New Relic Reviews

We used New Relic APM for monitoring our data.

The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution.

New Relic APM also has good response times.

In the pro licensing model of the solution, my company used the data analysis feature more and took care of more complex workloads that my team could easily track. Data analysis is another feature of New Relic APM which I found helpful.

The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load, so if that area could be improved, especially when looking for data, it would enhance New Relic APM.

I started using New Relic APM around March of this year, 2022, until June, so my experience with it is almost a year.

New Relic APM is a very stable solution.

You can scale New Relic APM, but I expected it to be more scalable.

If you contact New Relic APM technical support during office hours, then the team is responsive, but sometimes, it's delayed, especially when you contact support during offline hours. New Relic APM support is limited, so I'd rate this area as three out of five.

I used Dynatrace before using New Relic APM, but that was in my past organization. I switched to New Relic APM because I moved to another organization. I also use Datadog, but mostly, it's New Relic APM that I'm using.

In my current organization, I did some POCs, but not effectively, so I've only used New Relic APM and no other solutions, at least in the organization I belong to now.

I used to handle the New Relic APM setup process more for algorithms, mainly writing algorithms to define the rules for better tracking. I focused on the time travel, traceability, and other valuable features of the solution, primarily monitoring and not the initial setup for New Relic APM because the IT team took care of that process.

On the part I handled, the process was seamless, and there was nothing complex about it, but it could be because I asked for help from the IT team. The process was average. It wasn't very smooth and wasn't very complex either, so neutral.

The initial setup for New Relic APM, which was done by the IT team, took more than a day.

The IT department took care of deploying New Relic APM. The implementation was in-house, and New Relic gave my company a server similar to a one-of-a-kind setup tool that you can install within half a day.

The IT department handles New Relic APM licensing, but the solution is priced reasonably. I'm actively using the mobile monitoring function of New Relic APM, and it's one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it. It has basic features.

My company went for the New Relic APM sixty-day free trial, so there was a limitation to the number of people that could use the product. It only allowed twenty-one users maximum.

New Relic presented New Relic APM pricing and packages very well. For example, there's silver and platinum, and each package was easy and more economical than other tools. In this context, I'd recommend New Relic APM because of its reasonable price and package.

My company initially used the standard New Relic APM package, and by the end of the month, it moved to the pro model, which had low, flexible pricing.

I was into this Dynatrace, a monitoring tool in my previous organization, but not now.

I'm now using New Relic APM at an organizational level rather than a personal level.

New Relic APM has an on-premise deployment; though my company planned to deploy it on the cloud, it wasn't successful, so another solution for cloud deployment is now being tested from AWS.

As New Relic APM is one of the best solutions in the market, my rating for it is eight out of ten. I didn't give it a ten because of the support, reporting, and UI/UX that need improvement.

I'd recommend the solution even to startups or novices planning to do some monitoring, and in the future, New Relic APM could compete with similar tools used by the experts.

At the moment, nine people, mostly software engineers, use New Relic APM within my organization. The software engineers get the alerts from the product.

New Relic APM requires maintenance by a minimum of three resources, and it would depend on the requirements, tools, and features. For example, my company currently uses three New Relic APM platforms, web, mobile, and desktop.

My company is just a user, not a partner of New Relic APM.

The primary use case is for synthetic monitoring of all the APIs. It helps to detect if any APIs are failing before a customer detects an issue.

The solution was deployed on cloud.

There were 15 people using this solution. They worked on the configurations and setting alerts for new environments and customers. The solution was used on a daily basis.

At my previous organization, they were planning to replace New Relic with Google Apigee. That was only to be done in conjunction with the cloud migration from the in-house hosted apps.

One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up.

I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment. Only the read APIs are called from New Relic, not the write APIs. If we had a test account to do the write part of it, it would give us better monitoring. For example, if we are selecting the data for an existing account, we can do that part of the monitoring with New Relic.

When we see failures and slowness, I would like there to be an option to do a deep dive into a collection of metrics to show the bottlenecks. It would be helpful if it didn't just state the problem, but indicate the areas to look at for a deeper resolution of the problem.

