Name: Salesforce Service Cloud
Brand: Salesforce
Rating: 4.2 (57 reviews)

reviewer2235444

Sales Consultant at a tech services company with 201-500 employees

Aug 28, 2023

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Helps businesses manage and resolve customer inquiries and issues

Pros and Cons

"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."

"The integrations with other solutions can be improved."

What is our primary use case?

We basically use this software for Customer relationship management.

What is most valuable?

It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ.

What needs improvement?

The integrations with other solutions can be improved.

For how long have I used the solution?

I have experience with Salesforce Service Cloud for almost 1 year.

Buyer's Guide

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What do I think about the stability of the solution?

The solution is extremely stable.

What do I think about the scalability of the solution?

Scalability is easy for this solution.

How was the initial setup?

The initial setup was difficult and it took almost three months. Subsequently, after the implementation, we had all the processes in place. The standardization of the processes took around six months due to data standardization efforts. From the initiation of process customization, it took us approximately nine months to complete.

There were two individuals involved in the implementation process. One person was responsible for technical implementation, while the other two individuals focused on working within the processes.

What's my experience with pricing, setup cost, and licensing?

I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten.