We mainly use RPM-based systems to give our developers virtual machines.
Offers stability and long-term support
Pros and Cons
- "The most valuable features of using RHEL for us are the standard way to run Linux and tools like NetworkManager. They make things easier for us."
- "I prefer a product that offers everything in a yearly subscription, like VMware, and I think RHEL should consider offering it as well."
What is our primary use case?
What is most valuable?
The most valuable features of using RHEL for us are the standard way to run Linux and tools like NetworkManager. They make things easier for us.
What needs improvement?
I prefer a product that offers everything in a yearly subscription, like VMware, and I think RHEL should consider offering it as well.
For how long have I used the solution?
I have been using RHEL for 15 years.
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August 2025

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What do I think about the scalability of the solution?
The scalability of the solution is good.
How was the initial setup?
We use RHEL deployed in different zones, only on-premise, not in the cloud. Deploying RHEL depends on the end user, but migrations aren't usually a problem due to site forwards. The hardest part is dealing with end-user applications on the machines. We use Ansible for scripting, especially with Oracle. Sometimes, meeting the end of life for RHEL versions is tough, and we have had to buy extended support for RHE because some applications reached the end of life within a year. I appreciate the extended support option, though I prefer not to use it.
What's my experience with pricing, setup cost, and licensing?
RHEL's pricing and licensing are quite expensive. For a big company, paying these fees might be manageable, but as a government organization, spending tax money on such expensive solutions is challenging, even though we do have the funds.
What other advice do I have?
I see benefits in using RHEL because it offers stability and long-term support. Although we use both RHEL and Ubuntu, I have noticed that updates in Ubuntu can change things unexpectedly within a main release, which I don't like. That is why I focus on RHEL for its consistent and reliable updates.
RHEL's built-in security features are very good for risk reduction, business continuity, and maintaining compliance. We apply security guidelines in Linux using RHEL, which provides all the necessary baselines. We can choose and apply what we need directly to our RHEL systems.
I would say that open-source cloud-based operating systems like Debian are stable and have been around for a long time. There is a whole community supporting it, making it a strong alternative to RHEL with fewer licensing costs.
Overall, I would rate RHEL as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Master Software Engineer / Manager at a consultancy with 10,001+ employees
Useful online documentation, straightforward implementation, and secure
Pros and Cons
- "The most valuable features are the specification and technical guides, they are most important the security."
- "The accessibility to the resources could be more widespread. We have to put a lot of effort into finding indigenous information on the site. For example, the license information is convoluted. This information should be easier for customers to access."
What is our primary use case?
We are using Red Hat Enterprise Linux for running solutions, such as database solutions, and enterprise, web, and network applications.
How has it helped my organization?
One of the fundamental reasons Red Hat 7 has benefited our organization is that it is fully certified. It has certifications on the DISA STG and other cybersecurity frameworks like Zero Trust. This is what the Department of Defense mandates to be used and it is feasible to receive these specifications and automate the implementation for continuous improvement. By implementing the technical guides, we can receive immediate results and protect environments according to our expectations. There are a group of technical procedures that are shared and that you can implement, if you follow the industry best practices.
What is most valuable?
The most valuable features are the specification and technical guides, they are most important for cyber security assurance
What needs improvement?
The accessibility to the resources could be more widespread. The registration of the license information is complicated and this product registration process should be easier for customers to access.
In an upcoming release, they could improve by having more focused security.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for more than 15 years.
What do I think about the stability of the solution?
The solution is highly stable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is perfectly scalable. You have some resource limits depending on how you're using the technologies. According to those usage patterns, the system is going to be able to give more or less. However, this depends more on the user side than on the system side.
We have approximately 10,000 enterprise users using the systems. They sporadically log into the applications and make use of the database systems and extract information.
How are customer service and support?
