SAP Signavio Process Manager Reviews

The primary use case of this solution is to raise process maturity in this UK government agency. The organisation is a 'trading fund' which has both publicly funded and commercial produces and services.

We began, in 2016, with a very low level of process maturity. Some inconsistent and non-standard policies and procedures had been published on the corporate intranet. There were no BPMN 2.0 workflow models or process architecture to any industry-standard; mainly models produced in Microsoft Visio or PowerPoint.

We needed to raise awareness of the value of effective business process management, document processes consistently and promote process performance management across the process governance roles prior to moving into process improvement and automation.

One if the biggest drivers for this was our ISO 9001:2015 certification which is a contractual requirement for some of our biggest customers.

So we are looking for the solution to help raise our process maturity from a zero base through: awareness of the value of process management, understanding what we do and proactive performance management of cross-functional processes - to help break the silos and shine a light on the pockets of activity that are not aligned with business strategy.

We didn't want a solution that produced a static diagram such as is produced by Visio, we didn't want process models to be something that sat on a shelf and were never looked at. With this solution, the models are living: stakeholders can go to them for reference or comment. The whole process architecture can be navigated by drilling-down or following lateral links. Documentation and custom fields can be linked with and displayed in the models.

We are still on a journey with the adoption, but we have some users outside of the core team in functional areas that we have trained to be modelers and they are happily using it.

Signavio has also awoken the organization to the reality of cloud adoption and the deployment of managed SaaS solutions.

An example of how this solution has improved our organization is the modeling of baseline and target processes and architecture for our HR department.  HR are implementing a new IT application (Ciphr). We approached the project with the recommendation to model their baseline processes prior to looking for an IT solution. This enabled them to do 3 key things:

1. Have a legitimate cost and resource baseline for benefits tracking

2. Enable the identification of 'change impacts' on functions, roles, processes, and other process model elements.

3. Provide a basis for 'what if' simulation of target models prior to deployment. 

When the IT vendor arrived to run configuration workshops, HR had the majority of the information they required at their fingertips. This made it easier than it would have been otherwise and now HR recognizes the benefits of using this approach.

Although it was difficult to convince them upfront of the benefits,  HR are advocates for this approach and the Signavio solution.

I would say that this solution gives everyone in our organization everything that they need to effectively manage their processes.

It has helped us introduce process thinking and most people have embraced it. I think that it will help the careers of managers because they can now visualize and understand their processes and how they link upstream and downstream. 

The model validation is valuable because many different people model in different ways to different standards. We have enhanced this by using the Workflow Accelerator functionality to deploy model approval workflows.

The Collaboration Hub allows us to share the models that we've captured and to get comments back, and we don't have to all be in the same room at the same time to do this.  Stakeholders can use their personal devices (even mobile phones) to collaborate and progress workflows.

We are using the simulation capability in Process Manager to accurately model how much things cost and how long they take at present. This enables us to simulate new designs safely at low cost prior to any significant investment in deploying new processes. 

The simulations will allow you to model where you are now, where you think you want to be, and check that it's going to work. 

This solution is very intuitive.

The integration of the Process Manager, Collaboration Hub, and Workflow Accelerator works very well. Now that the organisations process maturity has increased, we are looking at purchasing the Process Intelligence module to allow us to more easily measure and understand our current processes for LEAN six sigma process improvement projects.

We've seem previews of the new 'Velocity Edition' which is the latest release and we are looking forward to deploying the process performance dashboards in the Collaboration Hub.

The solution can enable us to carry out the entire process improvement life cycle from a central hub. We use the Lean Six Sigma methodology for improving processes, but there isn't specific functionality in the solution, at present, to support this. More support for process improvement methodologies such as Lean Six Sigma would be good.

We are trying to get help to up-skill our modelers and show us how to use it fully.

I have worked in many different organisations and have always had a vision of trying to improve processes and having a solution like this that ticks all of the boxes.

3 years.

This solution is stable, the only issues we have had are on our side and not with Signavio.

