could offer better security for enterprises. They are not always on top of security.
For how long have I used the solution?
I've been using the solution for one year.
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Microsoft Remote Desktop Services
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What do I think about the stability of the solution?
The solution is stable If the network k is very stable, you won't have issues. I'd rate the stability eight out of ten. We haven't had any issues.
What do I think about the scalability of the solution?
The solution is scalable. It extends well. I'd rate it ten out of ten.
We have about five network and system administrators on the solution. If we increase resources, we may increase usage. It's very easy to increase users as necessary.
How are customer service and support?
We have never used Microsoft technical support.
How was the initial setup?
The initial setup is very straightforward.
The deployment only takes ten minutes.
We simply need the remote server parameters in order to make the connection and finalize the setup.
We only need one technical person to deploy and maintain the product. A system admin could easily manage it.
What about the implementation team?
As long as I have the remote server parameters, I can handle the setup myself.
What's my experience with pricing, setup cost, and licensing?
We do have to pay a licensing fee. The pricing is not too expensive. It's very reasonable.
What other advice do I have?
I'd rate the solution eight out of ten. I'd recommend the solution. Microsoft of very reliable, and its remote desktop is great. However, there needs to be more security.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

ICT Manager at a transportation company with 201-500 employees
Scalable, stable, and initial setup simple
Pros and Cons
- "Microsoft Remote Desktop Services is scalable."
- "Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
What is our primary use case?
We have deployed Microsoft Remote Desktop Services for logistics, CNC, and machine shop areas. I think that is very flexible in order to provide the correct maintenance and deploy the services.
What needs improvement?
Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for approximately four years.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is stable. However, the first stage was a bit unstable because you need to spend time in order to set up all the settings in a proper way based on the organization. The system is stable and functional when set up the correct way.
What do I think about the scalability of the solution?
Microsoft Remote Desktop Services is scalable.
You have to set up an additional remote desktop server in order to leverage the resource in terms of elaboration RAM et cetera.
We have approximately 40 people using this solution in my company.
How are customer service and support?
We work with a partner for our support.
Which solution did I use previously and why did I switch?
We have used Citrix previously and it is more stable but it's a more expensive platform.
How was the initial setup?
The initial setup of Microsoft Remote Desktop Services is easy.
What's my experience with pricing, setup cost, and licensing?
Microsoft Remote Desktop Services is less expensive than some other solutions on the market.
I rate the price of Microsoft Remote Desktop Services a three out of five.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Remote Desktop Services
August 2025

Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
Senior IT Lead at a manufacturing company with 10,001+ employees
Convenient and secure solution
Pros and Cons
- "The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
- "Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
What is our primary use case?
I use RDS to connect our servers.
What is most valuable?
The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection.
What needs improvement?
Users have to re-enter their ID and password every time they log on, which is tedious and repetitive. It would be better if the system could save users' passwords between sessions.
For how long have I used the solution?
I've been using RDS for around ten years.
What do I think about the scalability of the solution?
The cloud version's scalability is better than on-prem.
How are customer service and support?
Microsoft's technical support is helpful, but its speed could be better.
How was the initial setup?
The initial setup is very simple.
What other advice do I have?
I would rate RDS eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Manager at Macro Systems Limited
Reliable, simple implementation, and scalable
Pros and Cons
- "Microsoft Remote Desktop Services is stable and reliable."
- "Microsoft Remote Desktop Services could improve by having graphical acceleration."
What needs improvement?
Microsoft Remote Desktop Services could improve by having graphical acceleration.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for approximately two years.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is stable and reliable.
What do I think about the scalability of the solution?
The scalability of Microsoft Remote Desktop Services is good.
How are customer service and support?
I have not needed to call the support from Microsoft Remote Desktop Services because the solution is easy to use.
Which solution did I use previously and why did I switch?
I have previously used other solutions, such as Citrix and VMware. Citrix is the best choice of the ones I have tried.
How was the initial setup?
The initial setup of Microsoft Remote Desktop Services is very easy.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Remote Desktop Services is reasonable.
What other advice do I have?
I rate Microsoft Remote Desktop Services an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network System Engineer at VSIS
Secure with a good level of performance and an easy initial setup
Pros and Cons
- "The performance meets our requirements and the stability is good."
- "We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
What is most valuable?
As an internal Microsoft product, we find it very trustworthy. It's quite secure. It connects easily to Windows operating systems on devices.
The performance meets our requirements and the stability is good.
The solution scales well.
The setup process is easy.
What needs improvement?
The solution is under the Microsoft infrastructure and therefore does not allow for service under other operating systems. We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac.
For how long have I used the solution?
Although I don't use it consistently, I have used it for ten to 15 years. It's a pretty old solution.
What do I think about the stability of the solution?
The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable.
What do I think about the scalability of the solution?
The scalability is okay. Sometimes we deploy a server-client scenario, so many clients can connect to the same server and they can log in at the same time simultaneously. There's no issue with scalability in that sense.