There is a division between the paid support and the support that is included by the website of Red Hat. I have only used the website support and there is a lot of documentation available.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup is straightforward for our use case. As long as you understand what you're doing, the technologies that are involved, the proper way to style, secure, and prepare them, everything will be fine.
After you have the guide, the printed procedure, the deployment is straightforward. The operating system can be deployed in less than an hour.
Okay, and how long did the deployment take?
What about the implementation team?
The solution requires maintenance, and it is a shared responsibility. They take different maintenance actions or tasks, and sometimes it's the operating system, database system, or application front band that needs maintenance.
What other advice do I have?
The number one advice would be to keep the division between testing and production.
There's one system that you need to set up for testing purposes only, and this testing system can be obtained free of license. There's an evaluation license that can be easily applied. When developing the application on the Red Hat 7 system, stay using the evaluation version until the requirements are fully met, only then should you migrate them to a paid supported version.
The biggest lesson that you learn by using this solution is, you easily reach a point where a single person or a single team can no longer respond to the complexities and challenges of the security or the different versions of the applications. At that moment you need to rely on a serious fused team, that team that is backing the effort.
I rate Red Hat Enterprise Linux an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Red Hat Enterprise Linux (RHEL)
August 2025

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Senior Linux System Administrator at Torch Technology
A stable solution that can be used to develop and run scenarios
Pros and Cons
- "We use Red Hat Enterprise Linux with Git apps in our closed environment to develop and run scenarios."
- "Red Hat Enterprise Linux's documentation could be improved."
What is our primary use case?
We use Red Hat Enterprise Linux mostly for development.
What is most valuable?
We use Red Hat Enterprise Linux with Git apps in our closed environment to develop and run scenarios.
What needs improvement?
Red Hat Enterprise Linux's documentation could be improved. Sometimes when you call up support to have that Red Hat answer, they send you back a Reddit or Google link. I can Google or go to Reddit, but I want an answer from Red Hat.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux since it started back in the 1980s.
What do I think about the stability of the solution?
I rate Red Hat Enterprise Linux a ten out of ten for stability.
What do I think about the scalability of the solution?
I rate Red Hat Enterprise Linux a ten out of ten for scalability.
How are customer service and support?
I rarely call Red Hat Enterprise Linux's support, but when I do, they send me a Google link.
How would you rate customer service and support?
Neutral
How was the initial setup?
Since I've been deploying Red Hat Enterprise Linux for so long, it's not complex for me. Once we configure our kick start, we power up a new system, attach it, and it builds it.
What about the implementation team?
We implemented Red Hat Enterprise Linux directly through Red Hat.
What was our ROI?
We have seen a return on investment with Red Hat Enterprise Linux concerning the ability to develop what we need, what we do, and our scenarios. The solution saves us man-hours, and man-hours equals money.
What other advice do I have?
We cannot use Red Hat Enterprise Linux on the cloud because I work as a contractor for the government, and all our development is in a classified area where we can't touch the internet at all.
In the last quarter, Red Hat Enterprise Linux products like Satellite Server and OpenShift stood out because of their ease of administration. I do system administration. When my customers need something, assisting them with these products is easier than giving a long configuration of YAML.
I like Red Hat Enterprise Linux's built-in security features. We use their SCAP features when we do our kickstart and build it.
We were using Docker, and the Docker swarm was trying to get all the containment. We're now switching to Podman and getting our developers to learn that more so we can give them the ability to kick off containers.
Overall, I rate Red Hat Enterprise Linux a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Engineer at a financial services firm with 1,001-5,000 employees
The solution's enterprise-level security provides peace of mind, ensures compliance, and allows us to focus on other tasks
Pros and Cons
- "One of Red Hat Enterprise Linux’s valuable features is its enterprise-level security. We are guaranteed that it's secure, and that's important for us because we need to comply with security regulations. Security always remains a top priority."
- "The knowledge base provided by Red Hat exists, but I find it difficult to navigate. The information seems scattered and hard to find."
What is our primary use case?
