New Relic Reviews

We can, in seconds, discover and point to the component/code that is giving us performance issues without debugging all the code.

After some days of using the product, we could optimize the code of multiple critical application used by our customers and, therefore, provide better, more stable services.

The ROI was there already after several days. Debugging and finding issues was taking, at a minimum, several days, now we can do it several hours.

We can get a complete and detailed view of each component of our product and focus immediately on performance issues, or give priority to the code/component we want to optimize.

Also, with the reporting/alerting and SLA feature we can generate reports to see the average response on days/weeks/months.

Lastly, it can help us compare between days, so we can see the impact of a deployment of new code on performance.

Labelling and tagging should be more user-friendly. It needs some more features.

We've used it for more than one year, almost two. For some months we had temporary licenses, then we bought the required licensed when we saw the add-on value of the product.

There were some small bugs with the ability to update the dashboard the driver, RAM, and CPU after we upgraded to a server application. We had to ask New Relic to manage this issue on their side.

No issues encountered.

9/10 - very good and fast response. They always try to provide real support to understand your target, your issue, and try to find a solution to reach their customers target and satisfaction.

9/10. They know their product and most of technical replies are very clear, working, exactly as they say, and are easy to implement.

The deployment is easy, and it only takes one minute to install the package at the OS level for a server via RPM, and via agent for different applications where you integrate them in your application. It would be difficult to do make it simpler.

It was peanuts, and you install the agent/plugin on your OS or application, then you start your application or the agent on the OS, and it is automatically integrated in the dashboard on the cloud. It's impressive how it is so simple.

You install it yourself.

In several days, we got a great ROI due to an issue in an customer application. In the past, it was taking days for our developers to find the root cause of performance, and the slowest component. Now, in seconds, we can point direclty to the code/component that is slow, that has issues, and allow the developers to directly focus on working on the code to provide an optimized and stable code to deliver better service to the customer.

Price and licensing is very efficient and correct.

We looked at other products, but we had first priority on an ROR/Ruby application for a new application. The payroll exchange used by our customers all over the world and some good competitors didn't support ROR/Ruby applications.

It's very good but still needs to be enhanced. Test it by implementing it, and in minutes, you will analyze the results and the dashboard and adopt it.

My organization follows SOA architecture to address the overall complexity. We have broken our system into different services according to complexity and functionality. When we serve a customer, multiple services come into picture. To identify the exact time taken by a service or failure in a service, we had two options:

a) Go through the logs and identify the exact issue or time taken by the component (too complex and takes a considerable amount of time).

b) Install an application monitoring system that can measure the performance of different services from the customer themselves and, in the case of issues, identify the issue and/or alert (less time required to diagnose the actual issue with visual representation).

The second option is much better in all scenarios.

The installation for New Relic is butter smooth and hardly took 5 minutes for the first server. It even reduced to less than 2 minutes for additional servers.

We found the following benefits after installing New Relic:

a) Ability to pin-point the exact module/service creating issues.

b) Lightening fast issue identification since there is no need to go through gigabytes of log files and, since we have a number of servers in our cluster, it isn't even feasible to check each and every server.

c) Access to web page load-time, size, and error tracking, vital for a e-commerce.

It would have been great had it provided thread-dump analysis and a few additional JVM-related stats. For reference, we can check JVisualVM.

We have used this solution for over 3+ Year. We put this system in 2012 and it is still up and running perfectly fine.

There were no issues encountered at all.

We didn't encounter issues with stability.

There were no issues with scalability.

They were pretty helpful and quick in addressing our concerns.

10 on a scale of 10.

We did not use any other solution.

It was very simple and took minimal effort and time.

New Relic only comes in SaaS flavor and installation is pretty quick. We used our in-house team for implementation.

From the perspective of effort and time taken while identifying issues and resolution, we have gained a lot. Not sure about the financial ROI.

It totally depends on the organization's requirements and the effort vs. return one puts in monitoring the system. Although, it would have been great if the licensing cost could be reduced a bit.

Yes. We evaluated AppDynamics.

Go ahead if you can afford it. You won't regret the decision.

Monitoring the health of our infrastructure.

It has given us better insight into the performance of the system, allowing us to prepare things, if necessary. It has been helpful to patch things before they are a problem.

We are able to drill down and see what is going on in the system.

The price needs improvement.

It is on our production workload, so we put a fair amount of stress on it. However, it is sort of self-contained. We do not really have to do much with it.

Size of the environment is 30 VMs which are instrumented with New Relic. 

I haven't had any scaling problems with it.

We receive technical support as part of our subscription.

The integration and configuration of the product into our AWS environment was extremely easy.

The pricing and licensing are too high.

We evaluated Dynatrace and a few others. These competitors did not provide as much in-depth information, but they were considered because they were far more cost-effective.

We went with New Relic because it was best of breed.

I would recommend to go with New Relic.

It integrated well with Docker. They have Lambda support now, so it has been fairly seamless.

I have only used the AWS version.

We are a web development agency, focused on Drupal CMS. As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in. New Relic provides deep analysis for data and server health so it lets us know of network bottlenecks before we deliver the project to enhance our product. Therefore, we can be sure that we deliver the best value for our customers.

In our experience, the Server Insights are valuable.

Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres.

We had no issues with the performance.

It's been able to scale for our needs.

