New Relic Reviews

The primary use case of the solution is to monitor, log, and investigate incidents.

The most valuable features are the dashboards and tracing.

It is complex to use and it can be improved by simplifying it by making it more user-friendly. I would like to see the option to group alert conditions added.

I have been using the solution for two years.

The solution is stable.

The solution is scalable.

The support team helped to resolve any issues I had.

The setup is moderate. 

I give the solution an eight out of ten.

I suggest anyone interested in using the solution should learn the query language first. It is a serious tool and requires a lot of time invested in order to understand how it works.

I used it in another organization. I had a project where we were using New Relic for monitoring APIs and utilization of nodes or hosts. It was a standard implementation that involved getting the statistics and configuring New Relic agents on the application servers. The data was sniffed from the network based on the configuration and then it was saved. We were using the out-of-the-box capability of New Relic. We didn't do any customization on New Relic.

It was a good solution. My boss, who was a VP, was very happy with the system, and he didn't want to change the system because it was working well. Whenever anything went wrong, we got clear information about that on the fly. This information helped the operations team in sorting things faster. It gave clear information and a complete picture of what was happening in our system, which helped the operations team in performing the required actions.

The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.

There is a dashboard where you can view API-wise performance. When you click specific APIs, you can get detailed statistics for the same.

One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly.

It was used for more than four years.

Its stability is quite good. We don't see any issues with the stability.

We never had any challenges because our servers were scaled based on the load. When our load increased, we used to keep adding our servers to New Relic. We didn't see any challenges. It just required the agent configuration on the server. The only thing is that you have to put in more money when you are adding servers.

It was straightforward. We didn't see any complexity because the setup of New Relic on the client side or the application side is more of the agent configuration.

Once your agents are configured in the pre-prod or production environment, the feed used to be taken automatically. The only thing is you have to open the proxy to the New Relic system. If that is done, the rest is taken care of automatically. I don't see any challenge.

For the setup, we had one person from the customer IT who coordinated with the network team and got the proxy opened, and then tested connectivity between the on-premise site and New Relic data center. 

Later on, we had one person for configuration because sometimes, we also did data masking when we wanted to mask certain data. We didn't want that feed to go to the New Relic data center. We didn't want that data to be exposed. To query the system, there were queries available in the New Relic documentation, and we used to follow that. We also had a customized dashboard. We could prepare our own dashboard for our critical use cases such as payments.

I would rate it a four out of five in terms of ROI. 

If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. 

We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package. 

With our licensing, we could only query three months of data from the New Relic system. When we wanted to have the historical information, they said that it is going to be an additional licensing at an additional cost.

You have to see the costs. If you want to scale to a larger system or you want to implement New Relic for the entire enterprise, the cost is going to be high because you have to run hundreds of servers. If you take the frontend applications, mobile applications, and required servers, there will be a huge load and traffic. Dynatrace is one of the alternatives. Our last customer wanted to scale, and they found Dynatrace to be better than New Relic in terms of features and price. 

I would rate this solution a nine out of ten. It is one of the best products. The customer used it for more than four years before moving to Dynatrace. We were happy with it. The alert mechanism and other features were quite good. 

We were using New Relic to build performance, application monitoring, security aspects, infrastructure, exporting from databases, lower-performance tips, and trying to identify deadlocks.

Yes. However we dropped due to not able to achieve RoI due to high cost

The most valuable feature is application monitoring.

The main reason we switched away from New Relic is that the cost is too high. They should bring the pricing down to be more competitive.

I would like to see the capacity planning improved.

The security standard and compliance are areas that should be improved.

We had been using New Relic APM for a few years and have now switched to DataDog.

There is no question about this product's stability. It is very good and I would continue to use it, but the price has caused the organization to move on to the DataDog solution.

New Relic is a scalable solution. I have between 10 and 15 large customers who use it.

I have never been in contact with technical support. I am comfortable with using the product.

We have switched away from New Relic and have begun to use DataDog.

This is a cloud-based solution that doesn't need to be installed.

This is an expensive tool.

This is one of the best tools that I have used. I have recommended it to customers in the past and would continue to do so. In summary, this is a very good product and the only real problem is that the cost is on the higher side.

I would rate this solution an eight out of ten.

With the help of New Relic APM, we managed to deliver an online B2B application with average response times below two seconds, where with v6, the average response times was about 30 seconds.

The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team.

They need to improve the alerting and dashboarding as these are the key features in DevOps.

Once we had stability issues when the New Relic agent was overwhelming the IIS process, but that was a long time ago. We spoke to New Relic, and they delivered an agent to fix the problem.

We've not had any issues scaling it. We work with Java, and the agent is easily implemented.

Customer Service:

Many times, they have been of great help even though support is in America and we are in Europe; we get help within eight hours.

Technical Support:

The support department has good technical knowledge and is customer-friendly. Even if you don't answer their follow-up questions, the issue is resolved.

The setup is really straightforward. Install a server agent on the operation system, and install an application agent in the application.

