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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

NetScaler offers excellent load balancing and SSL offloading features, providing high availability and security for applications.
SSL VPN in NetScaler is highly regarded for its ease of setup and management.
NetScaler's GSLB feature ensures service continuity by efficiently balancing load across data centers.
High availability and performance capabilities make NetScaler a preferred choice among users.
NetScaler is valued for its robust security features, such as application firewalling and IP Reputation.

CONS

Support for scripting needs enhancement, such as implementing features like iRule for customized configurations.
Existing documentation and support need improvement as it lacks coverage of multiple use cases and clear guidance.
Licensing is complex and costly, with the need for more transparent and competitive pricing.
Technical support responsiveness and expertise are lacking, leading to unresolved issues and reliance on self-solving by users.
Regular expression-based policy creation and scripting logic behind rules need to be simplified and less tedious.
 

NetScaler Pros review quotes

LD
Information Technology Division Director at Ethiopian Roads Administration
Feb 27, 2024
Citrix Netscaler makes it easy to provide services to end users, offering better visibility into user sessions compared to VMware. However, instability in network or machine can cause headaches as it's hard to pinpoint issues. SSL offload feature enhances security posture by providing secure connectivity between end users and backend systems. We use additional Azure remote security solutions for comprehensive protection.
DEMİRHAN ÇAVUŞOĞLU - PeerSpot reviewer
Cloud Consultant at Migros Ticaret A.Ş.
Feb 7, 2024
An essential component is the Director, which provides detailed insights into sessions, including identifying session failures, connection issues, user lockouts, etc. It presents a list of problems to address, enabling you to click on them and resolve them efficiently.
DEMİRHAN ÇAVUŞOĞLU - PeerSpot reviewer
Cloud Consultant at Migros Ticaret A.Ş.
Feb 23, 2024
One of the most beneficial features for application delivery is its integration with Citrix Storefront, facilitating user logins and ensuring continuity during data center outages.
Learn what your peers think about NetScaler. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,800 professionals have used our research since 2012.
YA
IT Supervisor at United Nations
May 15, 2024
Citrix is good for application protection.
Mazhar Khan - PeerSpot reviewer
Manager Spend and Alliances (RVP) at Faysal Bank Ltd
Jan 18, 2024
From a security standpoint, It is a comprehensive solution in a single box.
Rohit Ghorpade - PeerSpot reviewer
Cloud Network Engineer at a insurance company with 5,001-10,000 employees
Dec 5, 2023
One of its most valuable features is fundamental load balancing, supporting both basic load balancing and database teams.
VivekKumar10 - PeerSpot reviewer
Co-Founder at Virajo
Apr 14, 2023
For NetScaler, our major use cases are database load balancing, PowerVPN VPN access gateway, WAF (Web Application Firewall), and content switching.
Parin Thaker - PeerSpot reviewer
Solution Specialist at Dotcad Pvt Ltd
Jun 18, 2024
The solution can be configured very granularly and has good control over security.
reviewer1987287 - PeerSpot reviewer
General Manager & founder at a engineering company with 11-50 employees
Mar 4, 2024
The most valuable feature for us is the application firewalling in Citrix NetScaler, ensuring only valid traffic enters our environment.
Özden-Aydın - PeerSpot reviewer
Technology Consultant at NetWiser
Jan 2, 2024
I prefer this solution because of its user-friendly interface. I find it simple and close to what I am currently using, which is Citrix Fortiva Access for Multi-Factor Authentication. I appreciate the familiar user interface and troubleshooting tools it offers.
 

NetScaler Cons review quotes

LD
Information Technology Division Director at Ethiopian Roads Administration
Feb 27, 2024
Improvements are needed to address the issue of machines becoming unregistered, ensuring stability for end users. Troubleshooting with Citrix support can be challenging, so clearer diagnostics would be beneficial. As for global server load balancing, it works well on-premises, depending on user volume and service stability. Overall, it's satisfactory for us.
DEMİRHAN ÇAVUŞOĞLU - PeerSpot reviewer
Cloud Consultant at Migros Ticaret A.Ş.
Feb 7, 2024
Citrix is more expensive than Horizon.
DEMİRHAN ÇAVUŞOĞLU - PeerSpot reviewer
Cloud Consultant at Migros Ticaret A.Ş.
Feb 23, 2024
Finding relevant documentation for learning NetScaler can be challenging, especially for beginners who prefer a web interface over command-line interfaces.
Learn what your peers think about NetScaler. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,800 professionals have used our research since 2012.
YA
IT Supervisor at United Nations
May 15, 2024
The setup was not simple.
Mazhar Khan - PeerSpot reviewer
Manager Spend and Alliances (RVP) at Faysal Bank Ltd
Jan 18, 2024
If one device or switch fails, the failover to another device is not seamless which is painful.
Rohit Ghorpade - PeerSpot reviewer
Cloud Network Engineer at a insurance company with 5,001-10,000 employees
Dec 5, 2023
Currently, the support team's responsiveness is lacking, and the technical personnel on calls often seem unfamiliar with the issues or inadequately trained.
VivekKumar10 - PeerSpot reviewer
Co-Founder at Virajo
Apr 14, 2023
Manageability and adaptability can also be challenging for end customers.
Parin Thaker - PeerSpot reviewer
Solution Specialist at Dotcad Pvt Ltd
Jun 18, 2024
I would like to enhance the solution's bot protection features.
reviewer1987287 - PeerSpot reviewer
General Manager & founder at a engineering company with 11-50 employees
Mar 4, 2024
Mastering it requires significant learning and training due to its complexity.
Özden-Aydın - PeerSpot reviewer
Technology Consultant at NetWiser
Jan 2, 2024
I am not an expert in this solution, but simplicity and user-friendly interfaces are crucial for me. I would appreciate advice from Citrix, particularly in the form of an interactive guide for API protection. It would be helpful if they could provide specific points and recommendations for cybersecurity, indicating areas that need attention or improvement. I find such interactive guidance valuable.