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reviewer1528854 - PeerSpot reviewer
Technology Engineer at a computer software company with 51-200 employees
Real User
Stable, very reliable, and easy to use
Pros and Cons
  • "I have found it to be reliable and very easy to use. I haven't really encountered many problems with it because its documentation is clear and readily available on their website."
  • "Based on the features that I have seen so far, I do not see any room for improvement, but they can improve their CLI documentation. I haven't really seen much when it comes to CLI documentation."

What is our primary use case?

I am currently testing Palo Alto and preparing for an exam.

How has it helped my organization?

The Global Protect Feature has allowed our organization to support our remote workforce. 

What is most valuable?

I have found it to be reliable and very easy to use. I haven't really encountered many problems with it because its documentation is clear and readily available on their website.

What needs improvement?

They need to provide documentation for CLI, as most of the commands, we get from Community Forums.

Buyer's Guide
Palo Alto Networks NG Firewalls
September 2025
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

For how long have I used the solution?

I have been doing research on Palo Alto for the past nine months.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Highly scalable as the HA deployment allows you to pair up to eight devices at once. 

How are customer service and support?

I haven't had a chance to contact them.

Which solution did I use previously and why did I switch?

Palo Alto is my first solution.

How was the initial setup?

Initial setup is easy and subsequent changes have been easy to implement as well. 

What about the implementation team?

In-house expertise. 

Which other solutions did I evaluate?

What other advice do I have?

I would say go for it because it seems to be stable and very reliable. I've spoken to some specialists who vouch for Palo Alto. They say they've been using it in their environment, and it hasn't let them down so far.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1515033 - PeerSpot reviewer
Network Engineer & Security Specialist at a tech services company with 51-200 employees
Real User
A user-friendly solution with useful application control, IPS, and sandboxing features
Pros and Cons
  • "Application control, IPS, and sandboxing towards the cloud are the most valuable features. It is a very user-friendly product with a very easy-to-use interface."
  • "Its stability can be better. Their technical response from the support side can also be better."

What is our primary use case?

It protects from any unwanted traffic or any kind of attack toward your LAN. It just minimizes the risk. It does not completely eradicate the risk.

We have the latest version of this solution.

What is most valuable?

Application control, IPS, and sandboxing towards the cloud are the most valuable features. It is a very user-friendly product with a very easy-to-use interface.

What needs improvement?

Its stability can be better. Their technical response from the support side can also be better.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the stability of the solution?

It is stable, but its stability can be better.

What do I think about the scalability of the solution?

If you got the product for 100 users and the company has grown to 500 people, this product will not be scalable. You will need another hardware that has more resources.

How are customer service and technical support?

Their technical support is very good, but their technical response can be better. You might face some difficulties due to COVID, but they have been very good most of the time. It also depends on the region from where you are calling.

How was the initial setup?

It is very much straightforward. It is a friendly product, but one should have basic knowledge of networking and security.

The deployment duration and the number of people required vary based on the requirements. A security product doesn't work in a way where you just install it, and it starts functioning. You need to keep improvising and updating it. It is an ongoing process for all security products.

What's my experience with pricing, setup cost, and licensing?

You pay based on the kind of license you require, but comparatively, it is not very expensive.

What other advice do I have?

I would recommend this solution to others. If you have internet, you should definitely have a firewall in your network. When you're exposed to the internet, you're exposed to risks. You definitely need a next-generation firewall in corporate networks.

I would rate Palo Alto Networks NG Firewalls an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Palo Alto Networks NG Firewalls
September 2025
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
reviewer1516101 - PeerSpot reviewer
Cloud Security Engineer at a tech services company with 1,001-5,000 employees
Real User
A very reliable, scalable, and solid product with very good support
Pros and Cons
  • "URL filtering and WildFire features are most valuable. It is very user-friendly. It is a very solid product, and it definitely works."
  • "In the cloud, the HA could be a lot better. Its price could also be better. It is very expensive."

What is our primary use case?

We've put it in hospitals and very large private and government businesses. We have its latest version.

What is most valuable?

URL filtering and WildFire features are most valuable. It is very user-friendly. 

It is a very solid product, and it definitely works.

What needs improvement?

In the cloud, the HA could be a lot better. 

Its price could also be better. It is very expensive.

For how long have I used the solution?