This solution is scalable. We started quite small and we are still small in the number of users, but Signavio is over-provisioning us. We are gradually ramping it up as time goes on.

The technical support is excellent. They cheerfully guide our own internal support team to resolve issues that lie with us rather than with Signavio's solution.

We previously used IBM Blueworks Live in this organisation and I have used it in other organisations previously.

We switched because we found that the Blueworks interface was inflexible and often produced messy and very limited models.

The initial setup was straightforward. It was easy and fast. 

It is browser-based and cloud-hosted.

The deployment was done with Signavio.

This solution has helped us save time. We have done some studies in simulations where we've contrasted where we were before and where we are now - contrasting the previous unwieldy process models with the new optimised ones with fewer tasks, roles, lower costs and higher quality and speed.

Signavio is about the same price or cheaper compared to IBM Blueworks Live. The Collaboration Hub is an annual cost and enables 1,000 users to navigate published content without the need for a license (you can configure it to certain email or network scopes).

I had not come across Signavio until we undertook an extensive requirements gathering, market research and tender project. Signavio was 'head and shoulders' above the other 40 solutions we evaluated and is also one of the most inexpensive. 

Appian was another solution that was evaluated, but they are very expensive. It's a multi-hundred thousand-pound solution. Signavio is easier to get into and to build up.

There was one other good solution, Orbus, but it's not a cloud solution. It was an on-premises service solution.

Some other solutions could do what we wanted but are very complex and so large that you don't know where to start. Other ones such as IBM Blueworks Live is simple to use but it's limited in terms of the flexibility.

We chose Signavio because it is intuitive, very comprehensive, relatively inexpensive and is a SaaS solution.  It's a very good balance of the most important requirements.

Our head office looks highly professional - it is modern architecture of metal and glass - it looks impressive - so you would expect the processes that go on within it to be super-slick. We are getting there now.

When I joined the organization in 2016, it took weeks to get a laptop issued for a new starter. We still have a lot of work to do to model processes and manage them properly.

We don't use the process intelligence function at the moment, but I think that we need to. We will be speaking with Signavio later today. We are interested in process intelligence, but we don't have it yet.

My advice would be to engage with Signavio. Get them to help understand what the issues are, particular issues for the organization. They are quite good at guiding you to what the best products are to use and how to use them.

Start simple and build on it.

I would rate this solution a ten out of ten. 

We are using it in a mixture, actually. We have got our business-as-usual business analysis activities and we are getting our business analyst to model the processes that they would normally draw up in their day-to-day activity. Instead of doing it in Visio, we are asking them to do it in Signavio to get the depth of the information that we actually need for the process plans.

Things like attributes, the full details of the task descriptions, the full roles and all that is recorded and then filed centrally. What we are also doing is we are trying to expand our scope. This has been a project for us and what we are trying to do is develop it into a product so that we have got backing. We can then go out to different business areas and ask them about some of their processes. We will help them with the challenging parts of the processes. Like we will draw out the plans for them, show them what it looks like and what we can do for them. During that, we would identify pain points and again it is all kept centrally. Then we can feed that back to them. So those are our two main use cases.

For me, one of the main improvements in our organization has been the removal of duplication. We have business analysts across the organization and the business areas that are the ones that are generating the activity. So it is either in a product environment or it is an enterprise technology environment. What we have been able to do through the tool is to identify where business analysts are working on two different things and potentially they can link up efforts. So deduplication for us is one of the main areas things have improved.

For me, the features I find most valuable are definitely in the Collaboration Hub. That is something that we are developing. We are getting more users on there and becoming more familiar with it. The new version is definitely much better that way. The modeling is obviously very important. As a business analyst, when you go from muddling about just using Vizio without using a particular standard and then you go to Signavio you end up modeling to a standard. In a way that can sometimes feel a little bit restrictive. But once you get to understand what the tool is doing for you in terms of giving you the hints and tips and helping you draw plans effectively, it makes a better model in the end.

