We use it to look for jobs that are running late in our scheduling system.
Staff Specialist at M&T
It is an easy product to use and it is stable
Pros and Cons
- "It is an easy product to use and it is stable."
What is our primary use case?
How has it helped my organization?
It can save money. If something is late, there are lots of dollars lost.
What is most valuable?
To help monitor our scheduling system, in case there is something late.
What do I think about the stability of the solution?
I have never seen it go down unless we brought it down with the system.
Buyer's Guide
OPS/MVS Automation Intelligence
June 2026
Learn what your peers think about OPS/MVS Automation Intelligence. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
How are customer service and support?
I have not used the technical support.
How was the initial setup?
I was not involved.
What other advice do I have?
It is an easy product to use and it is stable.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Engineer at a healthcare company with 5,001-10,000 employees
Allows us to always meet our time critical requirements through automation
Pros and Cons
- "With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
- "If something breaks and it goes down when it's not supposed to, automation brings it right back up."
- "It works, and as far as the scheduling piece, it is wonderfully well-written and I use it all the time."
What is our primary use case?
My primary use case is the automation of all of tasks. I used the scheduling feature and also automation of various time-critical top functions and facilities.
How has it helped my organization?
It's made it so that with a lot of automation pieces we can bring this region up or take this region down, and it allows us to actually always meet our time critical requirements. If it's supposed to be up at 8am, it comes up at 8am.
What is most valuable?
It works, and as far as the scheduling piece, it is wonderfully well-written and I use it all the time.
If something breaks and it goes down when it's not supposed to, automation brings it right back up. So it's really used mainly for availability.
What needs improvement?
It more or less does everything we need for it to do.
What do I think about the stability of the solution?
Very stable.
What do I think about the scalability of the solution?
Scalability is really not an issue in the mainframe. It can handle anything we need it for to handle.
How is customer service and technical support?
They do a good job. I have SYSVIEW and I'll call CA more for SYSVIEW than I would for Ops.
How was the initial setup?
We actually had CA, one of their experts, come in and help us set it up. Now it seems simple, but I have to train folks on it and it's complex, but it does a lot for us. It's complex because it does everything.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
OPS/MVS Automation Intelligence
June 2026
Learn what your peers think about OPS/MVS Automation Intelligence. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
Systems Programmer at Regions Financial Corporation
Allows us to schedule jobs into priority groups, and I can interrupt and restart a job if needed
Pros and Cons
- "What I like about it personally is that I can go out and interrupt what's going on and bring a job down if I need to, and bring it back up."
- "Some of the command sequences are too long."
What is our primary use case?
We use OPS to manage our workflow with jobs.
It performs great.
How has it helped my organization?
It does what it's supposed to do. What we need it to do is just bring our tasks up and bring them down, and in the right order.
What is most valuable?
It brings up the jobs. We can schedule them into different groups, so we can bring up the base system first and then the applications just run on top of the that; then the jobs that aren't quite as important after that.
We can enter special commands. It can go out and see messages as the job comes up, and you can reply commands to the messages.
Satisfies the dependencies.
What I like about it personally is that I can go out and interrupt what's going on and bring a job down if I need to, and bring it back up. It works out really well.
What needs improvement?
Some of the commands are long. For example, to start a job, instead of just doing "s" plus space, to start a task, you have to type in "ssm", space, "sj", space, "job equals." That's how I do it. I use the commands. I know that you can go into a panel and kick things off in a different way. Maybe that would be easier.
What do I think about the stability of the solution?
As far as I know it's stable. I think we did have one crash. I'm a user of it, I don't support it. But there was a crash.
What do I think about the scalability of the solution?
I believe it's scalable.
How is customer service and technical support?
I have used technical support and it works great.
What other advice do I have?
It works well.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Programmer at a energy/utilities company with 5,001-10,000 employees
It reduces the number of repetitive motions required by a human to respond to the system
Pros and Cons
- "It reduces the number of repetitive motions required by a human to respond to the system."
- "We really do need this product, we have the necessity now because we have implemented for so long that we can't function without this product."
- "The reason sometimes it is not stable, we do not have the expertise to write the script."
- "With stability, sometimes we do have problems with this product."
What is our primary use case?
