Our company uses the solution for survey configurations across different types of databases, applications, and web servers.
Senior Systems Admin at a government with 501-1,000 employees
Fantastic reliability with detailed logs that make it easy to troubleshoot issues
Pros and Cons
- "The solution is very stable, reliable, easy to use, and has good technical support."
- "Sometimes the solution deletes our archives or other features that were useful to us."
What is our primary use case?
How has it helped my organization?
The solution has allowed us to stabilize our organization's environment.
What is most valuable?
The solution is very stable, reliable, easy to use, and has good technical support.
Some applications work better overall in comparison to how they work with other tools.
Logs are detailed, stable, and consistent so it is easy to troubleshoot issues.
What needs improvement?
Sometimes the solution deletes our archives or other features that were useful to us. We would like users to be surveyed before items are removed or be provided with a better explanation as to why removals occur.
For example, some file system patches were recently removed but replacement patches do not cover all features.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
June 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The solution's efficiency and reliability are fantastic.
We do not use security features or profiles much but have never had issues with them.
How are customer service and support?
Technical support is great and I rate it a ten out of ten.
Which solution did I use previously and why did I switch?
We previously used Windows and Oracle but migrated some of those systems to the solution.
How was the initial setup?
The setup is straightforward from the operating system side.
Installing applications and other software can be a bit complex because you need to first determine which packages are required. Once that step is completed, installation is fine.
It is sometimes a mystery whether vendors support or license their products for a specific version of the solution. Generally, vendors are a few versions behind. For example, some do not support RHEL 8 and none support version RHEL 9. It is not easy, but the solution should work with big vendors and convince them to license new versions right away.
What about the implementation team?
Our company implemented the solution in-house. Deployment time depends on the application and use case.
Two administrators handle ongoing maintenance which includes installing patch files.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable and it is less expensive than other products such as Windows or Oracle. Pricing was definitely an advantage for our company.
Which other solutions did I evaluate?
We compared the solution to others we used and determined that price, ease of use, and its lightweight nature were benefits.
Our company also uses Ansible because it works well with the solution.
What other advice do I have?
I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Lead at Wipro Limited
Consistent with good centralized batching and excellent technical support
Pros and Cons
- "Technical support is excellent."
- "The product saved us a lot of money compared to other products, like Solaris."
- "The licensing model is kind of a mess."
What is our primary use case?
I've used it primarily in federal government computing centers. However, I've also used it in private companies.
I run everything on it. I've run databases, I've run web servers, and I've run application farms - so pretty much everything. I have it for MongoDB, data crunching, and more, so it covers the gamut.
How has it helped my organization?
The product saved us a lot of money compared to other products, like Solaris. Also, having one OS as opposed to many OSs is nice. For the most part, the benefit for the organization is saving money compared to other operating systems and having good stability.
I'm just a tech guy, so I don't know how well it affects the organization's efficiency. However, I do find that we keep things running.
What is most valuable?
The consistency, stability, and centralized batching are great.
It is easy to troubleshoot using RHEL. Their support site has excellent references, and it's widespread, so you can find pretty much anything you want on Google.
RHEL's built-in security features and security profiles for helping to reduce risk and maintain compliance are good. I like them. We don't run the firewalls on the servers. However, we run STIG and more against them, and we do pretty well.
They don't have any huge innovations. However, they're supporting many excellent projects and integrating many excellent tools into their stack. We hope they keep doing what they're doing and keep supporting open source.
What needs improvement?
The licensing model is kind of a mess. It works, however, it could be streamlined. For example, just how they apply the licenses to servers and the solution seems like a mess, at least from my end of it.
For how long have I used the solution?
I've been using the solution for 15 to 20 years.
What do I think about the stability of the solution?
I like their stability. I like that they are gatekeeping a lot of the changes. They are not too far behind the curve. However, they are maintaining stability, which is important, especially for running businesses.
How are customer service and support?
Technical support is excellent.
I've never had any issues with their tech support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We also use Red Hat Ansible and Satellite.
I have used Solaris, and I've used different distributions of Linux, however, not always in a professional setting.
How was the initial setup?
The deployment is straightforward.
Building out a server or building out infrastructure is simple, comparatively. Setting it up so that you can deploy multiple servers is simple. Being able to do post-install and install via Ansible is great. It's smooth.
We've been rolling out new OSs across the entire infrastructure at the scale of maybe a year or two. That said, we're getting it ready to deploy everything in a month or two, at a maximum.
There is some maintenance. For example, we have to patch all the time, however, that's true of any product. I am constantly tweaking and upgrading and making changes. That said, in terms of knocking out the foundation, I don't have to do that often, so that's good.
What was our ROI?
While it's my understanding that the solution has saved the organization money, I can't say exactly how much. I don't know the exact numbers.
What other advice do I have?
At this time, we do not use Red Hat Smart Management.
The benefit of using multiple Red Hat products is that they integrate well, so I don't have to worry about fitting different Lego pieces together. They just work. I prefer Red Hat over most other solutions since I'm most familiar with it at this point and it offers consistency.
I'd rate the solution nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
June 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
System and Solutions Architect at a computer software company with 11-50 employees
Gives our clients security of an enterprise application and enables them to centralize development
Pros and Cons
- "The security it provides is one of the most important features, as are the support and the documentation. The latter helps me to do everything."
- "RHEL gives our customers the abilities and security of an enterprise application, enabling them to centralize development, integrate with a lot of Red Hat tools like OpenShift and Insights, and ultimately make things easier while increasing their productivity and uptime."
