We use a very basic model with a small installation to secure a small office segment with 50 users.
Regulatory Specialist at a healthcare company with 501-1,000 employees
A user-friendly next-generation firewall with good support and useful security features.
Pros and Cons
- "Operationally, it is easier, and the manageability and their security features are good."
- "When it comes to their support, we have to select every single component that we want to include in a particular bundle. That is a very tedious process. T"
What is our primary use case?
What is most valuable?
Operationally, it is easier, and the manageability and their security features are good. Vendor support is also good.
What needs improvement?
When it comes to their support, we have to select every single component that we want to include in a particular bundle. That is a very tedious process. The vendor will help us identify the product and the features, but it could be better. The price could also be better.
For how long have I used the solution?
We have been using Palo Alto Networks NG Firewalls for about four years.
Buyer's Guide
Palo Alto Networks NG Firewalls
May 2025

Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
How are customer service and support?
Vendor support is good.
What's my experience with pricing, setup cost, and licensing?
Compared to other solutions, it's very expensive to set up and maintain.
What other advice do I have?
I would tell potential users that Palo Alto is the best, even compared to Cisco or any other competitor.
On a scale from one to ten, I would give Palo Alto Networks NG Firewalls a nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Lead Consultant at a tech services company with 1-10 employees
Good security, integrates well with third-party services, includes DLP, and the support is good
Pros and Cons
- "They are regularly releasing new versions that include more integration with third-party services."
- "Having a better pricing model would make this product more competitive, and more affordable for our customers."
What is our primary use case?
We are a solution provider and one of the Palo Alto products that we implement for our clients is the Next-Generation Firewall. It is used to protect your workflows in cloud environments, be it Azure, AWS, or Google. It can also protect your applications' databases that are on-premises.
What is most valuable?
This firewall will scan the network for vulnerabilities and malware.
It can prevent unauthorized access to the network.
This solution has a DLP function.
They are regularly releasing new versions that include more integration with third-party services. Examples of services that have already been integrated are Splunk and two-factor authentication.
What needs improvement?
Having a better pricing model would make this product more competitive, and more affordable for our customers.
For how long have I used the solution?
We have been dealing with next-generation firewalls from Palo Alto for more than five years.
What do I think about the stability of the solution?
So far, this solution has been stable.
What do I think about the scalability of the solution?
The product is scalable and it can be integrated with third-party solutions.
We have many clients who are using this firewall.
How are customer service and technical support?
The technical support from Palo Alto is good.
Which solution did I use previously and why did I switch?
In terms of firewalls, we use Palo Alto, Cisco, and Fortinet FortiGate.
How was the initial setup?
The next-generation firewall can be installed either on-premises or in a cloud-based deployment.
What's my experience with pricing, setup cost, and licensing?
The NG firewall is an expensive solution.
What other advice do I have?
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Palo Alto Networks NG Firewalls
May 2025

Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Sales Engineer at a wholesaler/distributor with 51-200 employees
Good configuration capabilities, easy scaling abilities, and good functionality
Pros and Cons
- "Good functionality and features."
- "Could also use better customer support."
What is our primary use case?
I use the solution for firewalls.
What is most valuable?
I find the configuration the most valuable.
What needs improvement?
The support in our country can be slow sometimes. It's a slow website. It could also use better customer support.
For how long have I used the solution?
I have been using this solution for 1.5 years.
What do I think about the stability of the solution?
The solution's stability is normal.
What do I think about the scalability of the solution?
My impression of the scalability is that it is easy.
How are customer service and technical support?
I contacted technical support a lot of times. Most of the time, they were pretty good, but sometimes technical support couldn't resolve the issue, and they don't know what to do.
How was the initial setup?
The setup of the firewalls has medium difficulty. On one configuration it was easy, and on another one it was hard. Sometimes it's normal to configure sometimes it's more complex. You only need one person, maybe two, for deployment at a company.
What about the implementation team?
I did the implementation myself.
What's my experience with pricing, setup cost, and licensing?
At our company, we sell the solution for another vendor, and they sell to another vendor. So our pricing is more expensive than other vendors.
Which other solutions did I evaluate?
I didn't look at any other vendors.
What other advice do I have?
The functionality is good and so are the features. In terms of implementing the solution, I wish it was better. I would rate the solution 8 out of 10, mostly due to the technical issues I've experienced.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
IT Technician / Support
I like GlobalProtect, the URL filtering and the threat prevention, but the boot time should be improved on
What is our primary use case?
Finding a solution for easy management, where the company is protected in a matter where an unwanted software is blocked.
How has it helped my organization?
Functional and very futureproof but a bit hard to manage, and the worst thing is that it takes almost 20 mins to boot up, and to commit a config takes half that time.
What is most valuable?
- GlobalProtect
- URL filtering
- Threat prevention.
These features are great, but they have drawbacks and could be a bit better, flexible, and easy to manage since it takes the admin time to get them right.
What needs improvement?
- Boot time
- Easy UI for the non-network specialists
- Commit time
- Virtualization
- Credit to Palo Alto knowledgebase.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees
Very flexible, integrates well with apps and other security tools; robust
Pros and Cons
- "Flexible and integrates well with apps and other security tools."
- "Interface could be improved visually and simplified."
What is our primary use case?
