We are using NetApp FAS for some encrypted projects and to provide home direction for our users.
It's highly reliable, even under a heavy load, and it's easy to manage
Pros and Cons
- "NetApp FAS is highly stable and reliable, especially under a heavy load. That is what I like most about the NetApp."
- "I would like to see NetApp add incident support."
What is our primary use case?
What is most valuable?
NetApp FAS is highly stable and reliable, especially under a heavy load. That is what I like most about the NetApp.
What needs improvement?
I would like to see NetApp add incident support.
For how long have I used the solution?
I've been using NetApp SAS for three or four years.
Buyer's Guide
NetApp FAS Series
June 2026
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What do I think about the scalability of the solution?
If we needed to scale beyond what we have now, we could do it. I would say NetApp's scalability is sufficient for our needs. We have hundreds of users accessing the file system on a daily basis.
How are customer service and support?
NetApp support is helpful, and their technicians are knowledgeable. They usually respond fast. I would rate NetApp support eight out of 10.
Which solution did I use previously and why did I switch?
We previously used a Dell product. I think the two solutions are very similar. I also worked with Visionet, but that is apples and oranges. I wouldn't compare NetApp FAS with Visionet because these are very different site systems—parallel site systems.
What other advice do I have?
I rate NetApp FAS Series eight out of 10. I recommend NetApp FAS because it's reliable and easy to manage. NetApp support is helpful. I encourage anyone to choose NetApp.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a tech services company with 201-500 employees
Overall useful features, highly stable for production, and effective high-density volume services
Pros and Cons
- "I have found all the features useful in NetApp FAS Series."
- "The solution is highly stable, and NetApp FAS Series is stable in production storage and for the high-density volume services."
- "We are not able to connect to the support of NetApp from Sudan. We have to go through many agents for support, which makes it difficult."
What is our primary use case?
I use NetApp FAS Series for servers. I have a lot of virtual servers connected through it using a Brocade switch.
What is most valuable?
I have found all the features useful in NetApp FAS Series.
For how long have I used the solution?
I have been using NetApp FAS Series for approximately eight years.
What do I think about the stability of the solution?
The solution is highly stable.
NetApp FAS Series is stable in production storage and for the high-density volume services.
What do I think about the scalability of the solution?
NetApp FAS Series is scalable.
We have approximately 500 users that use this solution in my organization.
We use NetApp FAS Series extensively in our organization and plan to upgrade it for SSD to be faster. We are running our production server on this storage and we use it every second of the day.
How are customer service and support?
We are not able to connect to the support of NetApp from Sudan. We have to go through many agents for support, which makes it difficult.
Which solution did I use previously and why did I switch?
We previously used NAS storage and it was not stable.
How was the initial setup?
NetApp FAS Series is very expensive for us here in Sudan because we cannot purchase it from the vendor directly.
What about the implementation team?
We have three or four people that do maintenance and support of NetApp FAS Series.
What's my experience with pricing, setup cost, and licensing?
It is a one-time license charge for NetApp FAS Series to run and we pay annually for upgrades and support.
What other advice do I have?
I rate NetApp FAS Series a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
NetApp FAS Series
June 2026
Learn what your peers think about NetApp FAS Series. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
Senior Systems Analyst - Infrastructure at Workers' Comp
Scalable and reliable, but support could improve
Pros and Cons
- "The solution is stable."
- "We're supposed to have used NetApp FAS Series for replication, but then one of the nodes failed, and then it's taken us some time to bring it up."
What is our primary use case?
I am using NetApp FAS Series for file backups.
What needs improvement?
We're supposed to have used NetApp FAS Series for replication, but then one of the nodes failed, and then it's taken us some time to bring it up.
The management console and disc partitioning could improve.
For how long have I used the solution?
I have used NetApp FAS Series within the past 12 months.
What do I think about the stability of the solution?
The solution is stable.
I would rate the stability of the NetApp FAS Series an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We have not done much scaling but we know it can.
How are customer service and support?
The support for NetApp FAS Series has not been great.
How was the initial setup?
The whole installation wasn't done right from the start. I think that's where the problem started.
What's my experience with pricing, setup cost, and licensing?
We are on a perpetual license.
What other advice do I have?
