New Relic Reviews

I used New Relic Insights to create dashboards, to receive some metrics regarding performance, and alerts regarding any kind of issues with the performance. Additionally, we used it for SQL and Oracle to receive metrics related to performance, such as CPU and memory.

Depending on the type of dashboards we wait for some time and then we build alerts in New Relic Insights for the metrics to prevent issues.

There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue.

I have used New Relic Insights within the last 12 months.

We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails. They don't receive any information from the server or to the dashboard.

The solution is scalable, and it is easy because all the documentation is available.

There were approximately 11 people using this solution in my organization.

I have not contacted support. There is a lot of documentation available and you can search it globally. You can find a lot of the content on various topics regarding your issue.

The installation was simple. We don't need to use a user interface to install it. We can use two or three commands in the PowerShell or three or two commands in the batch. One device can take 10 minutes, and 100 devices can take one hour depending on many factors.

The script takes the information for the device from the system information but if you are using an interface, such as a wizard, you need to modify files and put all the information regarding the devices and environment, such as the license and hostname. All the information should be put in there. It is very easy.

To set up the metrics, you need to build the dashboard and after that, when you add a new device, it's automatically added.

To receive all the metrics for each system regarding its application, the user in the interface for all the dashboards can type the hostname and can see all the tools in that host, it is a very powerful view. You can modify some of the parameters to fit your needs.

One person can do the implementation. However, depending on how many devices you have it could require a little more work. There are third-party scripts that are available to install New Relic Insights across all devices.

In AWS or Azure, we have a root command that can select multiple devices making the process easier.

There was zero maintenance needed for New Relic Insights, it automatically updates.

My advice to those wanting to implement this solution is for them to create a test environment and try different operating systems, such as Windows and Linux. Test different applications in both environments to see what fits the use case best.

I rate New Relic Insights an eight out of ten.

Basically, I'm helping a customer of mine to set up monitoring items. What I'm doing is comparing solutions in order to create a document that I can give them so that they can pick one final solution.

The client is looking for infrastructure and for an application. 

So far, we like the insights.

Working with the solution is very easy. It's user-friendly. 

Overall, it's a good product, from what we have evaluated.

Currently, we're more in the process of gathering materials. The solution is quite new for us.

I haven't yet had too much of a chance to read up on the product or to compare it to other solutions to see if there are items that are standard elsewhere but lacking in this product. I need more time with the solution to really talk about any shortcomings if they exist at all. 

It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have. It would be nice to have something already done, so that you don't need to reinvent the wheel again, to create your own dashboard. 

The pricing might be high if you are a company that goes through a lot of data.

I've been using the solution for about two years or so.

We're working on figuring out the pricing.

It looks like it's a little bit about how much data you ingest. Therefore, if you have a big environment, then it might not be good to ingest that month, as that much data will cost you a lot. 

On the other hand, Dynatrace has a good set of features where you can trace down to the application. However, they are more expensive they don't have some dashboards and cost is an issue for the client.  

I'm also looking at Dynatrace and Datadog.

The thing is all of these three solutions are doing the same thing. It depends. What we're currently comparing is pricing and if they work for the company on a budget level. We want to see what offers the most for the best rate. We're still trying to figure that out.

I'm just a consultant. I'm not a partner or a user of the solution.

I'm not sure if I have any specific advice to a company considering this solution as we are still in the early days of considering of this solution is the right fit. However, it's important to go through the process and examine a solution according to your company's unique needs. What works for our client might not work for everyone and vice versa. There needs to be a bit of research.

In general, I would rate the solution at an eight out of ten. It's a good product. It just depends on what you need as a company.

We are basically testing three products before going live with the new release of the software. We are also using it to monitor our production.

You can immediately see if there is some slowness. It can also alert you, and you can fix the problem pretty soon. In pre-production, you can ensure that everything is okay, and you don't put the worst performance to production. The performance should at least be at the same level as before.

The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features.

It is easy to use, and it gets the job done.

There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic.

The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.

I have been using this solution for four years.