I see that as a benefit. If you need to do process modeling, I think the tool itself is really good because you can just type in what you want in Quick Model and then that can draw a simple process for you. If you are going from being a business analyst with lots of modeling experience but you had never modeled to a standard and then go to the tool that can be a little bit restrictive initially. Well, then it turns into a benefit because you start using the tool that you are supposed to in the way you are supposed to use it.

One thing I'd like to see changed and improved — bearing in mind we do not use the full functionality — is custom reporting. One thing that I found is in order to get us mobilized, get the processes modeled and get the right information out, we have had to use the API to create some custom reports. I would say making the creation of custom reports easier for the end-user could make it a more versatile solution.

We have not had any stability issues other than recently when they updated to Velocity. You could expect things like that to happen when a new product comes out. Apart from that, it has been 99% stable.

I think the usage can be scaled quite easily. It is very easy to onboard someone. It is also very easy to show them, and there doesn't seem to be any restrictions in terms of the number of users. Right now we are quite small in terms of numbers compared to some organizations. When we need to scale I'm sure we can.

Dealing with tech support has been pretty simple. You raise an issue online, then usually get an automated response back. Anything that is a major issue has been dealt with and gets a higher priority. Anything that is more of a request for something that would be nice if we could do takes a lower priority. We've raised some of those issues as well.

In terms of the relationship with the company, we've got a number of key people that we do speak to. It is a mix of the sales side to the financial side to the technology side. It is nice, but you've got to accept that in a bigger organization and to improve the processes or to give better customer service that you are not always going to be able to speak to one particular person. 

Personally, I've spent a lot of time working in Visio. I've only been at the BBC for five years and then my previous employer worked in Visio. Going back a bit further, I did a piece of work with an SAP installation quite a while back, so I understood the importance of process. Lots of people don't. Over the years, besides working at the BBC, I always found processes for what I do. That is just my approach to things.

When we started going to conferences and were listening to certain people talking about their process, the central repository and such, we tried to understand how that would work in practice. We were using Visio at the time while other people were using things like Lucidchart — you know, free versions, or open-source Business Process Management.

Our priority became to get a central repository. So even without understanding what the tool could do in terms of the modeling, it gave us the central repository and I think the rest of the experience with the tool has been a bonus. It was through going to conferences and having a desire already to use processes more effectively that we made progress. We wanted to translate that to something the end-users and the senior managers would like.

The initial setup was pretty straightforward.

When we went to deploy we went with a consultant BPM-D (Business Process Management -Discipline). We wanted them to help us with our selection because we are a public service organization. We have to go through a particular process to procure anything to make sure that we are following and conforming to standards. So we went through a procurement process, scoped the products accordingly and awarded the contract to Signavio.

Our return on investment is intangible at the moment. Again, it's because of our operating model. We have been trying to find savings, but again, it's difficult to achieve unless you are actually looking to relate it to headcount. It's a challenge and we are not really set up like that in our organization. More recently, we started looking at cost avoidance and so we're looking at that as an angle in terms of return on investment. We are looking at how long it would take us to do it the traditional way.

I can't remember exactly which solutions we were evaluating before we chose Signavio. There were five on the shortlist. We purposely went with a consultant to use their consultancy experience to help us select the right tool because we didn't have that kind of experience. So we used their experience and their guidance to tell us what the top BPM solutions were on the market. Then we pulled together the requirements of what we actually wanted to get out of the tool we selected and got the consultants to do demonstrations to compare and contrast. 

They all had the same criteria to follow and they demonstrated the options to a group of people. It wasn't just myself and my manager, it was a group of people who would be using the tool.  We scored the options based on the criteria and basically Signovio came out top in terms of about five or six different areas that we were evaluating like costs, ease of use, performance — all those sorts of things were taken into account. We just crossed products off the list initially. One was ARIS and another was Bizagi. 

One of the important things for us when we were looking at solutions, was the ease of use. A lot of other solutions out there were just like Visio. The interface for Signavio is good. It is easy to use. It is self-explanatory. I can't really say much more about it in that way. The ease of use affected the adoption in our organization massively. If it had not been easy to use and people were struggling with it, then they just would not have used it. So I'd say it's quite a high factor in making a choice.