I have used this solution for three years.

It's mostly stable.

It was scalable.

Technical support is responsive, but you need to create a support ticket with the right priority, which is based on certain questions that they ask. If it's created with the right priority, they will respond. If your ticket is created with a lower priority, they will respond on the next business day.

I would rate technical support as five out of five.

I have also used AppDynamics to show us the time that the APIs were at a certain level, like the database level or application level. I think New Relic has started implementing the ability to trace transactions to that level, but I don't know if that feature was well developed because I didn't use it a lot in New Relic. 

In Apigee, for example, they monitor a certain percentage of the transactions to show where the bottlenecks are.

The supportability in AppDynamics is good.

Setup was pretty smooth. I wasn't involved in initial setup, but for newer customers and installations, setup wasn't very cumbersome.

Initial setup was done by New Relic, but we did later installations ourselves.

The pricing is fine.

I would rate this solution as nine out of ten. 

My advice is to have a project plan in terms of what you want to monitor. You can monitor various micro-services, but you probably want to restrict the monitoring to what exactly impacts the customers. Have a plan for implementation, the components you want to monitor first, the components you want to monitor later, and an automation strategy for synthetic monitoring. For example, for the right APIs, think about whether you can have monitoring using synthetic accounts.

We use New Relic APM to gather performance monitoring metrics such as thread count, CPU, response time, JVMs, and DB connectivity. New Relic APM is an observability tool.

To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level.

New Relic APM is a very good, tailor-made solution.

Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM.

Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard.

What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great.

I've been using New Relic APM for four years now.

New Relic APM is a stable solution, and I've never seen any outages from it.

New Relic APM is a scalable solution.

Support for New Relic APM is up to the mark, mainly because I belong to a big organization with dedicated email and Slack support. The support team gives clarifications about usability and configurations. I'm giving New Relic APM support a five on a scale of one to five.

My company also uses AppDynamics and Datadog for some of the applications, but those will be moved entirely to New Relic APM, as the tool is very user-friendly and has no lags. AppDynamics, on the other hand, has some delay, and you have to inject some methods in writing applications to gather the metrics. Performance-wise, New Relic APM is better and doesn't cause a high response time compared to other solutions.

Other teams handle the installation and configuration for New Relic APM.

I'm unaware of how much the license for New Relic APM costs.

My company is currently using New Relic APM.

Over a thousand people from different teams use New Relic APM within the company. My company currently has two hundred to three hundred applications, so even if New Relic APM is used occasionally, because of the number of applications it's being used on, usage of the tool could result in almost daily usage.

As New Relic APM is user-friendly, it's a tool I can recommend to others, but before making the purchase, you should utilize the free trial version, and also look at the sample dashboards provided by New Relic, which you can show to the customers to better explain how the dashboards look and what New Relic APM is used for.

My rating for New Relic APM is eight out of ten, as there's always space for improvement.

My company is a customer of New Relic APM.

We use it to monitor servers. It's just a log in New Relic. I set the start and end times, and then I just pull down the server metrics.

It's not the New Relic APM, it's just the New Relic. There is the one that is New Relic, and then is New Relic APM. It's a bit confusing.

Normally when I use it, it takes me 20 minutes to pull all the data, and I use it maybe once or twice in a month.

We would run a low test, and then after the test, we would log into New Relic and then look at things, including: what are the top five slowest interactions on the servers? What are the slowest database calls? Then, we just pull the graphs from New Relic, and then we give it to the customer and show them here are the calls are being made the most, and that correlates to a slow response time. Then they'll be able to focus on it and try to maybe fix it.

There's another user on our team that sets up the list of servers that need to be monitored. You just click on those servers and then from there you can pull all the data, so that's really helpful. You don't have to go through a list of 500 servers. You click on one server, and it brings up ten servers that are in that environment. You don't have to choose those same ten every time. Instead, you just click on that one link. You just have to click on the name of the group you want to look at, and it'll pull metrics for those same ten or 15 servers each time. That's very helpful.

