Oracle CX Sales Reviews

We have worked to customize the Oracle CX Sales application according to the job nature. We went through the CRBs, many discussions, and PRDs. We went through the CRBs in order to customize the application according to our internal process, which is related to many factors, such as inventory, stock, and delivery, as well as to correlate the customer life cycle for the online interactions. 

One of the modules associated with Oracle CX Sales is Eloqua, which is mainly responsible to manage online activities. You can build an online campaign through Eloqua so you can track any paid campaigns and manage the leads that come from these campaigns. To calculate the year-end ROI for the online campaigns across all the social media, such as Facebook, Twitter, Instagram, and our own websites can be correlated to the Eloqua module.

The main purpose of Oracle CX Sales is to calculate the ROI, you know very well, that paying investments, or repaying investments in the time being during the worldwide economical situation has been tough. The market is difficult and you have to utilize your expenses very well. If you have a clear understanding of what is the best ROI per campaign, you are going to invest in the right place and avoid spending with zero or low ROI.

the Oracle CX Sales Eloqua module is very useful.

We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being.

Oracle CX Sales could add more features in the future.

I have been using Oracle CX sales for approximately one year.

The stability of Oracle CX Sales could improve.

The scalability of Oracle CX Sales is very good for the time being. However, we're expecting more from the integration of other modules. We are going to establish the after-sales module, approximately 30 days from now, and we should integrate it with our database and with the sales database. In order to receive the move from the sales transaction to the after-sales transaction, they should be all created under the customer account. There will be ups and downs at the beginning, but then it'll be very stable later.

The initial setup of Oracle CX Sales is very complex.

We needed a lot of time, it took us approximately a year and a half to write only the documentation, it's a cross-functional department work. To find out this document is very tough, to finalize and make sure that all parties are all aligned, have the same targets, and objectives.

It is important to understand what all the customers like, as well the customer interaction. This will help convert the customer from a lead to an opportunity. For existing customers, knowing how to convince them with after-sale solutions, and after-sale the programs. Creating loyalty programs that will lead to benefits for your customer's database is very important. 

My advice to others is they have to be very well prepared for what they need. They have to have an objective for what they should achieve, at least within the next five years, in terms of the setup. In terms of application capabilities, they should be there, it all should be planned. If you don't plan your application or your targets at the beginning of what you need for your company strategy in terms of customer relationship management there could be some difficulties. You have to convert it all to application requirements and the investment in the time to write a detailed document and approved it across all the business units that have customer interactions.

This is required and is very important to have all business units engaged in this, with their insights, and to give their approval by the end of this document. This will allow easier conversion to technical requirements and to implement it in different phases. It's not mandatory to make it all in one time, you can divide it into four or three phases. Customers might find it best to start with one module and then integrate it with another module as they go, they do not need to build it up all in a month.

I rate Oracle CX Sales an eight out of ten.

We primarily use the solution for e-business and business requirements from the customer go to test, deploy, and customize. It's flexible. They give you more capabilities as a functional consultant who uses this customization. So you get it all. If there is some past customization we wanted from the past consultant, we could get the developer to deploy it, also. We come with the final product and present it to the customer with forecasting and for training or any gap analysis necessary. The client would then finalize what they required. 

It covers sales very well. It covers 90% of the customer's needs. 

They offer SMS and they already are now integrating social media with, it with marketing. It offers good WhatsApp and SMS integration.

It's pretty straightforward to set up.

The solution is stable and reliable. 

The solution can scale, however, it is an area that is improving and needs improving. 

You can get disconnected if you do not have a strong, reliable internet connection. 

We'd like more enhancements related to the account portfolio, something called the account plan. More integrations would be ideal. They need to include non-revenue items in the sales goals in the quarterly plans. 

It's very difficult to find a consultant already scalable enough for all these languages. Even though we have a lot of technical guys, technical and very clever technical guys or consultants all over the world, we don't have someone who has all these languages at the same time for Oracle.

I've been using the solution for the last six years. 

The solution is stable, depending on your connection. Even for e-business, you must have an intranet network speed to ensure your access to the server. If you don't have an internet connection, it's not that good. You will continuously get disconnected from the server.

In terms of scalability, it already covers a lot now in the different three areas of CX or CRM, marketing and sales and service. In marketing and sales, it already covers more than e-business. That said, the service is still improving.

Technical support is standard. It's the same support you can expect from Oracle e-business. It's fine in general. 

However, when they say there are enhancements or future updates, it means that it will be in the very near future. They have about four release updates each year. Depending on when the enhancement is requested, it will happen quickly, however, if the enhancement comes far away from the release date, you have to wait for the release date to arrive before you can receive any enhancement.  