Because we are still not using it to its full capacity, it is difficult to really assess the solution's integration, process modeling, mining, and automation thoroughly. A lot of that is because of our own business decisions and being able to get the data that we need to do these simulations in mining. But we can see that people who work with it benefit from these things and we know there is more potential. It is just that we have got to sell that idea on to the rest of our management.

The solution does enable us to carry out the process improvement life cycle. We do not have a completed example yet. We've been working on an HR onboarding process where we've been able to put that into the hub. But again, because of our business model and the way we set up, we have had to hand that project over in terms of work packages for delivery to the business department and we've not got sight of that since it has been handed over. 

The solution's functionality doesn't quite give everyone in the organization what they need. But again, that is only because we are still in the early days of working with people to get them up to speed. The majority of people are used to process and understand process planning. So we are trying to get more of the end-user community involved in using the collaboration hub. So I'd say we're still on that journey.

I would say for business analysts the solution has actually improved that group's workday by reducing the time it takes for them to model a process. We have not been able to do that yet on the same terms with our senior management team. We are still building the process-centric mindset in the organization.

The advice I would give to people looking for a BPM solution would be to look closely at your requirements. Don't be pushed into anything by consultants. Listen to what they've got to say. You will have a gut feel of what you want to do and when you actually look at the tools that are out there it is easier to make your decision.

On a scale of one to ten where one is terrible and ten is great, I would rate the product as an eight only because I think there's always some room for improvement.

There are plenty of use cases. One of the key things that we're trying to understand is related to the fact that a lot of our teams are working in different methods. Especially being in a global layer of the company, we're trying to see how similar teams from different geographies are working, in order to find a synergy or find the best way to learn from each other. That's why we've taken on Signavio to do our business process mapping.

We work a lot with offshore delivery models and Signavio has helped us bring their processes and our processes in line so that we know exactly where the hand-offs are and who is responsible for what. In some cases, we have improved the process by shifting this responsibility.

That's one of the real examples that we've done. We've been able to look at the whole picture and understand the responsibilities of each team, whether you're in the US, UK, or India. Then we can understand how to change responsibilities in order to make better use of a process. It's been done on the go, which is really good for us and it's been really valuable.

I think the entire process has improved the life cycle by being in a unified hub. We are still in our infancy of using Signavio. Already, there's been a lot of improvement with people contributing or giving input towards these processes, which means it's working already. The next step for us is to use this as a launchpad to start really managing and improving our processes in real-time. I'm hoping to get there within the next year.

The solution's functionality gives everyone in our organization, from process experts to end users, what they need. There are a lot of times that we talk to the business owner, as we have a lot of client-facing teams. Signavio has enabled us to speak to them directly. In other cases, we wouldn't really talk to them about processes, whereas here, because they can access their process with a click of a link, it makes it easier to comment and say, "Actually, we don't work this way anymore." That sort of feedback helps us to immediately look at it, take in all of its implications, and then change the way we work, so we can still be an enabler rather than an obstruction to their work as well. In the end, their work is what brings revenue to our company too, and we just have to be there to do everything for them.

Signavio improves our employees' work-based functions. It just becomes a little clearer who does what. When you can see it on a piece of paper on the wall somewhere, in a very consistent format, as the process manager allows you too, it gives everybody the sense that they know what they are responsible for. It just clears what you have to do so you can focus.

The collaborative features definitely help create a process-centered mindset in our organization. Every process that we have, there are at least six people talking about it at the same time, which is much better than just one person trying to shove something down somebody else's throat. That's a really good thing. Collaboration works towards that.

The most valuable feature for me is the collaboration point of view, where everybody has a single view, or source of truth, and everybody sees the same thing. Everyone can comment, contribute, and discuss the processes itself, which makes it easier to funnel down the most value-adding comments and make the relevant changes to the processes. This leads to the next best iteration or version of your process.

The interface is really good. It's on your browser, so you don't have to install anything. It just runs off Internet Explorer or Chrome, so the interface is I think a big plus for me.

