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Senior Software Engineer at Novigo solutions
Real User
Top 10
Apr 3, 2023
Easy to set up with good reliability and helpful drag and drop capabilities
Pros and Cons
  • "We have all the policies available via drag and drop. It made it very easy."
  • "I'd like more monitoring and analyzing features included in the future."

What is our primary use case?

We primarily use the solution for integration purposes. 

What is most valuable?

The solution offers good policies. We have all the policies available via drag and drop. It made it very easy.

What needs improvement?

I don't have any notes for improvements. I'm happy with it. 

I'd like more monitoring and analyzing features included in the future. It would be helpful to have a dashboard with monitoring and health check visible to users. 

For how long have I used the solution?

I've used the solution for two years. 

Buyer's Guide
MuleSoft API Manager
April 2026
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. I'd rate it ten out of ten. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

I'd rate the scalability ten out of ten. It is easy to extend. We have multiple users on the solution. We have around 100 users so far. 

How are customer service and support?

I don't have any experience with technical support. I cannot speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I've also used Apigee, IBM API Connect, and Kong Enterprise. They are pretty new for me. I've used Apigee and IBM for a couple of weeks. I did not use a different solution previously.

How was the initial setup?

The solution is pretty easy to set up. I'd rate the ease of setup ten out of ten. That said, I was not involved in the initial deployment directly.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about the solution's pricing. 

Which other solutions did I evaluate?

Currently, I'm evaluating the difference between this solution and Apigee, IBM API Connect, and Kong Enterprise.

What other advice do I have?

I'm a customer and end-user. 

This is a very useful product. However, it is involved, and you do have to learn a few things to use it effectively. 

I'd rate the solution ten out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2093580 - PeerSpot reviewer
Solutions Architect at a insurance company with 10,001+ employees
Real User
Mar 11, 2023
We use it heavily because it is cheaper than competitors; provides a lot of visualization
Pros and Cons
  • "We use it heavily because Azure offers better pricing than its competitors."
  • "The cost model could be improved."

What is our primary use case?

Our primary use case for this solution is for infestation and backend services. It is also a gateway. We use it heavily because Azure offers better pricing than its competitors. 

In addition, we use MuleSoft to run APIs. 

How has it helped my organization?

I can explain how this solution helped our organization through an example. Let's say, I want to buy my home insurance. I'd go to the market for the digital product and get a quote. Upon accepting the offer, I'll go through payment and then a three-step process for binding. After that, documents will be released to me in a multi-step process. MuleSoft provides a lot of the visualization and you are able to do the mapping and confirmations. It powers some of the connectors out of the box and you're able to connect to the different endpoints. You do not need to write many core basis and this is a great advantage.

What is most valuable?

The most valuable features of this solution are the Acura Station and the API Gateway.

What needs improvement?

The cost model could be improved.

For how long have I used the solution?

I have been using this solution for around two years now.

What do I think about the stability of the solution?

I would rate the stability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

What do I think about the scalability of the solution?

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing model of this solution a four, on a scale from one to 10, with one being the most expensive and 10 being the best pricing.

What other advice do I have?

Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
MuleSoft API Manager
April 2026
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Tech Lead Integrations - Engineering at Ailos
Real User
Jan 15, 2023
Easy to use and set up; has an analytics feature and good integration
Pros and Cons
  • "MuleSoft Anypoint API Manager is a great solution. I like it very much because of its speed of delivery and because it allows API-led integration."
  • "An area for improvement in MuleSoft Anypoint API Manager is the process of applying policies because it's manual. It would be great if MuleSoft could make the process easier, particularly by automating it."

What is our primary use case?

I use MuleSoft Anypoint API Manager to manage and work on APIs for my company.

What is most valuable?

MuleSoft Anypoint API Manager is a great solution. I like it very much because of its speed of delivery and because it allows API-led integration.

I also find MuleSoft Anypoint API Manager beneficial because it gives me a lot of information about who's consuming my APIs. It also has an analytics feature.

As a solution, it's easy to use. I also like that you can manage APIs easily on it.

What needs improvement?

An area for improvement in MuleSoft Anypoint API Manager is the process of applying policies because it's manual. It would be great if MuleSoft could make the process easier, particularly by automating it.

I also want to see more features added to MuleSoft Anypoint API Manager. One example is deploying an API without manual intervention to make processes faster.

For how long have I used the solution?

I've been working with MuleSoft Anypoint API Manager for five years.

What do I think about the stability of the solution?

I found the stability of MuleSoft Anypoint API Manager good, so the solution is a ten out of ten in that area.

What do I think about the scalability of the solution?