The primary usage is we try to automate the system message, then transfer it to the command to automatically respond to the system requirement message.
How has it helped my organization?
To reduce the number of repetitive motions required by a human to respond to the system. This automation automatically replies, so the benefit is to reduce repetition of work.
What is most valuable?
To minimize the labor of responding to the required message. So, an automatic response is minimizing the labor work.
What do I think about the stability of the solution?
With stability, sometimes we do have problems with this product. I guess because a lot of times we have to write the script correctly, so finding the right person with the expertise on writing the script, or the automation, is the problem. So, that is the reason sometimes it is not stable, we do not have the expertise to write the script.
What do I think about the scalability of the solution?
So far, so good. We can combine all the CA products and work with this product together, so we pretty satisfied with that.
Which solution did I use previously and why did I switch?
Because sometimes the system has new messages. Every time we installed another new product, the message is different, so we would have to constantly upgrade, and follow up with the upgrade. That is how we knew that we needed this product.
How was the initial setup?
I was not a part of the initial setup.
What other advice do I have?
We really do need this product. We have the necessity now, because we have implemented for so long that we can't function without this product.
Implement and write the script correctly from the beginning. Make sure and plan out ahead. Plan the project five, six, or seven years ahead, instead of just installing, implementing, and starting. Plan ahead.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Administrator at a financial services firm with 5,001-10,000 employees
System State Manager tools make starting and stopping a mainframe seamless
Pros and Cons
- "In terms of performance, it is the gold standard in mainframe automation."
What is our primary use case?
Mainframe automation.
In terms of performance, it is the gold standard in mainframe automation.
What is most valuable?
I personally like its System State Manager tools. They make starting and stopping a mainframe pretty much seamless.
How has it helped my organization?
I've always had it, so I don't really know that I can say how it improves my organization. I don't have anything to compare it to.
What needs improvement?
I don't know of anything that is required to be added.
What do I think about the stability of the solution?
I've never had any issues with stability.
What do I think about the scalability of the solution?
It's scalable to the mainframe. No issues.
How is customer service and technical support?
Technical support is good. I work on several CA products, I generally find that they have a very good response time. And if they can't answer your question they always have levels above them that they can send the tickets off to.
What other advice do I have?
I would definitely get a demo and look at this product and compare it to what they're running. All of these vendors have conversion processes, so I'm sure they'd have to do the other stuff that I don't do, make the dollars work. If it works I'd do it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Software Programmer at a financial services firm with 10,001+ employees
Video Review
It's been stable for years and technical support has been responsive.
Pros and Cons
- "OPS/MVS is doing things more efficiently than a person would do; they may make mistakes; finger checks here."
- "I think, for me, I’d like to see more of its web base."
What is most valuable?
Automation is very important to any data center; just the ability to optimize things, run more efficiently. OPS/MVS does that tremendously.
How has it helped my organization?
I think from our standpoint, from automation, automation is central. We've reduced people from making mistakes. We've actually improved performance because now, OPS/MVS is doing things more efficiently than a person would do; they may make mistakes; finger checks here. OPS/MVS will do it automatically, and that's been working well.
What needs improvement?
I think, for me, I’d like to see more of its web base. The ISPF dialogue needs a little bit more features. However, the web base will be even more important for me.
For how long have I used the solution?
We're a beta site for CA. I've been with the company 30 years, so I probably have been using it for about 19, probably about 15 years.
What do I think about the stability of the solution?
I've been utilizing it for, again, 15 years. I'm happy with what we've seen with CA OPS/MVS.
What do I think about the scalability of the solution?
Interestingly, since we're a beta site, we had the old automation platform. Then, when they merged OPS/MVS to automate, they really improved things with the merge. And then they started building up on it, so it's been scalable for the past umpteen years now.
How is customer service and technical support?
I get along very well with support. Thankfully, we have a good relationship over the years; just building a relationship with them. They've been responsive to every question that we had. I'm happy about that.
How was the initial setup?
Initial setup and upgrades are pretty much straightforward. Now that we've had it for so long, pretty much, we're just adding on at this point. They're pretty much stable, as far as the initial setup and also upgrades.
Which other solutions did I evaluate?