The solution's ease of use is very friendly so it has been adopted quite well. I thought a lot of people might complain that they need to do tutorials and things like that but they didn't. The people I've spoken to or worked with almost picked it up immediately, without having to do too much coaching. That's a really good thing about the interface and the front end.

For me, given I've got a lot of experience working with BPMN and other process management tools, in terms of the interface, I think there's a little bit more that can be improved to match what the conventional BPMN offers. I've been constantly trying to give this feedback to Signavio, to let them know that it needs to be more coherent with the original BPMN version of the stencil.

So far, I haven't had any really bad experiences, so I couldn't really comment on the stability. So far it's been working okay for me.

I think it's a very scalable product. Obviously, if you work with Signavio hand-in-hand, they are very proactive in trying to help you with what you want. More than me being on their tail, they are after me asking what I want them to do for us. That is a good thing in terms of service, so I definitely think it's scalable. They want to understand our roadmap so that they can help as well.

I have used them occasionally. Because we are using a very small component of Signavio, we haven't really had that many technical queries. When we do speak to them, though, we usually get an immediate response. They get back to us within 24 to 48 hours and then we get something sorted out.

We had Signavio in a different department. A German team was already using it. Through our vendor analysis to see what would be the best fit, we actually chose Signavio, and then we found out we already had an existing relationship. That's how we are changing how we work with them now.

The initial setup was straightforward.

We used good consultants. The initial bits, they've done to help us get up and running. In our second phase, where we're moving into a hybrid of cloud and on-premise, we're working hand-in-hand with them. They've been quite proactive. They always answer questions that we have, especially questions related to security and risk because that's a big factor for us.

We do not yet see an ROI. It is still too early for anything tangible. Intangibly, we are definitely working better across regions, with a lot more collaboration and transparency. There's a lot more understanding of the work we do, plus the work that other teams are doing. We have more empathy now.

Our shortlist included iServer, Bizagi, Trisotech, which is a Canadian company, and Signavio. They were our shortlisted front-runners. We went with Signavio because we had an existing relationship and obviously we were able to elicit a lot of feedback about how they were already working with them. Secondly, it was a good preference compared to the other two as well. Bizagi and Signavio were very close, but we eventually went with Signavio because of the interface and experience.

There's a specific type of product that works for your company, and there could be a lot of factors that finally allow you to settle or choose one. For us, it was Signavio because of the fact that they were a good product and we already had an existing relationship. You must really think about adoption. That's the key thing, because for a product of this scale if the adoption is low, you're not going anywhere with it. The friendlier and easier it is to grasp, the better it is going to work for your wider company. That would be my advice.

I would give it an eight and a half out of ten. If you need a whole number, give it an eight, just to push them a little harder.

In my case, representing the procurement department, we use it now for process mapping of all procurement processes, such as source to contract, procure to pay, and supplier management. First, we map and analyze the current process, then we determinate situations that can be optimized or improved based on our process mapping.

We knew we needed to invest in Signavio because we are a large company with around 15,000 employees and multiple departments. It was impossible to have an overview of all the processes that we have, including processes that are linked to each other and that we might have in Excel, Word, or PowerPoint. How do you bring all of these together to identify possible redundant or contradictory processes? Putting everything into one solution gives us the efficiency of mapping everything and knowing where we might need to focus to make it easier, faster, and leaner for everyone.

In terms of how Signavio has improved our organization, take our supplier onboarding process, to name one concrete example. In the past it took around 18 steps, so we mapped them in scenarios to identify double work, reworks, and things that took much more time than they should. Today, if I look at the new process thanks to Signavio, we were able to reduce it from 18 steps to six, so you can imagine the amount of effort reduced, in terms of people touching the process and time touching the process. This is an example of how we use Signavio to reduce process cycle times.

The solution enables us to carry out the entire process improvement life cycle in a unified hub, because we have all the processes mapped so we can check at the lowest level of detail. We do not only see the process overview but even the activity or task level.

I think the solution's functionality provides everyone in our organization what they need. I am not a superuser, but more of a standard user. For the requirements we have today, at least in my team, we are covered.