- "The Cockpit interface needs improvement with more features. The information for implementing Red Hat Cluster could be also improved. And there could also be better performance monitoring."
- "The Cockpit interface needs improvement with more features."
What is our primary use case?
I work for an IBM business partner and we install Red Hat for our customers. They use Red Hat for databases, application servers, and some IBM applications that we also install. There are different uses.
How has it helped my organization?
RHEL gives our customers the abilities and security of an enterprise application. It's an enterprise operating system with enterprise support. The benefits are the stability of the product and the support for problem-solving.
It has also enabled our clients to centralize development and it is integrated with a lot of Red Hat tools. We have a customer with OpenShift and other products from Red Hat and it helps to centralize and coordinate the development in their environment. It makes things easier and their productivity is higher.
We also use Red Hat Insights. It's a good tool and it helps us keep the installation up to date and have a global view of what we have. In addition, Insights provides vulnerability alerts and targeted guidance, and those features have helped increase uptime.
What is most valuable?
The security it provides is one of the most important features, as are the support and the documentation. The latter helps me to do everything.
The features included in the Red Hat environment enhance the security that Linux has by default. They're good enough to secure the system. It's very complex but it's flexible and it gives you the opportunity to deploy good security. These features reduce risk.
We use it in a hybrid environment. We have it on-prem and also in the cloud. It offers good security in such an environment. The security is well-defined and I would evaluate it positively in this type of setup.
Also, the containers and the application are totally exportable to other Linux distributions. It's very open. I haven't found any compatibility issues with other Linux distributions.
What needs improvement?
The Cockpit interface needs improvement with more features. The information for implementing Red Hat Cluster could be also improved. And there could also be better performance monitoring.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for eight or nine years.
What do I think about the stability of the solution?
It is very stable and that is one of the features we most appreciate about it.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
We are quite satisfied with the technical support of Red Hat. Perhaps they could improve on their response times, but it's quite good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use Ubuntu and SUSE. We switched to Red Hat mainly for the enterprise support that we receive, the documentation, and the container integration.
How was the initial setup?
Deployment is easy. It's very intuitive and it is well explained in the documentation.
The time it takes depends on the application, but the operating system takes a few hours to deploy and do the initial configuration. In two hours you can have a system up and running.
Generally, we start with the requirements. We have a pre-production environment and we test the strategy there. We prefer container applications, so one of the strategies that we follow is that, if it is possible to install the application container, we do that.
It can be deployed by one person like me. I am an architect but I could be a system engineer certified by Red Hat. The solution requires maintenance such as periodic upgrades to stay up to date. We have two or three people involved in that process, including patching application, compiling the product, and updating the application and the operating system, when needed to stay current and to be compatible with the next new features.
We have deployed it in various locations and we have also deployed it in IBM Power Systems as well as in some databases. We have an application server installed there and some IBM applications.
What about the implementation team?
We use resources from Red Hat support. That's usually enough for us.
What's my experience with pricing, setup cost, and licensing?
The pricing of RHEL is very similar to other offers. We like the model that Red Hat makes available for subscription and support. There are some free parts, subscriptions that facilitate solution development and implementation, and then, when the solution is well-defined, we move into the paid support license. That kind of subscription is a good approach.
The overall cost of RHEL versus its competitors is comparable. It's more or less the same as SUSE. But the support from Red Hat is better than you get from the others.
What other advice do I have?
Compare the documentation and the answers that are published by Red Hat. Review these aspects and that should help you decide.
I strongly recommend RHEL as it fits well in on-premises or cloud development, whether for a small or a large company, and it's a professional product. It's very integrated with container technology, including with Podman and Docker, although we recommend Podman for containers. RHEL fits well in a lot of situations and container environments. It's a good product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Consultant at a tech services company with 1-10 employees
It's stable, mature and relatively easy to handle
Pros and Cons
- "RHEL is stable, mature, and relatively easy to handle. I'm pretty confident in it. We haven't had to raise a serious support ticket for any server in I don't know how many years."
- "RHEL is stable, mature, and relatively easy to handle."
- "Red Hat can be tricky at times, but all operating systems are. The moves to systemd and NetworkManager haven't made the product more user-friendly. Let's put it that way. The network management they had before was easier and somewhat more reliable than NetworkManager, which Red Hat forces us to use now."
What is our primary use case?
The primary purpose of any operating system is to run all sorts of applications and databases on servers. We use RHEL to run applications and host containers but not much else. We don't use it for databases, and none of our clients use Red Hat virtualization, so no KBM. We install them onto VMware and use them like Red Hat virtual machines.
I primarily work for banks that tend to have a proper on-premise cloud because the data can't leave the premises. We also work for insurance companies, government, and law enforcement organizations. Most of them use it on a virtualized platform like VMware. Some are hardware installations, and other clients are experimenting with cloud infrastructure. One of the banks we work for has started to build its own cloud to get experience and move specific applications to the cloud.
One client has RHEL deployed across two data centers, which is usually a mirrored setup. In other words, two hardware servers are doing the same thing. It can be active-active or active-passive. The VMs also stretch across two data centers, but it's a Metro cluster, so it's in the same city. I've been working with my current client for a couple of years. Our three-person team manages 250 hardware services and about 400 VMs.
We are still migrating a couple of solutions to Red Hat, so the user base is getting bigger.
How has it helped my organization?
We decided to use Red Hat Linux instead of Solaris or something else because it's widely used and accessible. It's easier to find people who know RHEL. It has also made the automation through Satellite and Puppet easier, which are built into Enterprise Linux.
What is most valuable?
