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reviewer2173284 - PeerSpot reviewer
Information Security Analyst at a tech vendor with 10,001+ employees
Vendor
May 7, 2023
Helps with audit and compliance, but it should be easier to gather evidence
Pros and Cons
  • "I typically get involved with it when it comes to audit and compliance and having to gather evidence of those firewalls, routers, and rule sets. The evidence that I typically need is there."
  • "I don't deal with it from a day-to-day perspective, but I can say that the evidence that I typically need is there, but sometimes, it's a task to actually get it and pull it out. They can make it easier to gather that evidence."

How has it helped my organization?

Solutions like firewalls and routers improve any company. If you don't have them, then I wouldn't be doing business with you. 

Palo Alto has embedded machine learning in the core of the firewall to provide inline, real-time attack prevention. That's big. We're embedding that type of security and information into every part of our corporate network as well as our products.

It has helped to reduce downtime in our organization. The savings are probably in single digits.

What is most valuable?

I typically get involved with it when it comes to audit and compliance and having to gather evidence of those firewalls, routers, and rule sets. The evidence that I typically need is there.

We got a lot of integrations into it, but I don't know if it integrates with all.

What needs improvement?

I don't deal with it from a day-to-day perspective, but I can say that the evidence that I typically need is there, but sometimes, it's a task to actually get it and pull it out. They can make it easier to gather that evidence. From our NetOps team's perspective also, they can make it easier to manage and constantly update those rule sets.

For how long have I used the solution?

I don't know for how long exactly we have been using this solution, but I've been aware that we've had them probably since about 2016 or 2017.

Buyer's Guide
Palo Alto Networks NG Firewalls
September 2026
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,351 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's very stable. They are highly ranked within their space.

What do I think about the scalability of the solution?

It's a good product for securing all types of workplaces. It's specifically good for data centers, which are all brick-and-mortar houses. Small businesses must also have it because they don't have the ability to have everything in a cloud or virtualized firewalls and other things like that.

How are customer service and support?

I haven't dealt with their support team.

How was the initial setup?

I was not involved in its initial deployment.

What was our ROI?

I am able to gather some of the evidence and things that I need. Our NetOps team uses it heavily, and they love it.

What's my experience with pricing, setup cost, and licensing?

I would assume that it's still within mid-range given its company structure and everything else. My guess is it's still okay.

What other advice do I have?

To someone at another company who says, “We are just looking for the cheapest and fastest firewall,” I would say that you just lost the customer because I'm not going to do business with somebody who is going for the cheapest. I'm always looking for a vendor or customer that has more input and cares about the security of their systems.

The value received from attending an RSA Conference includes prizes and other things, but on a personal level, I love the tech talks, knowing about a lot of industry changes, and different product solutions being showcased.

RSAC definitely has an impact on our organization’s cybersecurity purchases made throughout the year. One of my main roles is vendor due diligence, so I come to RSA quite often, and I have conversations with many different sales engineers who can explain the security of their products because that's what I focus on during our onboarding process. 

Overall, I would rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1122564 - PeerSpot reviewer
IT Network Engineer at a energy/utilities company with 201-500 employees
Real User
May 7, 2023
Supports Single Pass Architecture, stops any attack on the line, and saves time
Pros and Cons
  • "I like all the threat alerts and WildFire. I also like scanning because everything that comes into our network via customers is scanned. We're an electric company, so every one of the bills is scanned and emailed in and out of our network."
  • "I like the reports, but I wish the reporting was a little better. When I set up the automatic reports to come in, they're pretty basic. I would like them to be a little more advanced at the ACC monitoring and things like that. I still enjoy all the daily alerts that I get and all the daily PDFs and reports, but I just feel that it could expand upon the visualization of the reports."

What is our primary use case?

We use it for our edge firewalls and our east-west and north-south traffic for our firewalls. We have also deployed each firewall to every site for our Layer 3 connections back to our data center.

How has it helped my organization?

Since we've integrated it into our east-west traffic and north-south traffic, I feel that it has reduced the number of viruses or other things in our endpoints. I wish to expand it more all the way to our endpoint computers so that we have end-to-end firewall security through Palo Alto.

It provides a unified platform that natively integrates all security capabilities. This is very important to me because I'm in IT infrastructure. I take care of the entire operations network and everything that flows north and south, east and west, and inside and out of our data center. It's very important that we have Palo Alto to protect us.

It embeds machine learning in the core of the firewall to provide inline, real-time attack prevention. When any packet comes through the network, everything is like a first pass. It goes through every single part of our network, and we don't have a delay in alerts or network security. It stops any attack on the line.

What is most valuable?

I like all the threat alerts and WildFire. I also like scanning because everything that comes into our network via customers is scanned. We're an electric company, so every one of the bills is scanned and emailed in and out of our network. 

What needs improvement?

