Name: MuleSoft API Manager
Brand: Salesforce
Rating: 4.1 (60 reviews)

it_user1173171

IT Consultant at a computer software company with 1,001-5,000 employees

Jan 14, 2020

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Straightforward to set up and good for investigating API security

Pros and Cons

"The most valuable feature is the ability to investigate APIs."
"My primary use case is investigating the pros and cons of different platforms for the benefit of the application lifecycle."

"Better documentation to help explain each of the features would be really helpful."
"Better documentation to help explain each of the features would be really helpful."

What is our primary use case?

My primary use case is investigating the pros and cons of different platforms for the benefit of the application lifecycle. This includes security and other aspects. One of my goals is to make it easier to create API inventories.

What is most valuable?

The most valuable feature is the ability to investigate APIs.

What needs improvement?

The interface could be made more user-friendly.

Better documentation to help explain each of the features would be really helpful.

For how long have I used the solution?

I have been using Mulesoft Anypoint API Manager for about six months.

Buyer's Guide

MuleSoft API Manager

March 2026

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How are customer service and support?

I have not needed to contact technical support.

How was the initial setup?

The initial setup was straightforward. The length of time required for deployment varies based on the requirements. It is not always the same, but the average is a few hours.

What about the implementation team?

I implemented this solution.

What other advice do I have?

This is a good solution but nothing is perfect and there is always room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user423384

Consultant Principal on: MuleSoft Expert, Oracle Fusion Expert, webMethods Expert; Dev, SA, EA, PM at Visual Integrator Consulting

Jan 29, 2018

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It's provided a complete and architecturally sound solution for building publicly facing API's that can be consumed and invoked by client-side devices.

Pros and Cons

"It's provided a complete and architecturally sound solution for building publicly facing APIs that can be consumed and invoked by client-side devices, such as mobile."

"Mulesoft doesn't provide a complete stack. For example, it doesn't have BPM/Workflow, BAM, or Identity Management products."

What is our primary use case?

Functional: Integrate Supply Chain automation; Financial System integrations

Technical: Expose API's to Trading Partners

How has it helped my organization?

It's provided a complete and architecturally sound solution for building publicly facing API's that can be consumed and invoked by client-side devices, such as mobile. Calling APIs from JavaScript sounds easy, but it must be secure and performance driven. Mulesoft allows for that.

Integrating cloud to cloud or SaaS to on premise has its considerations, and Mulesoft improves the development, design, and implementation of integrating federated systems and datastores across clouds, networks, and domains.

What is most valuable?

Ability to create and test API "microservices" using RAML
Develop policies that can be applied and re-used across API's and trading partners
Strong security and integration to identity providers to protect public facing APIs
Intuitive development tools based on fundamental computer science concepts, drag/drop
Simple cloud and hybrid cloud deployment models. Good security by putting each application onto a separate VM in the cloud.
Large set of connectors
Innovative concept with "Connector Marketplace" which is similar to Salesforce.
Solid integration with DevOps and continuous integration tools.
Good build for its transformation, translation, and orchestration features. For example, visual mapping, an IDE for building visual flows, drag and drop connectors and templates.

What needs improvement?

Mulesoft doesn't provide a complete stack. For example, it doesn't have BPM/Workflow, BAM, or Identity Management products.
The User Interfaces on the Mulesoft tools aren't as nice as some of it's competitors.
Improved business level analytics is currently on the roadmap.
We created a framework for transaction management since one is not provided out of the box.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

There have been no stability issues.

What do I think about the scalability of the solution?

Good scalability in AWS/EC2.

How are customer service and technical support?

Customer Service:

10/10 - They have a very strong customer success and professional services team.

Technical Support:

9/10 - They're very quick to help with tickets and deploy fixes.

Which solution did I use previously and why did I switch?

I have used Software AG webMethods and Oracle SOA Suite at other customers, but none have switched.

What about the implementation team?

I've implemented it both ways. Their vendor team is 10/10 for their RapidStart program to help customer with their initial use cases.

What's my experience with pricing, setup cost, and licensing?

Consider cloud vs. on-premise. Have a good vision of your medium term needs so you can plan for growth. Develop an API/integration roadmap

Which other solutions did I evaluate?

For API we looked at Apigee, Axway, Mashery, and CA Layer 7.

For ESB/SOA we looked at SAG webMethods, and IBM.