RHEL is stable, mature, and relatively easy to handle. I'm pretty confident in it. We haven't had to raise a serious support ticket for any server in I don't know how many years. It has built-in high availability solutions for VMware on top of the hardware.
Red Hat Linux is also useful for keeping applications from misbehaving. I like the fact that it has firewall controls.
What needs improvement?
Red Hat can be tricky at times, but all operating systems are. The moves to systemd and NetworkManager haven't made the product more user-friendly. The network management they had before was easier and somewhat more reliable than NetworkManager, which Red Hat forces us to use now.
That may just be my personal preference because I've been working on Red Hat for so long. It's something new that doesn't do exactly what it used to do, so it's probably more of an old person's complaint.
The firewall controls can also be somewhat challenging in terms of automation. An application may use a different setup, so you need to consider that if you want to automate installations.
You can't easily port an application to another operating system unless it's CentOS or Fedora. It's not portable if you want to port it to something like Windows except for Java and containers. Unless it's another Red Hat, CentOS, or Fedora, the application itself isn't portable if it's installed on a thick virtual or physical machine even. It's not easily portable because you must recompile the application or make changes.
For how long have I used the solution?
I have been using Red Hat for more than 15 years.
What do I think about the stability of the solution?
There are bugs, but you can usually find a workaround quickly. When somebody discovers a bug, it's fixed pretty quickly in the next release.
What do I think about the scalability of the solution?
The services run well, and it can handle pretty much anything provided you have enough hardware resources. That's something you always have to watch out for.
How are customer service and support?
RHEL is so stable in the environments I've been working on that I have never had to call Red Hat. Any issues we've had were either hardware or application problems. It's never an issue with the operating system.
The community resources are helpful. You can find answers to most questions you have in terms of setup or troubleshooting. There are issues now and again, but you can go to the website or a discussion board to find the solution, and it works. When I say we've never had a problem, it's not exactly true. Sometimes it doesn't do what you expect, but you can usually find the solution, so we have never had to call support to ask.
Which solution did I use previously and why did I switch?
A lot of my clients used to use Oracle Solaris, but many of them switched to Red Hat due to hardware costs. Oracle hardware is expensive, but it is good stuff. We had systems that ran for three years without any issues, but it gets expensive if something breaks or you need to replace hardware due to the lifecycle.
You can install RHEL on any x86 hardware and deploy it on several Dell servers, which is much cheaper than a single Oracle server. For example, we needed to replace a system because the hardware got sold. We were quoted a price for Solaris running on an Oracle T5. It was four times the price of replacing it with HP hardware. So that's the main reason many clients have shifted to RHEL.
It's a vicious cycle. As more companies switch, other clients say, "Oh, but there's not much user base left. How long will this run? Let's follow the mainstream trend." That said, I love Solaris. It's unbelievably stable and easy to use, but just the hardware underneath it is too expensive.
How was the initial setup?
I've been involved in deployment, but it depends on the client. I've done everything from architectural design to installation and administration for specific clients. Setting up RHEL is pretty straightforward if you know what you need to know. Of course, you have to do your homework before. For example, if you are deploying it on a VM, you need to see the size you need and what else you have to install.
When someone orders a server, we typically tell them the deployment will take half a day, but the installation takes around an hour. You may need to install other things, but the out-of-the-box operating system takes about an hour.
We're just one team who manages the infrastructure for one department. It's highly specific. There's a specialized market team that does stock exchanges and financial services. The demands for hardware and availability are particular to that segment. We have three people responsible for installation, maintenance, and administration.
What was our ROI?
RHEL is stable and relatively cheap, so you get much more out of it than other Linux flavors. I mostly work as a consulting system engineer and am usually not involved in any of this financial stuff.
I can suggest how many subscriptions they need and how much it will cost, but I can't say if it's worth it to the client. I don't know, but we have never had any complaints. People never say, "Oh, but this is expensive, and it doesn't fit into what we had planned."
What's my experience with pricing, setup cost, and licensing?
RHEL has a decent pricing model. It's a subscription, which makes sense. The OS itself is free, but you pay for the support. I have never heard any complaints about the pricing.
You can also purchase a virtual data center license that allows you to set up a hundred virtual servers. You can also add a Satellite license subscription to your standard server. There are several different add-ons that will increase the price of the subscription, depending on the functionality you need.
It's hard for me to compare Red Hat with other open-source solutions because we only have clients who work with Red Hat Linux. Of course, there are entirely free ones you could use. Fedora is the most extensive free version of Red Hat. You could use Ubuntu or any other Linux flavor, which is mostly free. However, I have no idea what additional cost you'd pay if you want to support.
What other advice do I have?
I rate Red Hat Enterprise Linux nine out of ten. I would recommend it, but I need to qualify that by pointing out that I don't have enough experience with other Linux flavors to say that it's better than the others. I've mostly used RHEL because it's so ubiquitous.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Server deployment automation has helped with our infrastructure-as-code approach, decreasing deployment times
Pros and Cons
- "The most valuable features are stability and supportability... You want to have something that's up and running and stable, something that's not going to crash. But if we do have an issue, we can get somebody for technical support who can help us work through the problems."
- "The reason we're using it is because it's stable and we know we can get support."
- "Red Hat's standard deployment is with Satellite and Kickstart, but we're looking at other options to help speed it along. We do have a mix of bare metal and virtualized servers and it's easier to spin up in the virtualized world versus bare metal. That's why we're looking at some options outside of Red Hat, for the bare metal."
- "My biggest issue right now is Red Hat Consulting and trying to use some of their services to help get us going."
What is our primary use case?