The initial setup is easy. It's 80% straightforward with maybe 20% complexity involved in certain areas. 

It takes less time to set up than e-business. If e-business takes four months, this may take two and a half or something around there.

I don't handle the licensing and can't speak to the costs. 

While we're using version 21, we're moving towards version 22. 

I'd rate the solution five out of ten. We do find the amount of languages a distraction. 

I mainly use CX Sales to create sales opportunities and keep track of my pipeline.

CX Sales is very intuitive - you just have to click a few buttons, and you see everything. It's also very good at creating opportunities.

Quote creation could be improved.

CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes.

CX Sales is scalable.

There's a learning curve with CX Sales - it requires a good month of playing around with the CRMs to be fairly proficient.

If you're primarily focused on forecasting and creating opportunities, I recommend giving CX Sales a shot. I'd give CX Sales a rating of seven out of ten.

Oracle CX Sales can be used for customer orders and the entire customer journey.

The solution integrates well.

The interface of Oracle CX Sales could be more user-friendly.

I have been using Oracle CX Sales for a few years.

The solution is stable.

Oracle CX Sales is scalable.

The technical support is good.

The installation is easy.

The price is reasonable.

I would recommend this solution to others.

I rate Oracle CX Sales an eight out of ten.

• Analytics & Forecasting
• Offline Mobile Capability
• Customer Data Management
• Social Collaboration
• Sales Dashboards
• Outlook Integration
• Application Composer

My client needed a solution that would enable their business to grow at the rate they required, mainly around the sales cycle. Their business involves quoting and estimating effort, with regular change to scope and ultimately cost, sometimes on a daily basis throughout the sales cycle. Previously, their sales process was resource and time intensive. We've implemented Oracle Sales Cloud there and now they are using the application composers and groovy scripting within the tool’s capability to deliver an inbuilt quoting metric, which allows their sales team to alter estimates, update sales cycles, delivery costs, and monitor margin through a system.

The data import process has grown a little since earlier releases. In the past, when data import would fail, it would rarely provide any indication of where the problem exists. In the recent releases (8 and above), this process has improved but not much. Overtime, I believe this process will continue to mature.

Multiple BU Setup feature is missing, and Leads and Opportunities Forms should be versatile as per the various Sales Processes.

I've used it for Four years.

No issues encountered.

No issues encountered.

No issues encountered.

9/10

9/10

Initial setup is very easy and clearly demonstrated in Oracle Sales Cloud users guide/document, which includes following setups;

A. Provisioned Setups:

- Manage Enterprise HCM Information

- Manage Legal Address

- Manage Legislative Data Group

- Manage Legal Entity

- Manage Legal Entity HCM Information

- Manage Business Unit

- Manage Admin User

- Manage Admin Profile Values

B. Initial Setups:

- Accounting Calendar

- Currencies

- Geographies

- Sales Catalog

- Customer Center

- Sales Dashboards

I work for a vendor and I'm the Project Manager.

The price is lower when compared to other cloud products.

My client evaluated MS Dynamics CRM and Salesforce Sales Cloud. We chose Oracle because of the price, integration with other ERPs, e.g. EBS, JDE etc, and BI reporting.

Take the time to look at your business processes, goals, and the key drivers you want the business benefits are that you want to achieve. Then work with an implementation partner who can help you map these processes and make the best suggestions for your business. Involve the key people to ensure you have business buy-in and backing.

As well as the final system itself legacy data is of course equally as important to consider as is thinking about key integration points to ensure all the information required is present and available. From a methodology point of view, it’s very important to go through a sanctioned project approach starting from requirements definition and design, moving into build and test, and the running through into train and deploy. Even though this is cloud-based software, it is still important to get the basics right in order to ensure implementation success.

The activities/opportunities and search functions are valuable features.

It's enabled better cooperation between our employees. The best practice business processes of PROMATIS helped us to implement an integrated process orientiented system.

It would be good if it could have better performance.

I've used it for about one year.

No issues encountered.

The performance is bad.

No issues encountered.

We switched from Oracle CRM On Demand to stay ahead of the technological development and to profit from an improved usability.

It's an OK setup.

We did it in-house.

We expect to get an ROI after two years.

No other options were evaluated.

Implementation procedure should consider business process needs.

• It was fairly simple to use
• Self-explanatory to fill in fields

Simplicity is key, and that's improved our organization.

Remember it is customer specific, so you can add necessary fields that might otherwise be missing.

A lot of fields seem redundant or you have to re-enter information that you previously entered elsewhere.

I've used it for two years.

No issues encountered.

No issues encountered.

No issues encountered.

The company is Oracle based, so this was the direction to go in.

It was done in-house. I was not a part of the set up, only testing once it was in place.