I like the reports, but I wish the reporting was a little better. When I set up the automatic reports to come in, they're pretty basic. I would like them to be a little more advanced at the ACC monitoring and things like that. I still enjoy all the daily alerts that I get and all the daily PDFs and reports, but I just feel that it could expand upon the visualization of the reports.

For how long have I used the solution?

I've been using this solution for seven years.

What do I think about the stability of the solution?

The stability is great. They're not going anywhere. They're the industry leader.

What do I think about the scalability of the solution?

It doesn't matter whether you are small or large, Palo Alto will fit your needs.

How are customer service and support?

I'm in Pacific Standard Time. During the day, I have great support, and after 5:30, I don't have great support. During my business hours, I would rate their support as a ten out of ten. I love Palo Alto's support. However, at night, when the sun changes and I go to a different area, it's not always the best at level 1. If the incident was like having a system down, the support would be better, but after hours or 5:30, I have a harder time.

Which solution did I use previously and why did I switch?

We were using Cisco ASA. We switched because of its ease to use and the GUI. There is also Single Pass Architecture, which is related to the way a packet flows through our network. It doesn't have to go through one area into another area. It's all at one, and it just separates. It gives me the best visibility of our network and firewalls.

What was our ROI?

It has decreased the time of technicians in researching the vulnerabilities. We also do web filtering, so that helps. Web filtering has changed things because we used to use Websense, and it's night and day.

What's my experience with pricing, setup cost, and licensing?

It's very expensive. However, we usually use all of the subscriptions and threat alerts on any firewall that uses the internet. For each edge security endpoint, we use all subscriptions. Otherwise, we just utilize the threat alert, the antivirus, WildFire, etc.

What other advice do I have?

Palo Alto is the best firewall company. Whether you're a small company or a large company, it will fit your needs.

By attending this RSA Conference, I was hoping to find new security solutions. However, I seem to like my existing Palo Alto security solutions. In terms of the impact of the RSA Conference on our organization’s cybersecurity purchases, it depends on what we're looking for at the time of attending an RSA Conference. Right now, we're looking for something that I didn't really see here. We're looking for security, but this means we need a security operations center (SOC), whereas we're small. We just don't have that type of network. This is almost too much. However, that's why we have Palo Alto Networks.

I would rate it a nine out of ten. It's not perfect, but it's pretty good. Palo Alto is the best firewall security network that I could possibly purchase.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Palo Alto Networks NG Firewalls
September 2026
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,351 professionals have used our research since 2012.
reviewer2173272 - PeerSpot reviewer
Software Engineer at a tech vendor with 501-1,000 employees
Real User
May 4, 2023
Provides a unified platform that natively integrates all security capabilities
Pros and Cons
  • "Their Prisma log collection is pretty great. Our product collects the logs, and it definitely makes the configuration of log collection easier."
  • "Everything has been great. More machine learning would be something great to see, but I don't know if it's a priority for Palo Alto."

What is our primary use case?

We're partners. Essentially, we take all the Palo Alto firewall policy information and all the device information, and we put it on a single pane of glass for them.

How has it helped my organization?

It provides a unified platform that natively integrates all security capabilities. This communication between security devices or security platforms is pretty important.

It helps to reduce downtime in our organization, but I don't have the metrics.

What is most valuable?

Their Prisma log collection is pretty great. Our product collects the logs, and it definitely makes the configuration of log collection easier.

What needs improvement?

Everything has been great. More machine learning would be something great to see, but I don't know if it's a priority for Palo Alto.

For how long have I used the solution?

We're partners with Palo Alto. We've been partnering with them for about ten years for their firewalls.

What do I think about the stability of the solution?

It's pretty stable.

What do I think about the scalability of the solution?

It's pretty scalable. Palo Alto does a great job across the board from small businesses to large enterprise solutions.

How are customer service and support?

I have not had direct communication with their support.

Which solution did I use previously and why did I switch?

We've worked with different firewall solutions such as Check Point, Cisco, ACI, and Fortinet, but Palo Alto is definitely among the ones that I like to work with.

What was our ROI?

Overall, it provides a wide range of features for securing an environment.

What's my experience with pricing, setup cost, and licensing?

You get what you pay for.

What other advice do I have?

The RSA Conference is great. You get to see a wide range of products all in one place. In terms of security, this is the place to be. It has been a great experience.

I believe attending the RSA Conference has an impact on our organization’s cybersecurity purchases made throughout the year afterward. It gives us a good forecast as to where the industry is going and what's to come so that we can be better prepared to partner with all different vendors.

To a colleague at another company who says, “We are just looking for the cheapest and fastest firewall,” I would say that Palo Alto is definitely not the cheapest. It's one of those things where you prefer quality.