I do not use the process intelligence function personally, but my team uses it. Of course, it has affected the way we approach business transformation. We use Signavio to map our processes and identify bottlenecks, double work, and reworks. We eliminate those and make the transformation from a bureaucratic process to a user and customer-friendly process. We don't use it on a daily basis, but we do use it on a regular basis to identify these issues.

The process intelligence has also provided insights into how our organization is actually operating. One example could be that by identifying our processes, we can identify how we organize our team. If you optimize certain processes, you might need fewer resources and you can allocate those resources in areas of the process where you might need more support.

Signavio enabled us to identify a few processes that could be improved. We removed a bottleneck by mapping the process and using the intelligence module, in order to identify where it was redundant. We then removed parts of the process to make it leaner. Another example is on the compliance side, where Signavio helped us identify that we did not check all checkpoints in the process so we could be leaner and even more compliant.

The solution has improved employees' workday functions. By reducing bottlenecks, reworks, mistakes, and unnecessary activities, employees can focus on adding more value activities and eliminating or at least reducing non-value-added activities.

The collaborative features helped our team create a process-centric mindset because there's no process in any company that is not cross-functional. Every process touches another function. Taking the same example of supplier onboarding, it enforced the collaboration between accounting and procurement, minimized the effort, and therefore made the collaboration even smoother because you don't fight about bottlenecks on the reworks. You have one lean process from both sides.

There are many valuable features, of course. I would say the main value of Signavio is to have your current process map in a way that is easy to read and derive optimization actions to make it leaner, faster, more user-friendly, etc.

Another great feature is the visualization, which is easy to see and read. How they map the process is also very user-friendly, with drag-and-drop functionality. Also, it's a very self-explanatory, user-friendly solution.

I would rate Signavio's ease of use as eight to nine out of ten. I am not a process management expert, but more of a business expert, yet I don't need much training to use it.

In terms of process modeling and automation, I can only speak on the process mapping feature, because that is the area I'm responsible for. I would rate it at a very, very high level. Besides ease of use, it is actually very professional in terms of its visualization. We even use it for external compliance audits and the like.

I would like to see more predictive analytics. The tool already has all the process maps, but it could offer a more proactive improvement offering. For example, they could put a little bit more machine learning behind it.

I am not a technical person, but so far I have not seen any performance problems.

As we mapped all of our process, we started with the simple ones and we've scaled up to the complex ones. As of today we have all of our process in.

For me it sounded simple, but I don't know if the people behind it found it to be complex.

It is difficult to specify how much money we have saved in Euros, but I can name you as a percentage. I think Euros depends on the volume, but a percentage is determined more by the specific use case. In the case of supplier onboarding, we reduced the time from around six days of onboarding a supplier to a 24-hour service level.

I think that this solution makes a lot of sense if you want to integrate many processes. If you do it for a single process, you might get some advantage, but you will not get the most out of this solution, which is made for bringing in different topics and processes and mapping them together. It also helps you decide where to split or eliminate roadblocks in order to make it leaner. The more processes you put in, the more Signavio makes sense.

I would rate it between eight and nine points out of ten. I think it's a super-advanced, easy to use solution that brings added value that we need. As a non-key user, but someone who uses the system from time to time for needs that we have, I find it to be a great solution.

We can use workflow manager to create forms. 

SAP Signavio Process Manager's UI is not user-friendly. Its pricing is also high. 

I have been working with the product for two years. 

I rate the tool's stability a nine out of ten. 

I rate SAP Signavio Process Manager's scalability a ten out of ten. My company has more than 150 users who use it daily. 

I rate the tool's installation a nine out of ten. It takes eight months to complete. One to two resources is enough to handle its maintenance. 

The tool's consulting team implemented the product. 

I rate the tool's pricing a nine out of ten. 

I rate SAP Signavio Process Manager nine out of ten. 

We use the solution for process documentation.

The solution helps us make the new employee understand some use cases easily with documentation.

The solution demonstrates clear visibility of the business processes to the new employees. Along with this, it explains their work responsibilities as well.