9/10

It was easy and we documented all the steps that we took to make it easy for everyone. You need to be a server admin of course to do it, but you don't need much experience to install and run New Relic.

We did it in-house, you just have to follow the documentation.

It would be nice if we could buy it annually instead of monthly.

We evaluated many products, and chose New Relic because of its deep integration with Drupal.

If you are using Drupal you should get New Relic. I would say that even if you don't use Drupal, you should get it. New Relic helps us to improve our team quality and to get our projects done with best practices. It will help you get to know everything about your infrastructure.

The APM Transaction monitoring is the most valuable feature. Being able to define key transactions and collect traces has been essential to providing actionable data for fixes and improvements.

Early in our app lifecycle we would receive random reports of slow response times from users. Of course, they were never reproducible in our QA environments nor did our OS-specific monitoring tools show any problems. Implementing the APM with our app servers gave us visibility into what our Java code and JVMs were doing at the time users had problems. This allowed us to zero in on infrastructure and code issues as well as implement monitoring cases specific to our app.

Last year, there were several New Relic outages where alerts were either fired in error or not fired at all. These have been remedied over the last year, but it negatively impacted our trust in using New Relic as our sole source of analysis and alerting.

As far as suggested improvements, the Synthetics module could be much more useful if one did not have to learn yet another analytics query language.

I have used New Relic in production since mid-2013.

Since we use a 1.x version of Play Framework, there were some initial challenges in implementing the Java APM agent. The later versions of the agent have drastically improved since then and deployments are considerably less cumbersome.

The aforementioned outages and issues were vexing but, fortunately, are well in the past.

No issues encountered.

Generally excellent.

Generally excellent.

New Relic was an add-on to our existing operations analytics systems. We selected New Relic solely on the basis of the application monitoring feature which our existing systems did not provide.

Once we overcame the challenges of implementing the early Java agent, the remainder of the implementation was effortless. We had 90% functionality within the first 12 hours of implementation.

I performed the implementation personally.

At our usage level, the cost has been trivial compared to our overall operations monthly costs. What the product has done for us was expedite our ability to discover actionable data that led directly to improvements in our app which would have taken considerable longer if we'd had to build similar functionality ourselves.

Whilst it may be tempting to instrument all of your production and non-production environments, this is a tool that is best used where appropriate, rather than as a blanket deployment.

We evaluated building similar functionality ourselves using open source JVM monitoring and log analysis tools. We also evaluated a few semi-competitors. The home-brewed solution would have required additional engineering staff and a much longer build time. The also-ran services were astronomically more expensive.

It's a great tool for monitoring infrastructure and application performance. The only drawbacks have been cost and a few issues with outages and monitoring/alerting failures.

The most valuable feature is the transparency into how applications are running. That’s huge because we previously didn’t have it and we had no idea what was going on. Now, we can see exactly what’s going on and are able to understand what code paths are running. That stuff is hugely beneficial to us.

The biggest thing is being able to give our customers a world-class experience. As we’re in media, this means things like hockey results, election results, favorite TV shows, etc. We’re able to cover all our bases to make sure our customers get what they love.

When I look at APM now, it’s very web-centric, but we have certain infrastructure components that are very service-based which take data from one area to another. With APM, it’s a little difficult to fit into that. So, what I’d like to see is the ability for the dashboard to be customized where it can display collection jobs and how they break out one by one.

It also needs some web UI tweaks. It’ll be interesting to see where it evolves with the “analytics everywhere” theme and incorporation of all the other items.

There are no stability problems. There have been slow points where data loads slowly, but it can be solved just by clicking refresh. No problems with agents crashing or not reporting data. So no reason for me to worry about its stability. I never have to worry about not collecting data.

It’s scaled to all our needs. We have apps for on-site and in-cloud, and it’s worked well for both.

We haven’t had to reach out yet, and hopefully things keep going smoothly.

It’s easy to use, has a low barrier of entry, you can craft custom instrumentations, and craft your own metrics to get your own details out of it.

If we receive errors or exceptions, or we need to check the load we use New Relic.

The most valuable features of New Relic are the reports and ease of use.

The price could improve.

I have been using New Relic for approximately one year.

I rate the stability of New Relic a nine out of ten.

We have approximately five managers using this solution.

I rate the scalability of New Relic a nine out of ten.

I have not used the support from the vendor.

We are mainly using Tomcat, but we use New Relic simultaneously. New Relic works as well Tomcat.

We have a team that does the deployment of the solution.

The price of New Relic could improve. It is expensive.

I rate the price of New Relic a six out of ten.

We have not evaluated other solutions.

One administrator can handle the maintenance on the weekends.

I would recommend this solution to others.

I rate New Relic a nine out of ten.

The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment. It's been a valuable asset to identify areas for improvement in our application.

We utilize the APM, BROWSER, and INSIGHTS dashboards on a daily basis to monitor the health and performance of our application.

We really love the INSIGHTS query and dashboarding capabilities. It would be great to see this expand even further with more options for querying.

None at all.

No.

Customer Service:

10 -- New Relic has been very responsive and helpful when we've had to contact them.... and it was mostly about 'how do I do xxx' and not related to product problems.

Technical Support:

10/10

No.

Very easy -- install the agent and reload the dashboard!

In-house

Improved product performance and customer satisfaction.

Don't be hesitant to reach out to New Relic in the pre-sales process to ask questions for help.