Overall, I'd rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Head of Engineering at a tech services company with 11-50 employees
Real User
May 3, 2023
Has a user-friendly dashboard and a more complete IPS
Pros and Cons
  • "Palo Alto Networks NG Firewalls' IPS is more complete and is very good. This is a user-friendly solution that is easy to install, and it provides the best protection."
  • "Palo Alto needs to improve their training. They do not invest in their partners. I have been a partner for seven years, and it is very expensive for me to certify my engineers."

What is our primary use case?

We have clients in the government and supermarkets, for example, who use this firewall for integration with EDR, NDR, CN, and IPS.

What is most valuable?

Palo Alto Networks NG Firewalls' IPS is more complete and is very good. This is a user-friendly solution that is easy to install, and it provides the best protection.

It's very important that Palo Alto Networks NG Firewalls embed machine learning in the core of the firewall to provide inline, real-time attack prevention because all components are moving laterally these days. We need tools that follow the zero-trust model.

These firewalls have helped reduce downtime in our organization as well.

What needs improvement?

Palo Alto needs to improve their training. They do not invest in their partners. I have been a partner for seven years, and it is very expensive for me to certify my engineers.

For how long have I used the solution?

I've been working with these firewalls for almost seven years.

What do I think about the stability of the solution?

The firewalls are very stable.

What do I think about the scalability of the solution?

Palo Alto's scalability is not as good as that of Check Point. With Check Point, I can integrate the firewall with other products.

How are customer service and support?

We do not have technical support in Brazil, so I would rate it a two out of ten. However, Palo Alto's technical support in the US is good, and I would give them a rating of eight out of ten. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with Check Point, but it's very difficult to configure. Palo Alto is much easier to configure, and the dashboard is very user-friendly as well.

How was the initial setup?

Because I have worked with Palo Alto for seven years, the initial setup is very easy for me. However, new engineers may find the configuration difficult.

What's my experience with pricing, setup cost, and licensing?

Palo Alto Networks NG Firewalls are very expensive compared to other firewalls such as Fortinet. As a result, Palo Alto is losing some of its market share. 

What other advice do I have?

I would rate Palo Alto Networks NG Firewalls an eight out of ten because it's a good product.

I like attending RSA conferences because it gives me the opportunity to see what competitors are doing and what is new on the market.

Attending RSAC does have an impact on our cyber security purchases, but I would like to see manufacturers offer more training, certifications, labs, and demos at RSAC. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2173221 - PeerSpot reviewer
Program Manager, Cybersecurity at a wholesaler/distributor with 1,001-5,000 employees
Real User
May 3, 2023
Provides good security and visibility, and integrates well with our SIEM
Pros and Cons
  • "The most valuable feature is advanced URL filtering. Its prevention capabilities and DNS security are also valuable. It pinpoints any suspicious activities and also prevents the users from doing certain things."
  • "Palo Alto should improve their support. It's sometimes difficult to get the right technician or engineer to fix the problem as soon as possible."

What is our primary use case?

We use Palo Alto as our perimeter firewall. We also use the GlobalProtect VPN solution.

How has it helped my organization?

It gives visibility into different threats. There is a wide range of threats that can be identified.

We collect logs from Palo Alto into our Rapid7 SIEM solution. It's pretty well integrated. This integration is important because we don't necessarily want a solution from the same vendor. I know Palo Alto has Cortex for collection. Being open to other vendors in order to ingest the data or logs is a great thing.

Palo Alto has embedded machine learning in the core of the firewall to provide inline, real-time attack prevention, which is important because AI is the future. All cybersecurity companies are going to start using it. It's definitely a good thing. We just need to make sure that there's still the human component because AI can still fail.

Palo Alto has a wide range of different appliances or virtual machines. It can be installed anywhere from a small branch to a data center. It helps to secure small businesses to large enterprises.

What is most valuable?

The most valuable feature is advanced URL filtering. Its prevention capabilities and DNS security are also valuable. It pinpoints any suspicious activities and also prevents the users from doing certain things. For example, DNS security prevents users from reaching certain websites, so it's really interesting.

What needs improvement?

Palo Alto should improve their support. It's sometimes difficult to get the right technician or engineer to fix the problem as soon as possible.

For how long have I used the solution?

We have been using Palo Alto for at least five years. 

What do I think about the stability of the solution?

They're pretty robust. They also have Unit 42, which is their threat intelligence team. They make you feel safer because they can identify the threats and then implement protection from those into their firewall.

What do I think about the scalability of the solution?

Scalability is pretty good on the virtual side. Because the virtual environment licensing model is based on credit, if you don't wanna use UI protection tomorrow, you can get rid of it and use those credits for another product or another license.

How are customer service and support?

Because of the pandemic, there's a lot of turnover and the quality of the support technicians is not great. I hope they will improve. I would rate their support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I didn't use any other solution previously.

How was the initial setup?

