The company that I worked for that employed RHEL was a PACS (Picture Archiving and Communication System - think of an image repository for x-ray, CAT scan, MRI, etc., that allowed radiologists to read the images and report on their findings). Our software was a FDA-certified medical "device," based on an open-source DICOM toolkit. We had a custom repository that served up our packages. We needed a stable, supported version of Linux since we would have to get FDA certification for each major version upgrade.
Sales Engineer at a tech services company with 11-50 employees
Provides a stable version of Linux with enterprise support
Pros and Cons
- "Enterprise support is available for our customers."
How has it helped my organization?
What is most valuable?
Enterprise support is available for our customers. Pre-RHEL, I used Red Hat desktop for personal PC.
What needs improvement?
Support.
What do I think about the stability of the solution?
Rarely were there stability issues. We regularly had servers running for three years without reboot.
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What do I think about the scalability of the solution?
Yes, there were scalability issues, but I blame that more on my employer than on Red Hat.
How are customer service and support?
Support seemed to be great for day-to-day issues that our customers would experience (the customer would engage Red Hat support and escalate to me if there was no resolution). I only had to engage support once for an escalated issue and their support team tried to pass the blame onto our Hypervisor vendor, when it was indeed an issue with a Red Hat package.
Which solution did I use previously and why did I switch?
I have used lots of flavors of Linux going back to 1995. Enterprise support was the reason Red Hat was selected.
How was the initial setup?
Easy. Used Kickstart to automate installation and post install config.
What's my experience with pricing, setup cost, and licensing?
I was an engineer, never discussed pricing.
Which other solutions did I evaluate?
CentOS, Slack, Ubuntu, Arch, LFS.
What other advice do I have?
My advice: Kickstart is your friend.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Storage and VMware Expert at a comms service provider with 1,001-5,000 employees
It's improved our company's system environments that run Oracle databases.
What is most valuable?
Red Hat is mission critical to our environment.
How has it helped my organization?
Red Hat has improved the mission critical environments running Oracle databases, while CentOS has improved our web environment and MySQL.
What needs improvement?
Oracle and SAP Environment and all HPC environments.
For how long have I used the solution?
10 years
What was my experience with deployment of the solution?
No issues
What do I think about the stability of the solution?
Very stable i don´t find any problem we have many environment using redhat since first version.
What do I think about the scalability of the solution?
Not encountered problem with scalability
How are customer service and technical support?
Customer Service:
The customer service is good and all problem was solved, i dont have any problem
Technical Support:Very good
Which solution did I use previously and why did I switch?
We have many kinds of the linux version on the all environment but to HPC environment we use Redhat but all another versions work very well
What about the implementation team?
I work with the two scenario
What's my experience with pricing, setup cost, and licensing?
The licensing valor is too high and must be improved
What other advice do I have?
Red Hat is similar to CentOS, except that CentOS doesn't offer to support certain solutions, such as Oracle.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Red Hat Enterprise Linux (RHEL)
August 2025

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865,295 professionals have used our research since 2012.
Works at a tech services company with 10,001+ employees
Open source stable Linux OS
What is most valuable?
Stable Linux OS. The stability of the OS is very important for the computer system. Unstable means you never know when it will crash or fail while your valuable data and business applications are running.
How has it helped my organization?
It's an open source solution.
What needs improvement?
Many areas in version 5 are obsolete such as filesystem ext2, ext3, while the new versions (v.6, 7) support ext4, Btrfs, ZFS, etc.
For how long have I used the solution?
10 years.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
No technical support.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
No.
What's my experience with pricing, setup cost, and licensing?
No more support and licensing.
Which other solutions did I evaluate?
No.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principle consultant at Active Data Consulting Services Pty Ltd
Absolutely rock solid performance, security, stability and reliability.
What is most valuable?
Absolutely rock solid performance, security, stability and reliability, essential features for a business that needs to mission critical applications in a 24 x 7 environment.
Plethora of useful tools and services that just make getting the job done a lot less time consuming.
How has it helped my organization?
RedHat Enterprise Linux has been running mission critical systems in my organization now for nearly 8 years, in a 24 x 7 environment.
During this time we have never, ever had any of our servers fail to function as needed.
Red Hat Linux has given us five nines (99.999%) uptime for years.
For how long have I used the solution?
I have been using Linux in various forms for 10+ years
What was my experience with deployment of the solution?
Mainly just the usual issues one will encounter whilst learning the platform, working out the best way to deploy and configure the servers, other than that though, the actual deployments were very straight-forward.
What do I think about the stability of the solution?
None, our RHEL servers have been rock solid.
What do I think about the scalability of the solution?
No, we have RHEL servers of varying capacities and workloads, so far it's taken everything we can throw at it.
How are customer service and technical support?
Customer Service:
The technical support subscription is absolutely worth while if you need to use RHEL in production, knowing you can get support if you need it is comforting.
Technical Support:I've lodged a few support tickets over the years and always had prompt, informative responses, I would rate their support as being excellent.
