The most important criteria when selecting a vendor are depth of support, intelligence on the industries that we are in, and similarities of different organizations so we can leverage their data points to make sure that we have a streamlined approach on support going forward. I would look at the vendor's internal teams to see if there people capable of supporting it, and what it will take to ensure that there is sustainability around it. And last but not least, what is the roadmap of the product compared to the roadmap of your company? Strategically, they should be in lock step.