They should include a feature for collaboration. Presently, two people cannot work on one modeling process simultaneously.

We have been using the solution for one and a half years.

It is a stable solution. I rate its stability a ten.

We have 40 licenses for the solution. I rate its scalability a five as it is expensive to scale.

The solution's technical support team replies to the queries within a day or two.

Positive

We used Microsoft Visio before. Later, we switched to SAP for better documentation of processes.

The solution's initial setup is easy. I rate the process a ten. It requires three administrators for deployment and takes a month to complete. It includes setting up the software and installing it in each department.

We implemented the solution with the help of our in-house team.

I rate the solution's ROI a two out of ten.

The solution is quite expensive compared to other vendors.

We evaluated GP Tech, ADONIS, and ARIS. In comparison, Signavio is easier to use.

If your company is looking for a solution for implementing the process, look for other less expensive products. But if you want to implement a new BPM system, I recommend Signavio. I rate it a six out of ten.

We are building process maps for customers.

Previously we were using a lot of third-party tools for creating the process maps, but using Signavio has really helped us in the building process.

One of the most important aspects of the product is that it helps us, as a global company, bridge the gap between operational excellence and customer experience management. Our team provides solutions to customers and we are able to give them solutions in a graphical format. Signavio enables us to color different processes and attach things, and that has been helpful. We can also quickly visualize our process reality and analyze what needs to be changed.

Process Manager is really helpful in building process maps. Creating them is really easy; the program is user-friendly.

Also, although we haven't used it yet, its integration with SAP Solution Manager is a good feature we were looking for.

It also provides us with a software-agnostic solution.

There are a lot of challenges with Process Manager. For example, we wanted to create a process map from an Excel sheet, but Signavio doesn't have that capability. I have raised this issue with Signavio support, but it is one of the bottlenecks we are currently facing. The solution has helped us a bit to optimize our process, but not fully.

Another disadvantage is that if you want to connect with SAP Solution Manager, you have to purchase a different license. They should have one tool that provides an end-to-end solution, instead of having it in bits and pieces. If it could be sold as one package, that would be really helpful.

In addition, Signavio doesn't support uploading process maps, the graphs, from Visio. If you have something customized in Visio, the pics are not in a compatible format.

Signavio is way behind its competitors. I don't know how things are operating since SAP took over Signavio, but there are a lot of areas where they have to improve. Those features I mentioned are needed now because of the global pandemic with people working from home.

I have given a lot of feedback to the Signavio support team and it seems they're working on it, but we have not received a solution that fully satisfies what we need.

I have been using SAP Signavio Process Manager for two years.

I'm satisfied with the stability of the solution, but there is still a way to go.

The scalability is good.

Signavio's technical support is good. We get responses within a day when we send an email, so we are satisfied.

One concern is that it would be really good if they could have followed up on the tickets I raised a year back. I submitted a lot of complaints and solutions and they could have replied back to me: "We are already working on it." I followed up on things after six months or a year. If they could have done that, it would have been really good.

Also, now that SAP has taken over Signavio, I want to know what new features and functionalities they're working on. It would be nice if somebody could give a small demo. That would be really helpful.

Neutral

I used other solutions. Our company switched to Signavio Process Manager when we heard it is a market leader. We explored it and we found better features.

Signavio has a user-friendly interface and a lot of features and functionalities. Even if it has a lot of room to improve, compared to what we were using before, it has better features and functionalities.

We are using it as SaaS so there isn't much deployment. You just have to use the URL and the password. The deployment doesn't require much help from IT, but what IT did help us with was the security aspect. But IT's involvement was very minimal.

The deployment didn't take more than a day or two.

Comparatively, it is a bit costly when you look at similar tools with similar features.

There is a lot of competition and Signavio has to improve its features and functionalities.

Definitely go ahead and look at Signavio. Check whether it meets your company's requirements. Overall, in comparison with other tools, it has good features.

Our main use case for this solution is (1) capture current process with Process Manager (2) invite process feedback with Collaboration Hub (3) Process Intelligence/ Process Mining from  SAP Tables for Process Discovery and Process conformance with current process.  The process are modelled to BPMN 2.0 Standard. From there, we are able to analyze the business process and identify improvement opportunities.

