New Relic Reviews

JS error detection, alerting systems.

We are able to detect errors in the software.

Error Tracing, kpi performance differs many with other controls like IPtables or specialized webs, this confuses but is understandable.

3 months.

My technicians did, it I'm not aware.

There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool.

No, didn't notice any scalability issues.

Customer Service:

The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support.

Technical Support:

Average.

Previous experiences with this tool made us choose this first, although we compared others.

In-house.

It's price is a little bit higher than expected as the premium specs are the ones we need.

5€ / day / server, a little bit high.

Yes, Zenoss and AppDynamics.

It's easy to manage and its dashboards are understandable to C-level, APDEX is a plus too.

New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications. Compared to other cloud-based offerings, New Relic is easy to install and provides a lot of information to you in a very convenient and easy to understand dashboard.I chose to test drive New Relic after seeing the graphs from a fellow sysad. I was amazed at the level of information and detail that I saw that I decided to try it out myself. What's even more impressive is that you can share monitoring servers or apps with other members of New Relic. Notifications are also available via email, and all of the notifications for my servers and services arrive on time. This allows me to immediately check what is happening and take appropriate action if necessary.

One major issue for me with New Relic is data privacy. Though installation is a breeze for most operating systems, the thought of installing a monitoring application and seeing a lot of information about my servers or applications somewhere is somewhat nerve-wracking. Right now, I do not know what other information is being sent to New Relic's servers and I don't have any control as to what is being monitored and sent. This can be a major issue for some companies, and care must be taken is there is no settings page presented during installation to enable or disable certain parameters for monitoring.Overall, New Relic is a great product is recommended for use. Just make sure that you understand the potential privacy and data theft issues associated with cloud-based services.

Personally, I would like to have an options pages during installation detailing what can be monitored and allow me to only select certain parameters to be reported. Also, network usage of the tool should also be profiled as it might consume a significant amount of your bandwidth if you have many servers being monitored.

From operationally rich, to developer deep. Invites dev and ops to work together, most operational APM tools don't invite the dev. Most easily adopted APM tool. For innovators first, then the rest of the Org will start to "Get It".

It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that).ROI is very high because a single SKU product is rare in APM today, and the ability to move licenses anywhere is an amazing agility quotient.

ROI - found key issues in the first month in the biggest Alexa-rated site that we own.

Real-time error monitoring means I can drill down and see what’s happening. It allows me to see what my latency is while it’s going on.

The data visualization is easy to read. Better yet, it's easy to show other people the visualizations.

I'd like second-by-second monitoring, instead of a five-minute lag time.

It's good, though there was just one instance where the agent had a problem, but it was quick to remedy.

No issues encountered with scalability.

I found a bug and they gave us a work around, and a week later, they released a patch.

I wasn't involved in the initial setup.

I would like to see the platform extended further.

Alerts when server load reaches thresholds, disk space thresholds and error logging of applications.

Reduced the worry in supporting live websites.

Integration with Azure websites as well as Azure cloud services.

2 years.

No issues with deployment.

No issues with stability.

No issues with scalability.

No.

Straightforward - NuGet package.

In-house.

Using free version of product so N/A.

It's a low risk strategy for system monitoring.

The most valuable feature for us is the ability to see what is going on with the apps on our web server. We can monitor the response times, throughput, what transactions are fast or slow, and what's being hit more than others.

In the past, we had to look at server metrics such as CPU and the number of connections. With APM, we can see much more about what it's doing. It's helped with a lot of troubleshooting of performance issues. It's also helped with code problems, where we deploy something and it's performing slowly. It helps us see the problem in the web app, database, rendering, etc.

We've had no issues with deployment.

We encountered no issues with instability.

It scaled well, as we just need to add a new agent onto the box when we add a server. Also, it's been helpful in determining when we need to scale up by looking at the metrics.

Transactions overview - we can track the slowest ones to see where the problems occur. It’s the first place we look for problems.

Both developers and operations people can look at the same data, and that’s a great benefit. Operations can monitor, as they’re also in charge of the website, and developers can use it to see code changes.

It could be faster, but they’re already working on making this.

Quite stable. There have been some times where it failed to record something, but those were rare. Pretty reliable.

No performance issues when scaling. We don’t need to care about scaling it as it monitors our system. You just put an agent in the server and New Relic takes care of the scaling to provide you with the data.

Haven’t had to use it as the product is quite easy to use. Also, the documentation is also very clear in how to use the API, etc.

Just do it.

Dashboards let us monitor applications. We can see exactly what the problem is and where we need to go to troubleshoot it to solve the problem. Most of the time it tells us what the problem is. When you see it up in the application you put it exactly where you need it; we can troubleshoot simply by looking.

If something goes bad, we can resolve it faster and in the proper way, rather than spending a lot of time just trying to understand what’s going on. We can see easily what’s working and not, so there’s less downtime.

It’s really powerful with a lot of features, but some training and documentation from New Relic would be useful.

We had some problems at the beginning, but we may not have set it up properly. It’s not clear if it was stability problem in New Relic or in our application, and it was just at the beginning.

Our stack is fixed, so we only scale within the set number of servers.

I wasn’t on the implementation team.

Sometimes we just don’t know how to maximize the use of its features. If we had some additional training, that would help.