We're using it to support security applications. We also use it for various infrastructure aspects, such as hosting Satellite or Ansible Automation or Confluence. We have a mix of different apps running on it.
How has it helped my organization?
Our improvement as an organization, from using RHEL, has been the ability to take the stance of an infrastructure-as-code approach. We've seen that with automation of server deployment, getting them spun up a lot faster. Traditionally, the environment was using Satellite and Kickstart. Regardless of whether we were bare metal or virtual, it could take a couple of hours to Kickstart a server. Moving to infrastructure-as-code and deploying a server takes about 10 minutes until it's ready to use. It's a lot faster.
In addition to Satellite, we're using Ansible Tower. Those are the only ones we're paying for. We use other products, like Red Hat IDM for identity management but that's part of RHEL. When it comes to the integration between these products and RHEL, we're able to use Satellite for our dynamic inventory, with Ansible to help deploy new servers or manage servers, and we use Ansible Tower to patch our servers. Everything works pretty well.
That integration has helped to improve things compared to how they were when I got here. For example, we have a more automated process for patching. As we develop it and work through issues, we hope it will be more of a pipeline and a lot easier and faster, compared to how it was done before. Similarly for building servers, now that we're able to use Satellite as our dynamic inventory, we're able to run Ansible, whether it's predefined playbooks or ad hoc, without having to do something manually or maintain an inventory file.
We also use the AppStream feature in some cases. We have a couple of applications that require different versions, and we're able to install it and it makes the requirements for those specific applications.
What is most valuable?
The most valuable features are
- stability
- supportability.
Those have been the two common and important features over the years. They're pretty equal. You want to have something that's up and running and stable, something that's not going to crash. But if we do have an issue, we can get somebody for technical support who can help us work through the problems.
As for the consistency of application and user experience, we spin it up and almost forget about it. It just does what it's supposed to do, regardless of the underlying infrastructure. It's all good and there are no issues as far as supporting applications or things crashing go. Because it's doing what it's supposed to do, it's not a source of concern.
And similarly, there are no issues when it comes to deploying current applications and emerging workloads across bare metal, virtualized, hybrid cloud, and multi-cloud environments. We just have to take note of whatever the requirements are for the application we're deploying, to make sure requirements are met, and then build a server based on those requirements.
In this environment, I'm not doing any cloud work, but in my last environment we did do a bunch of public and private cloud and we had no issues there. It worked fine and as expected in AWS and OpenStack. We were doing infrastructure-as-code in that environment as well. We would create an image-base, whether for AWS or OpenStack, and then we would automate the deployment again, using Terraform and Ansible for configuration. It made deployment of cloud-based workloads relatively quick.
What needs improvement?
My biggest issue right now is Red Hat Consulting and trying to use some of their services to help get us going. Technically, they're good, but we seem to have issues with scheduling.
Also, we initially deployed it with Red Hat Satellite. We're now moving more to automation using Terraform within VMware, to automate the clone and then follow up with Ansible to configure. Red Hat's standard deployment is with Satellite and Kickstart, but we're looking at other options to help speed it along. We do have a mix of bare metal and virtualized servers and it's easier to spin up in the virtualized world versus bare metal. That's why we're looking at some options outside of Red Hat, for the bare metal. We'd like something that we can use to build a server a lot faster, as well as address network latency issues.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) since version 4 or even before that, since 2000 or 2001, before it was RHEL.
What do I think about the stability of the solution?
In the environment I'm in right now, we've never had any issues. It's very stable.
In another environment that I worked in, we had some Oracle Databases, but that wasn't really an issue with the operating system. It was more an issue with some configuration items between the database and the OS. And that was about four years ago.
What do I think about the scalability of the solution?
In the last company I worked for we were deploying a PasS environment, where we were doing some stuff with containers, and RHEL worked well. In my current environment, it's more of an application base but, again, it seems to scale. Both have worked fine.
How are customer service and support?
Red Hat's tech support has been pretty good. I'll open up a ticket to see if I can get information from Red Hat when I don't have the time to find it on my own. But 99 percent of the time we get great support and we're able to get the answers that we need.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The pricing is fair. We do a bunch of dev work and there is some free dev licensing out there that's great for doing proof of concept work. When that was brought out a couple of years ago we heard about it, but it didn't seem to have been communicated to our Red Hat representative. We would ask him about it and it seemed that they were confused.
But the cost has been pretty stable over the years for what you get.
We figure out what we need for servers, make our purchase, and then manage it all in Satellite. We just make sure we're using what we pay for.
Which other solutions did I evaluate?
In the past, I've used other versions of Unix, such as Solaris and HP-UX, as far as paid versions go. In other environments we also used community versions, like CentOS and Oracle Linux.
Oracle Linux would probably be the closest thing to a paid solution, although I think it's free. But using Oracle Linux wasn't a good experience. Dealing with Oracle support was not the best. Maybe it has improved, but it just wasn't the same as Red Hat support.
What other advice do I have?
Times have changed from when I first started using it. Back then it was just a matter of putting a CD in and installing it. One of the companies I worked for did a lot of homegrown stuff and I used their tools that were like Kickstart. Now it is all automation with infrastructure-as-code. The complexity of deployment is about the same. Some of what we're doing to deploy stuff is outside of Red Hat and it's a matter of finding what tools are available.
We're in the process of deploying something right now where we have different versions of Python. That's the only use case we have with multiple versions on the same server. I don't expect any issues, but it's still early in that deployment.