This solution has improved our organization in terms of the level of engagement. For example, everybody is more aware of the business process.  

In my experience, the Signavio BPMN view is easier for the business to understand than EPC.

In the old days, we used to run workshops with post-it notes and flip charts, draft the process map and then email the process maps or stick up the draft process maps on the wall for comment. You then collate the comments and modify the process maps which is time-consuming. 

Since Signavio Process Manager is a cloud-based solution, it's way easier. You just invite users to comment on the process map.

The most valuable feature is the collaborative nature of it. If somebody documents a global process then everybody can comment on it, or contribute to the process map, regardless of where their office is.

For myself, I most often use the process manager, which has a friendly user interface.

The Signavio Process Manager is a middle-range solution that is also capable of process simulation and workflow management. Whilst it may not be as strong as other products for certain tasks; For example, simulation-wise, it is probably not as strong as SIMUL8 Process Simulation Software. For complex workflow management, it's probably not as strong as Appian. It represents good value for money with strong performance.

If you wish to build a process-centric business from scratch then I think this product would be ideal.

Signavio has released a newer version of the Customer Journey Map which is way better than the previous version.

4 years.

The stability is absolutely amazing. Up until now, I haven't had anything that I'm not satisfied with. We have not had any downtime since I have been with the company.

In terms of scalability, I have used several of the components and they all seem to be integrated. Everything ties in really well. For example, the decision modeling component is linked to the business process map, which is really good.

We have about two thousand people in our organization, and about three hundred who have been trained to use Signavio.

I'm not aware of any major things for which we had to go back to Signavio. The whole platform just works. The issues are more to do with what happens on our site in terms of, for example, creating the library. How you utilize or re-use the elements is entirely based on the libraries that you have created. If you have five different elements that are all called "Approval process" then it becomes a problem, but that would be an issue of governance.

We were using a fairly old ARIS product and then switched to this solution. The ARIS product was well structured, which is good, but the user-friendliness of Signavio Process Manager beats ARIS hands-down. The ARIS solution is also very expensive.

The switch came about when our ARIS license was about to expire, and we considered upgrading the existing product. Our group of thirty-two people evaluated both the upgraded ARIS product, as well as Signavio Process Manager, and it was put to a vote. The result was a unanimous decision to transition to Signavio.

The initial setup for this solution is very straightforward, especially compared to the ARIS product that we were using. Essentially, when you sign up, they give you the username and your password. You can set up the end users in one day.

The difficulty in setup is not on the Signavio Process Manager side. Rather, it is a question of whether the process architecture has been properly defined for how you want to document the business process. Obviously, that has nothing to do with the product, but you need to have a process architect who is able to set up the process governance framework prior to the process mapping.

There was a period of change management because of our switch from the ARIS solution, so there was training involved, but it was a fairly easy transition.

During deployment, we had one person doing the training, who also helped us translate processes from ARIS to Signavio. We had one person to manage it, and another to help us roll it out.

For the implementation, it was fairly easy and we worked directly with the Signavio consultants.

No comments as I was not involved in the commercial negotiation.

This solution provides good value for the money.

We only evaluated the ARIS and Signavio solutions.

Signavio Process Manager is a very good middle-range product. If you want to have more engagement from your SME, or are just starting out and trying to build a process-centric company, then this solution is ideal. You have all of these components in one product, and it will help you to resolve various issues.

The product itself is brilliant, but you need a strong process architect who can provide governance and the framework as to how the business will need to go about documenting and then maintaining the business processes. You need to have the right expertise within the company. The best software in the world can't make up for this.

While Signavio is quite user-friendly, it can be an issue if multiple people creating the same entity in the dictionary. For example, a subprocess "Approval Process" can be created by different teams and process owners, this is something that has to be managed properly.

If I were given the opportunity to recommend process software for people to use, I would highly recommend this solution based on my experience.

I would rate this solution a nine out of ten.