Their technical support is pretty good. Sometimes, they took longer than I hoped. There were times when they took a couple of days, but I got help, and it is working.

They seem to have a new pricing model, and I would advise others to look out and ask them before buying.

The biggest lesson that I have learned from using this solution is that you don't always guess right. Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know.

I would rate New Relic APM a nine out of ten. It is a good product. There might be another product that is better than this, but this is the product that I use and recommend first.

We primarily use the solution for watching user behavior, among other use cases.

The VPN is one of the solution's most valuable features for us.

We like that we have the ability to view users and speculate.

The initial setup is very easy.

The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.

The solution does not seem to be lacking any features. I can't say that I recommend any specific features for the next release.

I've been using the solution for about 2 months, more or less. It hasn't been too long just yet.

The stability of the solution has been good for us so far. We don't have any problems with it. It's reliable. It doesn't crash or freeze. There aren't bugs or glitches. 

We've found the scaling to be good. If a company needs to expand it, it should be able to do so without any problems.

Currently, we have four or five people using the solution. Our company, however, works for my customers, and therefore we have a lot of ongoing projects.

Technical support has been good so far. That said, we haven't really had any technical issues either. We're satisfied with the level of service we've received so far.

We didn't find the initial setup complex. The implementation was straightforward and simple.

The deployment was pretty quick as well. It might have taken us one to two hours to get everything done.

We're just customers. We're end-users. We don't have a business relationship with the company.

I would recommend the solution to other organizations. We've had a good experience with it so far.

On a scale from one to ten, I would rate the solution at a ten. It's pretty much perfect for our purposes.

We were using New Relic Synthetics to test our application, which retrieved data from the web on a daily basis. Our second use case was that it helped us to isolate any bad code.

You put the hooks in for the website as a database, and you can drill down into all of the offending code. You can even go down into the SQL. We were running an Oracle database and I was the DBA, so the SQL level was my responsibility.

The most valuable feature was drill-downs. I was able to use it to drill-down into the SQL, get the response time, as well as the allocation based on IO, CPU, and the other resources attached to the SQL queries.

We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right.

There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search. Certain things like this would have helped me a little bit.

We used New Relic Synthetics for at least a year, up until the end of 2019.

It's a stable solution and we never had a problem with it.

Prior to New Relic, we were using some Oracle tools such as AWR. Although they were useful, they were not really proactive. New Relic is a more proactive tool, as it were.

I was not involved in the initial setup, but it was done in-house by one person. It took at least half a week to complete it. This included setting up the service, and Slack integration. It took a nice amount of time, in total.

I loved this product, but we can no longer afford it, so we dropped it.

Honestly, at first, I was very hesitant about using this product. My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders. For us, they really helped a lot.

I would rate this solution an eight out of ten.

The primary uses case was to monitor all the front end servers, code, and query optimization for code and DB to enhance the performance, detect and remove anomalies which cause a long time to process the functions. 

It gives us useful insights for end-users and gives more information which led us to drive the future strategy for the application for business units.

The most valuable feature is New Relic Insights.

End-user, Synthetics monitoring, Infra, and DB monitoring are very good.

Our customers are happy with the dashboard and the data that it displays and the correlation between the components.

Data retention should be increased, advanced RCA and all possible and best recommendations should be provided. 

Pricing should be revised

I have been working with New Relic APM for six months.

I have never been in contact with New Relic support.

The closest alternative is AppDynamics and the best part its On-prem module is also available. the support is not as good as the product

New-relic is easy to use and the implementation support is awesome.

The complexity of the installation depends on the environment. If the infrastructure is simple then it can discover all of the units in an hour or two. If on the other hand, the environment contains a gateway and a proxy then it might be complicated by having to open the proper ports and establish communication with the cloud portal.

We have our own team for implementation, deployment, and maintenance.

The pricing depends on the count of agents and the level.

Appdynamics

For people who are comfortable with the cloud, this is the best option and a product that I recommend. So far, our customers are all happy with it.

I would rate this solution an eight out of ten.

We use the Synthetics component to evaluate load balancing and monitor the average throughput of data on the system.

