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reviewer2295381 - PeerSpot reviewer
Sr. Systems Admin at a financial services firm with 10,001+ employees
Real User
Oct 26, 2023
Hardware-independent, cost-efficient, and saves maintenance time
Pros and Cons
  • "It is hardware-independent. We can use Dell, HPE, or any other hardware. It is also more reasonable than the other operating systems."

    What is our primary use case?

    We host our applications and database servers on Red Hat Enterprise Linux.

    We mostly have an on-premises setup. We also have Red Hat Enterprise Linux running on a virtual machine.

    How has it helped my organization?

    Compared to our previous Unix distro, it is pretty easy and less time-consuming to do patching and maintenance. It saves a lot of time during maintenance.

    What is most valuable?

    I started with Solaris 10, and then we migrated to Red Hat Enterprise Linux. Apart from local zones and a few other things, its features are similar to Solaris 10. It is getting our job done. It is hardware-independent. We can use Dell, HPE, or any other hardware. It is also more reasonable than the other operating systems.

    It integrates closely with other products of Red Hat, such as Ansible, which makes it more efficient.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux since 2010.

    Buyer's Guide
    Red Hat Enterprise Linux (RHEL)
    June 2026
    Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
    902,270 professionals have used our research since 2012.

    How are customer service and support?

    We are getting all the support that we need on a timely basis. In the case of any issue, we are getting all the support needed to bring the production back online. I would rate them a nine out of ten.

    Which solution did I use previously and why did I switch?

    We were using Solaris 10. We moved to Red Hat Enterprise Linux because it is cost-efficient and hardware-independent.

    How was the initial setup?

    I am a part of the team that does the OS deployment. Its initial deployment is straightforward. We use automation for deployment. We have a kickstart to deploy the OS. Once we create that kickstart configuration file, the deployment is straightforward.

    In terms of our upgrade and migration plans to stay current, we upgrade it before the OS is end of life. It is pretty straightforward. We are pretty satisfied with Red Hat Enterprise Linux systems when it comes to provisioning and patching.

    What about the implementation team?

    We deployed it on our own. 

    What's my experience with pricing, setup cost, and licensing?

    It is cost-effective.

    Which other solutions did I evaluate?

    There were not many options available.

    What other advice do I have?

    Overall, I would rate Red Hat Enterprise Linux a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2211579 - PeerSpot reviewer
    Senior Linux System Administrator at Torch Technology
    User
    Jun 15, 2023
    A stable solution that can be used to develop and run scenarios
    Pros and Cons
    • "We use Red Hat Enterprise Linux with Git apps in our closed environment to develop and run scenarios."
    • "Red Hat Enterprise Linux's documentation could be improved."

    What is our primary use case?

    We use Red Hat Enterprise Linux mostly for development.

    What is most valuable?

    We use Red Hat Enterprise Linux with Git apps in our closed environment to develop and run scenarios.

    What needs improvement?

    Red Hat Enterprise Linux's documentation could be improved. Sometimes when you call up support to have that Red Hat answer, they send you back a Reddit or Google link. I can Google or go to Reddit, but I want an answer from Red Hat.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux since it started back in the 1980s.

    What do I think about the stability of the solution?

    I rate Red Hat Enterprise Linux a ten out of ten for stability.

    What do I think about the scalability of the solution?

    I rate Red Hat Enterprise Linux a ten out of ten for scalability.

    How are customer service and support?

    I rarely call Red Hat Enterprise Linux's support, but when I do, they send me a Google link.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    Since I've been deploying Red Hat Enterprise Linux for so long, it's not complex for me. Once we configure our kick start, we power up a new system, attach it, and it builds it.

    What about the implementation team?

    We implemented Red Hat Enterprise Linux directly through Red Hat.

    What was our ROI?

    We have seen a return on investment with Red Hat Enterprise Linux concerning the ability to develop what we need, what we do, and our scenarios. The solution saves us man-hours, and man-hours equals money.

    What other advice do I have?

    We cannot use Red Hat Enterprise Linux on the cloud because I work as a contractor for the government, and all our development is in a classified area where we can't touch the internet at all.

    In the last quarter, Red Hat Enterprise Linux products like Satellite Server and OpenShift stood out because of their ease of administration. I do system administration. When my customers need something, assisting them with these products is easier than giving a long configuration of YAML.

    I like Red Hat Enterprise Linux's built-in security features. We use their SCAP features when we do our kickstart and build it.

    We were using Docker, and the Docker swarm was trying to get all the containment. We're now switching to Podman and getting our developers to learn that more so we can give them the ability to kick off containers.