I would recommend
I rate NetApp FAS Series a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a tech services company with 11-50 employees
Helps to store files and for VSI and VDI
Pros and Cons
- "The solution is easy to use."
- "I have found NetApp FAS Series to be stable."
- "NetApp FAS Series could improve by being more secure."
What is our primary use case?
I use NetApp FAS Series to store files and for VSI and VDI.
What is most valuable?
The solution is easy to use.
What needs improvement?
NetApp FAS Series could improve by being more secure.
For how long have I used the solution?
I have been using NetApp FAS Series for many years.
What do I think about the stability of the solution?
I have found NetApp FAS Series to be stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 30 people in my organization using this solution.
How are customer service and support?
The technical support was satisfactory.
How was the initial setup?
The installation can be difficult but it depends on who is installing it.
What about the implementation team?
We use a technical team to do the implementation.
What's my experience with pricing, setup cost, and licensing?
NetApp FAS Series could be less expensive.
What other advice do I have?
I would recommend this solution to others.
I rate NetApp FAS Series a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Service manager at VST ECS
It can be used both SAN and NAS at the same time, is stable and scalable
Pros and Cons
- "Can use both SAN and NAS at the same time."
- "I like that the NetApp FAS Series can use both SAN and NAS at the same time, and that's what most customers are looking for."
- "For long term partnership in Myanmar, the local warehouse should be built in Myanmar that's something I'd like to see. We have some issues with supply so there is sometimes a delay in getting the hardware."
What is our primary use case?
Our company is based in Myanmar. I'm formerly a system engineer and we are a NetApp service provider company as well.
What is most valuable?
This is a good product. I like that the NetApp FAS Series can use both SAN and NAS at the same time, and that's what most customers are looking for. Especially, the features like Metro Cluster and Snap mirror are also really good.
What needs improvement?
For long term partnership in Myanmar, The local warehouse should be built in Myanmar that's something I'd like to see. We have some issues with supply so there is sometimes a delay in getting the hardware.
For how long have I used the solution?
I've been using this solution for over three years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
We have good support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is relatively easy but we have a lot of experience with it.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are reasonable for our customers. We're generally dealing with enterprise-size organizations - mainly the banking and government sectors.
What other advice do I have?
I rate the solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Broadcast Technology Director at tv8
Reliable storage, easy to use, performs well, and the support is good
Pros and Cons
- "It's an easy product to use that is stable and has good performance."
- "We tested many storages, and NetApp was the most successful in terms of performance."
- "The user interface could be improved to have better graphics and the performance analyzer could be better."
- "There should be a separate admin web management for each SVM. We are currently managing all SVMs from a single admin interface, it is a problem."
What is our primary use case?
We are using NetApp FAS Series on all of your sites.
We use it in four major systems for productions in broadcast TV channels.
I can say that we use it in Production and Archive environments according to the model and disk structure.
How has it helped my organization?
I can say that we use it in Production and Archive environments according to the model and disks structure.We tested many storages. Netapp was the most successful in terms of performance. We did multiple HD ingests in real-time. At the same time, Editing teams edited on the ingested files. As Ingest, we recorded more than 20 HD cameras simultaneously. We chose netapp when we saw that it was successful in the tests we carried out according to our structure.
What is most valuable?
- First of all, I think it is very suitable storage for media.
- When editing and recording at the same time, its performance is quite sufficient.
- The fact that it is redundant for the controller provides sufficient security.
- I can share all volumes as a single space through the FlexGroup structure.
- You can manage departments independently by creating more than one SVM.
- Ontap is a very stable and reliable operating system.
What needs improvement?
There should be a separate admin web management for each SVM. We are currently managing all SVMs from a single admin interface. it is a problem.
Real-time performance monitoring requires good software. It would be great to be able to see the audit logs.
For how long have I used the solution?
We have been using NetApp FAS Series for more than five years.
What do I think about the stability of the solution?
I can say that it is a stable product.
What do I think about the scalability of the solution?
NetApp has a structure that can grow very easily. You can expand by buying suitable model shelves. You can expand by the value allowed by the controller.
How are customer service and technical support?
We have opened cases with technical support in Europe. They can connect and together we resolve the issue.
At times we use support from the support site.
What other advice do I have?
NetApp FAS Series can use the cloud services in the storage and can be upgraded to the cloud.