I have been using this solution for about seven years.

What do I think about the stability of the solution?

It is very reliable.

What do I think about the scalability of the solution?

Its scalability is very good. We have hundreds of customers.

How are customer service and technical support?

Their support is very good.

How was the initial setup?

It was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. You pay for a year.

What other advice do I have?

I would rate Palo Alto Networks NG Firewalls a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1527636 - PeerSpot reviewer
Technical Manager El Salvador at a tech services company with 51-200 employees
Real User
A feature-rich solution that works very well and has excellent stability
Pros and Cons
  • "Overall, it is a good solution. It is stable. We use URL filtering, which is useful for blocking undesired URLs."
  • "Currently, they don't have email protection. They can maybe add it in the future. Currently, if you want to do so, you need to go with another solution."

What is our primary use case?

We use it for perimeter security.

What is most valuable?

Overall, it is a good solution. It is stable. We use URL filtering, which is useful for blocking undesired URLs.

What needs improvement?

Currently, they don't have email protection. They can maybe add it in the future. Currently, if you want to do so, you need to go with another solution.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

Its stability is perfect. It has excellent stability.

What do I think about the scalability of the solution?

With this kind of solution, you need to be careful in terms of planning because once you have the appliance, it is very difficult to scale too much. You need to carefully select the right appliances because if you need to run more services and traffic beyond the ones you have selected, you would have to replace the appliance. You would have to upgrade it. We currently have 100 users in our organization who use this solution.

How are customer service and technical support?

We never had the need to open a support case. It never happened that something that was supposed to work was not working. If required, we can find the answers in the product documentation.

How was the initial setup?

If you have the right experience, it is okay. It is not very easy, but if you know how to manage it and configure it, it is okay. It takes maybe 5 to 10 hours or a day.

What other advice do I have?

I would advise others to go for it. They will not get disappointed. It is complex at the beginning because it has a lot of features, but this is something that you overcome with training. With training and experience, you can manage it.

I would rate Palo Alto Networks NG Firewall a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1522938 - PeerSpot reviewer
Network Security Engineer at a tech services company with 51-200 employees
Real User
The best firewall with easy configuration, excellent support, and good security and protection features
Pros and Cons
  • "IoT security is most valuable in the current version. Content IDs, DDoS protection, zone protection, and DLP are the most prominent features in Palo Alto Networks NG Firewall. It is easier to configure than other solutions."
  • "People sometimes find it more expensive as compared to other solutions. There are also fewer training opportunities for Palo Alto than Cisco and other vendors."

What is our primary use case?

We shifted an existing network from Cisco to Palo Alto. It was like a branch to head office network.

We have done public and private cloud deployments as well as on-prem deployments. We are using versions 8, 9, and 10.

What is most valuable?

IoT security is most valuable in the current version. Content IDs, DDoS protection, zone protection, and DLP are the most prominent features in Palo Alto Networks NG Firewall. It is easier to configure than other solutions.

What needs improvement?

People sometimes find it more expensive as compared to other solutions. There are also fewer training opportunities for Palo Alto than Cisco and other vendors.

For how long have I used the solution?

I have been using this solution for the last four or five years.

What do I think about the stability of the solution?

It is working fine.

What do I think about the scalability of the solution?

Its scalability has been fine for our use cases. It is good for large-scale environments, and there are no problems.

How are customer service and technical support?

Their technical support is excellent. 

How was the initial setup?

It is very straightforward. They also have a very good script, so it runs very smoothly.

What's my experience with pricing, setup cost, and licensing?

It is expensive as compared to other brands.

What other advice do I have?

If we are comparing firewalls, this is the best firewall. I would rate Palo Alto Networks NG Firewall a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Information Technology Project Manager at JSC "Penkiu kontinentu komunikaciju centras"
Real User
Configuration is very simple
Pros and Cons
  • "The configuration is very simple."
  • "PA-220 Next-Generation Firewall would be perfect if it has spam filtering."

What is our primary use case?

We have several use cases for this solution. They include anti-virus, user identification, two-factor authentication for VPN, and application filtering.

What is most valuable?

The configuration is very simple. 

What needs improvement?

An additional feature that should be included in the next release is spam filtering. 

For how long have I used the solution?

I've been using PA-220 Next-Generation Firewall for over a year. 