    Overall, I rate Red Hat Enterprise Linux a ten out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Red Hat Enterprise Linux (RHEL)
    June 2026
    Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
    902,270 professionals have used our research since 2012.
    reviewer2197425 - PeerSpot reviewer
    Architect at a tech company with 11-50 employees
    Real User
    Jun 13, 2023
    An enterprise solution with good performance, security, and support
    Pros and Cons
    • "Support is most valuable. If a customer has a problem with a feature or a bug, we can open a support case for that, and the issue is resolved or taken care of. That's the main benefit of the product."
    • "There are a lot of file systems that are supported by other Linux distributions. Red Hat Enterprise Linux is a little behind those. For example, Btrfs is a file system that is not supported by Red Hat."

    What is our primary use case?

    I'm a consultant, and our customers use this product. I work for a company that works with this product. I mostly work with Red Hat Enterprise Linux. We do designs of infrastructure projects from the bottom to the top. We install Red Hat Enterprise Linux at the system level. Based on the application requirements, we design, configure, and update the systems.

    Our customers use it as a basic operating system on which they deploy applications. They have enterprise application servers such as Tomcat or custom applications that need an operating system.

    I've worked with it both on-prem and on the cloud. It depends on the client. On the cloud, the cloud providers are both AWS and Azure. This also depends on the clients, but it's mostly AWS and Azure.

    How has it helped my organization?

    Mostly, our customers use Red Hat Enterprise Linux because of its performance and security. They want to have an operating system that is supported and secure because they don't want to spend too much time supporting a Linux version that is not enterprise. They want an enterprise product that is secure so that they don't have to think about it all the time.

    It isn't difficult for our customers to move workloads between the cloud and the data center using Red Hat Enterprise Linux. The integration from on-prem to the cloud is quite easy because the operating system is the same. The operating system works the same in both places, so it's easy.

    It has helped our customers avoid cloud vendor lock-in because they didn't need to buy a specific subscription from a cloud vendor or use a specific operating system from a cloud vendor and change the code of their application in relation to that. It's important to have a solution that avoids cloud vendor lock-in because they can move freely from one system to another system without any issues.

    It has saved costs for our customers because it's a stable operating system, and they have no problem with security, patching, and so on. The operating system and the environment are stable. It works everywhere without any issues, so the development of the applications is not impacted by the system. Red Hat Enterprise Linux is easy to use and well-supported.

    What is most valuable?

    Support is most valuable. If a customer has a problem with a feature or a bug, we can open a support case for that, and the issue is resolved or taken care of. That's the main benefit of the product.

    The resiliency of Red Hat Enterprise Linux is quite good. 

    What needs improvement?

    Some low-level aspects, such as the file system support, can be improved. There are a lot of file systems that are supported by other Linux distributions. Red Hat Enterprise Linux is a little behind those. For example, BTRFS is a file system that is not supported by Red Hat.

    Some of our customers use the image builder tool to build the golden image to deploy to the cloud or to build a custom image to deploy on the cloud or on-prem. The golden image created by the image builder tool is good. It's the golden image. It works without any issues. However, the build process of image builder could be improved because it's not up to the standard or at par with other tools that build the golden image. However, it's quite useful and quite easy to use. It's not a big problem, but it could be improved. There is not a lot of information about how to use it. The process is not as well documented as the other parts of Red Hat Enterprise Linux.

    The knowledge base offered by Red Hat is very good, but it could be improved and made much easier to search. Currently, the best way to find an article in the knowledge base is by using Google Search. By searching on Google, we can find the right knowledge base article, but it isn't easy to find information by using the search option within the knowledge base.

    For how long have I used the solution?

    I've been working with Red Hat Enterprise Linux for the last four years.

    What do I think about the stability of the solution?

    It's very stable. I didn't have any issues with the stability of the product most of the time.

    What do I think about the scalability of the solution?

    Its scalability is very good. It scales very well in the right infrastructure.

    How are customer service and support?

    Their support is good. It's one of the best support in the IT world for a product because you always get a response for every bug or issue. Overall, I'd rate their support a nine out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    They were using Ubuntu.

    How was the initial setup?

    It's straightforward. It's pretty easy to deploy Red Hat Enterprise Linux. It can be difficult based on the workflow of the client, but overall, it's pretty straightforward to deploy on the cloud environment because all cloud providers support the deployment of Red Hat Enterprise Linux. The golden image of Red Hat Enterprise Linux is compatible with every cloud provider. There is a feature in the cloud console for joining the Red Hat Enterprise Linux account with the cloud account, so you can create cloud images from the console. It's pretty easy from that.

    What was our ROI?

    Our customers have seen an ROI because after they choose Red Hat Enterprise Linux, they stay with the product and renew the subscription. It's a good investment for the IT department.