We've been asked plenty of times about other vendors, but for us, we've had it so many years. We don't see anything out there that actually meets up to what OPS/MVS is doing for us, so we're comfortable with it.
When selecting a vendor, we look for a vendor that's stable; that’s one of the criteria. A vendor that's been around for a little while that has the future, vision. As far as OPS/MVS is concerned, they have that. They've been working on solutions, different solutions for OPS/MVS, promoting it to the customers, and even getting feedback. That's very important for me, as well: feedback from the customers; having the ability to communicate and say, "Okay. I like that idea. Let's implement that in the next release." So, that's been good.
What other advice do I have?
With any company nowadays, senior people are being shipped out, basically retiring. New people are coming in and, in the mainframe industry, a lot of the newcomers do not know the mainframe. So, having that automation platform in place and having it learn throughout the years, we had to do something.
We started off as a beta site for CA, so we learned throughout the years that it's worked value for us and even reduced head count, so that was a good thing.
I'm happy with what we've seen with CA OPS/MVS.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Programmer 3 at Shelter insurance
Has given us the ability to track problems and create service tickets to resolve them.
Pros and Cons
- "When selecting a vendor, the most important thing is the ability to meet our needs, and CA does a very good job of that."
- "I've seen a mobile app that allows you to get the system status from your phone. That's a really nice feature that I’d like to see."
What is most valuable?
I can use this solution to automate message traffic on the console.
How has it helped my organization?
With this tool, there is now less operator intervention and more of an automated, streamlined process. It's given us the ability to track problems and create service tickets to resolve them.
What needs improvement?
I've seen a mobile app that allows you to get the system status from your phone. That's a really nice feature that I’d like to see.
What do I think about the stability of the solution?
The stability is great. It's very solid.
What do I think about the scalability of the solution?
The scalability is working very well for us so far.
How is customer service and technical support?
I have used technical support and they are great. They work the problem until we have a solution. So far, it's worked very well for us.
What other advice do I have?
When selecting a vendor, the most important thing is the ability to meet our needs. CA does a very good job of that. It's a very solid product. This tool is very good as far as doing what we need it to do.
I would recommend others to look at it and compare it to other products on the market. I think they'll find that OPS/MVS is a leader in the automation industry.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Senior Systems Administrator 2 at a transportation company with 10,001+ employees
It is capable of solving problems across different platforms and different software products.
Pros and Cons
- "Compared to the products on the market, it is hands down the best one."
- "We're missing the boat. We don't have a graphical display and we need something beyond just pretty PC pictures for the other departments."
What is most valuable?
The most valuable features of this solution are its ease of use and capability to solve problems across different platforms and different software products.
How has it helped my organization?
This product has helped our organization since we are now be able to automate things; things don't break as much. There are not so many human interactions so as to make mistakes.
What needs improvement?
We're missing the boat. We don't have a graphical display and we need something beyond just pretty PC pictures for the other departments. As a manager, I would love to have a dashboard that shows the problem and that the automation is taking care of it. The systems management and the computer operators would love to have a pretty graphic to display everything when it went down and to resolve the issue.
The graphical interfaces need to improved. It's good for a technician. However, when I have to go and talk to my management or a director or somebody about it, it is very hard to explain. It would be so much better if there was just a picture or a dashboard showing the problems of what is breaking or what is wrong, perhaps a type of roadmap during the initial load.
What do I think about the stability of the solution?
The product is very stable.
What do I think about the scalability of the solution?
It is extremely scalable.
How is customer service and technical support?
I have used the technical support. It is very good.
How was the initial setup?
I was involved in the setup process not at this shop but at a different shop in the past. The process was complex.
What other advice do I have?
You should install version 12.3 as it makes it a lot easier to set it up.
Stability is a major criteria for selecting a vendor. Ease of working with a vendor is also an important factor.
Compared to the products on the market, it is hands down the best one.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Systems Analyst / Programmer at a manufacturing company with 1,001-5,000 employees
It provides flexible, reliable and customizable active monitoring.
Pros and Cons
- "The benefits are the ability to do monitoring on your mainframe systems exactly the way you want to do it."
- "The only issue we have is when we try to integrate with common services."
What is most valuable?
- The ability to create your own automation
- Flexibility
- The reliability of constant, active monitoring
How has it helped my organization?
