We use the solution internally for developing our software, including running databases and banking applications. These are the kinds of services we provide to customers, as well as our own internal software products.
Solutions architect at a tech vendor with 10,001+ employees
Enhances productivity with robust community support and seamless integration
Pros and Cons
- "The support and stability provided by Red Hat Enterprise Linux contribute significantly to its value."
- "More comprehensive support for OpenShift integrations and a less customized, Red Hat-specific setup process would be beneficial."
What is our primary use case?
How has it helped my organization?
The solution has helped enormously in terms of development and infrastructure. It enables us to centralize development and improve productivity significantly by providing a stable platform with documentation and best practices for deploying robust solutions.
What is most valuable?
One of the most valuable features is the ease of consumption and the extensive community-driven resources. The documentation is extensive, allowing users to get started without difficulty.
Additionally, the support and stability provided by Red Hat Enterprise Linux contribute significantly to its value.
What needs improvement?
The solution requires a lot of prerequisites and understanding of the Red Hat ecosystem before one can get started. This complexity could be improved.
More comprehensive support for OpenShift integrations and a less customized, Red Hat-specific setup process would be beneficial.
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Red Hat Enterprise Linux (RHEL)
January 2026
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For how long have I used the solution?
We have been using the solution for more than ten years.
What do I think about the stability of the solution?
The solution has been stable. We partner closely with Red Hat, and the operating system has been reliable for a long time.
What do I think about the scalability of the solution?
I am not directly involved with scaling aspects, so I can't provide specific insights on this.
How are customer service and support?
We have been very happy with customer service and support. Red Hat offers prompt support with a good turnaround time, effectively addressing any issues.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive. It is not cheap. That said, it provides value considering what it offers.
What other advice do I have?
I would suggest that anyone starting to develop should consider starting with a community-based version, however, for production workloads, it is important to have the support model from Red Hat as it provides stability and quick issue resolution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Developer at a tech services company with 1-10 employees
I like the flexibility the solution offers in terms of permissions
Pros and Cons
- "I like the flexibility RHEL offers in terms of permissions. The patch management is much shorter and easier."
- "There's an operating system called EdgeOS, which is an edge operating system used by edge computing nodes in the cloud. If RHEL had a version incorporating EdgeOS-type functions, that would be great. Otherwise, you have to learn a little bit of EdgeOS to work with those nodes."
What is our primary use case?
I use Red Hat Enterprise Linux as an operating system for government contracts.
What is most valuable?
I like the flexibility Red Hat Enterprise Linux offers in terms of permissions. The patch management is much shorter and easier. Red Hat Enterprise Linux helps us move workloads between different clouds and data centers. It's pretty smooth and transparent.
We use AMIs — machine images — for provisioning. The image builder is nice. It's a vertical Amazon machine image. They have each machine image, so you don't need to install anything. You can just copy the machine image.
What needs improvement?
There's an operating system called EdgeOS, which is an edge operating system used by edge computing nodes in the cloud. If Red Hat Enterprise Linux had a version incorporating EdgeOS-type functions, that would be great. Otherwise, you have to learn a little bit of EdgeOS to work with those nodes.
For how long have I used the solution?
We have used Red Hat Enterprise Linux for several years.
What do I think about the stability of the solution?
I rate Red Hat Enterprise Linux nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Red Hat Enterprise Linux nine out of 10 for scalability.
How are customer service and support?
I rate Red Hat support nine out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Red Hat offers better support and stability. There are several others, including Windows, and Red Hat Enterprise Linux is a pretty stable standard operating system.
How was the initial setup?
I rate Red Hat Enterprise Linux nine out of 10 for ease of deployment and migration. Deploying an AMI is straightforward. We hardly had to do anything. It's pretty much automatic and uninterruptible.
What's my experience with pricing, setup cost, and licensing?
I wasn't involved in the licensing, but Red Hat Enterprise Linux's price should be reasonable if the government and others get it.
What other advice do I have?