The customization of the start and end time is kind of cool.

It's stable. 

The solution can scale. 

One of the metrics is total time. I would like to see the true response time of a particular call. It might say top five slowest calls. However, I don't know how they're calculating it. Maybe if they could have documentation for how those things are calculated, that would be a lot easier. If they say the top five slowest methods and the slowest one is three seconds, yet we know that there's a process that's taking ten seconds, it can be kind of confusing. If they could add in their help files, how these columns are calculated, that would make it more transparent. They need to clarify: What does it mean, total time? And how do they calculate the total time? How do they calculate average time? How do they calculate the top five slowest? What is it actually pulling?

I would like to see them introduce integration with LoadRunner; that's a bit easier.

I've used the solution for six to eight months. 

It's a very stable product. Overall it's a good product.

We have eight or ten people using the solution at this time. It is used occasionally, once or twice a month, just to pull out the data for the server monitoring and for the reports.

The solution can scale well. 

I've never called New Relic support. I never really needed to.

I'm also aware of Dynatrace. In Dynatrace, they have an integration with LoadRunner. You just have to add one or two lines of code in LoadRunner, and it will integrate with that, which is really good. 

New Relic doesn't have the option of integration with LoadRunner.

I did not install New Relic. By the time I was put on the project, it had already been installed.

They just let me know the ID and password, and I just logged in, and that was it.

As far as pricing goes, I heard that they charge per user ID. If we have ten people with ten IDs right now, if we want to add another five more, they'll charge us for each ID, so that is something that is maybe a concern. I actually heard this from one of their competitors. I've heard Dynatrace say that New Relic's pricing model was very expensive, so that would be a concern.

I'm not sure of the exact price of each user ID.

My organization is a customer of New Relic. 

I'd rate the solution eight out of ten. If it had better, easier integrations, I'd rate it higher. 

The solution is an APM monitoring tool.

We will be monitoring all kinds of server details, including how the application is handling things and any threat count, as well as if there are any network utilization failures or problems with DNA instance ports.

The transaction summary is great. It's very helpful for reporting. 

The initial setup was not that difficult. 

It's stable.

The pricing is pretty good. 

The solution is scalable. 

There were some settings we had issues with. For example, a certain setting to change the time zone. If we change the time zone, it will take 24 hours to reflect the time zone and make the changes. It'll be great if the settings once we change them, reflect the change at least after one hour. That would be helpful so that we don't need to wait for one complete day to see the changes.

I've been using the solution for one and a half years. 

The stability is great. It's reliable. I'd rate the stability four out of five in terms of reliability. There are no bugs or glitches. 

The scalability is good. I'd rate it five out of five. It is easy to expand. 

I've never dealt with technical support. 

There were no other tools being used previously. This was the first we were recommended, and we deployed it.

It's a straightforward setup. It's not overly difficult or complex. 

I'd rate the solution four out of five in terms of ease of setup. 

Mainly the setup was done by the box team, so they were using it for their purposes and for the log activity. I'm just part of testing team, so I'm focusing more on the reporting side. The setup was not done from my end; the DevOps team managed the process.

We have mostly one person handling the setup and it took about two to three weeks.

We have a third party that manages the maintenance. There might be four to five people maintaining everything. 

Our own team handled the initial setup. 

I'm not sure if we've seen an ROI at this point. 

I'm not aware of the exact licensing costs. My understanding is that it is affordable. I'd rate it four out of five. 

We likely py a yearly licensing fee. It's all-inclusive, and there are no extra fees. 

I did not handle any evaluations on my end. I'm not sure if the company looked at other options. 

We are customers and end-users. 

Since we're working on a cloud-based deployment, the solution is always up to date. 

I'd rate the solution nine out of ten. It's user-friendly and has many automated features. I'd recommend the solution to others. 

The primary use case of the solution is to monitor, log, and investigate incidents.

The most valuable features are the dashboards and tracing.