We have three people dedicated to maintaining the infrastructure environment that we work in. That includes managing Linux servers, the applications that go with them, and dealing with day-to-day tasks like patching. It's the typical life cycle maintenance functions: break/fix, dealing with hardware issues, deploying new applications, and maintaining a VMware environment.
The reason we're using it is because it's stable and we know we can get support. I know there are other versions of Linux, ones that I've used, but I've never experienced the kind of support with those versions that Red Hat has provided. Red Hat is a stable Linux solution provider.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Sr. Automation Architect at a healthcare company
Integrated approach across Red Hat products simplifies our operations greatly
Pros and Cons
- "The AppStream feature provides access to up-to-date languages and tools in a way that interoperates with third-party source code. It makes it a lot easier to maintain that, as well as keeps our developers happy by having newer versions of development languages available."
- "It enables us to deploy current applications and emerging workloads across bare-metal, virtualized, hybrid cloud, and multi-cloud environments."
- "I don't see anything that needs improvement with RHEL itself, but there is room for improvement of the support infrastructure for it. The management and updates to Satellite, which is the support update, have been cumbersome at best, including releases and changes to a release. Communication on how that will work going forward has not been great."
What is our primary use case?
We have various use cases with about 12,000 instances across four data centers and three different clouds. In general, it's for the adoption of and standardization with other vendors, so that other vendors' software is known to work. We're doing lift-and-shift of existing hardware infrastructure that is onsite into the Cloud.
How has it helped my organization?
It enables us to deploy current applications and emerging workloads across bare-metal, virtualized, hybrid cloud, and multi-cloud environments. Typically, there haven't been a lot of issues in terms of the reliability of applications across these environments.
The AppStream feature provides access to up-to-date languages and tools in a way that interoperates with third-party source code. It makes it a lot easier to maintain that, as well as keeps our developers happy by having newer versions of development languages available.
In addition, as we roll into version 8 and, upcoming, 9, it makes the migrating of older applications into these environments easier.
We also use Red Hat JBoss Fuse and Red Hat Insights, the latter being a part of RHEL. Red Hat products integrate greatly with the OS itself. We're pretty pleased with that. The integrated approach simplifies our operations to a great extent.
What is most valuable?
The most valuable features are the
- flexibility of the OS itself
- reliability
- support model.
Also, the two versions we use are fairly standard. Most of our applications work with versions 6, 7, and 8 meaning migration and maintainability are pretty good.
In addition, we run multiple versions of the same application on a specific operating system, between different instances. RHEL is great at managing and maintaining those different versions. It's so much easier, and it does it without destroying the operating system itself.
What needs improvement?
I don't see anything that needs improvement with RHEL itself, but there is room for improvement of the support infrastructure for it. The management and updates to Satellite, which is the support update, have been cumbersome at best, including releases and changes to a release. Communication on how that will work going forward has not been great.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) for about 20 years.
What do I think about the stability of the solution?
We chose Red Hat for the stability.
What do I think about the scalability of the solution?
The scalability is really good too. In terms of increasing our usage, I can only foresee it becoming greater in the environment.
How are customer service and support?
Sometimes the tech support is hit and miss, but most of the time they're really responsive and knowledgeable. If the first-line tech doesn't know something, they will escalate quickly.
If I were to compare the tech support from Dell, HP, and Red Hat, Red Hat is probably our best support structure.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've been with my current company for 10 years. We've used other UNIX platforms, like Solaris and AIX, but those are for different use cases. The company I started at, which was bought, had seven different implementations and I standardized them on RHEL, before the acquisition.
We switched to RHEL because those seven different operating systems were supporting a single team and none of them had a great management infrastructure, or they were just plain open source with no support. And getting to a single, supported, managed environment was the goal.
Red Hat's open-source approach was a factor when we chose the solution. I'm a big fan of the entire open-source consortium. The more people there are who can look at the code, validate it, and make sure it works as it moves upstream into the solidified package that Red Hat supports, the better. It gives you more visibility, more transparency, and you can customize it more. Whereas with closed code, you have no idea what's going on in the background.
How was the initial setup?
The initial setup of the solution is relatively simple. It's pretty much click, click, click, done. And the single subscription and install repository for all types of systems make the purchasing and installation processes easier.
Depending on the platform, deployment of a single RHEL instance could take anywhere from five to 30 minutes. Bare metal is going to take longer than deploying the cloud.
What's my experience with pricing, setup cost, and licensing?
The licensing is a subscription model and the only product whose model I don't like is Ansible. At $100 per server, with 12,000 servers, it adds up.
What other advice do I have?
My biggest advice would be to read the documentation and reach out to Red Hat, or even just search the internet, so that you understand what you're getting into and what you're implementing.
I can't think of very much that needs to be improved with RHEL. The model that they have for maintaining patching, and their cadence on Zero-day attacks is fantastic, and their support is really good. I don't see any issues.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Sr. Designer Data at a comms service provider with 11-50 employees
Playbooks help automate and speed up deployment, including post-deployment configuration
Pros and Cons
- "The most valuable feature is the Identity Management. You pay almost the same subscription cost for normal RHEL and you get the central Identity Management. You would need to pay much more if you were using other applications or products like Active Directory from Microsoft."
- "With RHEL, we have patching in place, automation in place, and we already know the support."
- "An area for improvement in RHEL has to do with security policies. I know they are doing something about this in RHEL 9, but I haven't worked with that version yet. When it comes to security policies in RHEL 8, it is a bit behind. It would be better if we could just enforce a certain security policy such as CIS Level 1. That was not available, out-of-the-box, in RHEL 8."