I rate Red Hat Enterprise Linux 10 out of 10. It's the top of the line.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
January 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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At Kaizen Gaming Site Reliability Engineer (Stoiximan & Betano) at a recreational facilities/services company with 501-1,000 employees
Reliable, stable upgrades, and good support
Pros and Cons
- "It is a very stable operating system. We are not afraid to upgrade it."
- "The biggest challenge that we had was the migration from CentOS to Red Hat Enterprise Linux, but after some tests, it was easy."
What is our primary use case?
We have Red Hat Enterprise Linux for our staging and development environments. We are using Red Hat Enterprise Linux for our production servers. It is the only Linux operating system that we are using in our company. I do not think we will change it. We will stay with it.
How has it helped my organization?
We started with CentOS, so it is quite similar. We have various features, and it is stable. The updates and upgrades are stable. This is the most important thing for my company. We are a gambling company. Reliability and performance are the most important for us. We like to press the update button and have an updated operating system after one, two, three, or five minutes. The most important thing about Red Hat Enterprise Linux is that it is a stable operating system.
We are using Red Hat Enterprise Linux for containerization projects. Red Hat Enterprise Linux and Docker daemons have been running for years without any problems. It is very stable. We are happy with it.
Every time we did an update or upgrade for the operating system or some dependencies, it worked well. It was very fast and stable. We are not afraid to press the button. We are happy with it.
The portability of applications and containers built on Red Hat Enterprise Linux keeps our organization agile. We are running some Docker applications. They are not our production applications. We are running some containers. It is very quite easy.
We use Red Hat Insights, and we are happy with Red Hat Insights in urgent situations due to security issues, noncompliant settings, or unpatched systems.
Red Hat Insights provides us with vulnerability alerts and targeted guidance. We have not had any problems.
What is most valuable?
It is a very stable operating system. We are not afraid to upgrade it.
If I want GUI, its GUI is better than other open-source operating systems. I prefer it for package management for sure. I am happy with it.
What needs improvement?
At the moment, I am happy with it. I cannot think of any areas for improvement. We have everything. The biggest challenge that we had was the migration from CentOS to Red Hat Enterprise Linux, but after some tests, it was easy.
For how long have I used the solution?
We have been using Red Hat Enterprise Linux for almost two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We plan to increase its usage.
How are customer service and support?
We are partners of Red Hat. We have support, so we are good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using CentOS. The architect in my company chose Red Hat Enterprise Linux because we were already partners with Red Hat.
How was the initial setup?
We are mostly on-prem. We are trying to migrate our applications to the cloud. We are using Azure Cloud.
The main data center that we have is in Ireland, but we are serving a lot of countries. We have small data centers for some countries. We have 2,000 VMs in Ireland, and we also have VMs in other countries. We have almost five data centers. We use Red Hat Enterprise Linux in all of them.
Migration from CentOS to Red Hat Enterprise Linux was a big challenge, but Red Hat had software to migrate and convert all CentOS VMs to Red Hat Enterprise Linux. It was an adventure in the beginning, but after some tests, it was easy. We migrated and converted almost 2,000 VMs in two to three months, and we had only ten cases where the migration failed, but it was our fault. We were happy.
For migration to Red Hat Enterprise Linux, we created a template and made the changes that we wanted. We ran some Ansible Playbooks, and we created the VMs.
What about the implementation team?
We used a consultant from Red Hat the first time.
Which other solutions did I evaluate?
We did not evaluate other solutions.
What other advice do I have?
To a colleague who is looking at open-source, cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would advise going for Red Hat Enterprise Linux because of support. There would be someone who already knows about your issue and can help you in a couple of hours. There is no need to spend time fixing the issue by yourself. Imagine running Ubuntu and having a production issue. You need someone to guide you.
Red Hat Enterprise Linux has not enabled us to centralize development. Our company is based on the .NET language. Our developers do not care about our infrastructure. They develop their applications, and we deploy them in OpenShift. We are using Red Hat Enterprise Linux for other services, such as MongoDB, Postgres, and our logging infrastructure. We use it for Elasticsearch, Graylog, and Docker services. Our applications do not run on Red Hat Enterprise Linux systems. They are running on CoreOS for OpenShift.
