Sana Commerce pros and cons

Name: Sana Commerce
Brand: Sana Commerce
Rating: 4.1 (5 reviews)

Vendor: Sana Commerce

4.1 out of 5

5 reviews
80% willing to recommend

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Pros & Cons summary

Sana Commerce provides an online university and extensive support for learning its features, offering customization beyond standard systems. The direct ERP integration allows real-time updates, with reliability enhanced by a seamless Microsoft Dynamics interface. Challenges exist in website management and performance issues, as upgrading can be difficult due to customer-specific adaptations. New feature implementation can take months, and customer service, though responsive, may face delays due to workload.

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Prominent pros & cons

PROS

Sana provides an online university for comprehensive learning about its features.

Support is responsive and reliable when additional help is needed.

The system is highly customizable beyond its standard offerings.

The direct ERP integration allows real-time product availability and pricing for customers.

Sana interfaces effectively with Microsoft Dynamics, eliminating third-party integration needs.

CONS

There could be more support related to website management, including GDPR regulations and digital consents.

It's difficult to upgrade due to a large number of customer-specific adaptations.

Performance can be slow because of ERP integration.

Introducing new features involves a three to four-month process with customization requirements.

Customer service, while rated highly, can be delayed due to high demand.

Sana Commerce Pros review quotes

reviewer1708812

Head of Global IT at a manufacturing company with 1,001-5,000 employees

Nov 1, 2021

The big benefit with Sana is our ability to interface with Microsoft Dynamics.

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it_user1709949

Director of Operations / Project Manager at Symbex

Nov 4, 2021

We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting.

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reviewer1684647

Product Owner of Sales Platforms at a recreational facilities/services company with 1,001-5,000 employees

Sep 30, 2021

The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time.

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Reviewer245674

ERP Enterprise Architect at a pharma/biotech company with 201-500 employees

Sep 14, 2021

I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy.

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it_user1684110

Project leader at a wholesaler/distributor with 5,001-10,000 employees

Sep 29, 2021

This product is highly customizable. We use the standard system but we have extended it quite a bit.

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Sana Commerce Cons review quotes

reviewer1708812

Head of Global IT at a manufacturing company with 1,001-5,000 employees

Nov 1, 2021

We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well.

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it_user1709949

Director of Operations / Project Manager at Symbex

Nov 4, 2021

I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work.

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reviewer1684647

Product Owner of Sales Platforms at a recreational facilities/services company with 1,001-5,000 employees

Sep 30, 2021

The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best.

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Reviewer245674

ERP Enterprise Architect at a pharma/biotech company with 201-500 employees

Sep 14, 2021

There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area.

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it_user1684110

Project leader at a wholesaler/distributor with 5,001-10,000 employees

Sep 29, 2021

One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations.

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