There is an out-of-the-box feature for reporting and analytics
Salesforce Service Cloud provides a highly customizable platform with robust case management and seamless integrations, enhancing workflow traceability, scalability, and collaboration. While the tool offers strong case routing and AI capabilities, integration with ERP and reporting functionalities can be cumbersome. Implementation demands thorough preparation and comes at a higher cost than competitors like SAP CRM. Improvements could enhance AI functions and complex reporting without relying on additional licenses like Tableau.