    What's my experience with pricing, setup cost, and licensing?

    Its licensing is pretty confusing. There are a lot of subscriptions, and it isn't always clear which subscription is the best, but with their support, it's easy to find the right one.

    Our customers sometimes buy it directly from the cloud provider, but most of the time, they have a hybrid infrastructure, so they already have some kind of subscription, and they use that subscription on the cloud.

    Which other solutions did I evaluate?

    We evaluated other options, but other options don't provide the support and stability that come with Red Hat Enterprise Linux.

    What other advice do I have?

    To someone who is looking at open source cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would say that if they are looking for an enterprise OS on a cloud environment and they want to have some stability and security, Red Hat is the perfect match for that.

    Overall, I'd rate Red Hat Enterprise Linux a nine out of ten.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer2197401 - PeerSpot reviewer
    Software Engineer at a energy/utilities company with 5,001-10,000 employees
    Real User
    Jun 8, 2023
    A stable solution with good built-in security and a responsive support team
    Pros and Cons
    • "Support has a fast response time."
    • "The solution should provide better documentation."

    What is our primary use case?

    Our use cases are pretty broad. We develop the automation that provisions the VMs, and then anyone in the company can request the VM for whatever intended purposes.

    What is most valuable?

    Red Hat Support is really good. Support has a fast response time. The product has good security. We deal with very urgent issues. The response time should be optimal if the issue requires Red Hat Support. 

    My company is a utility company. Outages are a major issue for us. A faster response time is very important to get the applications back up so we can keep up with our production time. Red Hat's documentation is always really good.

    What needs improvement?

    As a software developer, documentation is very important to me. The solution should provide better documentation.

    What do I think about the stability of the solution?

    The solution is very stable.

    What do I think about the scalability of the solution?

    The product is scalable. We're able to provide as many VMs as we like. We never run into an issue with how many VMs we are provisioning.

    How are customer service and support?

    Support can always be improved. I rate the product’s support an eight or nine out of ten.

    How would you rate customer service and support?

    Positive

    What's my experience with pricing, setup cost, and licensing?

    The solution can get pretty pricey depending on how many machines we're licensing but for a good reason.

    What other advice do I have?

    We purchased the solution from Red Hat. We use Packer by HashiCorp to build our templates. I am a junior developer. I have been employed with my company for about five months. I don't know the initial issues that led to us choosing Red Hat Enterprise Linux as our Linux solution. I speak from a developer’s perspective because I deal with Ansible.

    The product has really good built-in security. The product provides good support, which helps us manage downtime and get the service back up and running, thus producing more money.

    Overall, I rate the product a ten out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2197293 - PeerSpot reviewer
    Systems Engineer at a financial services firm with 1,001-5,000 employees
    Real User
    Jun 7, 2023
    The solution's enterprise-level security provides peace of mind, ensures compliance, and allows us to focus on other tasks
    Pros and Cons
    • "One of Red Hat Enterprise Linux’s valuable features is its enterprise-level security. We are guaranteed that it's secure, and that's important for us because we need to comply with security regulations. Security always remains a top priority."
    • "The knowledge base provided by Red Hat exists, but I find it difficult to navigate. The information seems scattered and hard to find."

    What is our primary use case?

    One of our use cases is for our in-house applications that the development team builds. We also use it for typical tasks like running Jenkins, GitLab, and other development tools to make them accessible for the developers who write code and do software development.

    What is most valuable?

    One of Red Hat Enterprise Linux’s valuable features is its enterprise-level security. We are guaranteed that it's secure, and that's important for us because we need to comply with security regulations. Security always remains a top priority.

    We just run Red Hat Enterprise Linux’s built-in security features day in and day out. We know it's secure, and then we just move on to other tasks. It's like a routine where we don't have to think too much because we know it's already integrated into the whole enterprise. It's the next step, and it gives us more time to focus on other tasks.

    What needs improvement?

    We are trying to figure out how to enable encryption or just encryption. The last thing we want is to use locks, which are a hassle for encryption. We don't have the personnel to unlock the system every time it gets rebooted. I know there's a way, like on Windows, where they have TPM. I'm not sure how Red Hat Enterprise Linux’s TPM works. That's one of the issues we face—how to utilize TPM effectively.

    I think in the future, if the company requires us to encrypt everything, it would be a time-consuming process. I'm not sure how long that would take or if it will happen. I just want to understand how Red Hat Enterprise Linux and TPM work or if there's an existing solution that works similarly where I don't necessarily have to be present every time my system reboots and enter a password. At least for Windows, we know that it works, but I'm not familiar with the equivalent functionality in Red Hat Enterprise Linux.