It was straightforward. They have great documentation. We use Palo Alto in the Azure environment, and their Azure documentation is one of the best documentation I've ever seen. It's very detailed. It can be confusing sometimes because there's a lot of information, but it's definitely good. They're good at documenting, and their knowledge base is really interesting for troubleshooting. There's a lot of useful information.

What about the implementation team?

We deployed it ourselves. We didn't use any company to deploy it.

What was our ROI?

It's hard to tell. It's preventing attacks, but I don't have any specific case where I can say whether a particular attack would not have been blocked by another vendor.

What's my experience with pricing, setup cost, and licensing?

It can be quite expensive, but there's a good incentive for the three-year contracts. The part that is especially confusing is for the virtual environment. The credits or the licensing system can be very confusing.

Which other solutions did I evaluate?

We didn't evaluate any other options.

What other advice do I have?

As a result of my experience with Palo Alto NGFW, to a colleague at another company who says, “We are just looking for the cheapest and fastest firewall,” I would say that the cheapest and fastest means there is a potential risk of breach. Even though Palo Alto is quite expensive, it definitely makes you feel secure. The configuration of the appliances or virtual machines is pretty straightforward, so you don't need to be highly trained in order to be the administrator of the platform.

It's important to attend an RSA Conference even if you're already a customer. That's because you might not be necessarily aware of the new products, so going to an RSA Conference can help you identify new solutions that may be valuable for your company. 

Attending an RSA Conference will have an impact on our organization’s cybersecurity purchases made throughout the year afterward. There are a lot of different vendors that I've found, and I will probably get in touch soon.

Overall, I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2171685 - PeerSpot reviewer
M&B at a computer software company with 11-50 employees
Real User
May 1, 2023
Good protection, easy to install, and reliable
Pros and Cons
  • "The most valuable feature of the solution is the network protection."
  • "The support could be improved. Palo Alto does not have a support team located in Bangladesh, and their support team operates from another location. Therefore, when we raise a ticket, it takes some time for them to respond, which can be problematic for us."

What is our primary use case?

I am a customer of Palo Alto Networks. If any issue arises, I raise a ticket with Palo Alto.

How has it helped my organization?

We are currently using Palo Alto in our national data center, which is a large Tier Three data center. As all communication is now going through APIs, it would be beneficial to improve Palo Alto by adding an API scanner in the future.

What is most valuable?

The most valuable feature of the solution is the network protection.

We decided to use Palo Alto because they are the leader in the market.

Palo Alto does provide a unified platform that natively integrates all security capabilities.

These days, DDoS attacks are becoming more frequent, especially in external data centers. Therefore, we need to enhance the DDoS attack block list and update patches in our national data center.

What needs improvement?

The API scanner could be improved.

The support could be improved. 

Palo Alto does not have a support team located in Bangladesh, and their support team operates from another location. Therefore, when we raise a ticket, it takes some time for them to respond, which can be problematic for us.

For how long have I used the solution?

I have been working with Palo Alto Networks NG Firewalls for seven years.

What do I think about the stability of the solution?

Since we have definitely used Palo Alto Networks NG Firewalls, it's not possible to compare them with any other product.

The stability of Palo Alto Networks NG Firewalls is good.

What do I think about the scalability of the solution?

The current solution is satisfactory, but we require more scalability from Palo Alto.

How are customer service and support?

Technical support is good.

I would rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we did not use another solution.

How was the initial setup?

The initial setup was straightforward, as we prioritize quality over price for our federal work. Our main concern is protection, as we need to safeguard national assets.

What about the implementation team?

I am the consultant.

What was our ROI?

We have observed a positive return on investment because if a DDoS attack were to occur, it would result in a loss of business and other adverse effects.

By using Palo Alto to protect our data, we can prevent such attacks and ensure that our business runs smoothly.

What's my experience with pricing, setup cost, and licensing?

We always aim to reduce the pricing, as it is currently a bit high and needs to be lowered.

Before my organization purchases any product, they must obtain my permission and also conduct an evaluation.

Which other solutions did I evaluate?

From the very beginning, we have been using Palo Alto Networks NG Firewalls, I cannot make a comparison with other firewall solutions.

What other advice do I have?

Palo Alto is the market leader in firewall technology, and we also use their firewall. However, we have been experiencing DDoS attacks and are using Palo Alto to protect against them. 

In some cases, we may need to increase the DDoS block list and update patches through Palo Alto.

As someone who works in the national data center, we always strive to use the very best, not the cheapest.

I would rate Palo Alto Networks NG Firewalls a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2171667 - PeerSpot reviewer
Security Engineer at a non-tech company with 10,001+ employees
Real User
May 1, 2023
Effectively protects environment from threats, but the technical support is lacking
Pros and Cons
  • "In general, I appreciate the regular firewall function of Palo Alto Networks NG Firewalls."
  • "There is room for improvement in the area of customer service."

What is our primary use case?