Which solution did I use previously and why did I switch?
We were using an earlier version of HP UX running on PA-RISC architecture, however we became concerned about the cost of remaining on the PA-RISC HP UX platform and possible future issues at virtualization.
How was the initial setup?
When setting up any Linux environment, make sure you understand how the LVM works. Other than that it was all fairly straight-forward.
What about the implementation team?
It was implemented in-house.
What was our ROI?
The uptime and reliability are the main ROI's, the product is also very competitively priced RE: Licensing, so many thousands of dollars in licensing costs alone.
The ROI on 10 years of rock solid reliability is almost impossible to calculate.
What's my experience with pricing, setup cost, and licensing?
In Australia, you need to go through a channel partner, shop around and find a good partner that understands the licensing model well.
Which other solutions did I evaluate?
We evaluated HP UX 11.23, which we had been using before hand. However HP (at the time) had not delivered an x86 port of HP UX at the time when we were going to virtualization, so we needed an alternative to HP UX as we could not move into onto VMWare.
RHEL ticked all the boxes and was support by our technology provider.
What other advice do I have?
Well worth a look if you want supported enterprise Linux.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Engineer at a tech services company with 10,001+ employees
Supporting OS software with built-in security and encryption that is easy to use and setup
Pros and Cons
- "The security, ongoing support, and ease of taking a system and getting authorization from a government agency have helped the way our organization functions."
- "The cost of this solution could be improved."
What is our primary use case?
We use this solution as our operating system.
How has it helped my organization?
The security, ongoing support, and ease of taking a system and getting authorization from a government agency have helped the way our organization functions.
The built-in security features support certain security standards such as encryption. It is simpler to meet FIPS 140 encryption requirements such as the ATOs.
What is most valuable?
The ease of use of this solution has been most valuable.
What needs improvement?
The cost of this solution could be improved.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
This is a stable solution.
Which solution did I use previously and why did I switch?
We previously used Linux. Red Hat meets our needs more comprehensively.
What was our ROI?
Our main ROI is in the ability to readily get ATOs.
What other advice do I have?
For somebody familiar with the Linux platform, it is not difficult to troubleshoot when using this solution.
I would rate this solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at a tech services company with 1,001-5,000 employees
Moving workloads is easy, helps save cost, and avoids cloud vendor lock-in
Pros and Cons
- "The frequent updates are valuable."
- "The numerous links to different pages disrupt the flow of information and make it difficult to maintain focus."
What is our primary use case?
We use Red Hat Enterprise Linux on-premises and in the cloud.
How has it helped my organization?
We are able to easily move workloads between the cloud and our data center using Red Hat Enterprise Linux.
Red Hat Enterprise Linux helps us avoid cloud vendor lock-in.
Red Hat Enterprise Linux has helped save us costs.
What is most valuable?
The frequent updates are valuable.
What needs improvement?
The training documentation requires revision. The numerous links to different pages disrupt the flow of information and make it difficult to maintain focus.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is scalable.
How are customer service and support?
The technical support is good, but they need to work on their response time.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Windows and switched to Red Hat Enterprise Linux for flexibility and support.
What's my experience with pricing, setup cost, and licensing?
The price for Red Hat Enterprise Linux is reasonable.
What other advice do I have?
I would rate Red Hat Enterprise Linux eight out of ten.
We have around 20 Red Hat Enterprise Linux users in our organization.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Tech Advisor at a energy/utilities company with 51-200 employees
Helps to create clusters but needs to incorporate a feature similiar to GNOME system monitor
Pros and Cons
- "We use RHEL in our infrastructure, which consists of VM and Linux. We use it to create clusters."
- "I would like to see the GNOME system monitor feature, which shows CPU usage and other aspects. It will help to save time."
What is our primary use case?
We use Red Hate Enterprise Linux in our infrastructure, which consists of VM and Linux. We use it to create clusters.
What needs improvement?
I would like to see the GNOME system monitor feature, which shows CPU usage and other aspects. It will help to save time.
For how long have I used the solution?
I have been working with Red Hate Enterprise Linux for eight years.
How are customer service and support?
We have a separate team that handles any issues. We inform them whenever we encounter issues.
What other advice do I have?
I would like to see user training sessions that last about one to two hours on new features and releases.
We have a separate team that creates dashboards for us. I rate the product a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Linux technical leader at a financial services firm with 201-500 employees
Has specific security checks that are beneficial
Pros and Cons
- "The security features are the most valuable."
- "Risks, for example, specific to Linux, need improvements."
What is our primary use case?
I use Red Hat Enterprise Linux (RHEL) for its specific security features.
How has it helped my organization?
Red Hat Enterprise Linux has specific security checks that are beneficial. We follow its support and it helps with security verification.
What is most valuable?
The security features are the most valuable. The long-term support for weekends is also beneficial.
What needs improvement?
Risks, for example, specific to Linux, need improvements.
What other advice do I have?
I would rate Red Hat Enterprise Linux a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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