We have 50 users on the product currently.
How are customer service and support?
We've never had any real issues. I haven't dealt with technical support.
How was the initial setup?
In terms of the initial setup, the implementation process is simple and straightforward. It's not difficult.
Since it is not a new solution, most of the engineers know how to deploy and how to operate it; we are not waiting for further technical documents for assistance.
What about the implementation team?
Since it was quite easy to deploy, we did not need any outside assistance from integrators or consultants.
What other advice do I have?
While it's connected to the cloud, it's a solution that is currently on-premises.
I'm not sure if we are using a specific version. Whatever options that come with Microsoft, we use that. Since they upgraded Microsoft (for example, earlier it was Microsoft XP, and Windows 7, 8, 9, 10, et cetera), the options come up throughout those operating systems. We use whatever they offer.
I would recommend the solution to others. I'd rate it at a nine out of ten. We've had a good experience with it over a number of years.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Solution Consultant at PCS
Manages the remote desktop end user and easily transfers files between your desktop and the remote site
Pros and Cons
- "The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."
- "The solution should introduce a chat feature for end users."
What is our primary use case?
We use the solution for remote access. I use Microsoft Remote Desktop Services to troubleshoot or reboot the service of my mobile or tablet applications.
What is most valuable?
The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server. It is much easier to transfer a file between your desktop and remote site using Microsoft Remote Desktop Services.
What needs improvement?
The solution should introduce a chat feature for end users.
For how long have I used the solution?
I have been working with Microsoft Remote Desktop Services for more than ten years.
What do I think about the stability of the solution?
I rate Microsoft Remote Desktop Services an eight out of ten for stability.
What do I think about the scalability of the solution?
More than 30 people use Microsoft Remote Desktop Services in our company.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution has a pretty comparable pricing.
What other advice do I have?
I do recommend Microsoft Remote Desktop Services for my clients. It would be good if we could manage client-server applications through the remote interface.
Overall, I rate Microsoft Remote Desktop Services an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at iSolute Ltd
Affordable solution and has an easy installation process
Pros and Cons
- "The solution performs well and is easy to use."
- "It could be more user-friendly."
What is our primary use case?
The solution helps users to access desktops remotely.
What is most valuable?
The solution performs well and is easy to use.
What needs improvement?
Microsoft's desktop versions have a limit of only one concurrent session. It needs to be improved. Also, they should enhance the solution's user interface. It could be more intuitive compared to TeamViewer and AnyDesk.
What do I think about the stability of the solution?
I rate the solution's stability as a nine.
Which solution did I use previously and why did I switch?
We have used VNC Viewer, UltraVNC, and TeamViewer before.
How was the initial setup?
The solution is easy to install.
What's my experience with pricing, setup cost, and licensing?
The solution's license is affordable.
What other advice do I have?
I recommend the solution to others and rate it as a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a recruiting/HR firm with 11-50 employees
Easily integrates with other Microsoft products, is stable, and scalable
Pros and Cons
- "I give the stability a nine out of ten."
- "We encounter challenges with portability, especially for users of iOS devices."
What is our primary use case?
We predominantly use Microsoft Remote Desktop Services to access our server. Our team works remotely and needs to log in to perform tasks such as billing. We had two options: either use our existing internal infrastructure or move to the cloud. However, we also required remote printing services so that team members could print from their local desktops. To achieve this, we implemented terminal printing services, VPN, and remote desktop. The purpose was to enable both on-site and remote team members to perform billing tasks, invoicing, and tracking truck movement.
What is most valuable?
Microsoft Remote Desktop Services meets all our requirements.
What needs improvement?
We encounter challenges with portability, especially for users of iOS devices. It becomes particularly difficult for us to manage if both ends have iOS devices, whereas having the same infrastructure with Microsoft Windows environments on both ends works seamlessly. The licensing of iOS presents problems for third-party integration and has room for improvement.
For how long have I used the solution?
I have been using the solution for eight months.
What do I think about the stability of the solution?
I give the stability a nine out of ten.
What do I think about the scalability of the solution?
I give the scalability an eight out of ten.
How was the initial setup?
The initial setup is straightforward. We activated the solution smoothly and completed the deployment within a day. Beforehand, the distributor's tech team came to discuss our network and gain an understanding of everything. It took them a day to configure the solution. Although everything went smoothly thereafter, we encountered some initial challenges. Specifically, we faced issues connecting to the local and remote printers, as printing services were not functioning properly. To address this, we worked on it for a day and met our requirements within two to three days. It's worth noting that the solution isn't entirely plug-and-play, and there are challenges that require mitigation.
What about the implementation team?
The implementation was completed in-house with the help of the distributor techs.
What's my experience with pricing, setup cost, and licensing?
The cost is fair.
What other advice do I have?
I give the solution a ten out of ten.
We have around 70 people using the solution within our Accounting, Billing, and Sales departments.
I recommend Microsoft Remote Desktop Services to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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