- "An area for improvement in RHEL has to do with security policies. When it comes to security policies in RHEL 8, it is a bit behind."
What is our primary use case?
It's the operating system for different applications we have that are related to telecommunications such as VoIP, DNS, and many others including identity management.
We are using it based on virtualization, including VMware, Red Hat Virtualization, and we have some OpenShift Virtualization.
How has it helped my organization?
RHEL has improved things a lot when it comes to automation. Creating a virtual machine was not an issue, but when it comes to the post-configuration of the workload, the solution has made life way easier. For instance, we created an automation chain that creates a virtual machine from scratch right through until the post-configuration is done. We managed to group different applications in this one chain.
In terms of speeding deployment, we have playbooks that are supported by Red Hat, where we can automate deployment and configuration. That helps a lot, making things much faster. It has accelerated our deployment of cloud-based workloads because of the availability of the modules that help us to create playbooks for post-configuration. It's not only creating a VM but, after that, we still have to do the post-configuration manually; rather that's all automated now. Where post-configuration used to take one or two days, it now takes a couple of hours.
In addition, so far the applications are consistent, regardless of the infrastructure. That's especially true when you automate it. Even if you have an issue, the consistency of deployment helps a lot.
In addition to Red Hat Virtualization and Red Hat OpenShift, we use Red Hat Satellite. We decided to base our entire stack on Red Hat because most of the vendors we use want us to have our applications on the Red Hat operating system. With our whole stack on Red Hat, it makes communication easier because we aren't ping-ponged between different vendors. In addition, there is a good knowledge base for different Red Hat products. The integrated approach among Red Hat products has helped us in that when it comes to identity management, for instance, because we don't need to wonder if Microsoft will support this or not. It has also helped to automate patching as well.
What is most valuable?
The most valuable feature is the Identity Management. You pay almost the same subscription cost for normal RHEL and you get the central Identity Management. You would need to pay much more if you were using other applications or products like Active Directory from Microsoft.
It also enables you to deploy current applications and emerging workloads across bare-metal and private cloud, which are the only environments we have. The applications are very reliable, across these environments, with RHEL.
In addition, we use the solution for monitoring using the features like PCP and that is helpful indeed.
What needs improvement?
An area for improvement in RHEL has to do with security policies. I know they are doing something about this in RHEL 9, but I haven't worked with that version yet. When it comes to security policies in RHEL 8, it is a bit behind. It would be better if we could just enforce a certain security policy such as CIS Level 1. That was not available, out-of-the-box, in RHEL 8.
For how long have I used the solution?
We have been using Red Hat Enterprise Linux (RHEL) since mid-2010.
What do I think about the stability of the solution?
If it works the first time, usually it will work forever. It's only when you patch that you need to do some regression testing to make sure that it's working.
What do I think about the scalability of the solution?
We haven't had any issues with scalability at the OS level for years.
How are customer service and support?
I'm very satisfied with the technical support for RHEL. They are helpful and knowledgeable. I don't have any complaints.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used to have Ubuntu, but I didn't like it. The beauty of RHEL is that you can easily find support, unlike Ubuntu. While Ubuntu has free subscriptions, unlike RHEL, you cannot get support for Ubuntu easily.
With Ubuntu, when I had an issue, I would have to go to Stack Overflow and check the internet. With RHEL, I like that I can go to IRC and post my question and they answer me.
How was the initial setup?
We are using Satellite, which is considered to be a subscription manager, in a way. In the beginning, it was complicated. Now, they have created something called Simple Content Access (SCA). We buy a subscription for audit purposes and for legality to have a legitimate copy. On the other hand, Satellite itself issues subscriptions once you have a new OS system. That has made things way easier.
What about the implementation team?
We used professional services back in 2009 or 2010. But once we found that every vendor was looking for Red Hat Enterprise Linux, we added that skill in our department and now we are doing everything ourselves.
What's my experience with pricing, setup cost, and licensing?
Because it's a very stable solution, if you have the knowledge in-house, go for a regular subscription. Otherwise, buy the Premium Support.
Which other solutions did I evaluate?
We had some AppStream versions for different OSs, such as CentOS, but we decided to go for RHEL because it would make life easier in terms of lifecycle management. If we had RHEL and CentOS, it would make patching more complicated.
What other advice do I have?
The biggest lesson I have learned with RHEL is don't complicate your design. You can always find an easier way to do things. Sometimes you'll think, "Oh, we can do this," and you start thinking about very complicated processes. It's better to think and start simple.
With RHEL, we have patching in place, automation in place, and we already know the support. We are very satisfied. We have done a lot of work on it and now it's easy to deploy VMs immediately. We are not looking to implement any other version of Linux.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
CEO at a tech services company with 1-10 employees
Saves time, supports many integrations, and is easy to set up and configure
Pros and Cons
- "Its scalability and ease of setup and configuration are most valuable. When we have a hardware failure, we just save the configuration files, and in about half an hour, we have another server running with the same configuration. It is really easy to replace servers. This is the best feature."
- "Comparing the infrastructure that we had while using Windows 2012 with the tools that we now have with Red Hat, we have saved 80% of the time."
- "I would like training to be added to the subscription. It would be useful for when you have to train yourself or get a certification. There are many things that we are not using because we don't know how to use them. Having training included in the subscription would help us in learning more things and utilizing the full power of the solution."
What is our primary use case?
We are primarily using it for services, such as cloud infrastructure services, for our business. We are working with a Town Council in Bolivia. We provide the environment for deployed applications, and we are using it for the private cloud, Linux server, and applications developed within the company.
