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OpenText Knowledge Discovery (IDOL) pros and cons

Vendor: OpenText
4.2 out of 5
 

OpenText Knowledge Discovery (IDOL) Pros review quotes

it_user504534 - PeerSpot reviewer
IT Analyst at a tech services company with 1,001-5,000 employees
Aug 30, 2016
Enterprise search success (finding what documents you're looking for) has gone up over 30% with users finding their hit on the first page of results as opposed to the 2,3,4th or giving up entirely.
it_user504540 - PeerSpot reviewer
Manager at a tech services company with 1,001-5,000 employees
Aug 30, 2016
Satisfaction and ability to find relevant content has increased over 50% based on our before and after survey results.
it_user505254 - PeerSpot reviewer
Senior Technical Administrator at a insurance company with 10,001+ employees
Aug 31, 2016
Speed improvements over older Fetch architecture.
Find out what your peers are saying about OpenText, Google, Apache and others in Indexing and Search. Updated: February 2026.
884,873 professionals have used our research since 2012.
it_user505107 - PeerSpot reviewer
Sr Technical Director at a tech vendor with 10,001+ employees
Aug 31, 2016
Capability of processing and analysing unstructured data, like audio and video analysis.
ERICK RAMIREZ - PeerSpot reviewer
Team Lead Solutions Architect at IMEXPERTS DO BRASIL
Nov 8, 2022
IDOL has several important visual analytics, like face recognition and object detection and recognition.
 

OpenText Knowledge Discovery (IDOL) Cons review quotes

it_user504534 - PeerSpot reviewer
IT Analyst at a tech services company with 1,001-5,000 employees
Aug 30, 2016
On-premise implementation and installation is very complicated.
it_user504540 - PeerSpot reviewer
Manager at a tech services company with 1,001-5,000 employees
Aug 30, 2016
The interface needs to be mobile friendly, which I understand is in the backlog of future improvements.
it_user505254 - PeerSpot reviewer
Senior Technical Administrator at a insurance company with 10,001+ employees
Aug 31, 2016
Understanding how to optimize Lua Scripting configuration to improve performance. Lua Scripts added to a CFS configuration can cause the CFS processing to slow down, if the scripts are not scoped to only run against specific indexing jobs or database content.
Find out what your peers are saying about OpenText, Google, Apache and others in Indexing and Search. Updated: February 2026.
884,873 professionals have used our research since 2012.
it_user505107 - PeerSpot reviewer
Sr Technical Director at a tech vendor with 10,001+ employees
Aug 31, 2016
Technical support could improve a lot.
ERICK RAMIREZ - PeerSpot reviewer
Team Lead Solutions Architect at IMEXPERTS DO BRASIL
Nov 8, 2022
There is room for improvement in some very important capabilities in visual analytics. They have been focusing on improving the face recognition algorithm. The accuracy of object detection could be improved as well and I know they are working on that at the moment.