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SAP Intelligent RPA Reviews

Vendor: SAP
3.6 out of 5
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What is SAP Intelligent RPA?

SAP Intelligent RPA offers flexible automation with capabilities to manage attended and unattended tasks, seamlessly integrating with systems like CRM and providing robust scheduling solutions. Its ease of use in document extraction and web automation makes it adaptable for a variety of needs.

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SAP Intelligent RPA is the #14 ranked solution in best RPA tools. PeerSpot users give SAP Intelligent RPA an average rating of 7.2 out of 10. SAP Intelligent RPA is most commonly compared to UiPath Platform: SAP Intelligent RPA vs UiPath Platform. SAP Intelligent RPA is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 12% of all views.
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SAP Intelligent RPA
April 2026
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SAP Intelligent RPA mindshare

As of May 2026, the mindshare of SAP Intelligent RPA in the Robotic Process Automation (RPA) category stands at 1.9%, up from 1.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
SAP Intelligent RPA1.9%
UiPath Platform10.8%
Microsoft Power Automate7.3%
Other80.0%
Robotic Process Automation (RPA)

PeerResearch reports based on SAP Intelligent RPA reviews

TypeTitleDate
CategoryRobotic Process Automation (RPA)May 9, 2026Download
ProductReviews, tips, and advice from real usersMay 9, 2026Download
ComparisonSAP Intelligent RPA vs UiPath PlatformMay 9, 2026Download
ComparisonSAP Intelligent RPA vs Automation AnywhereMay 9, 2026Download
ComparisonSAP Intelligent RPA vs Microsoft Power AutomateMay 9, 2026Download
Suggested products
TitleRatingMindshareRecommending
UiPath Platform4.410.8%98%917 interviewsAdd to research
Automation Anywhere4.25.8%96%625 interviewsAdd to research
 
 
Key learnings from peers
Last updated Mar 27, 2026

Valuable Features

SAP Intelligent RPA offers notable flexibility and integration, easily handling both attended and unattended automation. Its strengths include adaptability, ease of configuration, and minimal technical requirements. Users appreciate features like templates, pre-existing functionalities, and document extraction. It smoothly integrates with SAP ALC, CRM, databases, and APIs, supporting automation without manual intervention. Orchestration and Job Factory streamline scheduling and deployment, enhancing efficiency and accommodating evolving client needs. Its runtime capabilities in Citrix environments stand out.
  • "SAP Contextor has improved our organization by giving us better operational efficiency."
  • "Contextor is a good solution for a Citrix environment."
  • "It is a stable solution...It is a scalable solution."

Room for Improvement

  • "SAP Contextor could improve by automating some processes."
  • "The support is expensive."
  • "The tool's licensing has been kind of a challenge...At the moment, the tool does not offer different licensing models to users."

Pricing

SAP Intelligent RPA employs a SaaS model where pricing is based on usage, focusing on power usage and transactions per job. Its initial cost may seem high but becomes economical over time. Users find its pricing affordable and competitive, especially when considering advanced features. The adaptable cost varies according to business needs and usage patterns, often bundled for added value, and remains manageable and fixed for many enterprises.
  • "It all comes with a bundle right now. Having advanced features, it is competitively priced."
  • "The pricing is not that expensive. It is manageable."
  • "The initial cost might seem higher, but over time, with continued use over five or ten years, the cost tends to decrease, making it a more economical choice."

Service and Support

SAP Intelligent RPA customer service is praised for its responsiveness and thorough documentation. While some users find it slightly costly, it consistently delivers quick responses, often within a day. Tickets ensure effective assistance, though community queries may vary in promptness. Users rate their support interactions highly, with some scoring it a perfect ten due to the availability of dedicated technical account managers. Its comprehensive help portal and SAP notes enhance support experiences.

