The product could benefit from features like Cisco's, such as improved zoning and analytics tools. A tool combining features from both Ruckus and Cisco would be ideal.
IP Network Engineer at a computer software company with 1,001-5,000 employees
Simplifies network management and provides good technical support services
Pros and Cons
- "Its benefits include efficient zone deployment and access point distribution, simplifying network management."
- "The product could benefit from features like Cisco's, such as improved zoning and analytics tools."
What needs improvement?
For how long have I used the solution?
I have been working with Ruckus Wireless WAN for about two to three years.
How are customer service and support?
My experience with technical support has been good. Issues, such as license imports, were resolved within half an hour.
Which solution did I use previously and why did I switch?
Cisco excels in radio technology and troubleshooting, though it is more expensive. Ruckus is more cost-effective and user-friendly for basic needs.
Cisco is easier to integrate with third-party solutions due to my extensive experience. However, integration with Ruckus is also feasible.
Buyer's Guide
Ruckus Wireless WAN
June 2026
Learn what your peers think about Ruckus Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
How was the initial setup?
The solution has been reliable in our setup.
What other advice do I have?
The platform's key features that impact network performance are multiple SSIDs, local switching, and mesh functionality. However, mesh is not recommended for high-traffic environments.
Its benefits include efficient zone deployment and access point distribution, simplifying network management.
I recommend it to others and rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Deputy Manager - Radio Frequency Planning at RF-SMART
The radio frequency status is very good
What is most valuable?
The radio frequency status is very good, and coverage is good. There are concurrent users for other Wi-Fi products.
What needs improvement?
The pricing could be cheaper.
For how long have I used the solution?
I have been using Ruckus Wireless WAN for seven years.
What do I think about the stability of the solution?
The stability is excellent. I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Its concurrent capacity is 12 users.
How are customer service and support?
Support's latency is very low.
How was the initial setup?
Deployment depends on two different categories: indoor and outdoor. It is quite easy indoors or outdoors. Configuration takes a maximum of ten minutes.
What's my experience with pricing, setup cost, and licensing?
The pricing is average.
What other advice do I have?
It is a very good product. It is a good and efficient wireless product. Its controller, billing, and user duration have artificial intelligence functions. Its life cycle longevity is longer.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
Ruckus Wireless WAN
June 2026
Learn what your peers think about Ruckus Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
Regional Manager at Techser Power Solutions (P) Ltd
A simple to use solution for data application and internet access
Pros and Cons
- "Ruckus Wireless WAN is simple to use. Its coverage is better than other tools."
- "Ruckus Wireless WAN needs to improve its pricing."
What is our primary use case?
We use the solution for data application and internet access.
What is most valuable?
Ruckus Wireless WAN is simple to use. Its coverage is better than other tools.
What needs improvement?
Ruckus Wireless WAN needs to improve its pricing.
For how long have I used the solution?
I have been using the product for 10-15 years.
What do I think about the stability of the solution?
I rate Ruckus Wireless WAN's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a seven out of ten.
How was the initial setup?
The tool's deployment is easy and can be completed in half an hour. One engineer is enough to handle the deployment.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a seven out of ten.
What other advice do I have?
I rate Ruckus Wireless WAN an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Junior Executive - Information Security at sunshine holdings
Scalable but the stability could improve
Pros and Cons
- "The solution can scale well."
- "The stability of the solution could improve in an upcoming release."
What is our primary use case?
The solution is used to provide network access to users.
What is most valuable?
The solution can scale well.
What needs improvement?
The stability of the solution could improve in an upcoming release.
For how long have I used the solution?
I have been using Ruckus Wireless WAN for approximately one year.
What do I think about the stability of the solution?
The solution is stable but could improve.
I rate the stability of Ruckus Wireless WAN a seven out of ten.
What do I think about the scalability of the solution?
We have 30,000 users using this solution. The solution is being used extensively.
How are customer service and support?
We did contact technical support.
Which solution did I use previously and why did I switch?
I have not used a similar solution to Ruckus Wireless WAN.
How was the initial setup?
The solution took a couple of hours to deploy.
What about the implementation team?
Third-party assistance was required for the implementation of Ruckus Wireless WAN. We used two to three people for the deployment.
What was our ROI?
I have seen an ROI from using this solution.
What's my experience with pricing, setup cost, and licensing?
There is an annual license needed to use this solution. The pricing model is based on how many access points are used.
What other advice do I have?
I would recommend this solution to others.
I rate Ruckus Wireless WAN a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network & Security Engineer at Viroka Technology Private Limited
Good connectivity, easy to set up, and straightforward to manage
Pros and Cons
- "The connectivity is good. There's no lag at all in service."