I would rate Red Hat Enterprise Linux a ten out of ten. It is stable. We are not afraid to upgrade it. We are happy to use it. This operating system is for us.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Support Analyst at a financial services firm with 10,001+ employees
Frequent need for updates and lack of stability can be problematic
Pros and Cons
- "I prefer AIX, but Red Hat Enterprise Linux is cheaper."
- "Red Hat Enterprise Linux's patching process needs improvement, particularly in achieving consistency. Currently, when you patch, you might not have control over the timing, leading to different software packages ending up at different patch levels. This lack of consistency can make it challenging to manage and control the various components effectively."
What is our primary use case?
We use Red Hat Enterprise Linux across different versions, from six to nine, to run various applications. Our main area of focus involves using Satellite support to manage and patch both the Red Hat Enterprise Linux OS and specific applications like OpenShift and other products supported by Red Hat. We have multiple environments, including Azure, AWS, and a standalone eXs host.
What needs improvement?
Red Hat Enterprise Linux's patching process needs improvement, particularly in achieving consistency. Currently, when you patch, you might not have control over the timing, leading to different software packages ending up at different patch levels. This lack of consistency can make it challenging to manage and control the various components effectively. My background is in IBM AIX, so the patching is based on the technology level and the service pack level, so all the related patches stay at the same level.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for ten years.
How are customer service and support?
I would rate the knowledge base offered by Red Hat as average. I would rate their support as a three out of ten.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
We also use IBM AIX. I prefer AIX, but Red Hat Enterprise Linux is cheaper. However, IBM has real technical support. You can call a 1-800 number and get a technician on the line. That's real technical support. Red Hat requires you to email them and schedule a call.
What other advice do I have?
Overall, I rate Red Hat Enterprise Linux as a five out of 10.
I don't see Red Hat Enterprise Linux's built-in security features as effectively simplifying risk reduction and compliance. We use AIX, but still, we face a lot of vulnerabilities from Red Hat that need frequent patching, often monthly. This frequent need for updates, along with the rapid changes in Red Hat Enterprise Linux releases, can be frustrating and lead to instability. In the banking industry, where we take vulnerabilities seriously, these frequent releases and lack of stability can be problematic.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Engineer at a tech consulting company with 10,001+ employees
Well-supported operating system, easy to deploy, and has good uptime and security
Pros and Cons
- "One of the most valuable features is the package manager because it makes it easier to keep everything up to date."
- "The package compatibility between different releases is a little confusing sometimes."
What is our primary use case?
We have general use cases.
How has it helped my organization?
It's a well-supported OS. I don't know what we'd use if we didn't have it.
Moreover, the last time I had an issue flagged with the vulnerability, I was able to go to the Red Hat website and find a patch. It worked pretty well.
The built-in security worked well when it came to solidifying risk production and maintaining compliance. The uptime or security of our systems has been pretty solid.
It helps us maintain our security standards and keeps us up to date on security.
What is most valuable?
One of the most valuable features is the package manager because it makes it easier to keep everything up to date.
What needs improvement?
The package compatibility between different releases is a little confusing sometimes.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for 10 years.
Which solution did I use previously and why did I switch?
We've also used Ubuntu.
It's a matter of certain servers that need to be kept secure, so we chose Red Hat.
How was the initial setup?
When I order a server in our organization, it comes installed, and then they spin it up.
I am involved in the upgrade processes. The upgrades weren't complex but required some downtime. We don't normally upgrade until a particular OS version becomes end-of-life and the new one starts.
What about the implementation team?
Our in-house IT department did the deployment. We have a separate IT department that leverages the training provided by Red Hat.
What other advice do I have?
Overall, I would rate the solution a nine out of ten because most of the information I need I could find on the Red Hat website.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director (PRC) at a tech services company with 1-10 employees
Protects from ransomware attacks and significant data loss, but its operating system configuration could be improved
Pros and Cons
- "The most valuable features of Red Hat Enterprise Linux are its stability and resilience in that we rarely have to take down the systems completely to patch them."
- "The solution's operating system configuration and function selection could be improved."
What is our primary use case?