One of our use cases is for our in-house applications that the development team builds. We also use it for typical tasks like running Jenkins, GitLab, and other development tools to make them accessible for the developers who write code and do software development.
What is most valuable?
One of Red Hat Enterprise Linux’s valuable features is its enterprise-level security. We are guaranteed that it's secure, and that's important for us because we need to comply with security regulations. Security always remains a top priority.
We just run Red Hat Enterprise Linux’s built-in security features day in and day out. We know it's secure, and then we just move on to other tasks. It's like a routine where we don't have to think too much because we know it's already integrated into the whole enterprise. It's the next step, and it gives us more time to focus on other tasks.
What needs improvement?
We are trying to figure out how to enable encryption or just encryption. The last thing we want is to use locks, which are a hassle for encryption. We don't have the personnel to unlock the system every time it gets rebooted. I know there's a way, like on Windows, where they have TPM. I'm not sure how Red Hat Enterprise Linux’s TPM works. That's one of the issues we face—how to utilize TPM effectively.
I think in the future, if the company requires us to encrypt everything, it would be a time-consuming process. I'm not sure how long that would take or if it will happen. I just want to understand how Red Hat Enterprise Linux and TPM work or if there's an existing solution that works similarly where I don't necessarily have to be present every time my system reboots and enter a password. At least for Windows, we know that it works, but I'm not familiar with the equivalent functionality in Red Hat Enterprise Linux.
In future releases, I would prefer a Red Hat Enterprise Linux image that fits on a DVD. The Red Hat Enterprise Linux image keeps getting larger and larger. One of the biggest requirements for my company is that it has to fit on a DVD. Now, with Red Hat Enterprise Linux 9 approaching close to ten gigabytes, it won't fit on a DVD anymore. The last thing we want to resort to is using Blu-ray. I prefer not to use Blu-ray. So we need to keep the image size on a DVD smaller. That's one of the main issues. And we can't use USB sticks either, even though they're a new option. Everything needs to be burned on a DVD. So having a Red Hat Enterprise Linux image that fits on a DVD would be beneficial for any future versions or releases.
For how long have I used the solution?
I have been using this solution for eight years now. Right now, we're migrating. I'm trying to upgrade from Red Hat Enterprise Linux 6 to Red Hat Enterprise Linux 7. And that process is painstaking. It's taking a lot of time. I know we want to get that done before October because I think that's when the security support for Red Hat Enterprise Linux 6 expires. We need to move everything to Red Hat Enterprise Linux 7.
We have a lot of legacy systems, and it's very time-consuming trying to figure out what will work and which version of Red Hat Enterprise Linux will support all our applications. So it's just a lengthy process to go through.
What do I think about the stability of the solution?
In terms of stability, there have been some issues, particularly on the workstation side. The workstation tends to freeze up occasionally, requiring a system restart. The server side, on the other hand, works well as intended. Although Red Hat Enterprise Linux is primarily designed for servers, our developers use it as a workstation, and that can sometimes cause issues after a couple of days of continuous use.
They may need to restart their systems when something freezes or stops working. So it's one of those things we encounter.
How are customer service and support?
I don't really use it extensively. I have some knowledge and experience with it, but I don't heavily rely on Red Hat support. Whenever I encounter a problem, I usually turn to Google for solutions.
The knowledge base provided by Red Hat exists, but I find it difficult to navigate. The information seems scattered and hard to find. I tend to prefer searching on Google since I can get immediate answers there compared to the knowledge base, which can be challenging to navigate. It seems like the knowledge base could use some improvement.
Which solution did I use previously and why did I switch?
One of the main advantages is the level of support. Red Hat Enterprise Linux provides nearly ten years of support, including two years of extended support, whereas other operating systems typically have one or two major versions released within five years. It can be challenging to allocate the budget for frequent updates over such a short period. So I think that's the main appeal of Red Hat Enterprise Linux—its ten-year support with an additional two years.