    In future releases, I would prefer a Red Hat Enterprise Linux image that fits on a DVD. The Red Hat Enterprise Linux image keeps getting larger and larger. One of the biggest requirements for my company is that it has to fit on a DVD. Now, with Red Hat Enterprise Linux 9 approaching close to ten gigabytes, it won't fit on a DVD anymore. The last thing we want to resort to is using Blu-ray. I prefer not to use Blu-ray. So we need to keep the image size on a DVD smaller. That's one of the main issues. And we can't use USB sticks either, even though they're a new option. Everything needs to be burned on a DVD. So having a Red Hat Enterprise Linux image that fits on a DVD would be beneficial for any future versions or releases.

    For how long have I used the solution?

    I have been using this solution for eight years now. Right now, we're migrating. I'm trying to upgrade from Red Hat Enterprise Linux 6 to Red Hat Enterprise Linux 7. And that process is painstaking. It's taking a lot of time. I know we want to get that done before October because I think that's when the security support for Red Hat Enterprise Linux 6 expires. We need to move everything to Red Hat Enterprise Linux 7.

    We have a lot of legacy systems, and it's very time-consuming trying to figure out what will work and which version of Red Hat Enterprise Linux will support all our applications. So it's just a lengthy process to go through.

    What do I think about the stability of the solution?

    In terms of stability, there have been some issues, particularly on the workstation side. The workstation tends to freeze up occasionally, requiring a system restart. The server side, on the other hand, works well as intended. Although Red Hat Enterprise Linux is primarily designed for servers, our developers use it as a workstation, and that can sometimes cause issues after a couple of days of continuous use.

    They may need to restart their systems when something freezes or stops working. So it's one of those things we encounter.

    How are customer service and support?

    I don't really use it extensively. I have some knowledge and experience with it, but I don't heavily rely on Red Hat support. Whenever I encounter a problem, I usually turn to Google for solutions.

    The knowledge base provided by Red Hat exists, but I find it difficult to navigate. The information seems scattered and hard to find. I tend to prefer searching on Google since I can get immediate answers there compared to the knowledge base, which can be challenging to navigate. It seems like the knowledge base could use some improvement.

    Which solution did I use previously and why did I switch?

    One of the main advantages is the level of support. Red Hat Enterprise Linux provides nearly ten years of support, including two years of extended support, whereas other operating systems typically have one or two major versions released within five years. It can be challenging to allocate the budget for frequent updates over such a short period. So I think that's the main appeal of Red Hat Enterprise Linux—its ten-year support with an additional two years.

    How was the initial setup?

    Since I've been working with Red Hat Enterprise Linux for a long time, it feels easy for me. However, for someone completely new to it, especially coming from a Windows background, it might seem more complicated. But for me, it's second nature and not that difficult. So the initial setup depends on the level of familiarity with the system.

    For a brand-new system, it might take around ten minutes.

    Which other solutions did I evaluate?

    I have worked with CentOS, Fedora, and Ubuntu. So I have experience with different flavors of Linux, from the Ubuntu side to Fedora. From a developer's point of view, the main difference, if I compare it to Ubuntu, is that they always get the latest packages, which helps them a lot. 

    On the other hand, with Red Hat Enterprise Linux, I understand that it's set up to prioritize security. But sometimes, from a development perspective, it's challenging for them to obtain the latest packages. As an assessment, I have to go out there, fetch the package or compile the new package for the new version, and then bring it into Red Hat Enterprise Linux so that developers can use it. I think that's the issue. It's a balancing act between trying to get the latest package versions and ensuring stability and security. It's a problem that I think everyone struggles with.

    What other advice do I have?

    Overall, I would rate the solution an eight out of ten because there is always room for improvement when it comes to technology.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2197383 - PeerSpot reviewer
    Director at a pharma/biotech company with 1,001-5,000 employees
    Real User
    Jun 6, 2023
    Along with great support, the solution runs exceptionally well, considering its uptime
    Pros and Cons
    • "In Red Hat Enterprise Linux, we use Red Hat Satellite as part of all the patching and deployment, even from on-premises and AWS, and that's been really helpful since it is one product that can be used in a hybrid environment."
    • "Considering an area where the solution lacks, I think we can look into a lot more automation and integrations with Red Hat Enterprise Linux and other products."

    What is our primary use case?

    We use the solution in our company for normal application support and for databases.

    What is most valuable?

    In Red Hat Enterprise Linux, we use Red Hat Satellite as part of all the patching and deployment, even from on-premises and AWS, and that's been really helpful since it is one product that can be used in a hybrid environment. It's just one place to manage everything. It's good since you don't have two different products or places to manage, especially if you have a multi-datacenter and not a multi-cloud but a multi-location environment.

    What needs improvement?

