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it_user1012047 - PeerSpot reviewer
Software Quality Assurance Manager at Westar Energy, Inc.
Real User
Feb 19, 2019
Helps focus on requirements, testing, and execution.
Pros and Cons
  • "ALM helps focus on requirements, test, and the execution, track your defects, etc."
  • "Release management and integration with other tools."

What is our primary use case?

Quality assurance, requirement, and testing.

How has it helped my organization?

ALM helps focus on requirements, test, and the execution, track your defects, etc.

What is most valuable?

  • Requirements
  • Test
  • Release process
  • Defect tracking.

What needs improvement?

Release management and integration with other tools.

Buyer's Guide
OpenText Application Quality Management
June 2026
Learn what your peers think about OpenText Application Quality Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Quality Assurance Director at Charter Communications, Inc.
Real User
Feb 5, 2019
Has test management for multiple products but could use a bridge to JIRA and Tableau
Pros and Cons
  • "Test management for multiple products, risk-based testing, requirements mapping, and reporting."
  • "Bridge to JIRA and Tableau."

What is our primary use case?

  • Test management for multiple products
  • Risk-based testing
  • Requirements mapping
  • Reporting.

How has it helped my organization?

  • Reusable test cases
  • Requirement traceability
  • Reporting.

What is most valuable?

Test cycles.

What needs improvement?

Bridge to JIRA and Tableau.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
OpenText Application Quality Management
June 2026
Learn what your peers think about OpenText Application Quality Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
it_user964209 - PeerSpot reviewer
Product Development Manager at a comms service provider with 1,001-5,000 employees
Real User
Jan 21, 2019
We can check everything, know who is the sponsor for it, and make a test plan. Everything is very visible.
Pros and Cons
  • "From reporting to team management, everything is better now."
  • "Before, we used Excel for complex testings; using this solution has been a huge step for us, and from reporting to team management, everything is better now."
  • "ALM uses a waterfall approach. We have some hybrid approaches in the company and need a more agile approach."

What is our primary use case?

We use it for manual and automatic testing along with defect and requirements management. We can check everything, know who is the sponsor for it, and make a test plan. Everything is very visible. 

What needs improvement?

ALM uses a waterfall approach. We have some hybrid approaches in the company and need a more agile approach. We have also installed ALM Octane and are trying to see if it fills the approach that we are looking for our company.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is very stable. We have not had any problems. 

What do I think about the scalability of the solution?

I have a good impression of the scalability. I have been very satisfied. 

How are customer service and technical support?

I used tech support once. It took a while to solve the issue, but it was solved.

Which solution did I use previously and why did I switch?

Before, we used Excel for complex testings. Using this solution has been a huge step for us. From reporting to team management, everything is better now. 

What's my experience with pricing, setup cost, and licensing?

We have divided our licenses between Micro Focus ALM and ALM Octane. It works for us. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user669378 - PeerSpot reviewer
Vice President - Test Management Lead at DBS Bank
Real User
Jan 21, 2019
The task management reporting has a lot of out-of-the box uses
Pros and Cons
  • "The AI and functionality interface are useful."
  • "It has a good response time."
  • "ALM can scale and is very impressive."
  • "Certain features are lousy. Those features can drag the whole server down. There are times that the complex SQL queries are not easy to do within this solution."

What is our primary use case?

I use 80 to 90 percent of the product's features. 

What is most valuable?

  • It has a good response time.
  • The AI and functionality interface are useful. 
  • The task management reporting has a lot of out-of-the box uses.

What needs improvement?

Certain features are lousy. Those features can drag the whole server down. There are times that the complex SQL queries are not easy to do within this solution. 

Micro Focus ALM needs to bring the features of this ALM into the newer version of Octane. 

For how long have I used the solution?

More than five years.

What do I think about the scalability of the solution?

ALM can scale and is very impressive. It can support thousands of users with a very low amount of resources. It can easily manage very big projects within thousands of people at a time. It allows and disables scale, supporting front-end operations and task management at different levels. 

How was the initial setup?

The initial setup is quite easy, if you know what you are doing. 

What's my experience with pricing, setup cost, and licensing?

It allows us to keep our costs low. I do not want to pay beyond a certain point for this solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Quality Assurance Manager at Reliance Standard Life Insurance
Real User
Nov 29, 2018
I like the customizable report functionality
Pros and Cons
  • "Prior to using Quality Center, my organization used spreadsheets and emails to track testing efforts, therefore, QC helped my team become more efficient by tracking all testing activities with the tool."
  • "I would love to see QC update and use metric dashboards at the individual and project level. The UI also needs some updating with a fresh new look and feel."

What is our primary use case?

My prior organization used the test execution and defect modules for QC. As a manager, I was able to set up reports that allowed me to finds areas of improvement for my team. We used the import functionality to import test cases for reusability and execution.

How has it helped my organization?

Prior to using Quality Center, my organization used spreadsheets and emails to track testing efforts. Therefore, QC helped my team become more efficient by tracking all testing activities with the tool.

What is most valuable?

I like the customizable report functionality. I was able to set up reports that allowed me to accurately give a real-time status all of all testing projects that were in process.

What needs improvement?

  • I would love to see QC update and use metric dashboards at the individual and project level. 
  • The UI also needs some updating with a fresh new look and feel.

For how long have I used the solution?

More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Business Analyst at a tech company with 10,001+ employees
Real User
Jul 31, 2018
This solution is open and very easy to integrate. The interface is good too.
Pros and Cons
  • "The ability to integrate this solution with other applications is helpful. If there is automation, it comes with improved quality and speed."
  • "This solution is open and very easy to integrate. The interface is good too."
  • "If someone is researching solutions, they should know that this solution is stable, centralized, and scalable."
  • "There needs to be improvement in the requirement samples. At the moment, they are very basic."