It is complex to use and it can be improved by simplifying it by making it more user-friendly. I would like to see the option to group alert conditions added.

I have been using the solution for two years.

The solution is stable.

The solution is scalable.

The support team helped to resolve any issues I had.

The setup is moderate. 

I give the solution an eight out of ten.

I suggest anyone interested in using the solution should learn the query language first. It is a serious tool and requires a lot of time invested in order to understand how it works.

The use case for this solution is the same as Azure Monitor. They have the same coverage for the use case. In the end, we switched to Azure Monitor.

It is for the application quality process and the live system support monitoring.

We like the performance of the product. It's very good, very reliable.

All features are all capable to responding to our requirements. There's no problem on this side. 

The solution can scale. 

The initial setup isn't a big deal. Our admins can handle it. 

The solution is quite expensive. 

We've been using the solution for about two years at this point. It hasn't been too long. 

It's stable. It is reliable. The performance has been good. There are no bugs or glitches. It doesn't crash or freeze. 

The solution is scalable. It's not a problem to expand as necessary. 

We have two or three users on the product right now. 

Previously, we did not use other application performance management products.

We also use Azure Monitor. They are very much the same. However, we've since moved over to Azure Monitor.

It's not as straightforward a setup as Azure Monitor. Then again, we have admins, and they were managing that part. It's not a big deal.

We have two admins that can handle deployment and maintenance. 

The price is an issue. It's quite expensive.

That said, I can't speak to the exact pricing. 

I'm not sure which version of the solution we're using and if it's the latest version or not. 

We'd recommend the product if budgeting is not a concern for a company.

I'd rate it nine out of ten. We were pretty happy with its capabilities. 

I use the solution in my company to monitor the applications' performance and do some stress tests on the application. In our company, we use the tool to monitor the core application inside the data center. In some cases, New Relic is used to monitor users' access to the applications.

The most valuable feature of the solution is its ability to execute queries and analyze the data. For all the data, the tool has a specific function with which you can spot and mix the data or correlate the data wherever you want. It is easy to simulate and execute queries, and the availability of the data is very nice. The tool gives you a basic way to manage the data.

The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved.

I have been using New Relic for a year. My company is in partnership with New Relic.

I think the support of the tool is a good option. I think the support of the tool. I rate the tool's support an eight and a half out of ten.

Positive

I have experience with Catchpoint. With New Relic, you monitor the application from within. You monitor all the communication calls between the application and all the systems that the application needs to use, such as databases or servers. With Catchpoint, you can monitor user experience and how it interacts with the application, so we are monitoring from the outside, which is from the user to the application.

For the product's initial setup phase, you need to have a background of doing installations. It is not a straightforward process, as you need to have more skills to do the tool's setup. The tool's setup phase is a little bit more complex but with the correct knowledge, it can still be very easy. You have to have some prior knowledge in installation to start with the tool's setup phase.

For the product's deployment phase, you need around 20 people because you need the people who do the installation and connections, along with the owner of the platform or the database, for which there is a need to create some access using New Relic. You have to do some configurations or partitions to install the agent. You need to have an expert on New Relic, as well as the user or the administrator of the infrastructure where the tool will be installed, so customizations can be done if needed.

The time required to deploy the solution depends on the amount of installations required and the architecture where the solution will be used. One agent can be deployed in maybe 30 minutes. Depending on whether you have everything in place and people know what they are doing, it may take 30 minutes to deploy the tool.

The tool can not be related to productivity. The product helps the development team that develops and makes changes in the applications. The tool helps a lot and provides a lot of information to the development teams so they do not have to do simulations. With all the information that New Relic provides, the development teams can just make decisions about the changes within the applications during the development. The tool offers information about the business process. With the tool, you can have all the information related to all the purchases from the marketplace and understand why the purchases were okay or why not, why the people that are logging in are not making any purchases, along with all the information related to the business process that are very helpful for the business.

The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool.

I don't know how the alerting mechanism in New Relic has improved our company's response time. I am more into the demo part, so I am not a user of the tool.

I rate the tool a nine out of ten.