The alerting is by far the most valuable feature, closely followed by the way the platform correlates incidents across applications and components.
We are able to derive very valuable insights into the performance of the entire stack, and most importantly, we get a view as to which components have the biggest impact on the customer experience.
We have both Ops and Tech Leads subscribed to the alerts now. In general the Ops team only responds to "server down" or other infrastructure issues, whereas the Tech Leads will become interested if errors are being thrown or the Apdex scores are affected. They then have the chance to observe the system during an issue, as well as grab stack dumps and thread traces that allow us to quickly identify issues that are hard or impossible to replicate in a test environment.
I would like some additional fine tuning control around the alerting. I would also like the ability to "store" particular errors or traces for longer than the normal week.
We are yet to investigate creating dashboards and building extensions so there's a lot about the platform we still haven't found.
The biggest issue is the lack of mobile support from the website. They do have an Android and iPhone app but I have a Windows Phone and it's virtually unusable.
We've used it for about a year, and there are still a number of features we've yet to fully explore.
We see some exceptions in the machine Event Logs from time to time, and we occasionally see high CPU usage from the monitoring components but we've not seen any activity that compromised the stability of our systems as a result.
Support people are very helpful and turn-around times are short. I have raised a number of tickets and I've always been happy with the outcome.
We used to use Microsoft System Center Operations Manager but this is really not ideal for our cloud-based deployments
Deployment to our Windows, Ubuntu and .Net environments was very straightforward.
We provide managed services on Microsoft Azure and Verizon Terremark for a number of enterprise organizations including Government, Motor Vehicle Manufacturers and FMCG.
The hardest part was understanding the licensing and billing. The licensing and pricing was a challenge for us to understand, so speak to an Account Manager rather than simply buying online. I think they need a blog post about this.
We evaluated a number of solutions but this is the only platform we've fully deployed to production. We looked at MS System Center, DataDog, Paraleap and SolarWinds.
Start with a trial to get a sense of which components perform what kind of task, then divide your environment into applications and servers that require data retention, and those that don't. Put them into two separate accounts. The ones that require retention will eventually become a Pro account.
The ability to have real-time performance statistics, as we need to know if the main features of our website are working and responding fast enough to our clients' clicks.
New Relic helped us in realizing that sometimes our online service wasn't as fast and reliable as we expected it to be. With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas.
The pricing model. New Relic can be expensive for growing startups. Maybe they should think of some more choices.
I've used it for two years.
Not at all.
No, access to the New Relic website and reports was always stable. Monitoring, events and reports are always available and we didn't notice any kind of downtime.
No, our website started with a small number of users and grew to hundreds. New Relic was always working as expected.
Customer service has always answered our questions very quickly, even on weekends. It seems very effective. 10/10.
We previously tried some hosted solutions using a variety of tools to perform monitoring and reporting tasks. We decided to switch to New Relic for its simplicity on setup and maintenance. We are able to quickly deploy new servers using New Relic in zero time.
New Relic offers great tools to integrate your software stack with their tools, and everything worked like a charm.
We implemented New Relic ourselves
Pricing can be dangerous if your product grows a lot. You should start with the free lite option to see if you can find New Relic useful for your application, and then try the Pro version with one or more hosts.
No other options evaluated,
Search in the plugins repository to see if there's already a package for your CMS framework. Install que iOS/Android mobile app to monitor your sites and get alerts.
Cool review