New Relic Reviews and Pricing

Webmaster with 51-200 employees

May 1, 2014

Great application but still lacks a bit in non application monitoring

One of the greatest finds of the past 12 months has to be New Relic. Its monitoring and performance tracking in a box is just amazing, and shows what modern SaaS solutions should be.

New Relic is a great application tier monitoring solution, and while I would love it to do many more things, its still amazing how much it can do.

It is still lacking a bit in non application monitoring, so can’t hold all the cards at the moment, but works well alongside other platforms.

Don’t write this off as a Java tool, I know I initially did, but we have had it run against PHP stacks with just as much useful information generated.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user163218

Sr Application Ops Engineer at a tech company with 201-500 employees

Nov 18, 2014

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Makes it easier to troubleshoot application issues. Administratively, it's really easy since it's a SaaS application.

What is most valuable?

Ease of installation/maintenance.

How has it helped my organization?

Makes it a lot easier to troubleshoot application issues.

For how long have I used the solution?

1.5 years.

What was my experience with deployment of the solution?

We use a deployment solution so after we set it up once we could package up the deployment and go from there. Administratively, it's really easy since it's an SaaS application.

What do I think about the stability of the solution?

Haven't encountered as issues with stability.

What do I think about the scalability of the solution?

Haven't encountered as issues with scalability.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

I had not used another solution. Others in the company have. Switch was due to feature set, ease of use, and less administrative overhead.

How was the initial setup?

I had to read the instruction page but other than that, it's easy.

What about the implementation team?

We did not implement through a vendor.

What's my experience with pricing, setup cost, and licensing?

I do not know. The licenses were purchased and I installed Java and server agents.

Which other solutions did I evaluate?

I was not involved in the choice/purchase of this product.

What other advice do I have?

Have your dev team read the information about the product: it's capabilities and how to implement them. That will help a lot in the long run.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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it_user161667

QA Expert with 501-1,000 employees

Nov 9, 2014

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This is a really awesome tool, getting you in & out of your entire backend framework in a cohesive manner.

Valuable Features

The API response time has been a valuable feature.

Improvements to My Organization

This product had actually helped us in identifying peak load hours and system response to such situations. Also on Local system if we have upgraded or downgraded any API, this tool has actually given data facts in response time & that is very important.

Room for Improvement

Mobile APP's Performance Monitoring.

Use of Solution

I have been using the solution for 2.5 Years.

Deployment Issues

No.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

Very Good.

Technical Support:

Very Good.

Initial Setup

Easy.

Implementation Team

In-House Team.

ROI

Reduced response time.

Other Advice

This is a really awesome tool, giving you in & out of your entire backend framework in a cohesive manner. Also maintains history of data to help to find root cause of problems back in history.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user344571

Operations, Android engineer at Cvent

Dec 2, 2015

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We're all privy to data at the same time, whereas before we only had siloed views that provided limited data. However, it needs ways to extract data to other platforms such as mobile.

Valuable Features

It’s fast! I have a tab open all the time and I don’t have to refresh the page, I just glance at it. It provides easily digestible information.

Improvements to My Organization

We all look at the data, so we are all privy to the data at the same time. Before, we only had siloed views that provided limited data.

Room for Improvement

Slack-integration
JIRA integration for ticket creation
It needs ways to extract data to other platforms such as mobile. The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth.

Stability Issues

There's no problem with stability, but I had one annoying problem where I wasn’t part of the right group, but New Relic fixed it for me.

Scalability Issues

We don't have much experience with scaling it, but we've been able to scale to a mobile platform.

Customer Service and Technical Support

We've had good experiences with technical support.

Initial Setup

I wasn't involved in the setup.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user344559

Devops Engineer at Cvent

Dec 2, 2015

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It's given us the ability for anyone to know how our customers experience our application, although it would be nice to have a way to pull charts and data into third-party services.