How was the initial setup?
Since I've been working with Red Hat Enterprise Linux for a long time, it feels easy for me. However, for someone completely new to it, especially coming from a Windows background, it might seem more complicated. But for me, it's second nature and not that difficult. So the initial setup depends on the level of familiarity with the system.
For a brand-new system, it might take around ten minutes.
Which other solutions did I evaluate?
I have worked with CentOS, Fedora, and Ubuntu. So I have experience with different flavors of Linux, from the Ubuntu side to Fedora. From a developer's point of view, the main difference, if I compare it to Ubuntu, is that they always get the latest packages, which helps them a lot.
On the other hand, with Red Hat Enterprise Linux, I understand that it's set up to prioritize security. But sometimes, from a development perspective, it's challenging for them to obtain the latest packages. As an assessment, I have to go out there, fetch the package or compile the new package for the new version, and then bring it into Red Hat Enterprise Linux so that developers can use it. I think that's the issue. It's a balancing act between trying to get the latest package versions and ensuring stability and security. It's a problem that I think everyone struggles with.
What other advice do I have?
Overall, I would rate the solution an eight out of ten because there is always room for improvement when it comes to technology.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Server Engineer at a computer software company with 1,001-5,000 employees
Scales well, works very well for servers, and has responsive support
Pros and Cons
- "It's more stable than the other operating systems."
- "It would be very good if we can easily migrate from CentOS to Red Hat. We are about to move from CentOS to Red Hat. It would be great if they can give us a free version. Otherwise, we need to purchase licenses, which are quite expensive."
What is our primary use case?
We are running databases and applications on it. We are also using the Squid proxy server, NGINX, and Apache, so we are running multiple services on the servers.
We are using Red Hat Enterprise Linux eight and nine. We also use Red Hat Satellite and Red Hat Ansible Tower.
I've mostly worked with the telcos and banking sectors, and they mostly have on-prem setups. We do have a hybrid environment where we have multiple machines running on AWS. I am based in Saudi, where they are using another cloud called Din. They are running Red Hat Enterprise Linux on Din as well.
How has it helped my organization?
Their trainings should be free.
What is most valuable?
It's more stable than the other operating systems. That's why everyone is using the Red Hat Enterprise Linux platform instead of Windows on the server side.
They regularly send us updates regarding patches and security vulnerabilities. We patch our servers quarterly. Mostly, we do patching every three months. They always send us updates on our official email, so it's quite good.
What needs improvement?
It would be very good if we can easily migrate from CentOS to Red Hat. We are about to move from CentOS to Red Hat. It would be great if they can give us a free version. Otherwise, we need to purchase licenses, which are quite expensive.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux for five to six years. I have only been working with Red Hat Enterprise Linux over these years.
What do I think about the stability of the solution?
Its stability is quite good. I'd rate it a nine out of ten.
What do I think about the scalability of the solution?
I'd rate it a nine out of ten in terms of scalability. It's being used in the banking center, and they are running their applications and databases on it.
We have LVM configurations, so according to the application, we can increase the disk size. The environment is quite good for my use.
How are customer service and support?
Their support is quite good, and they're responsive, but they first send us to the platform to check the issues. They don't provide direct support immediately. For a new engineer, it can be quite difficult. It would be good if they put us directly on the call in case of an emergency.
Some of the newer engineers require support in a quick manner. Those of us who have experience of six to seven years don't require the support, but in the beginning, we required support, and their support was quite good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The product selection depends on the company. Telco companies have the budget, and they are using licensed products, whereas small companies usually use the free versions of Linux. They go for Oracle Linux, CentOS, etc.
We are using CentOS and Ubuntu on some of the machines. The company wanted to go for a free product, but I told them that for any support in the future, we need a licensed product, and they are now migrating to Red Hat Enterprise Linux.
How was the initial setup?
It's best in terms of security features. We configure the templates and then we implement the CIS controls, security features, and complete patching of the server.