I could recommend this solution to other media companies to use. It's an easy product to use that is stable and has good performance.
I would rate NetApp FAS Series a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology IT Manager Manager at a manufacturing company with 1,001-5,000 employees
Reasonable price, good file sharing feature, but the file system is not dynamic and the operating system is very cumbersome
Pros and Cons
- "The file sharing feature is most valuable."
- "We got everything we wanted with all the bells and whistles and all the features and functionalities."
- "Its operating system is very cumbersome. However, after you set it up, it runs pretty smoothly. Its file system is not very dynamic. It is very static."
- "Its operating system is very cumbersome."
What is our primary use case?
Our primary use case was NFS. It was used for designing chips.
What is most valuable?
The file sharing feature is most valuable.
What needs improvement?
Its operating system is very cumbersome. However, after you set it up, it runs pretty smoothly.
Its file system is not very dynamic. It is very static.
What do I think about the stability of the solution?
It is pretty stable. I would probably give it a six out of ten in terms of stability.
What do I think about the scalability of the solution?
It is scalable to some extent. There is a limit, but then everything has a limit. We were using it at three sites across the US. We ran into this issue of hitting the limit just once in a while. When you are growing a cluster, you usually hit that limit.
How are customer service and technical support?
Their support was okay. I wouldn't say it was very great, but it was there. Occasionally, they would just go round and round in circles. They didn't know what to do with the case.
They followed the sun model, which is followed by almost every company. If you open a case and the person is one hour away from his break or the end of his day, he would just say that he will have to give the case to someone else, and then you start all over again.
Which solution did I use previously and why did I switch?
We have had different NetApp models. FAS has been around for a long time. The newer models are called AFF, and I have used AFF 300 and AFF 400.
How was the initial setup?
Its implementation was complicated. It takes a couple of hours if your network and DNS are ready.
What about the implementation team?
There was a NetApp SE on the site to help us.
What's my experience with pricing, setup cost, and licensing?
We purchased it for four years, and it wasn't expensive. It was reasonable.
Every company has a different agreement with NetApp. We got everything we wanted with all the bells and whistles and all the features and functionalities.
What other advice do I have?
Its operating system is a little cumbersome, but it runs pretty smoothly most of the time.
I would rate NetApp FAS Series a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
NetApp Product Manager at Hiperdist Ltd
A stable and scalable data management solution with a useful unified management feature
Pros and Cons
- "I like the unified management feature because sometimes you end up running a single protocol on the entire system."
- "I would recommend this solution to new users because it's easy to implement, it's easy to install, it's easy to scale, and there is what we call investment protection."
- "Interfacing with the cloud environment could be better. I want to be able to move some cloud volume and integrate it seamlessly with my home on-premise storage. Sometimes I have issues with port permissions. NetApp probably needs to improve more on the integration side from on-premise to the cloud."
What is our primary use case?
I use NetApp FAS Series for storage consolidation, database management, performance, and data protection. We also use it for unified environments where you run multiple protocols. You can run it through a FAS or an AFF system. Our core applications are running on it, so it's always up.
What is most valuable?
I like the unified management feature because sometimes you end up running a single protocol on the entire system. Although it has the capacity to do multiple, you have to go the route to enable that. Sometimes it isn't convenient. You rather have a system for a particular protocol and another system for other protocols, especially in a big environment like mine.
What needs improvement?
Interfacing with the cloud environment could be better. I want to be able to move some cloud volume and integrate it seamlessly with my home on-premise storage. Sometimes I have issues with port permissions. NetApp probably needs to improve more on the integration side from on-premise to the cloud.
Capacity management could also be better. The difference between AFF and FAS has always been an issue, but now we have the advanced disk partitioning technology on the whole FAS systems that can give us more usable capacity. That has been the bigger issue that I had with NetApp in terms of improvement, and they seem to be working on it now.
For how long have I used the solution?
I have been working with NetApp for more than ten years.
What do I think about the stability of the solution?
It's a stable solution. The trouble we have with stability is the trouble we created ourselves. Once the system is installed and configured, it's stable. Except sometimes, we want to check out things, and they create some trouble for us. If it weren't stable, we wouldn't be investing in it for the past ten years.
What do I think about the scalability of the solution?