We developed in-house and also maintain the developed application.

I don't have actual numbers, but as we improved the quality of the application, we received less incidences compared to applications without New Relic.

New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention. I suggest a pricing between.

We did investigate other software, such as Ruxit and AppDynamics, but the price and quality of New Relic made us choose New Relic.

I think all online applications need to have APM software implemented to actually knów the performance state of the application.

We use the Synthetics component to evaluate load balancing and monitor the average throughput of data on the system.

The most valuable features are infrastructure monitoring and application performance monitoring (APM).

We are developing alerts and methods using the New Relic Query Language (NRQL).

The licensing cost is a little high and it should be brought down.

It would help customers if there were an on-premises version available.

I have been using the New Relic Browser for five or six months.

We have had no issues with respect to stability.

Scalability has not been a problem.

We have not needed to contact technical support.

I am using Dynatrace at the same time and I don't see much difference between the tools in terms of setup. In terms of usability, Dynatrace makes it easier to get the information that I want.

It is really easy to onboard a new application with New Relic. There are a couple of things to be installed and configured. Overall, it is simple and straightforward and I don't see much of a challenge.

We have an in-house technical team for implementation and deployment.

This is an expensive product.

This is a solution that I definitely recommend. If you want to keep monitoring your site and find the performance of it, this is a good option to do so. 

I would rate this solution and eight out of ten.

The ability to look at applications directly and be able to dig down to server error details.

In APM, we can see error details for things that we never logged before – things that were occurring in our apps that we never knew about. The “a-ha” moment is the first install, and we immediately started to fix things.

We work in a small team in a startup with a lot of customers. From a customer to a software engineer was a one-step process, so tickets could come directly to me. I could go directly into New Relic to investigate what the customer was reporting and verify what they were saying. We can address those issues much faster with New Relic, which is brilliant. That changed things drastically for us.

Previously, we didn’t know what was broken. Now, New Relic tells us so we can prioritize what our teams work on. More importantly, it gives us the ammunition to go back to our product development team to convince them of the priority of fixing certain issues, which helps us prioritize our team’s activities.

Based on what New Relic is adding to the product, they’re adding more real-time graphs and ability to see interactions in real-time. For our business those features could really impact our business.

Never had any problems.

We had agents on servers delivering service from 11 different data centers worldwide. We never experienced a problem. Once the agents were installed, we forgot about them. We've never needed any special maintenance or anything. It scaled really well.

Never had occasion to use it.

Not involved in the initial implementation, but I was involved in agent deploys and bootstrapping data centers. It was super easy.

It’s hard to compare it to other vendors because nobody offers the quality of monitoring tools that we get with New Relic. Otherwise, it’s choosing among disparate products.

When looking, we look at the reliability of the vendor and the level of adoption of the solution we’re interested in.

I feel like it’s the best-in-class, and its differentiator is aggregation and the speed at which you can query large amounts of data. I don’t think any other product gets close. The easy of adoption, also. Start opening up servers and adding agents, and you’re done. You immediately have data.

Just get started. Pick something and try it. Regarding New Relic, you’re going to learn a lot about yourself even if you can’t afford it and you’re going to pick another solution. Too many of us do analysis paralysis on these sorts of things when you should just get started. That’s why trials are so valuable in the vendor space – if you have a way to try it out and you can immediately see the value, you can prove it to someone else.

We use New Relic as an infrastructure management tool. 

The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly. 

The solution needs to have staging. 

New Relic is stable. 

My company has around ten users for the product. 

The tool has good support. They have big communities and forums apart from the tech support. 

New Relic's deployment was easy. They had good documentation. 

The solution is cheap, but prices can go up when users grow. 

I rate the product an eight out of ten. 

The APM is great.

The solution can scale well. 

We've found support to be helpful.

It has a simple initial setup. 

The browser isn't exactly reliable. 

There are dashboard issues that need to be dealt with. 

There's no proper management of roles and divisions. For example, let's say if I create a dashboard and I want to give access only to a set of people and not to the other set of people, I can't do that, and that's where it has a lot of problems. If I develop a dashboard for myself, everyone else has an access to it. There's no proper access management. You just add someone to the platform, he gets access to all the dashboards. Yet there should be proper division of people who need to have access to a certain dashboard. 

I've been using the solution for three years.

While the APM is stable, the browser itself isn't too reliable. 

It's a scalable, reliable solution. 

We have 30 to 40 people working on the solution generally.

The technical support is quite good.

Positive

The solution is very simple to set up. I'd rate the entire implementation and deployment experience a five out of five. 

I've not witnessed any ROI. That's beyond my scope. 

I'm not aware of the exact licensing cost. The contracts are handled at an organizational level. 

We have a partnership with New Relic.

I'd advise potential new users to go through the docs first. They have very good documentation. Anybody who's going to start should first start with reading the documentation in order to get a good understanding of the product.

I'd rate the solution seven out of ten. I'd rate it higher if the browser rate was more reliable.