- "The solution needs to offer more analytics."
What is our primary use case?
We primarily use the solution for the controller and the switch. We use it for multiple access points. When we need to access the network wirelessly, we can use this product.
How has it helped my organization?
We have seen some benefits while using here solution. We've been able to deploy it for 150 users without any issues or lag. The connectivity is great.
What is most valuable?
The connectivity is good. There's no lag at all in service.
We like how easy it is to manage everything from the console on the cloud version.
It is stable.
The solution can scale.
It is not too hard to set up.
What needs improvement?
The solution needs to offer more analytics.
We would like it to be easier to troubleshoot the network. It's a bit complex to do so right now.
For how long have I used the solution?
I've been using the solution for over ten years.
What do I think about the stability of the solution?
The stability of the product is okay. Sometimes there are hardware failures, however, the company does provide replacements.
What do I think about the scalability of the solution?
The solution is scalable. I'd rate the ease of scaling at an eight out of ten.
We have about 50 clients using the solution.
We likely will increase usage in the future.
How are customer service and support?
We can reach out to support via the support portal if we need to.
Which solution did I use previously and why did I switch?
We did previously use a different solution in the past. I cannot recall the name of the company.
How was the initial setup?
The implementation process is straightforward. It's not complex. You just follow the guide.
Deployments don't take long; however, it depends on the requirement.
One person can manage the deployment. You don't need a big team.
What was our ROI?
The solution is worth the investment.
What's my experience with pricing, setup cost, and licensing?
The pricing is moderate. It's not overly expensive. There are no extra costs or hidden fees.
What other advice do I have?
We are Ruckus partners.
I'm not sure which version of the solution I'm using.
I would rate the solution nine out of ten. We are mostly happy with its capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Technical Lead at a tech vendor with 10,001+ employees
Good connectivity and speed, works reliably in an outdoor environment, and it's easy to set up
Pros and Cons
- "The connectivity, speed, and reliability are very good."
- "Technical support is something that needs to be improved."
What is our primary use case?
The primary use case is to provide indoor and outdoor connectivity to our network.
What is most valuable?
The best feature is its ability to act as an outdoor local access point. We can deploy it on a tower or building, supplying local network connectivity. It is not restricted to an indoor environment, as is the case with some vendors.
The connectivity, speed, and reliability are very good.
What needs improvement?
Technical support is something that needs to be improved.
Ruckus needs to develop newer models that support cloud technologies. For example, they have a physical controller for these devices but I would like to see a cloud-based controller.
For how long have I used the solution?
I had been working with Ruckus Wireless WAN for two years.
My current company does not use this product.
What do I think about the stability of the solution?
Stability-wise, it is perfect.
What do I think about the scalability of the solution?
This is a scalable product.
How are customer service and support?
The technical support team needs to be improved. They should have field engineers, as opposed to only people available to support the backend.
Having the ability to arrange for a reliable on-site engineer would be helpful.
I would rate the technical support a four out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. It took us approximately 30 minutes to deploy.
I would budget between 30 and 60 minutes for installation and setup.
What's my experience with pricing, setup cost, and licensing?
This product is worth the money that is spent on licensing fees.
What other advice do I have?
In summary, this is a good product and I recommend the Ruckus outdoor devices. They have good support for this line of access points.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Oberoi
Long term stability with great coverage for optimal results
Pros and Cons
- "The stability provided is very nice."
- "I have found that WiFi coverage is the most important aspect."
- "I would like to see the billing system improved by adding a billing system integration."
What is our primary use case?
I am using it to cover routers in the company.
What is most valuable?
I have found that WiFi coverage is the most important aspect.
What needs improvement?
I would like to see the billing system improved by adding a billing system integration.
For how long have I used the solution?
I have been using Ruckus Wireless WAN for over ten years now.
What do I think about the stability of the solution?
The stability provided is very nice.
What do I think about the scalability of the solution?
There is no problem with the scalability.
Which solution did I use previously and why did I switch?
Before moving to Ruckus Wireless WAN we were using Aruba and Cisco. We switched because of company standards.
How was the initial setup?
The initial setup was straightforward and the process took one week to complete.
What other advice do I have?
I would rate Ruckus Wireless WAN a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner / Chairman of the Board at NoWire Nordic AB
High availability, beneficial antenna technology, and many support methods
Pros and Cons
- "The most valuable feature of Ruckus Wireless WAN is the antenna technology."
- "The support from Ruckus Wireless WAN is wonderful."
- "Ruckus Wireless WAN we have a lot of component shortages in the world. This has impacted deliveries. We have large back orders of the solution."
What is our primary use case?
Ruckus Wireless WAN is used in hotels, schools, industrial warehouses, and camping areas for networking.