Mostly, we use version 7.0. We also have three servers with version 8.5. We are working with everything on-premise. We have a cloud, but most of the cloud is accessible from inside the company. It is not accessible from outside of the company.
How has it helped my organization?
Red Hat at present is the core, and we are also using Ansible, Horizon, OpenShift, and Kubernetes in our environment. They are a part of our environment. It is the best in terms of integration, and it is totally integrated with other solutions. With these integrations, all other solutions become a part of one big solution, which saves time. You can achieve the same results by building things from scratch with open source, but it would be very time-consuming. Deployments become easy and fast because everything is integrated. It is very good to have everything integrated, and we now have just two people working with the whole infrastructure.
It has accelerated deployment. We are using OpenShift, and it is very easy to deploy new machines on our infrastructure. Like Ansible, we can deploy many machines with the same configuration or automatic configuration. It is really fast.
With Ansible, we can easily create environments. Comparing the infrastructure that we had while using Windows 2012 with the tools that we now have with Red Hat, we have saved 80% of the time. Everything is automated with Ansible. We only check playbooks. It has accelerated the deployment of applications. Automation saves time and allows us to allocate people to other work. Previously, it was very time-consuming to create environments. We had to train people. We had to create maybe three or four virtual machines for load balancing according to the needs of the client, whereas now, OpenShift is creating them automatically and destroying them when they are no longer needed. It saves a lot of our time. People are doing more technical work. In the past, we had five people to work with the infrastructure, and now, we have only two people. Three people have been moved to another department.
We can run multiple versions of applications for deployment. OpenShift has Kubernetes inside. So, you can run one version, and immediately, you can deploy the next version and do a test of two versions. We test new solutions or patches in an application, and we run both versions at the same time just to have a benchmark and prove that some issues have been fixed. With Kubernetes, it is easy for us.
What is most valuable?
Its scalability and ease of setup and configuration are most valuable. When we have a hardware failure, we just save the configuration files, and in about half an hour, we have another server running with the same configuration. It is really easy to replace servers. This is the best feature.
It has very good integrations. The IPA feature is really awesome. We used this feature to integrate with Active Directory. Red Hat has many tools for integrations.
What needs improvement?
I would like training to be added to the subscription. It would be useful for when you have to train yourself or get a certification. There are many things that we are not using because we don't know how to use them. Having training included in the subscription would help us in learning more things and utilizing the full power of the solution.
For how long have I used the solution?
I have been using this solution since 2000. I have been using Red Hat before it became Enterprise, but in our company, we adopted Red Hat about two years ago. We still have a few servers on Windows Server 2019, but most of our servers are on Red Hat.
What do I think about the stability of the solution?
It is very reliable. We didn't have any issues with services.
What do I think about the scalability of the solution?
Its scalability is good. We can work with the same server and make it a load balancer. It is really easy. In one hour or one and a half hours, we can have another server working, and we can put it in the cluster. It is really easy.
How are customer service and support?
We contacted them only twice, and we received good support from them. I would rate them a nine out of 10. The only thing that is missing is the training. If they can include training in the subscription, it would be awesome.
Which solution did I use previously and why did I switch?
We mostly had Microsoft solutions, and we were using Windows 2012, and we had some issues with it. Working with Windows was really painful for us as administrators. For users, there was no issue. The servers were always working. We switched to Red Hat because it had the biggest offering. It is an enterprise solution, and it gives you all the things. With others, you have to do things on your own. It is a complete solution.
When we migrated from Windows 2012 to Red Hat, it was a game-changer. In the beginning, we were working with IIS for deploying applications. Most of the applications were developed in the company, and some of them were not PHP-native.
We also have four servers using Debian Linux, and we have another software that is open-source and built from scratch. It is like Red Hat, but you need to do most of the things from scratch. We're using Docker instead of Kubernetes for everything related to quality assurance for our developers.
How was the initial setup?
It was complex at the beginning because we only knew the basics. We didn't know the purpose of many of the tools and how to implement them. We started training ourselves. It took us two years to implement or to make this change.
We first installed it on a few of our servers, but then we started working with OpenShift. We have a private cloud in our infrastructure, and it is me and one colleague doing this job.
What was our ROI?
We haven't measured it, but we would have got an ROI. It is doing many things for us, and it must be providing a big return on investment.
What's my experience with pricing, setup cost, and licensing?
If you don't buy the Red Hat subscription, you don't get technical support, and you don't have all the updates.
To have everything working like a charm, the cost that you pay for it is worth it. In Bolivia, we don't have the best internet connection. Therefore, we have a local service with all the packages, repositories, etc. We manage them locally, and because we have a subscription, we can update them. So, we have local repositories with all the packages and other things to make it easy for us to update all the servers. Without the Red Hat subscription, we cannot update anything.
Which other solutions did I evaluate?
We were thinking of SUSE because it also has enterprise solutions. We decided on Red Hat because of OpenShift. This was the key thing for us.
Red Hats' open-source approach was also a factor while choosing the solution because there is a law in Bolivia that is forcing all public institutions to migrate to open source. By 2023, all public institutions must run on open-source solutions.
What other advice do I have?
You cannot compare it with anything that is in the market because there is nothing that does the same. Amazon is doing something similar, but it is still a different service. Everything that they give us surprises us and changes the way we are doing things.
It hasn't simplified adoption for non-Linux users because we have mostly deployed servers, and they are not visible to the users. Users are just using the applications, and they don't know what is going on in the background. They don't know if they are using Linux or something else. They are using Windows on the client, but on servers, they don't know what is running.