What other advice do I have?

Our approach is to know your use cases (through workshops), and map them back to vendor capabilities to scorecard the platforms.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are independent API advisors; however, we have partnered and delivered on implementation work. We provide an independent evaluation and selection scorecard of API, ESB, and SOA vendors.

reviewer830295Works at a tech services company with 11-50 employees

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Mar 3, 2018

Hi Jordan,
Great write up - thanks! Just an important heads up

An API for API’s is also a tricky sales problem, especially if it’s for an often used / well documented API. The implementation of your client / SDK has to work better than integrating with the SDKs of the original API themselves, and business logic needs to be predictable or manageable. Recently, I’ve been impressed with Segment, which provides an API of tracking user interactions to MixPanel, CustomerIO, and others. The trick here is that these are all similar – based off of events with data -that feed into the other systems. But even in this use case, there are tricks or annoyances, such as update/delete capabilities.
So, what is the difference between zapier and MuleSoft.
Do you publish any video tutorial series on YouTube about Technology, it would definitely make it easier to understand and get started with it like
asha24.com/blog/mulesoft-esb-tutorial this blog.

If you mind I can connect you via LinkedIn or Twitter to stay updated about your new posts.
Appreciate your effort for making such useful blogs and helping the community.

Muchas Gracias,
Jochen

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it_user515286

IT Project & Demand Manager at a insurance company with 501-1,000 employees

Jan 31, 2017

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Lightweight and easy to setup, build and deploy APIs. Load balancing may be an area of improvement.

Pros and Cons

"As a B2B2C company, our goal is to provide a clean interface to our systems, and with Anypoint API Manager we have been able to quickly develop a standard API gateway while reusing most of the components to build a custom API solution for our key client."

"Load balancing may be an area of improvement."

What is most valuable?

The product is very lightweight and easy to setup, build and deploy APIs.

How has it helped my organization?

As a B2B2C company, our goal is to provide a clean interface to our systems. With Anypoint API Manager we have been able to quickly develop a standard API gateway. Plus, we developed a custom API solution for our key client by reusing most of the components.

What needs improvement?

Load balancing may be an area of improvement.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

Good level, they respond quickly and escalate as well if needed.

Technical Support:

Technical support is part of Mulesoft professional services, so it's not included in the solution.

How was the initial setup?

No, setup has been easy, we setup a whole stack dev to production within a business day.

What about the implementation team?

We implemented it in-house.

What's my experience with pricing, setup cost, and licensing?

It's a per core pricing, maybe if your number of cores raise up quickly prices can escalate.

Which other solutions did I evaluate?

Apache Camel and TIBCO. TIBCO was much more expensive than Mulesoft and not so easy to configure. Apache Camel lacked of web management console.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Peter Nkomo

Technical Lead at a tech services company with 11-50 employees

Mar 16, 2024

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Improves data exchange processes by enhancing communication between various messaging queues

Pros and Cons

"The product improved data exchange processes by enhancing communication between various messaging queues. There was a heavy reliance on queues for indexing clusters and data transfer in this particular environment. The product facilitated the transfer of messages from one queue to another, ensuring data flow and processing across different topics."

"We have issues with the tool's pricing. The product seemed to have most of the features required for the tasks I was working on. I didn't feel the need for additional features. However, one aspect that could be improved is making the platform more user-friendly for non-technical users. While it's not necessarily complex, it does require some familiarity. Unlike open-source tools available online, accessing and using this product may not be as straightforward. It needs to offer training to its users."

What is our primary use case?

We use the product to integrate different systems in our organization.

What is most valuable?

The product improved data exchange processes by enhancing communication between various messaging queues. There was a heavy reliance on queues for indexing clusters and data transfer in this particular environment. The product facilitated the transfer of messages from one queue to another, ensuring data flow and processing across different topics.

What needs improvement?

We have issues with the tool's pricing. The product seemed to have most of the features required for the tasks I was working on. I didn't feel the need for additional features. However, one aspect that could be improved is making the platform more user-friendly for non-technical users. While it's not necessarily complex, it does require some familiarity. Unlike open-source tools available online, accessing and using this product may not be as straightforward. It needs to offer training to its users.

How was the initial setup?

MuleSoft Anypoint API Manager's deployment is easy. They had already completed the implementation when I got involved. My role was more about ensuring that everything was functioning properly.