Scalability is a problem in MuleSoft Anypoint API Manager mainly because of the cost to scale it. Scaling the solution is very expensive, so it's a real problem because my company needs to create a lot of architecture to solve the scalability issue, mainly because it has many APIs, which means more interfaces and channels. After all, one API is bound to a channel point of entry, and you have to separate each application or two or three applications to improve scalability, which is very difficult for my company.

Scalability-wise, I rate MuleSoft Anypoint API Manager as five out of ten.

How are customer service and support?

MuleSoft Anypoint API Manager provided excellent technical support, so it's a ten for me on a scale of one to ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used a different solution before MuleSoft Anypoint API Manager but went with MuleSoft Anypoint API Manager for digital transformation.

How was the initial setup?

The initial setup for MuleSoft Anypoint API Manager was easy.

I'm giving it a ten out of ten in terms of setup.

My company has a lot of APIs, so for thirty applications, the total time it took to deploy MuleSoft Anypoint API Manager was two hours.

What about the implementation team?

Our in-house team deployed MuleSoft Anypoint API Manager for the company.

What's my experience with pricing, setup cost, and licensing?

I want MuleSoft Anypoint API Manager to be cheaper because when you scale up, it becomes very costly. Price-wise, I'd give it a seven out of ten.

What other advice do I have?

I work as a tech lead. My company is a MuleSoft Anypoint API Manager customer.

About ten people from different departments take care of the deployment and maintenance of MuleSoft Anypoint API Manager.

I'd tell others planning to implement MuleSoft Anypoint API Manager that scaling the solution can be costly. Hence, it's essential to factor in the costs. I'd also tell others that MuleSoft Anypoint API Manager is easy to use. Still, as a solution, it would benefit more from improved DevOps to make it even easier for users and result in more business for MuleSoft.

I'm rating the solution eight out of ten because it's easier to run and manage than others.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Architect at AX
Real User
Jan 2, 2023
Makes life easier and centralizes monitoring
Pros and Cons
  • "If you adopt the whole platform, you can build composable applications. This will cut your time creating new applications and updating them – once you have everything running – by up to 50%."
  • "I would like to see MuleSoft expand the range of APIs you can manage with it beyond HTTP, GIPC, and others."

What is our primary use case?

Our first primary use case for this solution are APIs based in MuleSoft. It's natural to use the MuleSoft API manager for MuleSoft APIs. We also use this solution's API manager to manage non-MuleSoft APIs in environments based on the MuleSoft platform. It functions as a kind of API gateway for us.

What is most valuable?

The feature I found most valuable is the ability to add a central place for managing your policies for APIs. This makes our life easier and enables central monitoring.

What needs improvement?

I would like to see MuleSoft expand the range of APIs you can manage with it beyond HTTP, GIPC, and others.

For how long have I used the solution?

I have been using MuleSoft Anypoint API Manager for about six months.

What do I think about the stability of the solution?

I would rate the stability of this solution a 10, on a scale from one to 10, with one being the least stable, and 10 being the most stable.

What do I think about the scalability of the solution?

My impression is that this product is quite scalable. I would rate its scalability an eight, on a scale from one to 10, with one being the worst and 10 being the best.

How are customer service and support?

I have not had any contact with their technical support team.

How was the initial setup?

The initial setup was relatively easy. I would rate it a 10, on a scale from one to 10, with one being the hardest and 10 being the easiest. The deployment process was done with an in-house team of three people.

What was our ROI?

We have seen a return on investment but not from the product itself, but rather from the platform. If you adopt the whole platform, you can build composable applications. This will cut your time creating new applications and updating them – once you have everything running – by up to 50%.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best. My opinion is that it's a bit expensive but they do offer a lot.

What other advice do I have?

The advice I would give to anybody looking to try this product is: if you have a lab, test out all the MuleSoft features to make sure that they will bring what you need into your environment. I would say that with any product. It's always good to have a list of requirements and make sure that the product does what you want.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohan BS - PeerSpot reviewer
Senior Specialist at a manufacturing company with 10,001+ employees
Real User
Dec 14, 2022
Good API policies, reliable, and easy to expand
Pros and Cons
  • "We can use both on-premises and cloud setups."
  • "The solution is expensive."

What is our primary use case?

We primarily use the solution for API management.

What is most valuable?

We can use both on-premises and cloud setups. 

The API policies are great.

We can use command line, and it also has a good UI.

We can select the required servers and deploy API. It's great for managing the API.

If we talk about the designing of our API site with RAML and putting it into the exchange and then looking at it as a library, it's pretty good. 

The initial setup can be pretty straightforward. 

It's stable. 

We can scale the product.

What needs improvement?

I'd like an option for having customized policies also. I'd suggest that the product provide some inbuilt customized policies alongside the ability to fully customize.

The solution is expensive. 

They're coming up with lots of new things right now. I'm looking for something like AI-based monitoring in the future.

