New Relic Reviews

It helps us profile specific web server endpoints and identify what can be improved.

On a regular basis, we're able to identify incorrectly optimized SQL queries, external machine bottlenecks (i.e. higher throughput than can be handled), and other low performance issues.

I hope the next release has the ability to retain historical data.

A current limitation is comparing a present call with that of the same time the previous day, or previous week. It would be great to identify exactly which hours and days had lower performance than usual.

I've used it since November 2013.

It's trivial.

It's trivial.

Support is quite good, around 8/10.

There is a lot of available resources online, and support leads you to their forums initially. Response times are within 24 hours if contacted by email.

The initial setup was very straightforward.

The documentation is very complete and the procedure itself takes about five minutes, plus deployment time.

New Relic is a software as a service so there is no implementation per se, just a setup.

Pricing is great!

There are many free plans, and the for pay ones add a few important features such as longer log backup.

I chose this product for its ease of integration with our software stack, and its very attractive price plan.

New Relic is a great SaaS which I will definitely continue using and will use in future products.

We're a very happy customer.

We are using the SLA reporting, server monitoring and alerting, however the main and most important feature for Mangocam is the real time application performance and capacity reporting. We are also using plugins for memcached and database monitoring and alerting.

New Relic has changed the way we are dealing with application problems. It's the first place for our administrators to check if we encounter issues. In most cases, New Relic can immediately pinpoint the root cause of the issue, be it application errors, slow transactions, external services, database throughput or high transaction count. New Relic can monitor thresholds and alert if required. We are also using New Relic to help understand performance tests and bottlenecks.

Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal. Also the pricing / plans may need restructuring as there is a big gap between the free offering and the first paid tier.

About three years for Mangocam.com, also at two other companies as IT consultant for the last 4 years.

We have used the PHP and Java monitoring modules as well as the server monitoring service without many problems. There was an initial glitch with the javascript injection on parts of our site, which has been sorted out quickly with the help of the New Relic support.

None so far. The service is very mature and very stable.

None so far. However, the amount of servers and services connected is limited.

We only had to contact the support twice and in both cases the response time and professionalism were exceptional.

The quality and expertise of the email support was very high, we have no complaints.

We have tried different services in the past, which only offered part of the features, but again New Relic is very different - complete product that just works.

Setting up New Relic is very easy and well documented. It's using the standard operating system packaging tools and is straightforward.

We implemented it in-house.

There is no measurable ROI as we are currently utilising the free plan / option.

The primary uses case was to monitor all the front end servers, code, and query optimization for code and DB to enhance the performance, detect and remove anomalies which cause a long time to process the functions. 

It gives us useful insights for end-users and gives more information which led us to drive the future strategy for the application for business units.

The most valuable feature is New Relic Insights.

End-user, Synthetics monitoring, Infra, and DB monitoring are very good.

Our customers are happy with the dashboard and the data that it displays and the correlation between the components.

Data retention should be increased, advanced RCA and all possible and best recommendations should be provided. 

Pricing should be revised

I have been working with New Relic APM for six months.

I have never been in contact with New Relic support.

The closest alternative is AppDynamics and the best part its On-prem module is also available. the support is not as good as the product

New-relic is easy to use and the implementation support is awesome.

The complexity of the installation depends on the environment. If the infrastructure is simple then it can discover all of the units in an hour or two. If on the other hand, the environment contains a gateway and a proxy then it might be complicated by having to open the proper ports and establish communication with the cloud portal.

We have our own team for implementation, deployment, and maintenance.

The pricing depends on the count of agents and the level.

Appdynamics

For people who are comfortable with the cloud, this is the best option and a product that I recommend. So far, our customers are all happy with it.

I would rate this solution an eight out of ten.

We use this for application monitoring of our product.

The solution makes it very easy to have a holistic view.

They have baseline level alerting.

There is room for improvement on the alerting, insights, and infrastructure monitoring. It provides basic level alerting, and I would like more details. 

I would also like an infrastructure network that provides real-time views, showing the issues.

Compared to their competitors, they are missing some features at the moment.

We haven't faced any stability issues.

We haven't faced any scalability issues.

They have a pretty good technical support.

The integration went smoothly with this product.

We also considered Datadog, but New Relic had better features for our use case and good support.

We don't have an AWS version right now.

We primarily have an API so our front-end apps aren’t a huge part of our business, but Browser allows us to see geo-location to see where requests are coming from.

It also provides us with really valuable information such as which different browsers and versions our website visitors are using.

As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details.

I'd like to see alerting based on custom insight queries. If I set a custom query to give me some value, I want to be able to set an alert for that.

No issues with deployment at all.

No stability issues.

It’s been scaling along with our growth.

I haven't had to use technical support.

Setup was very simple and straightforward.

The thing I use the most is the ability to tell at a glance that we’re in a red state. We have dashboards around our office which let me know what I need to pay attention to. I can dig into the error. It also has high throughput.

Mean time to recovery has improved, leading to cost savings and reduced customer dissatisfaction.

One of my issues was with not getting enough insight into errors, as I can only go back seven days. The data collection on it is not a long enough period of time if I want to see some trends. If someone is having some errors, I can’t get historical insight.

We had a problem where our application crashed because of New Relic. They acknowledged the problem and we just had to turn it off for six months.

It’s been scaling along with our growth.

Great tech support, very responsive. Have helped us solve problems.

I wasn't involved.

It’s just so easy to set up and use with little training. The barrier to entry is extremely low and it adds a high-value.

It allows flexible queries, allowing me to find answers easily.

It’s been helpful to get a unified understanding of how our application is being used, usage patterns, etc. We get a shared organizational understanding.

Alerting based on custom insights queries. If I set a custom query to give me some value, I want to be able to set an alert for that.

No issues encountered.

It’s been scaling along with our growth.

Great tech support, very responsive. They've helped us solve some perplexing problems.

Very straightforward. Worked through our account manager.

You’ll get way more data than you thought.