We use Palo Alto Networks NG Firewalls with Prisma and cloud environments.

How has it helped my organization?

As a firewall, it effectively protects our environment from threats.

What is most valuable?

In general, I appreciate the regular firewall function of the Palo Alto Networks NG Firewall.

Overall, it is a good networking device product.

From my perspective, having machine learning integrated into the core of the Palo Alto NG Firewalls is very important for enabling real-time attack prevention.

As far as I know, the use of Palo Alto Networks NG Firewalls has resulted in reduced downtime, but I am not directly involved with that department.

What needs improvement?

One main issue I've encountered is customer service. Occasionally, when I open a request, it gets closed automatically, without any explanation, leaving me unsure of what happened to it. However, overall, the product itself works well. As for Prisma Cloud, it could benefit from some additional functionality, but the main issue is the lack of communication regarding closed requests.

There is room for improvement in the area of customer service.

For how long have I used the solution?

I have had experience working with Palo Alto Networks NG Firewalls for three or more years.

What do I think about the stability of the solution?

The stability of Palo Alto Networks NG Firewalls is good.

How are customer service and support?

Technical support is lacking. I would rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, we worked with Cisco Secure Firewall.

We switched to Palo Alto Networks NG Firewalls because it was a good deal for the company.

How was the initial setup?

I was not involved in the deployment.

Which other solutions did I evaluate?

Another team was responsible for running the proof of concept.

What other advice do I have?

I don't have any knowledge or experience regarding the unified platform and native integration of all security capabilities provided by Palo Alto Networks NG Firewalls.

Based on my experience, evaluating the security solution for all workplaces from the smallest office to the largest data centers cannot be assessed by a single path. However, in general, the solution is performing its intended job well.

I would rate Palo Alto Networks NG Firewalls an eight out of ten.

Attending the RSA conference provided me with an enormous amount of knowledge on various topics such as new technologies, and threats in different environments, including cloud and on-premises. Which impacts my purchase throughout the year afterward.

One of our objectives is to search for new solutions, whether to replace current ones with more modern options or to explore new sandboxes, technologies, and vulnerabilities.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2171622 - PeerSpot reviewer
Information Security Specialist at a government with 501-1,000 employees
Real User
May 1, 2023
Easy to configure, reliable, with an appealing syntax
Pros and Cons
  • "The most important part of this solution is its reliability, as it just works without any fancy features."
  • "Enhancements could potentially be made to the firmware to improve its inspectability."

What is our primary use case?

We primarily use Palo Alto Networks NG Firewalls as Foundry Network devices, but we also use them to filter internal network traffic.

How has it helped my organization?

I don't believe there is a significant difference. It is similar to any Google firewall product in that it works as long as they are reliable.

What is most valuable?

The most important part of this solution is its reliability, as it just works without any fancy features. Users are mainly concerned about their ability to function consistently and dependably.

I believe that companies could potentially gain an advantage by leveraging their engineers' familiarity with certain interfaces. Typically, the familiarity factor plays a significant role in product selection, and if they have experience using certain interfaces, they are more likely to opt for those products.

In terms of the interface, I don't feel there is any distinction between this vendor and others. I believe that familiarity with the products itself is an important consideration.

What needs improvement?

With the use cases that I am familiar with, I don't believe that additional features would be of any benefit. 

Adding more features generally causes more issues. I would prefer they focus on improving reliability rather than adding new features.

My preference would be to exclude machine learning since it must be capable of explanation. This is really important to us, and the performance must also be highly predictable. If it is implemented, at the very least, the option to disable it completely must be available.

In my view, machine learning is often a bothersome addition that can potentially compromise security by allowing unauthorized traffic to pass through undetected. 

From my experience, this tends to occur in networks where all the traffic is clearly defined.

Enhancements could potentially be made to the firmware to improve its inspectability.

For how long have I used the solution?

In my current job, I have been using Palo Alto Networks NG Firewalls for three years.

What do I think about the stability of the solution?

In my experience, Palo Alto Networks NG Firewalls have been a stable solution.

What do I think about the scalability of the solution?

It has been as scalable as you would expect.

I have experience working on both small office networks as well as larger ones spanning multiple locations, typically around three to five locations.

I have worked with a range from small office setups with around fifty devices to larger ones with a scale of maybe a thousand, two thousand, or even five thousand devices.

Which solution did I use previously and why did I switch?

I have experience with quite a lot of other vendors.

In my opinion, I find the configuration of this product more appealing than that of Cisco, but ultimately, it comes down to the preference of the organization's administrators. In terms of features, I don't see a significant difference between them; they all seem pretty standard to me.

I find their syntax more appealing, especially for the command line.

How was the initial setup?

 I am rarely involved in the deployment.

Which other solutions did I evaluate?

When assessing firewalls for securing data centers consistently and across all workspaces or places, Palo Alto Networks NG Firewalls are suitable products. 