In terms of maintenance, Red Hat provides us with the details about the security vulnerabilities, and the engineer needs to implement all the security on the servers.
What about the implementation team?
We did it on our own.
What was our ROI?
We haven't seen an ROI.
What's my experience with pricing, setup cost, and licensing?
From a management point of view, it's quite good, but everyone is complaining that it's more expensive than the other operating systems.
What other advice do I have?
Overall, I'd rate Red Hat Enterprise Linux a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Manager, IT Operations at a retailer with 10,001+ employees
An easy-to-use product that saves money and resources
Pros and Cons
- "The solution has good availability and is easy to use."
- "The product should provide a portal to manage licenses."
What is our primary use case?
We use the product for application hosting, availability, and CI/CD pipelines.
What is most valuable?
The solution has good availability and is easy to use. It saves money and resources like support staff.
What needs improvement?
The product should provide a portal to manage licenses.
For how long have I used the solution?
I have been using the solution for more than five years.
What do I think about the stability of the solution?
The solution’s stability is fine.
What do I think about the scalability of the solution?
The product’s scalability is fine.
How are customer service and support?
The support is good.
How would you rate customer service and support?
Neutral
What was our ROI?
We have seen an ROI on maintenance. As long as our servers run, our company makes money.
Which other solutions did I evaluate?
We evaluated SLES and Windows.
What other advice do I have?
We purchased the solution via a cloud provider. We use AWS, Google, and Azure. The resiliency of the product is the same as other products.
The solution helped us reduce costs. We use SLES and Windows alongside Red Hat Enterprise Linux. Application support and vendor support for Red Hat Enterprise Linux are better than other products.
Overall, I rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cyber Security Engineer at a financial services firm with 10,001+ employees
A highly stable solution that is super easy to use
Pros and Cons
- "The product is super easy to use."
- "The default settings are confusing."
What is our primary use case?
I use the solution to build web applications.
How has it helped my organization?
The tool provides more support, resources, and documentation than other products.
What is most valuable?
The product is super easy to use.
What needs improvement?
The default settings are confusing. I often change these settings to avoid problems.
For how long have I used the solution?
I have been using the solution for a couple of years.
What do I think about the stability of the solution?
The stability of the product is very good.
What other advice do I have?
I did not have issues finding configurations and changing settings as needed. I haven't had any issues like bugs or downtime while using Red Hat Enterprise Linux. Overall, it was a good experience. Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System admin at a tech vendor with 10,001+ employees
Stable and cost-effective solution that is easy to use and manage and operates with very little down time
Pros and Cons
- "The most valuable feature of this solution is how easy it is to use."
- "When there is downtime from a system admin perspective, this solution could improve how they communicate why this down time is happening."
What is our primary use case?
For applications, we are the OS support. We build servers and deliver applications.
How has it helped my organization?
RHELs overall effect on our organization's management and efficiency has been good. It's easy to support and involves no downtime. It is simple to handle, apply patches and maintain.
What is most valuable?
The most valuable feature of this solution is how easy it is to use.
What needs improvement?
When there is down time from a system admin perspective, this solution could improve how they communicate why this down time is happening.
For how long have I used the solution?
I have been using this solution for seven years.
What do I think about the stability of the solution?
This is a stable solution. Our machines reside on vSphere and when a server goes down, we have to find out the root cause. This requires pulling information from the vSphere.
How are customer service and support?
I would rate the support for this solution an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Solaris. We moved to Red Hat because it is easier to manage and more cost-effective. It is also easier to manage patches and security using Red Hat.
How was the initial setup?
I was only involved in testing this solution during the deployment process. During testing, it was easy to make changes to configurations which also support our decision to use Red Hat.
What's my experience with pricing, setup cost, and licensing?
This is a cost-effective solution.
What other advice do I have?
I would recommend this solution to others. It is easy to use, manage and handle with very little downtime.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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