What is most valuable?
The most valuable feature of Ruckus Wireless WAN is the antenna technology.
What needs improvement?
Ruckus Wireless WAN we have a lot of component shortages in the world. This has impacted deliveries. We have large back orders of the solution.
For how long have I used the solution?
I have used Ruckus Wireless WAN within the last 12 months.
What do I think about the stability of the solution?
Ruckus Wireless WAN is stable. We do not have a lot of failures. We have installed the units that have been on for years and nothing has happened.
What do I think about the scalability of the solution?
Ruckus Wireless WAN is highly scalable. You can start with one and then expand up to 1,000. You only need to change the firmware of the access point and the management system.
How are customer service and support?
The support from Ruckus Wireless WAN is wonderful. They have phone, chat, and online web support.
Which solution did I use previously and why did I switch?
I have used many different kinds of similar solutions to Ruckus Wireless WAN. The one aspect that sets them apart from the other is the quality of the antennas. You can implement and design the networks in a very good fashion.
How was the initial setup?
The initial setup is Ruckus Wireless WAN simple, it is logical.
What about the implementation team?
The amount of people required to support Ruckus Wireless WAN depends on the requirements and what kind of business are you doing with it. We have large installations done by one person, but the ISP has to think about the first-line support. The configuration is not difficult it can be done by one person.
What's my experience with pricing, setup cost, and licensing?
The price of Ruckus Wireless WAN is in the middle price range compared to competitors. You will find Cisco is the most expensive, the second is HPE and Aruba, and the third is Ruckus Wireless WAN. You then have all the follower solutions.
The price of the solution can vary substantially. If you have the simplest access point, such as the model R350, or if you have a very advanced installation based in crowded areas with model R850, the pricing is very different.
What other advice do I have?
My advice to others is for them to try Ruckus Wireless WAN out, mostly as a cloud solution. That's a very good start. You can start with one or two access points and figure out if it's something that fits your needs.
I rate Ruckus Wireless WAN a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
IT PM at a university with 1,001-5,000 employees
Powerful access points with good coverage and throughput, with responsive support
Pros and Cons
- "The actual wireless access points themselves are very powerful."
- "Technical support is excellent; they are very responsive, very flexible, and willing to listen to the customer."
- "Of course, we'd always like it to be cheaper, but that's for every product."
What is our primary use case?
We are a University and use this solution for our staff and students.
What is most valuable?
The actual wireless access points themselves are very powerful. We get very good coverage from just one access point.
The throughput is very good and the centralized management is excellent.
Also, the ease of deployment is very good.
What needs improvement?
There's nothing that anyone else is doing that the Ruckus doesn't do.
If you compare to the market, I don't see room for improvement, to be honest. There's nothing feature-wise that I see with Ruckus that I think can be improved at the moment.
Of course, we'd always like it to be cheaper, but that's for every product.
For how long have I used the solution?
I have been working with Ruckus Wireless WAN for six years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
It's scalable, just as we expected it to be.
We have 30,000 to 40,000 users.
How are customer service and technical support?
Technical support is excellent. They are very responsive, very flexible, and willing to listen to the customer.
If we do have issues, we get escalated to senior support very quickly.
How was the initial setup?
It takes approximately three months to deploy.
We have a network team of approximately six people who not only support wireless, they support switches, firewalls, and load balancers.
We have six people who support Ruckus as well as other areas. Three to four percent of the time, they are supporting issues with Ruckus.
What's my experience with pricing, setup cost, and licensing?
It's expensive but you get more coverage.
Which other solutions did I evaluate?
Approximately five years ago, we compared Ruckus with five other products in the market.
Even though the wireless access points are expensive, they tend to give you three times more coverage. We ended up with far fewer access points to support.
Some of the solutions we evaluated were Cisco, Aruba, HPE, and Juniper.
What other advice do I have?
I would definitely recommend this solution and tell others to use this product.
It's fantastic! I would rate Ruckus Wireless WAN a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Solutions Delivery Engineer at Bob Brown Software Design
A user-friendly product with simple configurations and stable connections
Pros and Cons
- "The product is very user-friendly."
- "The interface has to be more automated."
What is our primary use case?
I use the product for internet connectivity.
What is most valuable?
The product is very user-friendly. The configurations are very simple, and the connections are very stable.
What needs improvement?
The interface has to be more automated.
For how long have I used the solution?
I have been using the solution for 30 months.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability a nine out of ten.
How was the initial setup?
I rate the ease of setup an eight out of ten.
What about the implementation team?
It took us two days to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a six out of ten.
What other advice do I have?
I am using the latest version of the solution. I would recommend the solution to others. Overall, I rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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