OpenText Universal Discovery and Universal CMDB pros and cons

Name: OpenText Universal Discovery and Universal CMDB
Brand: OpenText
Rating: 4.2 (11 reviews)

Vendor: OpenText

4.2 out of 5

11 reviews
100% willing to recommend

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OpenText Universal Discovery and Universal CMDB Pros review quotes

Prajwal Kewat

Technical Engineer at Hitachi Systems, Ltd.

Mar 10, 2025

The auto-discovery feature is great.

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RakeshKumar15

Cloud Migration & Imp Senior Analyst at Accenture

Jan 19, 2023

The product is easy to set up.

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Ivan Borek

ITSM Consultant at Softela

Sep 25, 2023

Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most.

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Buyer's Guide

OpenText Universal Discovery and Universal CMDB

April 2026

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Learn what your peers think about OpenText Universal Discovery and Universal CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

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reviewer1498074

Network Operations at a government with 10,001+ employees

Jan 28, 2021

The most valuable feature of this solution is the discovery.

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Rakesh Kanojia

Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees

Mar 18, 2019

Micro Focus UCMDB is built for stability and is the only solution which can support up to 60 million CIs.

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it_user782412

Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees

Dec 12, 2017

It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling.

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it_user192834

Service Management Consultant with 10,001+ employees

Dec 1, 2017

The ability to use it as our single source of truth, feeding in from multiple sources and uploading into various Service Management toolsets, not just Micro Focus ones.

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it_user567681

Itsm Manager at a tech services company with 1,001-5,000 employees

Dec 8, 2016

It's a governance oriented tool with a very good data model.

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it_user2043

IT Administrator at a tech services company with 51-200 employees

Jan 19, 2016

Large telcos with a history of mergers and acquisitions will benefit from this technology by discovering exactly which components are located where in their data centers, how they're connected and what their status is, facilitating consolidation and transformation of data center infrastructures as well as reducing mean time to resolution in case of incidents.

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it_user111354

Systems Advisor at a government with 1,001-5,000 employees

Sep 24, 2014

This product discovers, maps and reports information about our configuration on a daily basis and is capable of being our source of truth for audit purposes.

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OpenText Universal Discovery and Universal CMDB Cons review quotes

Prajwal Kewat

Technical Engineer at Hitachi Systems, Ltd.

Mar 10, 2025

When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person.

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RakeshKumar15

Cloud Migration & Imp Senior Analyst at Accenture

Jan 19, 2023

The page loading is very slow.

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Ivan Borek

ITSM Consultant at Softela

Sep 25, 2023

Making it simpler to set up and understand would be a big improvement.

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Buyer's Guide

OpenText Universal Discovery and Universal CMDB

April 2026

Free Report: OpenText Universal Discovery and Universal CMDB Reviews and More

Learn what your peers think about OpenText Universal Discovery and Universal CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

DOWNLOAD NOW

893,244 professionals have used our research since 2012.

reviewer1498074

Network Operations at a government with 10,001+ employees

Jan 28, 2021

The implementation could be simplified.

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Rakesh Kanojia

Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees

Mar 18, 2019

Mobile/iPad Apps version of the UCMDB Browser would be a step ahead, which should have features, like viewing CI information, ownership, etc.

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it_user782412

Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees

Dec 12, 2017

Improve the GUI and documentation.

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it_user192834

Service Management Consultant with 10,001+ employees

Dec 1, 2017

Some of the UI could always be improved, but that is personal taste.

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it_user567681

Itsm Manager at a tech services company with 1,001-5,000 employees

Dec 8, 2016

You are lucky to get over the first level, then you are happy with the support.

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it_user2043

IT Administrator at a tech services company with 51-200 employees

Jan 19, 2016

Can be rather expensive to implement (for smaller companies)- can be support intensive - requires a lot of project resources to push toward implementation - requires a number of people to operate- as game changing technology requires a mature IT service organization, numerous resources for project management, design, implementation, evangelization - requires serious upper echelon management backing (sponsorship)

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it_user111354

Systems Advisor at a government with 1,001-5,000 employees

Sep 24, 2014

I think the product is so large and complex that the learning curve is long if you want to understand all aspects of what it can do.

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