New Relic Reviews

We were using New Relic Synthetics to test our application, which retrieved data from the web on a daily basis. Our second use case was that it helped us to isolate any bad code.

You put the hooks in for the website as a database, and you can drill down into all of the offending code. You can even go down into the SQL. We were running an Oracle database and I was the DBA, so the SQL level was my responsibility.

The most valuable feature was drill-downs. I was able to use it to drill-down into the SQL, get the response time, as well as the allocation based on IO, CPU, and the other resources attached to the SQL queries.

We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right.

There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search. Certain things like this would have helped me a little bit.

We used New Relic Synthetics for at least a year, up until the end of 2019.

It's a stable solution and we never had a problem with it.

Prior to New Relic, we were using some Oracle tools such as AWR. Although they were useful, they were not really proactive. New Relic is a more proactive tool, as it were.

I was not involved in the initial setup, but it was done in-house by one person. It took at least half a week to complete it. This included setting up the service, and Slack integration. It took a nice amount of time, in total.

I loved this product, but we can no longer afford it, so we dropped it.

Honestly, at first, I was very hesitant about using this product. My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders. For us, they really helped a lot.

I would rate this solution an eight out of ten.

The primary uses case was to monitor all the front end servers, code, and query optimization for code and DB to enhance the performance, detect and remove anomalies which cause a long time to process the functions. 

It gives us useful insights for end-users and gives more information which led us to drive the future strategy for the application for business units.

The most valuable feature is New Relic Insights.

End-user, Synthetics monitoring, Infra, and DB monitoring are very good.

Our customers are happy with the dashboard and the data that it displays and the correlation between the components.

Data retention should be increased, advanced RCA and all possible and best recommendations should be provided. 

Pricing should be revised

I have been working with New Relic APM for six months.

I have never been in contact with New Relic support.

The closest alternative is AppDynamics and the best part its On-prem module is also available. the support is not as good as the product

New-relic is easy to use and the implementation support is awesome.

The complexity of the installation depends on the environment. If the infrastructure is simple then it can discover all of the units in an hour or two. If on the other hand, the environment contains a gateway and a proxy then it might be complicated by having to open the proper ports and establish communication with the cloud portal.

We have our own team for implementation, deployment, and maintenance.

The pricing depends on the count of agents and the level.

Appdynamics

For people who are comfortable with the cloud, this is the best option and a product that I recommend. So far, our customers are all happy with it.

I would rate this solution an eight out of ten.

We use the Synthetics component to evaluate load balancing and monitor the average throughput of data on the system.

The most valuable features are infrastructure monitoring and application performance monitoring (APM).

We are developing alerts and methods using the New Relic Query Language (NRQL).

The licensing cost is a little high and it should be brought down.

It would help customers if there were an on-premises version available.

I have been using the New Relic Browser for five or six months.

We have had no issues with respect to stability.

Scalability has not been a problem.

We have not needed to contact technical support.

I am using Dynatrace at the same time and I don't see much difference between the tools in terms of setup. In terms of usability, Dynatrace makes it easier to get the information that I want.

It is really easy to onboard a new application with New Relic. There are a couple of things to be installed and configured. Overall, it is simple and straightforward and I don't see much of a challenge.

We have an in-house technical team for implementation and deployment.

This is an expensive product.

This is a solution that I definitely recommend. If you want to keep monitoring your site and find the performance of it, this is a good option to do so. 

I would rate this solution and eight out of ten.

We primarily use the solution to optimize web pages and to track user behavior.

The solution's most valuable aspects are that it tracks java better and operates very efficiently.

The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help.

The solution could adjust the pricing to make the costs more reasonable.

I've been using the solution for three months.

The solution is quite stable.

The solution is scalable. We have about 15 people using it currently. They're mostly developers and managers and we all use the product daily.

The solution offers 24/7 support and they are quite efficient.

We didn't previously use a different solution.

The initial setup is very straightforward. Deployment took about a week. It doesn't require more than three people to deploy and maintain the solution.

We had a vendor partner assist us with the implementation.