From my experience, they have demonstrated excellent performance.

While it may not necessarily decrease downtime, it also doesn't cause any increase in downtime.

What other advice do I have?

Attending events like RSA has proven to be quite beneficial for me in terms of meeting new people and discovering interesting products. These events generated new contacts and partnerships for my organization.

I believe that we will likely evaluate and purchase at least one of the products in the near future.

It's a decent product, I would rate Palo Alto Networks NG Firewalls an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1881372 - PeerSpot reviewer
Professional Services Consultant at a tech services company with 201-500 employees
Consultant
Jun 26, 2022
Everything is available in a single, easy-to-use platform
Pros and Cons
  • "Palo Alto Networks NG Firewalls have a Single Pass Parallel Processing (SP3) Architecture, which has a different kind of code doing the work. It increases the packet processing rate. Whereas, without the SP3 Architecture, you are waiting for each job to complete, even if you have 100 jobs assigned."
  • "Palo Alto NGFW provides a unified platform that natively integrates all security capabilities which is really important from the end customer point of view."
  • "When there was change from IPv4 to IPv6, some of the firewalls still didn't support IPv6. In North America, we have seen most customers are using IPv6, as they are getting the IPv6 IPs from their ISPs. Sometimes, when they go through the firewall, it denies the traffic."
  • "When there was change from IPv4 to IPv6, some of the firewalls still didn't support IPv6."

What is our primary use case?

We use it to see and detect malware. It is also used for antivirus, anti-spyware, anti-malware, vulnerability, and Wildfire analysis. We support different kinds of authentication as well: Kerberos, LDAP, TACACS, and SAML. All in all, it is a security device that you can have anywhere on your network, as per the design considerations.

It is deployed in two different ways, either on-premises or on the cloud, which may require a different hypervisor. 

How has it helped my organization?

Nowadays, because of the pandemic, everyone is working from home or users are not sitting in the office to work. So, security has become a challenge. For that, we provide GlobalProtect, which is a VPN solution. This will connect to your organization's network, and then you can access anything that is required. This is the most widely used tool that we provide, and it is used worldwide. During the pandemic, it was a massive success for us.

Palo Alto NGFW provides a unified platform that natively integrates all security capabilities which is really important from the end customer point of view. If I have to set up an organization, I will go ahead and buy different devices or platforms. However, if I go ahead and buy Next-Generation Firewalls and put them on the edge of the network where I connect with ISPs, my Next-Generation Firewalls will take care of the security parameters. I don't need to worry about it that much anymore.

What is most valuable?

Its security profiles are a valuable feature. 

All the logs can be stored in a single place.

Panorama lets all the devices be managed centrally in a single place. This provides the best view for admins into any particular firewall, which decreases those admins' tasks because they can view everything in a single place. 

The machine learning tracks how many packets per second are coming into the firewall.

Any request coming in will go into the DNS sinkhole first, not to the user. We protect our users that way.

Within this one platform, you are getting everything that you want. This single device can provide you with antivirus, anti-spyware, volumetric protection, URL filtering where decryption is required, and file blocking with Wildfire analysis.

Palo Alto Networks NG Firewalls have a Single Pass Parallel Processing (SP3) Architecture, which has a different kind of code doing the work. It increases the packet processing rate. Whereas, without the SP3 Architecture, you are waiting for each job to complete, even if you have 100 jobs assigned.

What needs improvement?

There is always scope for improvement on any particular device in any particular organization. For example, when there was change from IPv4 to IPv6, some of the firewalls still didn't support IPv6. In North America, we have seen most customers are using IPv6, as they are getting the IPv6 IPs from their ISPs. Sometimes, when they go through the firewall, it denies the traffic.

For how long have I used the solution?

It has been almost three years.

What do I think about the stability of the solution?

From a stability point of view, the firewall is very stable because the PAN-OS version doesn't change very often. If a new PAN-OS version is out in the market, our engineering team checks it multiple times.

The network performance is never compromised.

What do I think about the scalability of the solution?

It is scalable. We have small and big clients.

For small clients, there is the PA-220 device, which is very small but still very productive and secure. 

How are customer service and support?

I have worked with one of the TACs, where there are almost 500 TAC engineers present. They have different rules for case priority when a customer opens something. If a customer is paying more to get support, then we have a dedicated engineer assigned to that particular customer. This is much easier for the customer, as they are getting one of the best engineers out there to troubleshoot their network. They never compromise on that.

Sometimes, due to some issues, tickets don't get assigned. Or, they assign the tickets manually if something goes wrong, which is a very odd case. Customers don't understand that. So, we always apologize to customers, and say, "How can we help you out?"

Support is 10 out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We ask the end customer, whosoever has the legacy network in their organization, if they don't need all their extra devices in order to cut down on costs. We then do an IPSec tunnel on the cloud as a gateway. From there, they can route the traffic to the Internet or wherever they would like.