What do I think about the stability of the solution?

PA-220 Next-Generation Firewall is a stable solution. 

How are customer service and technical support?

We only contacted technical support when we were trying to make a sales configuration for the environment here. We had some integration questions for technical support. Of course, we got the answers we needed. The Palo Alto tech support got back to us quickly. 

What's my experience with pricing, setup cost, and licensing?

The price for Palo Alto solutions is very high. It should be a bit lower. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1509057 - PeerSpot reviewer
Chief of IT security department at a financial services firm with 1,001-5,000 employees
Real User
The DPI ability to understand web applications and build access rules on web application categories are great features
Pros and Cons
  • "We have found the DPI ability to understand web applications and build access rules on web application categories first to be a great feature."
  • "They could improve their support and pricing and maybe integration. It's a little more expensive that Check Point but the quality is better. Integration with firewall endpoints could be better. Palo Alto does have very good malware or antivirus protection. I think they could improve on that front."

What is our primary use case?

We use these firewalls on-premise. We use them as a central gateway for internet security. We also use them for organizing access to the internet from organizations, and security access rules.

What is most valuable?

We have found the DPI ability to understand web applications and build access rules on web application categories first to be a great feature. The firewalls have good integration and good log journals' integration with Qradar. This is how the system produces user logs, how they build, how they structure the logs is stable to integrate with SIEM. For example, Check Point is not so good in this category.

What needs improvement?

They could improve their support and pricing and maybe integration. It's a little more expensive than Check Point but the quality is better. Integration with firewall endpoints could be better. Palo Alto does have very good malware or antivirus protection. I think they could improve on that front.

For how long have I used the solution?

We have been using the Palo Alto Networks Next-Generation Firewalls for about 12 months. We are using the latest version.

What do I think about the stability of the solution?

We have found Palo Alto Networks Next-Generation Firewalls to be a very stable solution and very convenient solution.

What do I think about the scalability of the solution?

We don't have any problems with the performance. It works very good. We have not had any problems. If we compare with Check Point, Check Point is not really good in stability, not for monitoring. That is why we didn't choose Check Point to move to Palo Alto.

How are customer service and technical support?

We are satisfied with Palo Alto's support. We don't need to contact them frequently but when we do it is a good experience.

Which solution did I use previously and why did I switch?

If we compare with Check Point, Check Point is not really good in stability, not for monitoring. That is why we didn't choose Check Point to move to Palo Alto. Compared with Check Point, it's excellent. It's very good. It's even better than Cisco also. So for this kind of usage scenario, it's very good. We don't use it as a regular firewall or perimeter firewall. We use it only as an internet gateway. But for an internet gateway, it's very good.

How was the initial setup?

It was a very straightforward install and we were able to perform it from the Palo Alto books available. It only took one or two days for the installation. No problem with SIEM integrations or with the security policies. It's just worked as expected.

What about the implementation team?

We performed the installation in house from the Palo Alto books available. 

What other advice do I have?

I would give Palo Alto Networks Next-Generation Firewalls a rating of nine on a scale of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1049148 - PeerSpot reviewer
Regulatory Specialist at a healthcare company with 501-1,000 employees
Real User
A user-friendly next-generation firewall with good support and useful security features.
Pros and Cons
  • "Operationally, it is easier, and the manageability and their security features are good."
  • "When it comes to their support, we have to select every single component that we want to include in a particular bundle. That is a very tedious process. T"

What is our primary use case?

We use a very basic model with a small installation to secure a small office segment with 50 users.

What is most valuable?

Operationally, it is easier, and the manageability and their security features are good. Vendor support is also good.

What needs improvement?

When it comes to their support, we have to select every single component that we want to include in a particular bundle. That is a very tedious process. The vendor will help us identify the product and the features, but it could be better. The price could also be better.

For how long have I used the solution?

We have been using Palo Alto Networks NG Firewalls for about four years.

How are customer service and technical support?

Vendor support is good.

What's my experience with pricing, setup cost, and licensing?

Compared to other solutions, it's very expensive to set up and maintain.

What other advice do I have?

I would tell potential users that Palo Alto is the best, even compared to Cisco or any other competitor. 

On a scale from one to ten, I would give Palo Alto Networks NG Firewalls a nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
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Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros sharing their opinions.