New Relic Reviews

We do have a couple of applications for one of our customers. We are involved in performance testing and engineering of those applications. We use New Relic in multiple areas. It's used to monitor infrastructure in this use case. We capture the metrics around the utilizations on the infrastructure. 

We do also identify bottlenecks of the services or the calls, which are causing high response times. 

Those are two key areas where we have been using New Relic. We have been able to identify calls that are causing a lot of performance issues in the overall application, and then that, in turn, helps us to see what can be tuned to bring the performance to a better state.

It's a build-down feature, so you have the option to drill down when a call is being received. It further drills down the method level and shows which particular method or hit is actually causing the performance issue.

It's a common feature for all APM tools. That is the key benefit of any APM tool - it helps you to understand and get to the bottom of the issue or the root cause at the earliest possible time.

The solution offers good documentation. 

It's pretty easy to set up.

Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application. Maybe for whatever reason, we have not got to explore a similar kind of feature in New Relic.

I've been working with the solution for a year.

The stability is good. There are no bugs or glitches. It doesn't crash or freeze. 

The solution is scalable. The deployment is not done by us; however, when we have to add new services or new components, it is pretty easy. The turnaround is also pretty quick.

Our team just accesses the client's New Relic tool. It's typically just used by performance testers and engineers. It also sometimes gets used by architects as well the development team. From our side, we have three people working on the solution. 

While my understanding is they do provide technical support, I've never needed to reach out to them. I can't speak to how helpful or responsive they would be. 

I'm more familiar with the likes of Dynatrace, AppDynamics, and New Relic.

We are just getting into a scenario where we might end up using AppDynamics. Otherwise, I haven't used anything before New Relic in a similar way.

From a documentation standpoint, it is pretty straightforward to set up New Relic assets. The infrastructure isn't that complex. To be honest, we haven't been involved in setting it up from an infrastructure setup standpoint. We have more consumers from which we use a setup that has been done to identify bottlenecks.

There's no specific maintenance that's been required unless they've changed endpoints which would need to be configured. It is something that's natural. When we do changes to the application and change endpoints, we'll have to configure the right endpoint. Otherwise, from a maintenance standpoint, given it's cloud and it's a storage medium, it doesn't need any major maintenance activity.

The customer tends to handle the deployment process.

I've done some research, more towards trying to understand various features. The customer, however, decides what tool to use. I don't really have the authority to compare anything and make suggestions. 

That said, when it comes to New Relic against AppDynamics against Dynatrace, or for that matter, Datadog, there are a few which have a higher price and provide richer UI. We did not really end up seeing a very major difference except in terms of monitoring.

We are likely working with the latest version of the solution.

The product has been pretty easy, and it is quite user-friendly in terms of trying to understand it. New Relic looks more at observability as a key factor. With it, you have front-end observability and back-end observability. My suggestion to others would be to go over them and also see if they can look at getting the documentation that's available to explore New Relic and then start with it that way so that it's easier for them to get started.

The other part is once they are used to New Relic, they can also look into a bootcamp that's run by New Relic, or a workshop. If they could attend it and then go into New Relic, that would be easier. They do have certifications as well which would also validate the knowledge that they gain on New Relic. 

I'd rate the solution eight out of ten.

New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.

I have been using New Relic APM for approximately six years.

The stability of New Relic APM is very good.

The scalability of New Relic APM is good. We have not had any issue with scalability when we use different types of loads, it worked very well.

The technical support from New Relic APM is very good.

The ROI from using New Relic APM is good.

I rate New Relic APM an eight out of ten.

We are using New Relic APM to monitor our production application and to get some insight into performance.

The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.

The solution could improve by having more network monitoring features, such as for all the infrastructure.

I have been using New Relic APM for approximately six months.

The stability has been fine.

The solution is scalable. We had a lot of infrastructure at the beginning and it worked well.

The support could improve because they are not very fast and the information was not very accurate.

I would rate the technical support a three out of five.

The installation is straightforward, and it only took approximately one month.

Our office did the implementation of the solution.

The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features.

My advice to others is this solution is working fine for me and it might most likely be for you too.

I rate New Relic APM a nine out of ten.

Basically, I'm helping a customer of mine to set up monitoring items. What I'm doing is comparing solutions in order to create a document that I can give them so that they can pick one final solution.

The client is looking for infrastructure and for an application. 

So far, we like the insights.

Working with the solution is very easy. It's user-friendly. 

Overall, it's a good product, from what we have evaluated.

Currently, we're more in the process of gathering materials. The solution is quite new for us.

I haven't yet had too much of a chance to read up on the product or to compare it to other solutions to see if there are items that are standard elsewhere but lacking in this product. I need more time with the solution to really talk about any shortcomings if they exist at all. 

It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have. It would be nice to have something already done, so that you don't need to reinvent the wheel again, to create your own dashboard. 

The pricing might be high if you are a company that goes through a lot of data.

I've been using the solution for about two years or so.

We're working on figuring out the pricing.

It looks like it's a little bit about how much data you ingest. Therefore, if you have a big environment, then it might not be good to ingest that month, as that much data will cost you a lot. 