    The room for improvement depends on how we use it. It's just a normal operating system. Considering an area where the solution lacks, I think we can look into a lot more automation and integrations with Red Hat Enterprise Linux and other products. However, I cannot say specifically where the improvement should be because it mostly depends on how we are using it. It just works the way it's supposed to work.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux on the cloud for six to seven years. Currently, we are using Red Hat Enterprise Linux Versions 7 and 8.

    What do I think about the stability of the solution?

    The product's stability is good, with 99.99 percent uptime.

    What do I think about the scalability of the solution?

    Scalability is something my company hasn't delved into that much. Right now, scalability is mostly on the backend hypervisor or how we leverage AWS.

    How are customer service and support?

    I would probably rate the support around an eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We have been using Red Hat Enterprise Linux since I've been with the company. Linux is our platform of choice.

    How was the initial setup?

    I supported those involved in the setup phase peripherally.

    The initial setup was straightforward.

    Regarding the straightforward setup, building the base image and deploying it with our internal security standards was pretty straightforward.

    What's my experience with pricing, setup cost, and licensing?

    We used to get our own license model. We purchased a license through Red Hat.

    Which other solutions did I evaluate?

    We haven't necessarily evaluated other options, but there are a lot of requests coming from other application developers that want to deploy other operating systems because they are much more common, especially in an open source environment. So we have looked into those options. However, Red Hat Enterprise Linux continues to be the main platform that we support. We are also looking into other solutions just in case a scenario arises where a vendor cannot support Red Hat Enterprise Linux for some reason and we will need a backup.

    What other advice do I have?

    Regarding the problems we are trying to solve by implementing the solution, I would say that it is our operating system of choice. I think the support is good since we have Red Hat Enterprise Linux subscriptions. We get support for all the operating systems from them. It's great and stable.

    Regarding the solution's resiliency, it is good. We've been running, and we have over 99 percent uptime all the time. We also do monthly patching and everything, so it works. Kernel upgrades also work as expected. So it has been pretty good.

    Regarding how easy or difficult it is for you to move workloads between the cloud and your data center using Red Hat Enterprise Linux, we don't use relative migrating solutions. It's considered a separate environment, but we use the same base image. 

    I consider the solution to be the main OS because going with an open source solution like Red Hat Enterprise Linux, you have better support.

    The support is great. We also have integrations with other products, especially with whatever Red Hat releases. We have all those integrations available and we can easily take advantage of it.

    I rate the overall solution between seven and eight out of ten.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2197242 - PeerSpot reviewer
    Linux System Administrator at a manufacturing company with 501-1,000 employees
    Real User
    May 30, 2023
    The product is capable of supporting various architectures and enables the management of disconnected workstations
    Pros and Cons
    • "I find the satellite feature the most valuable. It allows us to manage disconnected workstations, keeping their patching, software updates, and bug fixes up to date."
    • "The support can be lackluster sometimes, especially in our disconnected space where we have specific requirements."

    What is our primary use case?

    We are in a closed environment, so submitting a ticket can be painstaking as only a few of us have access to do so. We primarily use Red Hat for its stability, and it's one of the few Linux operating systems that meet our security constraints.

    What is most valuable?

    I find the satellite feature the most valuable. It allows us to manage disconnected workstations, keeping their patching, software updates, and bug fixes up to date. We can collect all the necessary updates on a connected system and then transfer them to a disconnected system. Each client thinks it's connected to an external satellite infrastructure, making management very easy.

    The Image Builder feature seems very helpful. We currently use Kickstart to build systems.

    What needs improvement?

    The support can be lackluster sometimes, especially in our disconnected space where we have specific requirements. Occasionally, we encounter support representatives who are not familiar with our setup. So, in that space, personalized and tailored support based on each use case could be better.

    In additional features, I would have said being more on the bleeding edge, but RHEL 9 was released, which is a nice push forward. So right now, I don't think there's anything specific. I find the product stack to be pretty decent.

    For how long have I used the solution?

    I have been using this solution for three years. We are using versions 7.9 and 8.7.

    What do I think about the stability of the solution?

    It's very stable, but that's also why it falls behind at times. For example, if you have newer hardware like systems A and B that were released within the last year, there might be potential sleep issues, specifically with S3 sleep, that require manual patching and intervention in the kernel. It's because they are trying to support newer systems on a much older framework.

    I believe RHEL 9 is supposed to mitigate that a little bit. It aims to provide a balance between the latest stable release and the older version that is, like, five years old. They're trying to meet somewhere in the middle.

    What do I think about the scalability of the solution?

    We have around 30 workstations and approximately 60 servers.

    How are customer service and support?

