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Salesforce Einstein Analytics pros and cons

Vendor: Salesforce

4.0 out of 5

21 reviews
86% willing to recommend

Pros & Cons summary

Salesforce Einstein Analytics offers valued scalability and effectiveness with user-friendly deployment and integration. Comprehensive features and global cloud-based data integration enhance utility and ROI. However, the tool requires a CRM license, has a high cost, and presents a learning curve due to a new language. Users often need experts for complex reports, and there are issues like glitches during module upgrades, affecting stability. These factors impact its flexibility and accessibility.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Salesforce Einstein Analytics offers excellent scalability and deployment flexibility, making it adaptable for various business needs.

It provides valuable insights into sales activities, helping users understand benchmarks for achieving goals and enhancing performance.

Einstein Analytics integrates well, supporting easy integration with other systems and utilizing artificial intelligence for enhanced functionality.

The solution is appreciated for its comprehensive capabilities and ROI, facilitating analytics and data science interventions effectively.

Its ease of use within Salesforce and the effectiveness of reporting tools significantly contribute to its value for businesses.

CONS

Users lose visibility of records when someone leaves an organization.

Pricing could be improved to make it accessible to more users.

Report generation can be challenging, requiring expert assistance.

Customization is complex, requiring help from experienced third-party providers.

Pricing is considered expensive, especially in regions like Mexico.

Salesforce Einstein Analytics Pros review quotes

Solution Architect And Senior Consultant at Keysight Technologies

May 22, 2025

There is definitely a lot of ROI in it.

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Preseales And Solution Head at Tata Consultancy

Apr 25, 2025

I find Salesforce Einstein Analytics valuable because it is easier to use within Salesforce.

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Enterprise Account Executive at T-Mobile

May 22, 2023

The most valuable feature of Salesforce Einstein Analytics is the reporting tools.

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Salesforce Einstein Analytics

Free Report: Salesforce Einstein Analytics Reviews and More

Learn what your peers think about Salesforce Einstein Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,221 professionals have used our research since 2012.

KS

Marketing manager at Wowtickets

Mar 25, 2024

The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to be crucial in the next four to five years. It's the future of our operations. Integrating other systems and conducting campaigns is easy. The solution relies heavily on AI.

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Data Analyst at Wespath Benefits and Investments

Oct 30, 2023

The out-of-the-box features are good for companies that want to try analytics and data science interventions.

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reviewer2111976

Head of Product Strategy and Innovation at a computer software company with 51-200 employees

Feb 28, 2023

Einstein Analytics provides insights into what we are doing and how we are doing it. It tells us what benchmarks we need to hit consistently to achieve our goals. In sales, there is sometimes a disconnect between actions and objectives. We aren't necessarily going to close a deal because we call X number of people. There are some underlying skills that add nuance to these metrics.

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Country Manager & Global Sales Director at Babel systems

Jul 27, 2023

he most valuable feature of the solution is its ease of use.

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Balamurugan Ramalingam

Senior Quality Assurance Consultant at Public and Business Service Delivery

Mar 28, 2023

The fact that the solution is visually appealing because of its lightning interfaces can be considered one of its most valuable features

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reviewer1803624

Vice President at a healthcare company with 10,001+ employees

Mar 22, 2022

The most valuable features of Salesforce Einstein Analytics are the flexibility around the deployment, overall capabilities, user-friendliness, and interactiveness with the tools that came built with it.

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Regional Sales Executive at a financial services firm with 11-50 employees

Jul 14, 2023

Salesforce Einstein Analytics is a simplified CRM. It's integration is good.

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Show 10 more reviews (out of 21)

Salesforce Einstein Analytics Cons review quotes

Solution Architect And Senior Consultant at Keysight Technologies

May 22, 2025

There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.

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Preseales And Solution Head at Tata Consultancy

Apr 25, 2025

There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language.

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Enterprise Account Executive at T-Mobile

May 22, 2023

When it comes to generating reports, it appears that many users rely on experts to handle technical aspects. For instance, if you require a weekly report displaying accounts transitioning in and out of your modules, it seems challenging to accomplish without consulting experts for assistance. Such tasks should be user-friendly and easily achievable without external assistance.

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Salesforce Einstein Analytics

Free Report: Salesforce Einstein Analytics Reviews and More

Learn what your peers think about Salesforce Einstein Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,221 professionals have used our research since 2012.

KS

Marketing manager at Wowtickets

Mar 25, 2024

The product is expensive.

Read full review

Data Analyst at Wespath Benefits and Investments

Oct 30, 2023

The product must be more transparent.

Read full review

reviewer2111976

Head of Product Strategy and Innovation at a computer software company with 51-200 employees

Feb 28, 2023

Einstein Analytics could incorporate something like SFIA 8 to help users understand the underlying skill sets.

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Country Manager & Global Sales Director at Babel systems

Jul 27, 2023

The price of Salesforce Einstein Analytics is quite a bit expensive for the region of Mexico. I think the price of the product could be better.

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Balamurugan Ramalingam

Senior Quality Assurance Consultant at Public and Business Service Delivery

Mar 28, 2023

Improvement-wise, I feel the solution must be more robust since it is not exactly ready to handle large data.

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reviewer1803624

Vice President at a healthcare company with 10,001+ employees

Mar 22, 2022

I would advise others not to customize because they rolled out the newer versions, which are every six months. There had to be some significant testing and verification that happened. It is important to have a strong third-party provider that is very experienced. We used Deloitte, but we evaluated Accenture, KPMG, and IBM, but we decided on Deloitte and that was a good decision for us. Having a partner who has a center of excellence or experts that could give you a lot of the tips that they've learned could jumpstart your deployment and stick to the standards.

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Regional Sales Executive at a financial services firm with 11-50 employees

Jul 14, 2023

The tool needs to simplify its features.

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Show 10 more reviews (out of 21)

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Product Categories

Product Categories

BI (Business Intelligence) Tools

Popular Comparisons

Popular Comparisons

Microsoft Power BI vs Salesforce Einstein Analytics

Tableau Enterprise vs Salesforce Einstein Analytics

Teradata vs Salesforce Einstein Analytics

IBM Cognos vs Salesforce Einstein Analytics

SAP Business Data Cloud vs Salesforce Einstein Analytics

Amazon QuickSight vs Salesforce Einstein Analytics

SAP BusinessObjects Business Intelligence vs Salesforce Einstein Analytics

Oracle OBIEE vs Salesforce Einstein Analytics

MicroStrategy vs Salesforce Einstein Analytics

Sisense vs Salesforce Einstein Analytics

Oracle Analytics Cloud vs Salesforce Einstein Analytics

Board vs Salesforce Einstein Analytics

Pentaho Business Analytics vs Salesforce Einstein Analytics

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See all alternatives

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