Scalability

SAP Intelligent RPA is described as having strong scalability features, suitable for large enterprises and adaptable for thousands of users. It supports various business scenarios with increasing client adoption. While organizing permissions may require management, it is considered efficient for mid to large companies. Some users rate its scalability aspectally, supporting numerous employees or consumers seamlessly. SAP iRPA is gaining traction among users, particularly in bundle approaches for process automation.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SAP Intelligent RPA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise4
By reviewers
By visitors reading reviews
Company SizeCount
Small Business63
Midsize Enterprise32
Large Enterprise92
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Construction Company
8%
Computer Software Company
7%
Media Company
5%
Retailer
5%
Energy/Utilities Company
5%
University
4%
Healthcare Company
4%
Comms Service Provider
4%
Outsourcing Company
4%
Performing Arts
4%
Educational Organization
4%
Non Profit
3%
Transportation Company
3%
Wholesaler/Distributor
2%
Legal Firm
2%
Logistics Company
2%
Government
2%
Marketing Services Firm
2%
Real Estate/Law Firm
1%
Religious Institution
1%
Renewables & Environment Company
1%
Consumer Goods Company
1%
Venture Capital & Private Equity Firm
1%
Pharma/Biotech Company
1%
Wellness & Fitness Company
1%
Insurance Company
1%
Hospitality Company
1%
Leisure / Travel Company
1%
Recreational Facilities/Services Company
1%

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Learn more about SAP Intelligent RPA

This platform is ideal for automating SAP-centric processes by improving efficiency in sectors such as accounting, procurement, and sales. It efficiently handles attended and unattended automation, streamlining actions in retail and wholesale sectors. Many companies utilize SAP Intelligent RPA to automate repetitive tasks such as sales order creation, enhancing the low-code capabilities within SAP environments. It's particularly beneficial in transactional operations and process mining insights.

What are the key features of SAP Intelligent RPA?
  • Seamless Integration: Connects effortlessly with systems like CRM for improved process automation.
  • Flexible Task Management: Supports both attended and unattended automation.
  • Orchestration and Job Factory: Simplifies scheduling and task management.
  • Document Extraction: Offers user-friendly tools for efficient data handling.
  • Web Automation: Enhances ease of use for online task execution.
What benefits should users look for in reviews?
  • Ease of Use: Minimal technical setup and adaptable process integration.
  • Language Support: Includes languages like Python for custom script creation.
  • Data Connectivity: Effective in connecting data across multiple systems.
  • Efficient Low-Code Environment: Reduces development time with easy-to-use tools.

SAP Intelligent RPA is primarily implemented to optimize SAP-centric processes, enhancing operational efficiency in industries like retail and wholesale. Companies automate tasks like sales order creation and material master creation with ease, benefiting from increased process efficiency within SAP environments and better handling of transactional operations.

SAP Intelligent RPA was previously known as SAP Contextor, Contextor.

SAP Intelligent RPA customers

BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour

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Product Categories

Product Categories
Robotic Process Automation (RPA)

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SAP Intelligent RPA Reviews Summary
Author infoRatingReview Summary
RPA Technical Solution Lead at Infomentum3.5I used SAP Intelligent RPA for automating SAP-specific processes, particularly in material master creation within the oil and gas sector. While it is effective for SAP tasks, its scope is limited outside the SAP ecosystem and licensing is challenging.
SAP BTP Developer at Wipro Limited4.0We use SAP Intelligent RPA to automate scenarios like sales order creation. I appreciate its document extraction service and ease of use but found stability issues with SAP GUI updates. Previously, we used UiPath and deployed on AWS.
SAP S/4 HANA Lead Consultant at HCL Technologies4.0I have automated procurement and sales processes using SAP Intelligent RPA, benefiting from easy setup and minimal technical expertise. The tool excels in data extraction but needs improved flexibility for diverse templates. Despite initial costs, ROI improves significantly within a year.
SAP Lead Consultant at Bosch Global Software Technologies4.0I use SAP Intelligent RPA to automate redundant processes in retail and wholesale. The low-code approach is valuable. I wish it could integrate with Outlook for email prioritization. SAP builds confidence compared to using prior Python scripts.
Soware Engineer at a tech services company with 11-50 employees4.5SAP Intelligent RPA has significantly enhanced business efficiency by automating both attended and unattended tasks. Its integration capabilities are impressive, though integrating built-in DI services for document processing could improve user experience by eliminating reliance on external tools.
Asset Management Specialist at a educational organization with 1,001-5,000 employees3.5I use SAP Contextor for accounting, finding it reliable, scalable, and efficient with all features in one place, despite wishing it automated more processes. It's saved costs, and I rate it 7/10.
CTO RPA at a tech services company with 201-500 employees4.0I find Contextor a stable, developer-focused tool, excelling in Citrix environments without OCR. While support is expensive and unstructured data handling needs improvement, its SAP iRPA scalability is good, and I recommend it.
SAP Consultant at a tech services company with 1-10 employees1.0I am an SAP consultant with 30 years of experience and tested SAP Contextor for upload automation. However, I found it less effective than SAP scripting since it failed to recognize objects and complete tasks reliably.