What is our primary use case?

We use this solution for model testing and as a central location for the test case responses and some test automation.

How has it helped my organization?

Central test locations are a benefit. The ability to integrate this solution with other applications is helpful. If there is automation, it comes with improved quality and speed.

What is most valuable?

This solution is open and very easy to integrate. The interface is good too.

What needs improvement?

There needs to be improvement in the requirement samples. At the moment, they are very basic.

They could also improve the usability.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

I find the system very stable. There is very little downtime.

What do I think about the scalability of the solution?

This solution is scalable. There is the ability to draw on the different platforms, especially with ALM Octane. However, I am more interested in the new hard platforms, so more of a container platform or solution. This is on their roadmap in the next three years, so at least there is a plan for it.

How is customer service and technical support?

It is very good. We are located in Germany, and they have a service partner here. The fix given to us depends on the complexity of the problem, but usually we get answers within a day.

What other advice do I have?

If someone is researching solutions, they should know that this solution is stable, centralized, and scalable. If they need integration, then this is the tool to use.

When selecting a vendor, some important criteria are availability, knowledge, price, and the site where they are getting the product. For example, if we have people doing a project as a team, then it is best if the solution can work in different languages, like German and English.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user791871 - PeerSpot reviewer
Founder & Software Solutions Manager at infomera
Real User
Jun 13, 2018
Provides visibility on release status and readiness
Pros and Cons
  • "It provides visibility on release status and readiness."
  • "It allows us to easily make linkage and dependencies, with plenty of integrations."
  • "It needs Pure-FTPd WebUI and single sign-on."

What is our primary use case?

It is a complete AQM suite: single repository for tests, requirements, defects, etc. 

How has it helped my organization?

  • It provides visibility on release status and readiness. 
  • It allows us to easily make linkage and dependencies, with plenty of integrations.

What is most valuable?

  • Test management
  • Requirements management
  • Defects

What needs improvement?

  • Pure-FTPd WebUI
  • Single sign-on
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
QA Analyst at Tsoft
User
May 22, 2018
Lab Management provides a 360 view
Pros and Cons
  • "Lab Management is a valuable feature, because you have a 360 view."
  • "The QA needs improvement."

What is our primary use case?

Our primary use case is for regression testing.

How has it helped my organization?

We use Micro Focus products together to improve organizational SLAs.

What is most valuable?

Lab Management is a valuable feature, because you have a 360 view.

What needs improvement?

The QA needs improvement.

For how long have I used the solution?

Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Project Lead at a tech services company with 10,001+ employees
Real User
Top 20
Mar 7, 2018
By standardizing our template, we publish reports at the business unit level
Pros and Cons
  • "The enhanced dashboards capabilities are useful for senior management to view the progress of releases under the portfolio in one go and also drill down to the graphs."
  • "By standardizing our template, we publish reports at the business unit level."
  • "Micro Focus Quality Center helps in end-to-end traceability from releases to requirements to test cases and with defects."
  • "It has several limitations in adapting its agility easily."

What is our primary use case?

Our current environment is ALM QC 12.53 and for performance testing ALM PC 12.53, Vugen 12.53, and UFT 14.

How has it helped my organization?

Micro Focus Quality Center helps in end-to-end traceability from releases to requirements to test cases and with defects. The enhanced dashboards capabilities are useful for senior management to view the progress of releases under the portfolio in one go and also drill down to the graphs.

What is most valuable?

The Project Templates and Enhanced Reporting features are the most useful. We have created domains as per the business units, and per business units, there is one template. It becomes easy to manage the template at business unit level. By standardizing our template, we publish reports at the business unit level.

What needs improvement?

  • Easy integration with open source tools. 
  • It has several limitations in adapting its agility easily. 

For how long have I used the solution?

More than five years.

What's my experience with pricing, setup cost, and licensing?

I feel that the licenses are expensive. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
QA at a healthcare company with 10,001+ employees
Vendor
Oct 2, 2017
​Allows us to have a single source of truth for our test efforts
Pros and Cons
  • "The ability to show end-to-end tractability between requirements, tests, defects, and also reporting."
  • "The reporting could be a little more robust."

What is most valuable?

The ability to show end-to-end tractability between requirements, tests, defects, and also reporting.

How has it helped my organization?

Allows us to have a single source of truth for our test efforts.

What needs improvement?

The reporting could be a little more robust.

For how long have I used the solution?

I have used this version since June 2015. However, I have used this product since 1999, when it was Test Director 6.0.

What do I think about the stability of the solution?

Very infrequently.

What do I think about the scalability of the solution?

Not so far, no.

How are customer service and technical support?

A seven out of 10.

Which solution did I use previously and why did I switch?

No. We have used Quality Center/ALM since I joined this organization.

How was the initial setup?

A little complex as it pertains to migrating databases, then manually linking them back up to the file repositories.

What's my experience with pricing, setup cost, and licensing?

In my current role, I don't advise anyone about pricing and licensing for this product.

Which other solutions did I evaluate?

This product was already in-house when I joined my company.

What other advice do I have?

If you go the on-premise route, make sure your system architects and DBAs thoroughly review the installation/upgrade guide. I would also advise establishing a "center of excellence" department which can help build template projects and enforce standards so the users are all using similarly configured projects.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free OpenText Application Quality Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free OpenText Application Quality Management Report and get advice and tips from experienced pros sharing their opinions.