For how long have I used the solution?

I've been using the solution for almost three years. 

What do I think about the stability of the solution?

The solution looks to be stable. It is reliable so far. there are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

We've found it to be a scalable product in general. 

I'm not sure of the exact amount of users. 

How are customer service and support?

We have technical support from MuleSoft, and they have a portal where we can log the ticket. We've had a couple of resolutions already.

How would you rate customer service and support?

Positive

How was the initial setup?

So far, we've had pretty straightforward setups. That said, we are looking to build a more complex project right now, and that implementation may be more involved. 

What about the implementation team?

We were able to do a couple of things by ourselves. We are also planning on building a complex integration with the system soon.

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact cost of the solution. 

While I haven't had detailed discussions, my understanding is that the solution is expensive. I found it pricey when I was doing some research.

Which other solutions did I evaluate?

I evaluated a couple of tools. We wanted to compare to see what might be better. We wanted to use one of MuleSoft's business units. MuleSoft stands out.

What other advice do I have?

We're trying to build a partnership with MuleSoft right now. 

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Manager at Accenture
Real User
Aug 1, 2022
Good API management capabilities, Composable Architecture and Auto-Scaling
Pros and Cons
  • "It provides all of the robust platform-enabled features."
  • "IPAAS Cloudhub Platform, API Manager, Flex Gateway, RTF deployment support, and connectors all enabled us to build, reuse, and deploy integrations faster."
  • "When compared to other integration technologies, it is slightly higher."
  • "Mulesoft is on the higher end in terms of pricing. This is considered high for small/mid-scale enterprises with some tens of APIs to be built and managed."

What is our primary use case?

API Led Composable Architecture and Batch Integrations to deal with big volumes

How has it helped my organization?

API Manager helped to make api's discoverable, there by improved reusability.

What is most valuable?

IPAAS Cloudhub Platform, API Manager, Flex Gateway, RTF deployment Support, Connectors.  All these enabled to build, re-use and deploy the integrations faster.   

What needs improvement?

 Mulesoft is on the higher end in terms of pricing. Clients frequently compare the price of various integration technologies for their use-cases. This is considered high for small/mid - scale enterprises with some tens of APIs to be build and managed.  Different pricing model that best suits for small/mid enterprises could help for more adoption.  As Mulesoft is a part Salesforce ecosystem, special discounts could be provided for Salesforce users for doing their integrations.  <10% of Salesforce projects are using Mulesoft and there is a huge potential. 

For how long have I used the solution?

I have been working with various versions of MuleSoft for more than 10 years.

We are currently working with the latest version.

What do I think about the stability of the solution?

Mulesoft Anypoint API Manager is pretty stable.

We use the CloudHub which is the MuleSoft cloud version it has everything that is required for a product with high availability and reliability. It's pretty stable.

What do I think about the scalability of the solution?

From a product standpoint, MuleSoft offers auto-scaling options that can be enabled. However, the majority of organizations will control it manually to avoid unpredictable higher costs.  overall,  application can be scaled easily.

How are customer service and support?

 Depending on the subscription and severity of the case, technical support prioritizes the support cases. 

I would rate the technical support a three out of five.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?


How was the initial setup?

CloudHub is straightforward. There are alternatives as well like RTF that can be deployed on any cloud or bare metal,  On-premises deployments . It's more complicated if it's on bare metal. Mulesoft have professional services team that can assist on initial setup. 

I would rate the CloudHub setup a four and a half out of five, and for an on-premises setup, I would rate it a three out of five.

What's my experience with pricing, setup cost, and licensing?

Pricing cannot be shared because it varies depending on the client's engagement with MuleSoft and subscription.

Which other solutions did I evaluate?

dell boomi, informatica, software AG

What other advice do I have?

Mulesoft provides platform to build and deploy huge number of APIs  with good API Management capabilities.  It also supports reuse of api's that are build on other platforms. With recent introduction of RPA,  we foresee a lot of scope to automate some human tasks. With MuleSoft Composer, non technical users can build small integrations quickly. 

I would rate MuleSoft Anypoint API Manager an eight out of ten.

Mulesoft supports API-led architecture excellently.  But not every integration use-case fits in this architecture.  Integrations that need to deal with large volumes needs a batch pattern that can be well performed with other integration tools.  EDI integrations that are widely used across large-scale enterprises. There is Anypoint Partner Manager specifically designed for EDI support, but it is little complex when compared with other EDI solutions that are in the market. A special component to deal with ETL integrations could improve the adoption.   EDI integrations could be simplified further.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
BrajendraKumar - PeerSpot reviewer
Technical Architect at HCL Technologies
Real User
Top 20
Jun 20, 2022
Is easy to deploy and configure, and is highly stable and usable
Pros and Cons
  • "MuleSoft has given the API solution a 3-tiered architecture. This means that there are multiple channels available in one application. The usability is very high."
  • "It is highly stable, and that's why MuleSoft is booming."
  • "MuleSoft has advanced features but is slower."
  • "In terms of the speed and process, I prefer Message Broker, ACE technology IIB. In my current project, we are processing 25 MB to 50 MB files, and Message Broker is able to do it, however, with MuleSoft it would take more time."