Palo Alto is a unified device with a very streamlined voice. I have worked on Cisco routers and ASA as well, where you have to do a lot of stuff through the CLI and Linux shell scripting. With Palo Alto, those things are streamlined and engineering takes care of everything.

How was the initial setup?

The initial setup is pretty straightforward. It is very user-friendly. Everyone in an organization can learn the platform quickly. When we give training to our new candidates, they learn it very quickly. So, it is a streamlined device.

There is an interface type called V-Wire. You just connect it to your network. It will not disturb anything. You don't need to provide IPs. It doesn't need a separate Mac address. It just connects to a particular interface as a bump in the wire. It inspects your traffic, giving you an overall idea of what applications your organization is using and what user is doing what. If needed, you can deploy it in your network later on. This makes it very easy for our customer to deploy the product in their network before they buy it.

When it comes to installing a new PAN-OS version, it doesn't require you to go to Linux and write tons of commands in order to download and activate the latest PAN-OS version. You just have to download it, click the download tab, click the install tab, and then you are done. Therefore, it is hassle-free and super easy like Windows.

What about the implementation team?

We have a very large team for deployment.

What was our ROI?

If you buy Palo Alto Next-Generation Firewalls, everything is in a single platform. You don't need to go and buy the Wildfire analysis to track zero-day attacks and lots of other things. Therefore, cost is cut down by 50% to 60% if you go for Palo Alto Next-Generation Firewalls.

What's my experience with pricing, setup cost, and licensing?

If someone doesn't have a security platform in their network, then the following licenses will be required: antivirus, anti-spyware, vulnerability, and Wildfire analysis. There are also licenses for GlobalProtect and support.

Which other solutions did I evaluate?

Overall, Palo Alto Networks NG Firewalls is a market leader.

With other devices, you need a controller and console to manage them. That is not the case with Palo Alto Networks NG Firewalls, where most of the work is done through the GUI. If you want to deep dive, then you go to the CLI. 

Cisco ASAs give some information on the Nexus Firewall, but they are not streamlined. Whereas, Palo Alto Networks NG Firewalls is a streamlined device and easy to use.

What other advice do I have?

If someone is in a routing and switching domain and wants to come up to a security domain, they should choose Palo Alto Network NG Firewalls.

We are happy to assist customers whenever support is missing. Over a period of time, we see customers raise tickets because they are looking for a particular feature that is not available on the platform. We don't say to our customers, "We don't support this." Instead, we take it as an opportunity, giving that information to our engineering team.

I would rate the solution as nine out of 10. I am leaving room for improvement.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Hamada Elewa - PeerSpot reviewer
System Engineer - Security Presales at Raya Integration
Real User
Top 5
Feb 22, 2022
App-ID, invented by Palo Alto, knows an application, who's communicating with it, and how it is used inside a network
Pros and Cons
  • "The most valuable features are the power of the threat prevention and the WildFire service. Its strength comes from the huge number of sensors all over the world. The firewalls have a rich library of signatures."
  • "When you apply App-ID and User-ID and Content-ID, you will protect your environment more than with any other firewall."
  • "If you enable SSL you will face a problem. The throughput of the firewall will be degraded. SSL is a big issue on all firewalls. All products suffer from issues with SSL, but Palo Alto firewalls suffer more from it."

What is our primary use case?

We use Palo Alto Networks NG Firewalls as internet firewalls, LAN or WAN firewalls, as well as data center firewalls.

How has it helped my organization?

When you apply App-ID and User-ID and Content-ID, you will protect your environment more than with any other firewall. That's because Palo Alto is a leader in App-ID. They invented it. It knows the application and who's communicating with it, and how it is used inside a network. If you use Palo Alto as your internet firewall, for example, when your employee accesses the internet, you will determine which applications he's communicating with, including which ports and the behavior of the user. That helps protect your environment.

The Palo Alto NG Firewalls unified platform has helped to eliminate security holes in our customers' environments. When you have multiple firewalls from Palo Alto to protect more than one segment, such as the LAN, WAN, internet, and data center segments, you can manage all of these from a single point with Palo Alto Panorama. It makes it easy to configure and monitor all of these segments.

What is most valuable?

The most valuable features are the power of the threat prevention and the WildFire service. Its strength comes from the huge number of sensors all over the world. The firewalls have a rich library of signatures.

Also, the new generation of Palo Alto firewalls includes machine learning embedded in the hardware itself and that is effective in the new era of attacks. Nowadays, we don't know the behavior of the attacks, so we need a product to learn along with us: How an attack will affect us and how the attack will enter a corporate environment. That's why the machine learning aspect is important.