The most valuable features are infrastructure monitoring and application performance monitoring (APM).

We are developing alerts and methods using the New Relic Query Language (NRQL).

The licensing cost is a little high and it should be brought down.

It would help customers if there were an on-premises version available.

I have been using the New Relic Browser for five or six months.

We have had no issues with respect to stability.

Scalability has not been a problem.

We have not needed to contact technical support.

I am using Dynatrace at the same time and I don't see much difference between the tools in terms of setup. In terms of usability, Dynatrace makes it easier to get the information that I want.

It is really easy to onboard a new application with New Relic. There are a couple of things to be installed and configured. Overall, it is simple and straightforward and I don't see much of a challenge.

We have an in-house technical team for implementation and deployment.

This is an expensive product.

This is a solution that I definitely recommend. If you want to keep monitoring your site and find the performance of it, this is a good option to do so. 

I would rate this solution and eight out of ten.

We primarily use the solution to optimize web pages and to track user behavior.

The solution's most valuable aspects are that it tracks java better and operates very efficiently.

The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help.

The solution could adjust the pricing to make the costs more reasonable.

I've been using the solution for three months.

The solution is quite stable.

The solution is scalable. We have about 15 people using it currently. They're mostly developers and managers and we all use the product daily.

The solution offers 24/7 support and they are quite efficient.

We didn't previously use a different solution.

The initial setup is very straightforward. Deployment took about a week. It doesn't require more than three people to deploy and maintain the solution.

We had a vendor partner assist us with the implementation.

The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that.

There were other options that were considered, but I was not a part of the decision making process.

The solution is a cloud-based software.

I'd rate the solution six out of ten.

Our primary use case is for application performance management (APM. We use New Relic to monitor API performance on the servers. It is a safety monitor for the performance.

New Relic is now the leader in efficiency improvement. We are able to configure our own specific dashboards so that we can monitor the things which we want to monitor. 

Some of the parameters in our deployment, which we already know and we want to monitor constantly, can be selected on our own custom dashboard.

The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.

I would like to see the company implement the AI auto-baseline feature which Dynatrace has.

New Relic APM is more stable than Dynatrace. I don't have to upgrade that often. I'll need to upgrade Dynatrece after every few months for any of the new releases. 

Sometimes, with Dynatrece after an upgrade to the new release, i.e. if I need to upgrade every half a year, it's not compatible or it has some compatibility issues.

I don't have any issues with the scalability of either New Relic or Dynatrace. They are both quite scalable.

New Relic doesn't have any offices in my country, so most of the time we have to use the web for resources or phone support for customer service.

New Relic APM was recommended by another vendor to our company. The software platform features and the local support of the agency were included in the package. 

Those two factors sold us on New Relic APM as a solution.

New Relic APM installation is quite easy and very straightforward.

Pricing is better with New Relic APM than Dynatrace.

I recommend evaluating both New Relic APM and Dynatrace to see which features benefit your company specifically. Dynatrace is easier for getting started with no experience.

If you are a very experienced user and have intimate knowledge of your network architecture, then choose New Relic APM over Dynatrace.

The reason we chose New Relic is the pricing. I will rate New Relic APM an eight out of ten for review. Overall, New Relic is not as good as Dynatrace.

I have to understand my own system and I like the New Relic APM dashboard. The software could be faster and more automated.

We use it for application and infrastructure monitoring. It covers all of our systems, including our main eCommerce system.

As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.

It's reliable, and the APM is the best of the market today.

I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.

In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application information and traces, it could compare them with application logs and do better analysis.

Thus, it could be cheaper, have predictive analysis and log management.

It supports our Black Friday week, when our requests increase about 500 percent. It's very stable.

We never had any issue with scalability. It is perfect. It currently monitors about 150 EC2 instances and several AWS services.

For the integration and configuration of New Relic in our AWS environment, we need to install an agent on all the EC2 instances to get the APM working. Also, it has an IAM user on the AWS Management Console, allowing for AWS metrics and for it to monitor other services.

We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers.

The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.

It easily integrates with PagerDuty, our on-call management and notification system.