What is most valuable?

You can find SLA there. You can do the security level that you need. You can also do any authentication, authorization, implementation, etc.

You can create it yourself and publish it. While publishing, if there is a unique ID generated by that, it will be implemented there while creating the application. While deploying to the cloud, the Mule runtime is internally created and embedded in the API Manager.

All of these features are available in the cloud, and you can configure it. It is of great benefit to the customer.

MuleSoft has given the API solution a 3-tiered architecture. This means that there are multiple channels available in one application. The usability is very high.

What needs improvement?

MuleSoft has advanced features but is slower.

For how long have I used the solution?

I've been working with this solution since 2017.

What do I think about the stability of the solution?

It is highly stable, and that's why MuleSoft is booming. Mulesoft Anypoint API Manager internally uses the AWS availability zone. When one availability zone is down, then it will automatically route to another availability zone. You will not find this kind of stability on-premises because you can have server issues. However, on the cloud it's very stable and very reliable.

What do I think about the scalability of the solution?

MuleSoft has horizontal and vertical scaling capabilities.

How are customer service and support?

The technical support is good, but it is a new solution, so it will take time to mature. I would give technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. You may have some issues when you deploy it for the first time if the team is new, but once you do it, the next time it will not take much time.

You just need half a day or one day of training, and any team member can implement the solution.

Maintenance wise, it doesn't require a lot because it's on the cloud. You do have to monitor some things on your end, but other maintenance issues are taken care of by MuleSoft.

What other advice do I have?

You will need to look at your requirements and choose the solution.

Message Broker, ACE only has ESB and does not have the gateway. You will have to buy additional software, but MuleSoft has embedded both API and ESB. This is called method-oriented architecture.

In terms of the speed and process, I prefer Message Broker, ACE technology IIB. In my current project, we are processing 25 MB to 50 MB files, and Message Broker is able to do it. However, with MuleSoft it would take more time. MuleSoft has advanced features but is slower.

I would rate Mulesoft Anypoint API Manager at ten on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. integrator
PeerSpot user
AzharAhmed - PeerSpot reviewer
Integration Consultant at a energy/utilities company with 10,001+ employees
Real User
Jun 4, 2022
Feature rich, responsive support, and scalable
Pros and Cons
  • "Mulesoft Anypoint API Manager's most valuable aspect is it has plenty of features."
  • "Mulesoft Anypoint API Manager is a very good solution."
  • "Mulesoft Anypoint API Manager could improve the monitoring because it is very poor quality and not user-friendly. It is not as good as other solutions on the market."
  • "Mulesoft Anypoint API Manager could improve the monitoring because it is very poor quality and not user-friendly. It is not as good as other solutions on the market."

What is our primary use case?

I use Mulesoft Anypoint API Manager for application integration.

What is most valuable?

Mulesoft Anypoint API Manager's most valuable aspect is it has plenty of features.

What needs improvement?

Mulesoft Anypoint API Manager could improve the monitoring because it is very poor quality and not user-friendly. It is not as good as other solutions on the market.

For how long have I used the solution?

I have been using Mulesoft Anypoint API Manager for approximately two years.

What do I think about the stability of the solution?

Mulesoft Anypoint API Manager has been stable and my usage. However, there have been some issues with SMTP connectors.

What do I think about the scalability of the solution?

The scalability of Mulesoft Anypoint API Manager is good.

We have approximately 80 people using the solution. They are architects and developers. We have plans to increase the usage of the solution if the depends require it.

How are customer service and support?

Mulesoft Anypoint API Manager technical support is good, they are responsive.

I rate the support from Mulesoft Anypoint API Manager a five out of five.

Which solution did I use previously and why did I switch?

I have previously used different API gateway solutions, such as Akana API Management and SOA Software.

How was the initial setup?

The initial setup of the Mulesoft Anypoint API Manager is simple. The whole process did not take a lot of time.

What about the implementation team?

We did the implementation of Mulesoft Anypoint API Manager in-house.

What's my experience with pricing, setup cost, and licensing?

The price of Mulesoft Anypoint API Manager is very high.

What other advice do I have?

Mulesoft Anypoint API Manager is a very good solution.

I rate Mulesoft Anypoint API Manager a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free MuleSoft API Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
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Buyer's Guide
Download our free MuleSoft API Manager Report and get advice and tips from experienced pros sharing their opinions.