The benefits are the ability to do monitoring on your mainframe systems exactly the way you want to do it. It provides a lot of flexibility. That really improves the way our organization functions.
What needs improvement?
The only issue we have is when we try to integrate with common services. That's why it doesn't get a perfect rating. The OPS/MVS product itself is really good.
We have asked CA for things, including the ability to test multi-line WTOs. This is on their backlog. We have several of those that we would like to monitor and we can’t test our code before it goes in and actually runs.
What do I think about the stability of the solution?
This solution is very stable. We haven't had any issues with stability in a very long time.
What do I think about the scalability of the solution?
So far, we haven't run into scalability issues. We can use the solution when scaling up or down.
How are customer service and technical support?
I have used technical support and they are very good. They're very responsive to any issues we run into and even respond if we just have questions.
Which solution did I use previously and why did I switch?
We didn't switch from a previous solution. In 1988 when we started, this solution was one of about three tools that were available. We evaluated all of them and this one was the best. It was the most flexible and the one that would work best in our environment.
How was the initial setup?
Our initial setup was probably a little complex, but that was a long time ago in 1988. The new releases are reasonably good and do not require a lot of effort on our part. It's a pretty stable process.
Which other solutions did I evaluate?
At the time, IBM and Tivoli (a separate company at the time) were the two other options we considered. We chose CA because of the flexibility and the way the product worked. CA was easier to interface with and they knew our systems.
When selecting a vendor, the stability of the vendor, as well as the stability of the product, is very important to us. We want to make sure that the vendor will be around to support us. We also want the flexibility of the product to make sure that it will handle our unique situations.
What other advice do I have?
I would advise others to go with OPS/MVS. We still occasionally review what's in the market to make sure that it's still the best product for us and we have never been disappointed by it.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
IT System Software - Technical Consultant at a insurance company with 10,001+ employees
Initial setup was pretty straightforward. Documentation is good.
Pros and Cons
- "I would say yes, definitely use it."
- "The mainframe TSO side still displays green screens."
What is most valuable?
We like the flexibility that enables us to keep up with all the other products that are coming up and available.
How has it helped my organization?
It's very active at keeping our start tasks on the mainframe up and running for our business solutions.
What needs improvement?
I'm in a sprint review with the next version, so I've seen some of the things that they're coming out with. It's going to very nice. I like the things they're coming up with.
The mainframe TSO side still displays green screens. Today, people are more into web and things like that. I would like to see that type of interface available for them.
What do I think about the stability of the solution?
It's very stable. We have very little errors with it. It is easy to configure.
What do I think about the scalability of the solution?
Scalability is good. I'd say it's up there in the upper range, 9/10 or 10/10 for scalability.
How are customer service and technical support?
Technical support is very good. They are very knowledgeable and very quick in getting your answers, what you need.
Which solution did I use previously and why did I switch?
We've been using the solution for quite a long time; 15 years or more.
How was the initial setup?
Initial setup was pretty straightforward. It's very easy to install. The documentation they give you and also the product, the way they had it set up to install, make it easy.
What other advice do I have?
I would say yes, definitely use it. The ease of using it and the training is useful. It's very good.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free OPS/MVS Automation Intelligence Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2026
Popular Comparisons
Gigamon Deep Observability Pipeline
BMC TrueSight
IDERA SQL Diagnostic Manager for SQL Server
BMC Helix Operations Management with AIOps
IBM Tivoli NetCool OMNIbus
IBM OMEGAMON
SYSVIEW Performance Intelligence
IBM Tivoli NetCool Impact
IBM Tivoli Business Service Manager
CA Automation Point
Tone Mainframe Management
CA Mainframe Resource Intelligence
Buyer's Guide
Download our free OPS/MVS Automation Intelligence Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is the difference between IT event correlation and aggregation?
- When evaluating Event Monitoring, what aspect do you think is the most important to look for?
- What questions should companies ask vendors when researching event monitoring solutions?
- What insider threat detection tool do you recommend to a company with a modest budget?
- Have you successfully migrated from a best-of-breed enterprise management/monitoring & automation/orchestration platform to the ServiceNow framework?
- Why is Event Monitoring important for companies?










