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Salesforce Einstein Analytics pros and cons

Vendor: Salesforce

4.0 out of 5

21 reviews
86% willing to recommend

Pros & Cons summary

Salesforce Einstein Analytics offers valued scalability and effectiveness with user-friendly deployment and integration. Comprehensive features and global cloud-based data integration enhance utility and ROI. However, the tool requires a CRM license, has a high cost, and presents a learning curve due to a new language. Users often need experts for complex reports, and there are issues like glitches during module upgrades, affecting stability. These factors impact its flexibility and accessibility.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Salesforce Einstein Analytics offers excellent scalability and deployment flexibility, making it adaptable for various business needs.

It provides valuable insights into sales activities, helping users understand benchmarks for achieving goals and enhancing performance.

Einstein Analytics integrates well, supporting easy integration with other systems and utilizing artificial intelligence for enhanced functionality.

The solution is appreciated for its comprehensive capabilities and ROI, facilitating analytics and data science interventions effectively.

Its ease of use within Salesforce and the effectiveness of reporting tools significantly contribute to its value for businesses.

CONS

Users lose visibility of records when someone leaves an organization.

Pricing could be improved to make it accessible to more users.

Report generation can be challenging, requiring expert assistance.

Customization is complex, requiring help from experienced third-party providers.

Pricing is considered expensive, especially in regions like Mexico.

Salesforce Einstein Analytics Pros review quotes

reviewer1599123

VP Technology/Vice President at a healthcare company with 11-50 employees

Jun 15, 2021

Transparency is the most valuable feature of this solution.

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reviewer1623918

Head of Enterprise Architecture at a financial services firm with 10,001+ employees

Jul 15, 2021

We have found the scalability to be very good.

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reviewer1038357

Director of Operations at a tech services company with 201-500 employees

Nov 18, 2021

The way Salesforce Einstein Analytics is structured in terms of the work assignments and the user profile is very good.

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Salesforce Einstein Analytics

Free Report: Salesforce Einstein Analytics Reviews and More

Learn what your peers think about Salesforce Einstein Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

LS

Senior Software Engineer - Salesforce at DataGo

Jan 12, 2022

Tableau CRM is a very capable solution. It is easy to use, user-friendly, and integrates well.

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Management Consultant at Accenture

Feb 24, 2022

The solution scales extremely well.

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reviewer1803624

Vice President at a healthcare company with 10,001+ employees

Mar 22, 2022

The most valuable features of Salesforce Einstein Analytics are the flexibility around the deployment, overall capabilities, user-friendliness, and interactiveness with the tools that came built with it.

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YN

Yogeswaran Natarajan

Business Analyst at Hewlett Packard Enterprise

Apr 11, 2022

It's scalable.

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reviewer1176129

Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees

Aug 3, 2022

It is a comprehensive solution. It has everything in it. I can easily find what I need.

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reviewer2111976

Head of Product Strategy and Innovation at a computer software company with 51-200 employees

Feb 28, 2023

Einstein Analytics provides insights into what we are doing and how we are doing it. It tells us what benchmarks we need to hit consistently to achieve our goals. In sales, there is sometimes a disconnect between actions and objectives. We aren't necessarily going to close a deal because we call X number of people. There are some underlying skills that add nuance to these metrics.

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Balamurugan Ramalingam

Senior Quality Assurance Consultant at Public and Business Service Delivery

Mar 28, 2023

The fact that the solution is visually appealing because of its lightning interfaces can be considered one of its most valuable features

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Show 9 more reviews (out of 19)

Salesforce Einstein Analytics Cons review quotes

reviewer1599123

VP Technology/Vice President at a healthcare company with 11-50 employees

Jun 15, 2021

If a user leaves your organization, you shouldn't lose the visibility of all of the records.

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reviewer1623918

Head of Enterprise Architecture at a financial services firm with 10,001+ employees

Jul 15, 2021

Better pricing would make it available to more users and we would likely use it more broadly within the organization.

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reviewer1038357

Director of Operations at a tech services company with 201-500 employees

Nov 18, 2021

All of the timesheets and appraisal management I have not been happy with. There should be some improvements. For example, as a management team, our managers do not have access to see a summary report, such as who is on leave today or how many hours each person logged in. You have to get into individual users and see. You cannot see a summary report, the reporting is missing. There should improve the reports.

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Salesforce Einstein Analytics

Free Report: Salesforce Einstein Analytics Reviews and More

Learn what your peers think about Salesforce Einstein Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

LS

Senior Software Engineer - Salesforce at DataGo

Jan 12, 2022

If I could improve Tableau CRM I would make it as powerful as Tableau. Tableau CRM is more integrated and it's on the web, but it has less functionality. It is lacking functionality at this time.

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Management Consultant at Accenture

Feb 24, 2022

There are some offerings like Sales Cloud, Service Cloud, and Marketing Cloud that have very useful online learning options. There need to be more avenues for self-learning with this particular solution. That would be useful.

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reviewer1803624

Vice President at a healthcare company with 10,001+ employees

Mar 22, 2022

I would advise others not to customize because they rolled out the newer versions, which are every six months. There had to be some significant testing and verification that happened. It is important to have a strong third-party provider that is very experienced. We used Deloitte, but we evaluated Accenture, KPMG, and IBM, but we decided on Deloitte and that was a good decision for us. Having a partner who has a center of excellence or experts that could give you a lot of the tips that they've learned could jumpstart your deployment and stick to the standards.

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YN

Yogeswaran Natarajan

Business Analyst at Hewlett Packard Enterprise

Apr 11, 2022

They have a lot of opportunity to improve BI tools. With Einstein Analytics, we have a very minimal scope.

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reviewer1176129

Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees

Aug 3, 2022

They can provide more end-user customizations. There should be the possibility for the end-users to change some elements in the interface. I have a way of doing my job. My colleague may have his own way of doing his job. If I ask for a change, it'll change for everyone. It'll be good to have some end-user personalizations. I can't see many in Salesforce right now.

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reviewer2111976

Head of Product Strategy and Innovation at a computer software company with 51-200 employees

Feb 28, 2023

Einstein Analytics could incorporate something like SFIA 8 to help users understand the underlying skill sets.

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Balamurugan Ramalingam

Senior Quality Assurance Consultant at Public and Business Service Delivery

Mar 28, 2023

Improvement-wise, I feel the solution must be more robust since it is not exactly ready to handle large data.

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Show 9 more reviews (out of 19)

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BI (Business Intelligence) Tools

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Product Categories

Product Categories

BI (Business Intelligence) Tools

Popular Comparisons

Popular Comparisons

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Tableau Enterprise vs Salesforce Einstein Analytics

IBM Cognos vs Salesforce Einstein Analytics

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