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OpenText Universal Discovery and Universal CMDB pros and cons

Vendor: OpenText
4.2 out of 5
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OpenText Universal Discovery and Universal CMDB Pros review quotes

it_user2043 - PeerSpot reviewer
it_user2043
IT Administrator at a tech services company with 51-200 employees
Jan 19, 2016
Large telcos with a history of mergers and acquisitions will benefit from this technology by discovering exactly which components are located where in their data centers, how they're connected and what their status is, facilitating consolidation and transformation of data center infrastructures as well as reducing mean time to resolution in case of incidents.
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it_user111354 - PeerSpot reviewer
it_user111354
Systems Advisor at a government with 1,001-5,000 employees
Sep 24, 2014
This product discovers, maps and reports information about our configuration on a daily basis and is capable of being our source of truth for audit purposes.
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it_user567681 - PeerSpot reviewer
it_user567681
Itsm Manager at a tech services company with 1,001-5,000 employees
Dec 8, 2016
It's a governance oriented tool with a very good data model.
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OpenText Universal Discovery and Universal CMDB
March 2026
Free Report: OpenText Universal Discovery and Universal CMDB Reviews and More
Learn what your peers think about OpenText Universal Discovery and Universal CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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it_user192834 - PeerSpot reviewer
it_user192834
Service Management Consultant with 10,001+ employees
Dec 1, 2017
The ability to use it as our single source of truth, feeding in from multiple sources and uploading into various Service Management toolsets, not just Micro Focus ones.
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RK
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees
Mar 18, 2019
Micro Focus UCMDB is built for stability and is the only solution which can support up to 60 million CIs.
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it_user782412 - PeerSpot reviewer
it_user782412
Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees
Dec 12, 2017
It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling.
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reviewer1498074 - PeerSpot reviewer
reviewer1498074
Network Operations at a government with 10,001+ employees
Jan 28, 2021
The most valuable feature of this solution is the discovery.
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RakeshKumar15 - PeerSpot reviewer
RakeshKumar15
Cloud Migration & Imp Senior Analyst at Accenture
Jan 19, 2023
The product is easy to set up.
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Prajwal Kewat - PeerSpot reviewer
Prajwal Kewat
Technical Engineer at Hitachi Systems, Ltd.
Mar 10, 2025
The auto-discovery feature is great.
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IB
Ivan Borek
ITSM Consultant at Softela
Sep 25, 2023
Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most.
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OpenText Universal Discovery and Universal CMDB Cons review quotes

it_user2043 - PeerSpot reviewer
it_user2043
IT Administrator at a tech services company with 51-200 employees
Jan 19, 2016
Can be rather expensive to implement (for smaller companies)- can be support intensive - requires a lot of project resources to push toward implementation - requires a number of people to operate- as game changing technology requires a mature IT service organization, numerous resources for project management, design, implementation, evangelization - requires serious upper echelon management backing (sponsorship)
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it_user111354 - PeerSpot reviewer
it_user111354
Systems Advisor at a government with 1,001-5,000 employees
Sep 24, 2014
I think the product is so large and complex that the learning curve is long if you want to understand all aspects of what it can do.
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it_user567681 - PeerSpot reviewer
it_user567681
Itsm Manager at a tech services company with 1,001-5,000 employees
Dec 8, 2016
You are lucky to get over the first level, then you are happy with the support.
Read full review
Buyer's Guide
OpenText Universal Discovery and Universal CMDB
March 2026
Free Report: OpenText Universal Discovery and Universal CMDB Reviews and More
Learn what your peers think about OpenText Universal Discovery and Universal CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
DOWNLOAD NOW
884,933 professionals have used our research since 2012.
it_user192834 - PeerSpot reviewer
it_user192834
Service Management Consultant with 10,001+ employees
Dec 1, 2017
Some of the UI could always be improved, but that is personal taste.
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RK
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees
Mar 18, 2019
Mobile/iPad Apps version of the UCMDB Browser would be a step ahead, which should have features, like viewing CI information, ownership, etc.
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it_user782412 - PeerSpot reviewer
it_user782412
Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees
Dec 12, 2017
Improve the GUI and documentation.
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reviewer1498074 - PeerSpot reviewer
reviewer1498074
Network Operations at a government with 10,001+ employees
Jan 28, 2021
The implementation could be simplified.
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RakeshKumar15 - PeerSpot reviewer
RakeshKumar15
Cloud Migration & Imp Senior Analyst at Accenture
Jan 19, 2023
The page loading is very slow.
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Prajwal Kewat - PeerSpot reviewer
Prajwal Kewat
Technical Engineer at Hitachi Systems, Ltd.
Mar 10, 2025
When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person.
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IB
Ivan Borek
ITSM Consultant at Softela
Sep 25, 2023
Making it simpler to set up and understand would be a big improvement.
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Product Categories

Product Categories
Configuration Management Databases

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Product Categories

Product Categories
Configuration Management Databases

Popular Comparisons

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Device42 vs OpenText Universal Discovery and Universal CMDB Logo
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ServiceNow CMDB vs OpenText Universal Discovery and Universal CMDB Logo
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