They also provide a unified platform that natively integrates all security capabilities. You can configure or change anything in the firewall itself from the management console, and there is a separate console for managing all the firewalls you have, called Panorama. It's a very good central manager. I like Panorama. It is the most powerful and capable central manager of firewalls. It gives you very rich information about your environment, and what is moving inside it. It helps you to configure it easily.

It's also important that the NSS Labs test report from July 2019 about Palo Alto's NG Firewalls showed that 100 percent of the evasions were blocked. NSS Labs is the most accurate public report that all my customers want to see. All my customers ask about NSS Labs and where Palo Alto is positioned in their reports. To position Palo Alto, I will show my customer the NSS Lab report. It's the most important report.

In addition, in the last two series, Palo Alto separated the engines. That means you will not face any issue with the performance or the firewalls. There is an engine for performance, an engine for the IPS, and another engine for other features. There isn't only a single engine responsible for all these features.

What needs improvement?

The IoT could be better. IoT environments will be part of IT and measuring these zones will make your IT environment more resistant to attacks. You need a powerful firewall to secure the IoT segment, the same way that Palo Alto Firewalls do for the IT segment.

Also, if you enable SSL you will face a problem. The throughput of the firewall will be degraded. SSL is a big issue on all firewalls. All products suffer from issues with SSL, but Palo Alto firewalls suffer more from it.

For how long have I used the solution?

I have been using Palo Alto Networks NG Firewalls for at least four years, but for my company it has been almost 10 years.

I have worked with many Palo Alto models, including the PA-3000 Series, the new PA-3020 Series, and the new-generation PA-3400. I have worked with the PA-800 Series and the 5K as well.

Our company provides services for the whole cycle, from design and sizing to ordering and implementation. We provide all professional services. And we support systems after implementation.

What do I think about the stability of the solution?

It's a very stable firewall.

What do I think about the scalability of the solution?

If you choose a model, from PA-3000 or PA-400, or the PA-5000 Series, you should size it correctly from the beginning, and you must consider expansion, otherwise you could face a big problem, as it's not scalable. But, if you have a big company, and you've chosen it as a data center firewall, you can choose a modular version, so that it is easily scalable.

How are customer service and support?

There are two types of support. If you choose partner support, you will face a big problem because it will take more time to reach Palo Alto. But if you choose direct support from the vendor, they will support you very well.

How would you rate customer service and support?

Positive

How was the initial setup?

It's very simple to deploy Palo Alto NG Firewalls into our clients' environments. One of my professional service team engineers was able to do an implementation on his own after shadowing just one implementation. He didn't take any courses or do any formal training. He was just a shadow on a single implementation. After that, he did an implementation. It's a very easy firewall.

The time it takes to deploy this firewall depends on the environment. If it's a complicated environment, a big corporate environment, the number of policies and rules and segments will be the determining factor. But it won't take that long. If you enable App-ID, you will need more time. App-ID is one of the most powerful tools inside NG Firewalls from Palo Alto, but it needs professional engineers to implement it. After that, you will have a very good security tool.

What was our ROI?

Our customers certainly see ROI from Palo Alto firewalls. For example, if a bank doesn't have Palo Alto firewalls, or any technology from Palo Alto, they will face many attacks, which would be resolved by Palo Alto. These attacks could compromise some of their customers and result in taking their money. What will the bank do then? The ROI comes from protecting customers.

What's my experience with pricing, setup cost, and licensing?

Palo Alto is one of the most expensive firewalls in the world. Everyone knows that. But you need at least one layer from Palo Alto to protect your environment because it is the strongest company in the security field.

The licensing model for container security is complicated for me and for my customers.

Which other solutions did I evaluate?

I deal with Fortinet Fortigate firewalls, Forcepoint firewalls, and Cisco firewalls every day. We sell and implement them, like Palo Alto.

Palo Alto now has the IoT license on the firewall. They can protect you from DNS attacks. The WildFire license is a very rich license, and other vendors don't have that. And if your firewall is an internet edge firewall, Palo Alto GlobalProtect will give you a host compliance check without adding anything else. Also App-ID and Content-ID are very good and very mature, unlike with other vendors.

I have also used Palo Alto NGFW’s DNS Security for two of my customers. It's a good addition to the firewall, but it's not perfect. Palo Alto is not specialized in DNS attacks. There are a lot of companies that specialize in DNS attacks. They are more mature than Palo Alto in this area. Palo Alto is not like Akamai or Infoblox or EfficientIP, as those companies are specialized in DNS, DNS servers, and DNS attacks. Palo Alto is not only a DNS company.

What other advice do I have?

Someone who says, "We are just looking for the cheapest and fastest firewall?" can get a free firewall, but they will not be protected. They will not be updated against the latest attacks all over the world.

There are tools on the Palo Alto portal that can be used to enhance the configuration of your Palo Alto product and they are free.

Overall, I love Palo Alto.

Disclosure: My company has a business relationship with this vendor other than being a customer. Diamond Partner
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
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Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.