We aren't using bare metal for servers. Everything is virtualized and working just fine. We have VMware, OpenShift, etc. Everything is deployed on our own cloud, and everything is on our server.
We use the dashboard of OpenShift to monitor the whole infrastructure, but we also have two solutions that are not by Red Hat. One is Zabbix, and the other one is Pandora. Both of them are open source. The dashboard of OpenShift doesn't significantly affect the performance of existing applications, but it is helpful because it can send triggers. It has triggers to send alerts and things like that. It is not really resource-consuming. It is really good.
I would rate Red Hat Enterprise Linux (RHEL) a 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Offers stability and long-term support
Pros and Cons
- "The most valuable features of using RHEL for us are the standard way to run Linux and tools like NetworkManager. They make things easier for us."
- "I prefer a product that offers everything in a yearly subscription, like VMware, and I think RHEL should consider offering it as well."
What is our primary use case?
We mainly use RPM-based systems to give our developers virtual machines.
What is most valuable?
The most valuable features of using RHEL for us are the standard way to run Linux and tools like NetworkManager. They make things easier for us.
What needs improvement?
I prefer a product that offers everything in a yearly subscription, like VMware, and I think RHEL should consider offering it as well.
For how long have I used the solution?
I have been using RHEL for 15 years.
What do I think about the scalability of the solution?
The scalability of the solution is good.
How was the initial setup?
We use RHEL deployed in different zones, only on-premise, not in the cloud. Deploying RHEL depends on the end user, but migrations aren't usually a problem due to site forwards. The hardest part is dealing with end-user applications on the machines. We use Ansible for scripting, especially with Oracle. Sometimes, meeting the end of life for RHEL versions is tough, and we have had to buy extended support for RHE because some applications reached the end of life within a year. I appreciate the extended support option, though I prefer not to use it.
What's my experience with pricing, setup cost, and licensing?
RHEL's pricing and licensing are quite expensive. For a big company, paying these fees might be manageable, but as a government organization, spending tax money on such expensive solutions is challenging, even though we do have the funds.
What other advice do I have?
I see benefits in using RHEL because it offers stability and long-term support. Although we use both RHEL and Ubuntu, I have noticed that updates in Ubuntu can change things unexpectedly within a main release, which I don't like. That is why I focus on RHEL for its consistent and reliable updates.
RHEL's built-in security features are very good for risk reduction, business continuity, and maintaining compliance. We apply security guidelines in Linux using RHEL, which provides all the necessary baselines. We can choose and apply what we need directly to our RHEL systems.
I would say that open-source cloud-based operating systems like Debian are stable and have been around for a long time. There is a whole community supporting it, making it a strong alternative to RHEL with fewer licensing costs.
Overall, I would rate RHEL as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a tech services company with 11-50 employees
Offers portability, security, and stability
Pros and Cons
- "Red Hat Enterprise Linux's most valuable attribute is its stability."
- "A targeted package tailored for small and medium-sized businesses can help increase business."
What is our primary use case?
We are a Red Hat Enterprise Linux partner and provide host servers for various applications, including web applications and databases.
How has it helped my organization?
Red Hat Enterprise Linux's built-in security features simplify risk reduction and compliance maintenance, making them easy to use. We utilize SA Linux, a highly secure operating system. Its risk mitigation and compliance measures are effectively implemented due to the regular delivery of patches, updates, and bug fixes. This continuous maintenance enhances the stability of the system.
We are able to maintain compliance when it comes to the security regulations.
The level of portability succeeds in keeping our organization agile.
We used several platforms, but Red Hat provides us with a more uniform installation process, a more consistent platform, and easier system maintenance. Additionally, the Ansible playbooks are now simpler to manage due to the standardization of our platform. We quickly realized the benefits of adopting a single platform instead of using multiple platforms. This decision has streamlined our operations and simplified license management for our sales department. Additionally, the purchase process has become more straightforward.
We operate a hybrid IT infrastructure consisting of both on-premises and cloud servers. We have had positive experiences with Red Hat Enterprise Linux, which has enabled us to build and deploy applications with confidence and ensure their availability across physical, virtual, and cloud environments.
Red Hat Insights is a valuable tool for preventing emergencies caused by security vulnerabilities, non-compliant configurations, and unpatched systems. Although we haven't faced an emergency yet, we've noticed that the tool provides valuable advice and sometimes even playbooks to resolve security and stability issues. It's a powerful tool indeed.
Red Hat Insights provides us with vulnerability alerts and targeted guidance. All systems are stable and we have no crashes and no failouts.
What is most valuable?
Red Hat Enterprise Linux's most valuable attribute is its stability.
What needs improvement?
A targeted package tailored for small and medium-sized businesses can help increase business.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable. We have been running the solution for years with no crashes.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is scalable. We have not encountered any issues. Since we are virtualized, it is merely a matter of allocating virtual CPUs, virtual memory, and so on. The limits are very high, so we are not currently experiencing any constraints.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We switched from our previous solution to Red Hat Enterprise Linux because of the uniformity of the platform. It is also a larger organization that is well known.
How was the initial setup?
The initial deployment is straightforward and well-documented. The deployment time is between 15 to 30 minutes.
What other advice do I have?
I would rate Red Hat Enterprise Linux eight out of ten.
From what I've seen of Red Hat Enterprise Linux, it's well-documented. There are comprehensive notes and documentation available. I've been using it recently, and I've found that all the information I need is readily available. If we can't find what we're looking for, our support organization is there to help.
We have a virtual environment and deploy the solution from a satellite.
Currently, we require two people for the maintenance of Red Hat Enterprise Linux.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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