We use Red Hat Enterprise Linux as an operating system for hosting Oracle databases.
How has it helped my organization?
Compared to Windows as a server operating system, Red Hat Enterprise Linux seems more secure, and we've had fewer intrusions onto our systems. That one, for us, is the single most important thing. In a few instances where we've had intrusions, we've been able to detect them very quickly and get patches that fix those security holes very quickly, thus preventing further intrusions.
In the cases of clients I've worked for, I've never been involved in a ransomware attack or a significant reportable data loss. That is why we continue using either Red Hat Enterprise Linux or Oracle Linux.
What is most valuable?
The most valuable features are its stability and resilience in that we rarely have to take down the systems completely to patch them.
What needs improvement?
The operating system configuration and function selection could be improved. Configuring the operating system and selection of options takes a lot of expertise. I'm now going to retire, and I've been doing this for many years. Trying to train people to make those choices is proving to be difficult. However, to get applications to run efficiently in those environments, those selections are absolutely crucial.
Red Hat Enterprise Linux should include simpler storage management.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for 20 years.
What do I think about the stability of the solution?
I rate Red Hat Enterprise Linux a nine out of ten for stability.
What do I think about the scalability of the solution?
No system is infinitely scalable in a linear manner. As you scale up anything, the fact that you're scaling adds overheads. If I were to compare Red Hat Enterprise Linux to Windows, I would give Windows a seven because you run out of scalability much faster on the Windows side.
I rate Red Hat Enterprise Linux a nine out of ten for scalability.
How are customer service and support?
Red Hat Enterprise Linux's technical support team is not that great.
How would you rate customer service and support?
Negative
What's my experience with pricing, setup cost, and licensing?
Red Hat Enterprise Linux is expensive, but it's hard to quantify. Oracle doesn't have a license. You just download Oracle software and use it, but their support is way more expensive. So they're about the same. With these types of operating systems, you need to have some support. With Red Hat Enterprise Linux, you need to pay a massive upfront licensing fee in order to get support. You don't have to pay a licensing fee for Oracle, but then you pay a massive support fee to get the support.
They're about the same overall. I don't really make that choice for my clients. I ask them to ensure that they do have some support from someplace. If they suffer a breach and need someone to help fix the problem, they should have something up and running when it happens instead of running around trying to arrange it.
What other advice do I have?
Most of my clients have particularly sensitive information. We tend to run on-premises rather than the cloud because of security issues for those highly sensitive databases. We disconnect those databases from the internet so they are ultimately secure. That is something that you cannot do in the cloud.
Red Hat Enterprise Linux doesn't have any particular standout security features, which the other Linux tools don't have. I've also used the Oracle version of Linux, which seems very similar to Red Hat Enterprise Linux. Both seem to be as secure as the other. If I have to give a score in relation to stability, Oracle's version of Linux might be slightly more stable than Red Hat Enterprise Linux.
All the customers I've worked for have been using those operating systems for a long time. For instance, one of our customers has been using Red Hat Enterprise Linux since it was first available over 20 years ago. A return from that is difficult. They were using Unix rather than Linux. The applications they ran were ported from those environments, and migrating them to Red Hat Enterprise Linux was relatively painless. We did those migrations back in 1995 to 1997.
We tend to use the environment for running databases. So, we have very few real users directly connecting to the system. The people who connect to the system do so by applications.
We haven't needed any maintenance for a long time. My last company was a large organization, and we had the internal expertise to provide support. Some net contributors have fixed bugs themselves and contributed those bug fixes back into the Linux open-source community. It was a huge organization, and its IT department was as big as some software consultancies.
Overall, I rate Red Hat Enterprise Linux a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a financial services firm with 501-1,000 employees
Good security, helpful support, and helps with compliance
Pros and Cons
- "Technical support is pretty good. It's one of the main reasons we chose Red Hat over competitors."
- "We're hoping that they continue to onboard open-source products into their operating system."
What is most valuable?
The solution offers stable distribution and is very focused on security. It's very committed to delivering security fixes. That way, we don't have to keep moving forward with new versions.