I deploy this solution for our clients. Firewalls can be used when you want to achieve SD-WAN connectivity. In a client's VPN or site-to-site VPN, it can be used to secure networks locally. If you have an extender or server room, you can secure your IT infrastructure for your servers. The solution can be installed on edge to protect your internal network. If you have services running on AWS or Google Cloud, or Alibaba Cloud, it can be deployed there. Some clients have a hybrid kind of infrastructure. I'm a service delivery engineer and network security lead and we are customers of Palo Alto.
What is most valuable?
It's a flexible solution and integrates well with apps and other security tools like SIEM, web applications. They can share their data orchestration. It's robust and fast in terms of architecture and data processing, there aren't any bottlenecks.
What needs improvement?
The interface could be improved visually and simplified. It sometimes feels like some of the features are hidden and not easy to find.
What do I think about the stability of the solution?
This is a very stable solution.
How are customer service and technical support?
In terms of technical support, I've noticed that as long as you have an enterprise license the support is good.
How was the initial setup?
For a beginner, the initial setup might be somewhat complex because the interface is a bit different, so there's a learning curve. It's not that steep, and once you get it, it's okay. In terms of other solutions, the Palo Alto deployment takes longer than Fortinet, for example, because of the intricacy of the user interface. In a medium size organization, deployment can take three to four days.
What other advice do I have?
I would recommend this solution. The uptake is mostly with medium and large enterprise, it's strong there. For small to medium size businesses, the preference is usually Fortinet or Sophos. It's really about what suits the client.
I would rate this solution an eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Cyber Security Specialist at a tech services company with 10,001+ employees
An easy setup with good malware protection and excellent technical support
Pros and Cons
- "The application control portion of the solution is its most valuable aspect."
- "The price of the solution is very high."
What is our primary use case?
We primarily use the solution as security - as a next-generation firewall.
What is most valuable?
The application control portion of the solution is its most valuable aspect.
The malware protection on offer is excellent.
The initial setup is very easy.
We found the scalability to be quite good.
The stability is excellent.
Technical support is great.
The interface is very user-friendly.
What needs improvement?
Either the application or the vendor needs to provide a more updated list of internet applications.
The price of the solution is very high.
For how long have I used the solution?
We've been dealing with the solution for about three or so years at this point. It's been a while now.
What do I think about the stability of the solution?
The solution has been extremely stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable.
What do I think about the scalability of the solution?
We tend to work with enterprise-level organizations.
The scalability is quite good. If a company needs to scale, it can do so with ease.
How are customer service and technical support?
We found the technical support to be quite good. They are helpful, knowledgeable, and responsive. We have no complaints. We are very satisfied with the service they provide to us.
Which solution did I use previously and why did I switch?
We also work with Fortinet.
I'd likely recommend Palo Alto over Fortinet as I find Palo Alto to be more user-friendly. The performance is also very good.
How was the initial setup?
We found the initial setup to be very simple and straightforward. It was not overly complex or difficult. A company shouldn't have any trouble implementing the solution.
The deployment is also very quick. It only takes about ten to 15 minutes or so.
What's my experience with pricing, setup cost, and licensing?
The cost, overall, is pretty expensive.
What other advice do I have?
We are a Palo Alto partner. We are a systems integrator.
I'd recommend the solution. If a company has the budget, I would suggest the product to them. If a customer has a more limited budget, however, I would highly recommend Fortinet as an option.
I'd rate the solution at an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Cloud Security Engineer at a tech services company with 1,001-5,000 employees
A very reliable, scalable, and solid product with very good support
Pros and Cons
- "URL filtering and WildFire features are most valuable. It is very user-friendly. It is a very solid product, and it definitely works."
- "In the cloud, the HA could be a lot better. Its price could also be better. It is very expensive."
What is our primary use case?
We've put it in hospitals and very large private and government businesses. We have its latest version.
What is most valuable?
URL filtering and WildFire features are most valuable. It is very user-friendly.
It is a very solid product, and it definitely works.
What needs improvement?
In the cloud, the HA could be a lot better.
Its price could also be better. It is very expensive.
For how long have I used the solution?
I have been using this solution for about seven years.
What do I think about the stability of the solution?
It is very reliable.
What do I think about the scalability of the solution?
Its scalability is very good. We have hundreds of customers.
How are customer service and technical support?
Their support is very good.
How was the initial setup?
It was pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
It is very expensive. You pay for a year.
What other advice do I have?
I would rate Palo Alto Networks NG Firewalls a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CTO at a tech services company with 11-50 employees
Overall a good product
Pros and Cons
- "Comments have some delay, but overall, it's a good product."
- "We need better affiliations for profiling the user."
What is our primary use case?
I'm using many solutions. I'm working as a CTO for a big company here. I work with Palo Alto and Cisco.
How has it helped my organization?
I have to support many vendors. We are a system integrator.
What is most valuable?
Most features in Palo Alto are okay, but we have had some issues like publicity not working. Comments have some delay, but overall, it's a good product.
What needs improvement?
Palo Alto NG firewalls can be improved in support of finance and banking. We need better affiliations for profiling the user.
The product has some delay in the maintenance. They have to find some solution to make updates quicker.
For how long have I used the solution?
I've been working with firewalls for 20 years. For next-generation firewalls, it's about four or five years.
What other advice do I have?
I would rate this product 8.5/10. It's very good.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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