The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that.

There were other options that were considered, but I was not a part of the decision making process.

The solution is a cloud-based software.

I'd rate the solution six out of ten.

Our primary use case is for application performance management (APM. We use New Relic to monitor API performance on the servers. It is a safety monitor for the performance.

New Relic is now the leader in efficiency improvement. We are able to configure our own specific dashboards so that we can monitor the things which we want to monitor. 

Some of the parameters in our deployment, which we already know and we want to monitor constantly, can be selected on our own custom dashboard.

The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.

I would like to see the company implement the AI auto-baseline feature which Dynatrace has.

New Relic APM is more stable than Dynatrace. I don't have to upgrade that often. I'll need to upgrade Dynatrece after every few months for any of the new releases. 

Sometimes, with Dynatrece after an upgrade to the new release, i.e. if I need to upgrade every half a year, it's not compatible or it has some compatibility issues.

I don't have any issues with the scalability of either New Relic or Dynatrace. They are both quite scalable.

New Relic doesn't have any offices in my country, so most of the time we have to use the web for resources or phone support for customer service.

New Relic APM was recommended by another vendor to our company. The software platform features and the local support of the agency were included in the package. 

Those two factors sold us on New Relic APM as a solution.

New Relic APM installation is quite easy and very straightforward.

Pricing is better with New Relic APM than Dynatrace.

I recommend evaluating both New Relic APM and Dynatrace to see which features benefit your company specifically. Dynatrace is easier for getting started with no experience.

If you are a very experienced user and have intimate knowledge of your network architecture, then choose New Relic APM over Dynatrace.

The reason we chose New Relic is the pricing. I will rate New Relic APM an eight out of ten for review. Overall, New Relic is not as good as Dynatrace.

I have to understand my own system and I like the New Relic APM dashboard. The software could be faster and more automated.

We use it for application and infrastructure monitoring. It covers all of our systems, including our main eCommerce system.

As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.

It's reliable, and the APM is the best of the market today.

I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.

In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application information and traces, it could compare them with application logs and do better analysis.

Thus, it could be cheaper, have predictive analysis and log management.

It supports our Black Friday week, when our requests increase about 500 percent. It's very stable.

We never had any issue with scalability. It is perfect. It currently monitors about 150 EC2 instances and several AWS services.

For the integration and configuration of New Relic in our AWS environment, we need to install an agent on all the EC2 instances to get the APM working. Also, it has an IAM user on the AWS Management Console, allowing for AWS metrics and for it to monitor other services.

We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers.

The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.

It easily integrates with PagerDuty, our on-call management and notification system.

We use this for application monitoring of our product.

The solution makes it very easy to have a holistic view.

They have baseline level alerting.

There is room for improvement on the alerting, insights, and infrastructure monitoring. It provides basic level alerting, and I would like more details. 

I would also like an infrastructure network that provides real-time views, showing the issues.

Compared to their competitors, they are missing some features at the moment.

We haven't faced any stability issues.

We haven't faced any scalability issues.

They have a pretty good technical support.

The integration went smoothly with this product.

We also considered Datadog, but New Relic had better features for our use case and good support.

We don't have an AWS version right now.

We use New Relic for monitoring and alerts. 

We detect issues using dashboards that we built on New Relic. For example, if our drivers are taking too long to get rides, we usually detect the problem using New Relic dashboards.

The user experience with dashboards and the machine learning features are its most valuable features. The dashboards are useful for BI and fraud detection, if implemented the right way.

The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka.

The stability is good. Because it is calibrated for SaaS, it is transparent for us.

The scalability is good because it is SaaS.

The technical support is good.

The integration and configuration was good for our containers and LAN disks.

The detection piece of it brings us a big return on investment.

Splunk and Dynatrace are the alternatives in the market. New Relic is the solution that our company purchased.

I have used another product at my company called Dynatrace. Though, I think New Relic is better because its dashboard is more intuitive for users. I use Dynatrace at my company because we have a partnership with them.

New Relic is the best choice because the product has good dashboards, scalability, and environments.