On the other hand, Dynatrace has a good set of features where you can trace down to the application. However, they are more expensive they don't have some dashboards and cost is an issue for the client.  

I'm also looking at Dynatrace and Datadog.

The thing is all of these three solutions are doing the same thing. It depends. What we're currently comparing is pricing and if they work for the company on a budget level. We want to see what offers the most for the best rate. We're still trying to figure that out.

I'm just a consultant. I'm not a partner or a user of the solution.

I'm not sure if I have any specific advice to a company considering this solution as we are still in the early days of considering of this solution is the right fit. However, it's important to go through the process and examine a solution according to your company's unique needs. What works for our client might not work for everyone and vice versa. There needs to be a bit of research.

In general, I would rate the solution at an eight out of ten. It's a good product. It just depends on what you need as a company.

We are basically testing three products before going live with the new release of the software. We are also using it to monitor our production.

You can immediately see if there is some slowness. It can also alert you, and you can fix the problem pretty soon. In pre-production, you can ensure that everything is okay, and you don't put the worst performance to production. The performance should at least be at the same level as before.

The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features.

It is easy to use, and it gets the job done.

There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic.

The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.

I have been using this solution for four years.

Their technical support is pretty good. Sometimes, they took longer than I hoped. There were times when they took a couple of days, but I got help, and it is working.

They seem to have a new pricing model, and I would advise others to look out and ask them before buying.

The biggest lesson that I have learned from using this solution is that you don't always guess right. Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know.

I would rate New Relic APM a nine out of ten. It is a good product. There might be another product that is better than this, but this is the product that I use and recommend first.

We primarily use the solution for watching user behavior, among other use cases.

The VPN is one of the solution's most valuable features for us.

We like that we have the ability to view users and speculate.

The initial setup is very easy.

The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.

The solution does not seem to be lacking any features. I can't say that I recommend any specific features for the next release.

I've been using the solution for about 2 months, more or less. It hasn't been too long just yet.

The stability of the solution has been good for us so far. We don't have any problems with it. It's reliable. It doesn't crash or freeze. There aren't bugs or glitches. 

We've found the scaling to be good. If a company needs to expand it, it should be able to do so without any problems.

Currently, we have four or five people using the solution. Our company, however, works for my customers, and therefore we have a lot of ongoing projects.

Technical support has been good so far. That said, we haven't really had any technical issues either. We're satisfied with the level of service we've received so far.

We didn't find the initial setup complex. The implementation was straightforward and simple.

The deployment was pretty quick as well. It might have taken us one to two hours to get everything done.

We're just customers. We're end-users. We don't have a business relationship with the company.

I would recommend the solution to other organizations. We've had a good experience with it so far.

On a scale from one to ten, I would rate the solution at a ten. It's pretty much perfect for our purposes.

We were using New Relic Synthetics to test our application, which retrieved data from the web on a daily basis. Our second use case was that it helped us to isolate any bad code.

You put the hooks in for the website as a database, and you can drill down into all of the offending code. You can even go down into the SQL. We were running an Oracle database and I was the DBA, so the SQL level was my responsibility.

The most valuable feature was drill-downs. I was able to use it to drill-down into the SQL, get the response time, as well as the allocation based on IO, CPU, and the other resources attached to the SQL queries.

We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right.

There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search. Certain things like this would have helped me a little bit.

We used New Relic Synthetics for at least a year, up until the end of 2019.

It's a stable solution and we never had a problem with it.

Prior to New Relic, we were using some Oracle tools such as AWR. Although they were useful, they were not really proactive. New Relic is a more proactive tool, as it were.

I was not involved in the initial setup, but it was done in-house by one person. It took at least half a week to complete it. This included setting up the service, and Slack integration. It took a nice amount of time, in total.

I loved this product, but we can no longer afford it, so we dropped it.

Honestly, at first, I was very hesitant about using this product. My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders. For us, they really helped a lot.

I would rate this solution an eight out of ten.

The primary uses case was to monitor all the front end servers, code, and query optimization for code and DB to enhance the performance, detect and remove anomalies which cause a long time to process the functions. 

It gives us useful insights for end-users and gives more information which led us to drive the future strategy for the application for business units.

The most valuable feature is New Relic Insights.

End-user, Synthetics monitoring, Infra, and DB monitoring are very good.

Our customers are happy with the dashboard and the data that it displays and the correlation between the components.

Data retention should be increased, advanced RCA and all possible and best recommendations should be provided. 

Pricing should be revised

I have been working with New Relic APM for six months.

I have never been in contact with New Relic support.

The closest alternative is AppDynamics and the best part its On-prem module is also available. the support is not as good as the product

New-relic is easy to use and the implementation support is awesome.

The complexity of the installation depends on the environment. If the infrastructure is simple then it can discover all of the units in an hour or two. If on the other hand, the environment contains a gateway and a proxy then it might be complicated by having to open the proper ports and establish communication with the cloud portal.

We have our own team for implementation, deployment, and maintenance.

The pricing depends on the count of agents and the level.

Appdynamics

For people who are comfortable with the cloud, this is the best option and a product that I recommend. So far, our customers are all happy with it.

I would rate this solution an eight out of ten.