There is an out-of-the-box feature for reporting and analytics
Salesforce Service Cloud delivers robust case routing, escalation, entitlement mapping, and CRM capabilities, enabling efficient customer interaction management. Integration with systems enhances collaboration, while ERP connectivity accelerates workflows. Though expensive compared to SAP CRM, and requiring attention during integration, it offers essential reporting features. Improvement is needed in reporting and backend AI for automated solutions. Default geographical mapping and refined backend support are also desired enhancements.