    The customer service and support team depends on the environment you are in. The support can be spotty. The support can be spotty; at least they've tried to be helpful. Sometimes they'll just point you to a documentation link, practically like Googling it for you, and it's like, "No, we've already looked at this. Can you please review the logs further?" And sometimes, I'll have to go and pinpoint specific areas to look at. And then it's like, "Oh, okay." 

    It's not always very thorough. But it's hit or miss. So I think it's just a people thing. If you get somebody in support who really likes their job or enjoys fixing things, they're going to go out of their way, as opposed to someone who does the bare minimum.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is very straightforward. It's pretty easy to enable it. After weeks of setting up a Linux Kickstart, the whole system can be deployed. The whole bare-metal system can be deployed in around thirty minutes. So it's really fast, especially for a bare-metal image with a lot of packages installed.

    When it comes to maintaining compliance, I think it's pretty good. However, for risk reduction, we have to rely on other software and tools. So I can't really say that Red Hat provides that specific functionality for us. But I think it's good for maintaining compliance is very easy, especially with satellite. It makes it easy for us to access package and vulnerability information, allowing us to identify and resolve any issues. Overall, it works quite well. If you use the right products, I believe you can have all the necessary components in one place.

    The portability of applications and containers is pretty good, although there is one issue. With the transition to Red Hat 8, Docker was removed. As a result, there is an issue with using Podman, specifically related to certain types of authentication in a mixed Windows-Linux environment. Due to the way secrets and related functionalities work, Podman cannot be utilized in that scenario. Therefore, there are some challenges to address in this regard.

    I believe Red Hat should have maintained compatibility with Docker or at least their own Red Hat Docker until they could bring their software up to speed.

    What about the implementation team?

    We did the implementation ourselves. The documentation is pretty good.

    What was our ROI?

    I save at least a few hours weekly using Red Hat Enterprise Linux (RHEL). 

    What's my experience with pricing, setup cost, and licensing?

    We got the license through a third party. They buy licenses in bulk for us. We pay them, and they handle the licensing.

    Moreover, Red Hat's pricing and licensing structure seems fine. There's not a huge separation. The licenses can cover everything without worrying about the core count, socket count, or similar complexities like VMware and other big companies. It's simple enough to figure out which support contract you want based on the level of support you need.

    It's an open source product.

    What other advice do I have?

    Overall, I would rate the product an eight out of ten. The product is good, and the documentation is really comprehensive. The support is satisfactory as well. Based solely on the product itself, without considering support, we find it stable and capable of supporting various architectures. The documentation is particularly good and stands out. It provides valuable resources, including bug fixes, to people with developer accounts, which are free. Having all that information available is very helpful and resourceful, especially when troubleshooting Linux-related issues.

    The documentation is very good, making it easier to troubleshoot any peculiar Linux-related problems.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Khaled Raad - PeerSpot reviewer
    Senior System Engineer at a financial services firm with 51-200 employees
    Real User
    Top 5
    May 22, 2023
    Offers performance stability, and it's easy to scale up or down by adding servers
    Pros and Cons
    • "Red Hat Enterprise Linux is easy to manage, update, and integrate. I also like Red Hat Enterprise Linux's built-in security features. You need to enable them by default or keep them enabled if you want your system to be secured. It protects most of the system components."
    • "Red Hat Enterprise Linux's monitoring could be improved. I would like additional monitoring features, like a greater ability to monitor services and workloads running. Satellite can provide centralized monitoring of subscriptions and deployments. You can build a monitoring console, but there is no native monitoring."

    What is our primary use case?

    We are a fintech company that uses Red Hat Enterprise Linux for enterprise and financial applications. Red Hat Enterprise Linux is deployed on servers at two sites. Access is mostly limited to IT staff because it is only used on our servers, not employee workstations. 

    How has it helped my organization?

    Red Hat Enterprise Linux offers performance stability, and it's easy to scale up or down by adding servers. The OS is easy to monitor and integrate with other systems. We use all these applications as containers. Red Hat has a container platform called OpenShift that we use to deploy containers. It's effortless to deploy and redeploy Red Hat Enterprise Linux. You can easily deploy it across multiple platforms and move it from one provider to another.

    The operating system helps us meet security standards for the financial industry. You need high levels of security in this business to protect your financial data. Red Hat Enterprise Linux has various security features. 

    We use the System Roles feature primarily with Ansible. It's powerful. You can use it to perform complex tasks, and it simplifies processes. For example, it helps you change network settings for storage, security, monitoring, etc. System roles help us automate security configurations and maintain consistency across systems. They have playbooks we can get from their website, and it's all based on system roles. 

    My company uses Red Hat Insights only for systems with internet access, but most of our environment is offline. 

    What is most valuable?

    Red Hat Enterprise Linux is easy to manage, update, and integrate. I also like Red Hat Enterprise Linux's built-in security features. You need to enable them by default or keep them enabled if you want your system to be secured. It protects most of the system components. 

    What needs improvement?

    Red Hat Enterprise Linux's monitoring could be improved. I would like additional monitoring features, like a greater ability to monitor services and workloads running. Satellite can provide centralized monitoring of subscriptions and deployments. You can build a monitoring console, but there is no native monitoring. 

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux for four or five years.

    What do I think about the stability of the solution?

    Red Hat Enterprise Linux is stable like every other Linux distro. It works fine. We have had no issues. 

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux is easy to scale. You can clone it, deploy another instance, and scale it up with a few changes. 

    How are customer service and support?

    I rate Red Hat's support an eight out of ten. I contact them often. Red Hat's support is helpful. They can solve your issue most of the time or point you in the right direction. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Deploying Red Hat Enterprise Linux is mostly straightforward, but it depends on your requirements and the settings you need to apply. We typically do everything in-house. Red Hat Enterprise Linux requires a little maintenance. We need to do patching, clean up the file system, rotate logs, etc. 

    What other advice do I have?

    I rate Red Hat Enterprise Linux a nine out of ten. If you don't know anything about Red Hat Enterprise Linux, you should read up on it. It will do everything you want. Red Hat Enterprise Linux is excellent.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Javier Álvarez - PeerSpot reviewer
    System Administrator at a tech services company with 51-200 employees
    Real User
    May 17, 2023
    The iptables command is helpful for setting firewall policies
    Pros and Cons
    • "The stability of Red Hat Enterprise Linux is most valuable. I have machines running and working for hours, weeks, and months. The servers don't go down. In Windows, too many services hang, but in Red Hat Enterprise Linux, the servers continue working for months. I have had to reboot the machine only two times in years. The system keeps on working. So, stability is the best feature."
    • "We have had issues with the identification of new volumes when you add new disks or storage."

    What is our primary use case?

    Its use cases include general system management, setting up service with the web server, setting up a virtual, private wall with OpenVPN and FTP servers, etc. I have been working with all the aspects of the system in general.

    How has it helped my organization?

    The stability and the number of users that can access the servers are some of the valuable features. 

    What is most valuable?

    The stability of Red Hat Enterprise Linux is most valuable. I have machines running and working for hours, weeks, and months. The servers don't go down. In Windows, too many services hang, but in Red Hat Enterprise Linux, the servers continue working for months. I have had to reboot the machine only two times in years. The system keeps on working. So, stability is the best feature. 

    Red Hat Enterprise Linux is very secure. There hasn't been any successful attack from hackers in years. It's one of the best features. The iptables command is helpful for setting your firewall policies. Only the machines that have the permissions can access the box.

    What needs improvement?

    We have had issues with the identification of new volumes when you add new disks or storage. You need the remove the machine, which can cause problems when you have high availability. If they can resolve the problem of detection of new volumes, it would be good for system administrators.

    For how long have I used the solution?

    I've been using Red Hat Enterprise Linux since version 6.

    What do I think about the stability of the solution?

    It's very stable.

    How are customer service and support?

    I don't have direct contact with their support, but I know that their support is good because I know people who work directly with their technical support.

    Which solution did I use previously and why did I switch?

    I've worked with UbuntuDebian, SUSE, and other companies. In the past, Debian was the better operating system for servers and Red Hat Enterprise Linux was the better system for desktops, but nowadays, Red Hat Enterprise Linux, CentOS, and Oracle Linux are the better system for servers in my opinion, and Ubuntu is better for desktops.

    This operating system is used by our clients. We don't have it in our organization. We use Windows. I'm not the one who decides about this. My director is the person who take decisions, but I prefer Linux. I like Red Hat Enterprise Linux in servers because there is support, stability, and more users that can access the service. However, in our organization, we use Microsoft Windows because they are partners. 

    How was the initial setup?

    Most of our clients are institutions or public organizations. They have their own infrastructure for security reasons. Having a cloud environment has its own advantages and having your own infrastructure has its advantages. I prefer having my own infrastructure. When you have your own infrastructure, you have more control over all the processes and data of your organization, but I understand that having a cloud setup has advantages because you can manage and automate several systems or processes in the organization.

    It's easy to install Red Hat Enterprise Linux. It's not difficult to install. You have the typical steps of the installation of any Linux-based operating system. Anyone can install this operating system. If you want to install servers such as an Apache server or a web application server, you need certain skills, but the installation of the operating system is easy.

    What's my experience with pricing, setup cost, and licensing?