They are very focused on security and their products are well-designed in that regard. Their delivery of fixes for all products is great. It helps us maintain compliance and helps with risk reduction.
They provide satellites as an account management solution to deliver fixes. It helps us figure out where there are security gaps in our system. They offer good compliance out of the box.
We are starting to roll out container approaches for delivering new solutions. It's still early. We are using a very simple setup and we're beginning to test OpenShift.
The product enables us to achieve security standards certification.
We can build with confidence and ensure availability across physical infrastructures. From the OS perspective, they do have a lot of reliability features. The virtualization is being phased out (their previous solution) and now they are moving to OpenShift. We're just starting to adopt it.
We can automate security configurations. We're using the Red Hat security ecosystem to manage logical access and security. It delivers a lot of information with regard to security and hardening and how to use its products properly with regard to security, and we try to follow those guidelines.
What needs improvement?
Overall, they are doing a good job. We're hoping that they continue to onboard open-source products into their operating system.
For how long have I used the solution?
I've been using the solution for about seven years.
How are customer service and support?
Technical support is pretty good. It's one of the main reasons we chose Red Hat over competitors.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We've been working with CentOS. It was used in a very limited scope. We've also used Oracle Enterprise Linux for a limited scope. Red Hat has a more solid community and certifies its products more effectively.
How was the initial setup?
We're quite experienced with the initial setup at this point. For us, the process is a standard procedure.
The product does require some maintenance. There are about four people dedicated to the technology at this time.
What's my experience with pricing, setup cost, and licensing?
They are becoming very competitive. There has been more pressure based on competition, which is healthy. They could continue to work on their pricing model. The subscription model for some products needs improvement. The automation shouldn't be combined with managed hosts. Pricing should be based on socket and not endpoints.
Which other solutions did I evaluate?
We evaluated Oracle Enterprise Linux.
What other advice do I have?
I'm a customer and end-user.
We do not use Red Hat Insights just yet due to some restrictions around sending sensitive information off-premises. We're quite limited in terms of using that feature at the moment.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a financial services firm with 1,001-5,000 employees
Reduces risk, enhances security, and is easy to use
Pros and Cons
- "The solution provides more detailed control."
- "It could be simplified. I'd like to see them introduce PDFs or documents to better explain technicalities to new users."
What is our primary use case?
I use the solution for research purposes.
How has it helped my organization?
The solution provides more detailed control.
What is most valuable?
The product's built-in security features when it comes to simplifying risk reduction and maintaining compliance can be a tedious topic. It varies from user to user, however, it offers a lot of rapid releases. It helps us to simplify risk reduction and maintain compliance.
The portability of applications and containers built on the product when it comes to keeping your organization agile is good. It's easy to use.
It enhances our security. It helps us comply with company regulations.
When it comes to ensuring availability across physical virtual and cloud infrastructure, it's been okay so far.
It helped us to avoid emergencies due to security issues.
What needs improvement?
I consider the solution to be sufficient. I do not use it too much and therefore do not see any underlying problems with the solution.
It's sufficient and it doesn't need new features. However, as new technologies enter the market, I hope they will keep up with the changing market.
From a product point of view, it's very efficient for servers. However, the solution is complex in terms of its architecture. It could be simplified. I'd like to see them introduce PDFs or documents to better explain technicalities to new users.
Memorizing commands can be a bit tedious.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The product has been stable so far.
What do I think about the scalability of the solution?
The solution is deployed to the data center, which is managed only by a few teams.
About 150 people are using the solution. We also have 45 to 50 administrators as they are managing different areas.
The solution is scalable. However, I'm not sure if we plan to scale further in the future.
How are customer service and support?
I have not interacted with support very much.
How was the initial setup?
I was involved in the deployment. The initial setup was very straightforward.
The deployment is fast and the process is efficient.
What about the implementation team?
I did a lot of the implementation myself.
Which other solutions did I evaluate?
I did not evaluate other options.
What other advice do I have?
I'd rate the solution an eight out of ten.
I'd advise new users to learn from someone who has done everything before. It's much easier than trying to learn by yourself from scratch. They should also have their own environment for testing.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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