NetApp FAS Series is a scalable solution. We scale transparently, and we scale out and scale up. If we are scaling up with heavy capacity, it's very simple. Once we loop it, we have it and send it. We don't even have downtime for that.
Sometimes it's tricky when we need to cluster several controllers and to scale-out many times. But it doesn't really have a major effect on our business. Sometimes we schedule it to let the business know that there might be some downtime for a period. We are finding ways to reduce the impact, and I think it's seamless. If I have to rate it, I'll give it 85%.
How are customer service and technical support?
My experience with technical support has been very good. In fact, most of the things I'm able to do, I learned how from the technical support team. They don't just work. They work, and then they allow me to learn with them. As they are doing it, they put me through, and I'm able to pick up one or two things every time I get their support.
Although it's in two layers because of the kind of customer I am, we have what we call dedicated service accounts managers. Even before your issues come up, the guy triggers it, and then they are proactive in managing our whole system.
But sometimes, we will have issues where we have to raise support cases, and we have a good contractor there. We have four hours of premium support. So far, we always get a response within four hours, and sometimes we have our resolution.
How was the initial setup?
The initial setup was a complex process, but it's better now.
What about the implementation team?
We use a local vendor and integrator most of the time to implement this solution. Initially, the system always comes with about three years of support. I have very good vendors around, and it's great all around. They also come around to support, but first level support, I do it by myself. When it gets complex, I invite the integrator and sometimes the OEM.
What's my experience with pricing, setup cost, and licensing?
It's not cheap, but at the same time, it's also inexpensive. It's somewhere in between.
What other advice do I have?
I would recommend this solution to new users because it's easy to implement. It's easy to install, it's easy to scale, and there is what we call investment protection. If there's a new controller that comes up, your existing controller can integrate with it. You don't have to trade in what you have. It always has forward compatibility and backward compatibility. I will always recommend NetApp FAS Series.
On a scale from one to ten, I would give NetApp FAS Series a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Manager at a maritime company with 51-200 employees
Excellent and proactive support, reliable, easy to set up, and you can scale as many as you have
Pros and Cons
- "The most valuable features are the NAS features and NetApp's excellent support."
- "There is no NetApp infrastructure set up here in Greece."
What is our primary use case?
We are mainly using this solution for file sharing, virtualization, and database storage.
What is most valuable?
The most valuable features are the NAS features and NetApp's excellent support.
It's user-friendly, and I am happy with the dashboard, customization, and security.
What needs improvement?
For the most part, we don't have any problems. There is no NetApp infrastructure set up here in Greece. We don't have a representative with a technical department and someone who will help you in order to understand the product better.
For how long have I used the solution?
I have been using this solution for seven years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It's scalable. You can scale as much as you can have.
We have approximately 500 end-users in our organization.
How are customer service and technical support?
We have contacted technical support either by phone or via email, and sometimes they have contacted me first because they have noticed something in their systems.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We used an integrator to help us with the deployment.
What's my experience with pricing, setup cost, and licensing?
I don't recall the price, but in general, pricing can always be better.
What other advice do I have?
I would definitely recommend this solution to others who are interested in using it.
I would rate NetApp AFF (All Flash FAS) an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-founder at Forest Technology
Easy monitoring, very stable, and easily scalable
Pros and Cons
- "You can use different protocols at the same time, and monitoring is also very easy in NetApp FAS Series, with a free tool available for monitoring."
- "Its licensing cost can be improved."
What is most valuable?
You can use different protocols at the same time. Monitoring is also very easy in NetApp FAS Series. There is a free tool for monitoring.
What needs improvement?
Its licensing cost can be improved.
What do I think about the stability of the solution?
It is very stable. We have a lot of customers in Turkey, and we haven't got any major issues or complaints from our customers.
What do I think about the scalability of the solution?
It is easily scalable. You can easily scale up and use old and new products together. NetApp products are very scalable.
How are customer service and technical support?
Their technical support is very good. They work very tightly with us.
How was the initial setup?
The initial setup is very easy. It can be set up in five to ten minutes. We have a lot of technical knowledge of this product.
What's my experience with pricing, setup cost, and licensing?
It is expensive.
What other advice do I have?
I would recommend this solution. I would rate NetApp FAS Series a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Buyer's Guide
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Updated: June 2026
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