    I don't know about the pricing because I am not responsible for taking decisions about products used in the enterprise. Our clients use this product, and we use this product with the clients. In my home office, I use a free operating system. There is no support, but I can use it to practice. Our clients need support because it's used in the production environment. I don't know the price of the product, but I understand that with the support that Red Hat offers, compared to other operating systems, Red Hat Enterprise Linux is cheap.

    What other advice do I have?

    It's easy to install and secure. You can customize it and manage various aspects. It's a good operating system for servers with security. It can run on machines without a powerful CPU or a lot of memory. It's stable.

    Overall, I'd rate Red Hat Enterprise Linux a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1453941 - PeerSpot reviewer
    Virtualization and Cloud Solutions Architect at a university with 10,001+ employees
    Real User
    May 11, 2023
    Gives us good performance and ensures availability across different infrastructures
    Pros and Cons
    • "Because most databases run on Linux, that's what makes this solution so important. If you install a Unix system and want to use a database, you won't have to say, 'I can't find any database to run on this.'"
    • "I agree that, when first downloading it, it makes sense that I have to provide my information. But when I want to update, it shouldn't be necessary. Sometimes, I'm just doing a proof of concept and once I'm finished, the server is gone... If Red Hat would remove that requirement, that would be great."

    What is our primary use case?

    I use Red Hat Enterprise Linux for deploying servers to install Oracle Databases.

    How has it helped my organization?

    The performance that we get is very satisfactory. Usually, when you compare the results against previous databases that were run, you realize, "Oh, this is really good." But the performance depends on the hardware you put it on. If you put it on a very powerful server, the performance will be better. If you put Linux on a server that is not powerful, the performance will not be there.

    What is most valuable?

    All of its features are valuable. It's very good when it comes to building with a sense of assurance and for ensuring availability across different infrastructures.

    Because most databases run on Linux, that's what makes this solution so important. If you install a Unix system and want to use a database, you won't have trouble finding a database to run on it. But if you are using Windows, other than using a Microsoft database, you're likely going to have problems. For example, if you want to run Oracle Database on Windows, it could be problematic. Linux, on the other hand, is wide open. People use it for development and that's why we have chosen to use it.

    Also, it's great to have IP tables for firewalls in open source. That's the way things are supposed to be going. When you create a file system they ask you if you would like to encrypt the data, and that's great for securing things. 

    What needs improvement?

    If you download Oracle Linux, it is very easy. And when it comes to updating Oracle Linux, it does not require subscribing to the repo to do the update. When you install Oracle Linux, the repo directory contains all the files needed to run a DNS or VM update. Whereas with Red Hat, if you download the ISO and do the installation, once you finish, they force you to subscribe to their environment to do VM updates.

    I understand that Red Hat would like statistics on how many people are implementing certain kinds of servers, so they force them to create an account. I agree that, when first downloading it, it makes sense that I have to provide my information. But when I want to update, it shouldn't be necessary.

    Sometimes, I'm just doing a proof of concept and once I'm finished, the server is gone. In that situation, Oracle Linux doesn't ask me to subscribe for that server, because they don't need to know. The server may only be there for a second and, once I finish, I delete it. If Red Hat would remove that requirement, that would be great. If I want to download the OS, I understand that they need to know who I am, but they don't need to know that information when I'm building a server, unless it is a production server. If it's not a production server, they shouldn't force people to register.

    Also, it can be difficult to find the RPMs I'm looking for. For example, if you want to recognize a Windows file system in Red Hat, you have to download a package outside of Red Hat. I searched on Google and found the RPM, but I struggled to find it. Once I put it in, everything worked fine. When Red Hat doesn't have something, and others develop it as open source, they should include that RPM in Red Hat's repo so it's not a struggle to find it.

    For how long have I used the solution?

    I have been using Red Hat products for more than 20 years.

    What do I think about the stability of the solution?

    The product is very good. Very mature.

    What do I think about the scalability of the solution?

    We intend to increase our use of Red Hat Enterprise Linux. We are using it more for new stuff.

    How are customer service and support?

    I barely call Red Hat when I run into problems. I Google them and find out the solution and move forward. You can find fixes for most of the issues online.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I also use Oracle Linux which is the same as Red Hat Enterprise Linux. Everywhere that I deploy Oracle Linux, if I deploy Red Hat it works fine.

    How was the initial setup?

    I was involved in the initial testing. We tested it until we could make it work fine and then we provided documentation for the people who would put it into production. But we only did the testing. We work on how it is deployed and document any problems we run into and how to fix them.

    The ease or difficulty of the setup will depend on a number of things. 

    What other advice do I have?

    The solution is self-explanatory. Most applications run on Red Hat Linux and related products.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.